5 Other Features. Panasonic KX-TVA200, KX-TVA 200, KX-TVA 50
Below you will find brief information for Voice Processing System KX-TVA50, Voice Processing System KX-TVA200. These Panasonic systems enhance voice communication, boosting productivity. Features include sending messages (internal/external), message transfer with comments, remote mailbox access, call screening, and personalized greetings.
Advertisement
Advertisement
5.1 Call Transfer
5 Other Features
5.1 Call Transfer
When a call reaches your extension via the
Automated Attendant service, normally your extension will ring and you can answer the call. If you use the Call Transfer feature, however, the VPS can handle the call in a number of ways. The status you set for Call
Transfer determines what happens to the call. You can set one of the following:
Call Blocking: The call will be handled by the Incomplete Call Handling feature (see
5.2 Incomplete Call Handling), which allows
you to have your calls ring at another extension, transferred to your mailbox, transferred to the operator, etc. The call will not ring at your extension. The call will be handled according to the settings you have made for Incomplete Call Handling for No
Answer.
Call Screening: The VPS will prompt the caller to record his or her name. If you are available to answer calls, the VPS will ring your extension and play back the name of the caller. You can then answer the call if you choose. If you do not or cannot answer the call, the call will be handled according to the settings you have made for Incomplete
Call Handling for No Answer.
Intercom Paging: The VPS will page you using the Intercom Paging feature of the
PBX. The call will not ring at your extension.
Your name will be announced to alert you to the call. This feature is available with certain
PBXs only. If you do not or cannot answer the call, the call will be handled according to the settings you have made for Incomplete
Call Handling for No Answer.
Beeper Access: The VPS will prompt the caller to enter his or her telephone number, then will send the caller’s telephone number to your beeper so you can return the call.
• To use this feature, Notification
Schedule setting for your mailbox is required. For more information, consult your System Administrator.
Transfer to Mailbox: The VPS will transfer the caller to your mailbox where he or she can leave a message for you. The call will not ring at your extension.
Transfer to Custom Service: The VPS will transfer the caller to the Custom Service you specify here. The call will not ring at your extension.
Disable Call Transfer: Turns the Call
Transfer feature off. The call will ring at your extension.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4 1
3. Select the desired Call Transfer status.
1 for Call Blocking.
2
3
4
for Call Screening.
for Intercom Paging.
for Beeper Access.
for Transfer to Mailbox.
5
6
7
for Transfer to Custom Service.
for Disable all Transfer.
4. Follow the prompts as necessary.
• The prompts heard will vary depending on the feature you set in step 3.
5. Go on-hook.
Note
• If Call Screening or Disable is selected, calls will be transferred to an outside telephone if a telephone number has been programmed for
Call Transfer to Outside Line (see
• Intercom Paging is only available with Panasonic KX-T series PBXs using APT or DPT Integration. For more information, consult your
System Administrator.
28 Subscriber’s Manual Document Version 3.0 2010/06
5.2 Incomplete Call
Handling
When a call is directed to your extension via the Automated Attendant service,
Incomplete Call Handling will handle the calls if:
• You do not answer the call (These calls are considered "no answer" calls).
• You are on another call (These calls are considered "busy" calls).
•
You have set Call Blocking (see 5.1 Call
The status you set for Incomplete Call
Handling determines what happens to these calls. You can set one or more of the following for no answer calls and for busy calls separately. If you select more than one option, the caller will be prompted to select his or her desired option.
Leaving a Message: The VPS will transfer the caller to your mailbox where he or she can leave a message for you.
Transfer to Covering Extension: The VPS will transfer the caller to your Covering
Extension (see 5.3 Assigning Your
Covering Extension). If you have not
assigned your Covering Extension, this option is not available.
Intercom Paging: The VPS will page you using the Intercom Paging feature of the
PBX. Your name will be announced to alert you to the call. This feature is available with certain PBXs only.
Beeper Access: The VPS will prompt the caller to enter his or her telephone number, then will send the caller’s telephone number to your beeper so you can return the call.
