2 Logging in to and Configuring Your Mailbox. Panasonic KX-TVA200, KX-TVA 200, KX-TVA 50
Below you will find brief information for Voice Processing System KX-TVA50, Voice Processing System KX-TVA200. These Panasonic systems enhance voice communication, boosting productivity. Features include sending messages (internal/external), message transfer with comments, remote mailbox access, call screening, and personalized greetings.
Advertisement
Advertisement
2 Logging in to and
Configuring Your
Mailbox
2.1 Logging in to Your
Mailbox
In order to access Subscriber Services (to play messages, change mailbox settings, etc.), you must first log in to your mailbox.
There are 2 ways to log in to your mailbox:
Automatic Log-in:
When logging in to your mailbox from your own extension, you do not need to enter any special commands or your mailbox number.
This feature is not available with certain
PBXs and may be disabled by the System
Administrator for your mailbox.
Manual Log-in:
You need to enter the Voice Mail Service
Command [#6] followed by [ ] and your mailbox number. Manual Log-in is necessary when logging in to your mailbox using someone else’s extension, when
Automatic Log-in is not available with your
PBX, or when Automatic Log-in is not enabled for your mailbox.
You will know that you have logged in successfully because the VPS will announce either the Main Menu of
Subscriber Services or the number of new messages you have, or the VM Menu will be displayed.
Automatic Log-in
1. Go off-hook.
2. Enter the extension number of the VPS.
3. Enter your password, then # .
• You can skip this step if your mailbox has no password.
2.1 Logging in to Your Mailbox
Manual Log-in
1. Go off-hook.
2. Enter the extension number of the VPS.
3.
# 6
4.
and your mailbox number.
5. Enter your password, then # .
• You can skip this step if your mailbox has no password.
Note
• When following audible prompts only: if Autoplay New Messages is enabled for your mailbox, new messages will be played back automatically each time you log in to your mailbox. New messages will be played back one after the other automatically (i.e., you do not need to press a button to play the next message). For more information, consult your System Administrator.
• If Message Waiting Lamp is enabled for your mailbox, the message lamp on your telephone will light when you receive a new message. You can log in to your mailbox and play back a new message automatically simply by going off-hook and pressing the message button on your telephone.
The VPS will play back the first new message only. To play back other messages, press the appropriate button.
• The VPS will announce the number of total messages, the number of new messages, or the length of new messages depending on the Class of Service (COS) settings of your mailbox.
• If the Subscriber Tutorial is enabled for your mailbox, VPS prompts will guide you through the mailbox configuration process the first time you log in to your mailbox (see
Document Version 3.0 2010/06 Subscriber’s Manual 7
2.2 Subscriber Tutorial (Easy Mailbox Configuration)
2.2 Subscriber Tutorial
(Easy Mailbox
Configuration)
Your VPS may be programmed to present a "Subscriber Tutorial" to you the first time you log in to your mailbox. If the Subscriber
Tutorial is enabled, VPS prompts will guide you through the mailbox configuration process. Simply by following the prompts, you can configure the following items. You can configure these items later manually if necessary, as explained later in this section.
This feature may be disabled by the System
Administrator or System Manager for your mailbox.
Password: If your mailbox has a password, you must enter it using the dial keys (0–9) whenever you log in to your mailbox. Your password can contain up to 16 digits.
Subscriber’s Name: This is a recording of your name. Other subscribers will hear your name when they listen to messages you left for them. It may also be heard by callers when they use the Dialing by Name feature.
No Answer Greeting: Callers directed to your mailbox when you do not answer their call will hear your No Answer greeting message. A common example might be,
"This is (name). I can’t take your call right now…". After the greeting is played, a tone will sound, and the caller can leave a message.
Other greeting messages can be recorded manually later. For details, see
2.3 Changing or Deleting Your Personal
Note
• You may be asked to enter your password after logging in to your mailbox. If you do not know this password, ask your System
Administrator.
