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Chapter 6 Troubleshootings
This chapter contains tips that can help you identify and solve problems if HiTi photo printer is not working properly.
However, before you go over the lists, we would like to suggest that you should:
1.
Make sure that cable connections are secured; or
2.
Make sure that you are using the correct cable for your operating system.
If you are still unable to solve the problem, visit the Support section in HiTi corporate web site for the most up-to-date solutions to all known problems. Or you can contact your venders from where you purchase the printer or contact HiTi customer service representatives. For more information on support issues, refer to Customer Support Center on
Page iii in this user guide.
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HiTi 640 DL Photo Printer User Manual
LED Signal Lights
LED Signal Lights
The LED signal lights on the front of the printer are designed to blink when there is something wrong with the printer.
If the printer stops operating and a LED signal light is on or blinking, check the following procedure to see what problem the printer may have.
Green Signal Light
Indicate that the printer is processing a printing job.
Signals
Stable
Blinking
Reason
Normal operation
Normal operation
Solutions
Printer is ready for processing a printing job.
Printer is processing a printing job or is initializing.
Orange Signal Light
Indicate the status of the photo paper supply.
Signals
OFF
ON
Reason
Normal operation
Running out of the photo paper.
Solutions
The volume of the photo paper in the paper cassette is sufficient.
The printer is running out of the photo paper to execute a print job.
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LED Signal Lights Hi-Ti 640 DL Photo Printer User Manual
Red Signal Light
Indicate problems and notify users a problem occurs on the printer. Different blinking times indicate different problems.
Blinking Times
3
4
1
2
5
6
Reason Solutions
Ribbon door is opened.
Close the top cover of the printer.
No ribbon cartridge installed.
Install a ribbon cartridge.
Run out the ribbon cartridge.
Replace the old ribbon cassette with a new one.
No paper left in the paper cassette.
Place more paper to the paper cassette.
Paper jammed.
Paper type mismatching.
Remove the paper jammed. If you can’t remove the paper, turn off the printer and then turn it on about 1 minute later. The printer will move it out automatically.
Note: The Ribbon Door has to be closed.
Modify the paper type setting by choosing Control Panel >
Printer > HiTi 640DL > Properties > Paper type. Choose
PhotoDésirée as paper type if you are printing using the
PhotoDésirée application.
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HiTi 640 DL Photo Printer User Manual
Blinking Times
7
Reason
Under run
46
LED Signal Lights
Solutions a. Check if too many applications are opened on your computer. If so, close other applications to release memory for printing. If the problem remains, restart the computer. b. Avoid assigning printing jobs to 2 different printers (multitasking) at the same time. c. Clean up the temp directory on your machine. The temp directory is under C:\windows\temp for Windows 98 and
C:\Document and Settings\Administrator\My docu-
ments\temp\ for Windows 2000.
d. Check your USB status (especially Intel 815 or Via 694x chip motherboard). You must obtain and install the updates of the correct Intel/Via INF. Otherwise, your USB port cannot distinguish a USB printer and will slow down the transfer speed.
Intel chipset software: http://support.intel.com/support/chipsets/
Via chipset driver: http://www.via.com.tw/jsp/en/dr/driver.jsp
e. Turn off the printer and PC and restart them after 1 minute.
If the problem remains, contact your venders for help.
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Error Messages
Error Messages
Hi-Ti 640 DL Photo Printer User Manual
When the printer is not running properly, an error message will pop up on the screen as recorded in the following section.
Error Message
No Printer
Paper jam
Cause
Printer driver is not installed successfully.
Printers are off-line or paused.
Paper jammed during printing.
Solutions
Reinstall the driver. The newest version of driver software can be downloaded from the HiTi web site http://www.hi-ti.com
Be sure the power cable and the USB cable are connected correctly. If they are, unplug the cables from the printer and then plug them back in.
Remove the jammed papers. Turn off the printer, and then turn it on again. The printer should automatically eject the jammed sheet. If the printer fails to eject the paper, contact HiTi customer service representatives for assistance.
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HiTi 640 DL Photo Printer User Manual Error Messages
Error Message Cause
No paper No paper left in the paper cassette.
Paper is incorrectly loaded in the paper cassette.
Paper cassette is incorrectly installed.
No Ribbon Cartridge No ribbon cartridge in the printer.
The ribbon cartridge is not installed correctly.
Thermal Print Head
Overheated
This is caused by continuous printing over a certain page number (about 5~10 papers).
Door opened
Allocating Memory
Failure
The cover to ribbon cartridge is opened.
Memory allocation problem.
Solutions
Load paper into the paper cassette.
Load paper correctly into the paper cassette.
Load the paper cassette correctly.
Load a ribbon cartridge.
Load the ribbon cartridge correctly.
Please wait a moment for the Thermal Print Head cool down. The printer will resume printing automatically.
Close the cover of the ribbon cartridge.
Close unnecessary applications including PhotoDésirée and restart it.
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Error Messages
Error Message Cause
Creating DC failure Memory allocation problem.
The Resolution of the Monitor Setting is Too Low.
Monitor resolution is set to lower than 800 x 600 pixels.
Hi-Ti 640 DL Photo Printer User Manual
Solutions
Upgrade the memory of your PC to 64 MB RAM or above.
Set your monitor resolution to be 800 X 600 or higher.
When using PhotoDésirée in Windows 2000/XP environment
Error Message Solutions
You have no privilege to create a folder.
If the PhotoDésirée is installed in the Windows 2000 environment, your access right to folders is limited by privilege setting. To solve the problem, use a log-in ID with administrator-equivalent rights to log in.
You have no privilege to save temporary files.
If the PhotoDésirée is installed in the Windows 2000 environment, your access right to folders is limited by privilege setting. To solve the problem, use a log-in ID with administrator-equivalent rights to log in.
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HiTi 640 DL Photo Printer User Manual Error Messages
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