• To use this feature, Notification
Schedule setting for your mailbox is required. For more information, consult your System Administrator.
Transfer to Custom Service: The VPS will transfer the caller to the Custom Service you specify here.
Transfer to Operator: The VPS will transfer the caller to the operator.
5.2 Incomplete Call Handling
Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4
3.
4 for no answer calls.
5 for busy calls.
4. Select the desired Incomplete Call
Handling status.
1 for Leaving a Message.
2
3
4
5
for Transfer to Covering Extension.
for Intercom Paging.
for Beeper Access.
for Transfer to Custom Service.
6
7
for Transfer to Operator.
for Return to Top Menu.
5. Follow the prompts as necessary.
• The prompts heard will vary depending on the feature you set in step 4.
6.
1 to change.
2 to accept.
7. Go to step 4 to select additional options, or go on-hook if finished.
8. Go on-hook.
Note
• When Call Blocking is enabled, blocked calls are treated by
Incomplete Call Handling for no answer calls.
• Intercom Paging is only available with Panasonic KX-T series PBXs using APT or DPT Integration. For more information, consult your
System Administrator.
Document Version 3.0 2010/06 Subscriber’s Manual 29
5.3 Assigning Your Covering Extension
5.3 Assigning Your
Covering Extension
A Covering Extension is an extension that receives your calls instead of you. Your calls can be transferred to your Covering
Extension in 2 ways:
• By the Incomplete Call Handling
Feature:
When the Incomplete Call Handling feature handles the call (i.e., if you do not answer, if you are on another call, or if you have set Call Blocking), it will be transferred to your Covering Extension if you have set Incomplete Call Handling to "Transfer to Covering Extension" (see
5.2 Incomplete Call Handling).
• By pressing the specified dialing key
(0, 3-9):
If the caller presses the key assigned for
"Transfer to the Specified Extension" during your greeting message or while recording a message for you, the call will be transferred to your Covering
Extension.
Note
• You can change the dialing key that transfers your callers to your
Covering Extension. If you assign the "Transfer to Operator" option in your Personal Custom Service to a dialing key, callers who press that dialing key will be transferred to your
Covering Extension (see
5.18 Personal Custom Service).
• If you do not assign your Covering
Extension, callers will be transferred to the operator instead.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4 2
3. Enter the desired extension number.
• If you have already assigned your
Covering Extension and want to assign a different extension, press
[1] before entering the desired extension number.
4.
2 to accept.
5. Go on-hook.
Note
• Once you assign a Covering
Extension, remember to tell callers in your greeting message that they can press the button you have assigned for transferring to your
Covering Extension. For example,
"To speak with my assistant, press
0".
30 Subscriber’s Manual Document Version 3.0 2010/06
5.4 Interview Mailbox
An interview mailbox is a mailbox designed to ask questions to callers and record their answers. If you have an interview mailbox
(not all subscribers do), you can record up to 10 questions and set the answer recording time individually for each question from 1 to 60 seconds.
Your interview mailbox can be used, for example, to allow callers to place orders or request information from your company.
You can ask them to record their names, address, and order or request information, and then you can note their information later while playing back their messages.
Note
• If you would like to use this feature, you must first be assigned an
Interview Mailbox. For more information, consult your System
Administrator.
Recording Questions
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
6 1 1
3.
1 to change (record or re-record) this question, then go to step 4.
2 to skip to the next question, then repeat this step.
3 to skip to the previous question, then repeat this step.
4 to select a specific question.
• Enter the question number and [#], then repeat this step.
4. Record the question.
5.
1 to end recording.
6.
2 to accept.
7. Go to step 3, or go on-hook if finished.
5.4 Interview Mailbox
Changing Answer Lengths
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
6 1 2
3.
1 to change the answer length, then go to step 4.
2 to skip to the next question, then repeat this step.
3 to skip to the previous question, then repeat this step.
4 to select a specific question.
• Enter the question number and [#], then repeat this step.
4. Enter the answer length (1–60) in seconds.
5. Go to step 3, or go on-hook if finished.
Deleting Questions
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
6 1 3
3.