Starting the Subscriber Tutorial
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2. Confirm that the Subscriber Tutorial has begun.
• The VPS will announce, "Welcome to the Voice Processing System.
This is the Subscriber Tutorial service.".
• If the tutorial does not begin, it may be disabled for your mailbox. For more information, consult your
System Administrator.
3. Go to "Setting Your Password for the
Setting Your Password for the First
Time
1. Set your password when prompted by entering the desired password then pressing # .
• To prevent unauthorized access, we strongly recommend selecting a long and random password. Please avoid using obvious number combinations for the password.
• It is necessary to set a password equal to or longer than the specified number of digits by default. For more information, consult your System
Administrator.
2.
2 to accept.
3. Go to "Recording the Owner’s Name
Changing Your Password
1.
1 to change your password.
2. Set your new password by entering the desired password then pressing # .
• To prevent unauthorized access, we strongly recommend selecting a long and random password. Please
8 Subscriber’s Manual Document Version 3.0 2010/06
2.2 Subscriber Tutorial (Easy Mailbox Configuration) avoid using obvious number combinations for the password.
• If your password is shorter than the minimum password length assigned to the VPS, the VPS will announce
"Incorrect entry", and you will need to select a longer password. For more information, consult your
System Administrator.
3.
2 to accept.
4. Go to "Recording the Owner’s Name
Recording the Owner’s Name (Your
Subscriber Name)
1. State your name after the tone.
2.
1 to end recording.
3.
2 to accept.
4. Go to "Recording Your Greeting
Recording Your Greeting Messages
The VPS will prompt you to record your No
Answer greeting message. If you do not record a greeting message, a prerecorded greeting message will be used.
Other greeting messages can be recorded manually later. For details, see
2.3 Changing or Deleting Your Personal
1. Record your greeting message, after the tone.
2.
1 to end recording.
3. Follow the prompts as necessary.
• 1 to review.
• 2 to accept.
• 3 to record the message again.
• 4 to add.
• to delete and exit.
Confirming Your Settings
1.
1 to confirm your settings.
2. Go on-hook.
Document Version 3.0 2010/06 Subscriber’s Manual 9
2.3 Changing or Deleting Your Personal Greeting Messages
2.3 Changing or Deleting
Your Personal Greeting
Messages
After callers reach your mailbox, they will hear your personal greeting message. You can record 4 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used.
• No Answer Greeting:
Heard by callers when you do not answer their calls. A common example might be, "This is (name). I can’t take your call right now…".
• Busy Signal Greeting:
Heard by callers when you are on another call. A common example might be, "This is (name). I’m on another call right now…".
• After Hours Greeting:
Heard by callers when the VPS is in night mode. A common example might be, "This is (name). I’ve gone home for the day…".
• Temporary Greeting:
A special greeting that, if recorded, is heard by callers instead of the other greetings. A common example might be,
"This is (name). I’m out of the office this week…".
Follow the steps below to record or delete your Personal Greeting Messages.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 1
3. Select the desired greeting.
1 No Answer Greeting.
2
3
Busy Signal Greeting.
After Hours Greeting.
4 Caller ID Greeting (may not be
available; see 5.10 Personal Greetings for Caller ID).
5 Temporary Greeting.
4. Follow the prompts as necessary.
1 to change the greeting.
3 to delete the selected greeting.
• The greeting will be deleted; go on-hook to finish.
5. Record your greeting message, after the tone.
• We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox.
• The maximum length of each greeting message is 1 minute by default.
6.
1 to end recording.
7. Follow the prompts as necessary, or go to step 8.
• 1 to review.
• 3 to rerecord the greeting message (repeat the steps above as necessary).
• 4 to add to the greeting message
• you just recorded.
to delete the greeting message and exit.
8.
2 to accept.
9. Record or delete other greeting messages as necessary by following the prompts, or go to step 10.
1 No Answer Greeting.
2
3
Busy Signal Greeting.
After Hours Greeting.
4 Caller ID Greeting (may not be
available; see 5.10 Personal Greetings for Caller ID).
5 Temporary Greeting.
10. Go on-hook.
Note
• A Temporary Personal Greeting is played instead of all your other greetings until it is deleted. Each time you log in to your mailbox, the
VPS will ask you if you want to turn off (delete) your Temporary
Personal Greeting.
• Make sure you go on-hook only after you have accepted your new
10 Subscriber’s Manual Document Version 3.0 2010/06
2.3 Changing or Deleting Your Personal Greeting Messages greeting in step 8. If you go on-hook without accepting your new greeting, it will not be saved.
Document Version 3.0 2010/06 Subscriber’s Manual 11
2.4 Changing Your Password
2.4 Changing Your
Password
You can password protect your mailbox to prevent unauthorized access to your mailbox. If your mailbox has a password, you must enter it using the dial keys (0–9) whenever you log in to your mailbox. Your password can contain up to 16 digits.
You can change your password at any time.
When choosing a password, avoid using obvious number combinations. If you forget your password, have your System
Administrator or System Manager clear your password. You may then set a new one.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 2 1
3. Enter the desired password, then press
# .
• It is necessary to set a password equal to or longer than the specified number of digits by default. For more information, consult your System
Administrator.
4.
2 to accept.
5. Go on-hook.
12 Subscriber’s Manual Document Version 3.0 2010/06
2.5 Changing or Deleting Your Subscriber Name
2.5 Changing or Deleting
Your Subscriber Name
You can record your name in the VPS. The
VPS can then announce your name for callers to let them know that they have reached the correct mailbox. If a caller does not know your mailbox number, the caller can try to reach you by entering the first few letters of your first or last name (Dialing by
Name feature). After entering the first few letters of your name, the VPS will announce the names of VPS subscribers whose names share those same letters, and the caller can select your name.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 3 1
• Enter [3] [3] [3] to delete your subscriber name, then go on-hook to finish.
3. State your name after the tone.
4.
1 to end recording.
5.
2 to accept.
6. Go on-hook.
Document Version 3.0 2010/06 Subscriber’s Manual 13
2.6 Common Service Commands and Navigation Commands
2.6 Common Service
Commands and
Navigation Commands
Commands for Changing the Current
VPS Service
After going off-hook and dialing an extension number of the VPS, you can enter a service command to access certain VPS features quickly. While VPS guidance is being provided, you can also use service commands to, for example, switch to a different VPS service mode. Some of the more commonly used commands are listed
below. For a complete list, see 8.2 Service
# 2 Activates Custom Service. You will be guided to enter a Custom
Service number (1–100).
# 6 Activates Voice Mail Service.
You can record a message for another subscriber by entering his or her mailbox number when guided. You can also log in to your mailbox by entering this command followed by [ ] and your mailbox number.
# 8 Activates Automated Attendant
Service. You can call an extension by dialing the desired extension number when guided.
If the called party does not answer, the VPS can offer you other options, such as leaving a message, calling the operator, etc. Note that these options are available only when calling the extension via Automated
Attendant Service, i.e. after you have entered this service command.
When Using Voice Prompts
The following commands can be used to help you navigate through VPS menus.
Takes you back to the previous menu.
0 Repeats the current menu.
# 7 Takes you back to the Main
Menu.
When Using VM Menu
# # Switches you to the Main Menu
(top menu) of the prompts.
Commands for Recording Messages
After going off-hook and dialing an extension number of the VPS, you can enter the following commands to record messages.
# 9 1 Accesses No Answer
Greeting. You can record a
No Answer Greeting by entering this command.
# 9 2 Accesses Owner's Name.
You can record an Owner's
Name by entering this command.
14 Subscriber’s Manual Document Version 3.0 2010/06

Public link updated
The public link to your chat has been updated.
Advertisement
Key features
- Remote mailbox access
- Message transfer and commenting
- Personalized greetings
- Call screening
- Internal/external messaging