1 to delete the current question.
2 to skip to the next question, then repeat this step.
3 to skip to the previous question, then repeat this step.
4 to select a specific question.
• Enter the question number and [#], then repeat this step.
4. Go on-hook if finished.
Document Version 3.0 2010/06 Subscriber’s Manual 31
5.5 Message Reception Mode
5.5 Message Reception
Mode
If you have an interview mailbox (see
5.4 Interview Mailbox) in additional to your
regular mailbox, Message Reception Mode determines which mailbox is used when:
• Calls are directed to your mailbox by the
"Leaving a Message" setting of the
Incomplete Call Handling feature (see
5.2 Incomplete Call Handling).
• Your extension is a Logical Extension
(i.e., your mailbox receives your calls automatically, perhaps because you do not have your own telephone for regular use).
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4 3
3.
1 to toggle between Interview Mode
(interview mailbox) and Message
Recording Mode (regular mailbox).
4. Go on-hook.
Note
• Not all subscribers have interview mailboxes. For more information, consult your System Administrator.
32 Subscriber’s Manual Document Version 3.0 2010/06
5.6 Personal Group
Distribution Lists
Personal Group Distribution Lists allow you to send messages to several subscribers at
once (see 4.2 Message Delivery). You can
create and edit 4 Personal Group
Distribution Lists, and these lists can only be used by you. You can assign 40 group members (subscribers) to each list and record a name for each group (for example,
"Sales Team", "Department Heads", etc.).
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 4
3. Enter the desired Personal Group
Distribution List number (1–4).
4.
1 to record a name for the group.
5. State the list name after the tone.
6.
1 to end recording.
7.
2 to accept.
8.
2 to add group members.
9. Enter the mailbox number of the subscriber you wish to add to the list.
10.
2 to add the subscriber to the list.
11.
1 to add more subscribers to the list, then go to step 9.
2 to end.
12. Go on-hook.
Deleting Members from Personal
Group Distribution Lists
You can delete members of your Personal
Group Distribution Lists one by one or all at once.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 4
3. Enter the desired Personal Group
Distribution List number (1–4).
4.
3 to delete a group member.
5.6 Personal Group Distribution Lists
5.
1 to delete all members, then go on-hook to finish.
2 to delete one member.
6.
1 to delete the announced member.
2 to keep the member and announce the next member.
• Repeat this step to delete other members.
7. Go on-hook.
Changing Personal Group
Distribution List Names
You can change or delete Personal Group
Distribution List names.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 4
3. Enter the desired Personal Group
Distribution List number (1–4).
4.
1 to change the list name.
5.
1 to change (record) the list name.
3 to delete the list name, then go on-hook to finish.
6. State the list name after the tone.
7.
1 to end recording.
8.
2 to accept.
9. Go on-hook.
Note
• The System Administrator can create "Mailbox Groups", which are similar to Personal Group
Distribution Lists except they can be used by other subscribers. For more information, consult your System
Administrator.
Document Version 3.0 2010/06 Subscriber’s Manual 33
5.7 External Message Delivery Lists
5.7 External Message
Delivery Lists
Your External Message Delivery Lists allow you to send messages to several outside parties and PBX extension users who do not have their own VPS mailboxes at once (see
4.3 External Message Delivery). You can
create and edit 2 External Message
Delivery Lists, and these lists can only be used by you. You can assign up to 8 members to each list and record a name for each member.
Note
• This feature must be enabled for your mailbox by the System
Administrator.
• If you have any difficulties using this feature, consult your System
Administrator.
Creating or Adding to an External
Message Delivery List
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
6 2 2
3.
1 for list number 1.
2 for list number 2.
4.
1
5. Enter the outside line access number needed for making outside calls.
• To store an extension number, simply enter the extension number then go to step 7.
6. Enter the outside telephone number
(including area code if needed).
• To insert a pause or special command in the middle of the telephone number, pause momentarily while entering the telephone number. The VPS will announce a list of available options, for example, "To add more digits, press [4]. To insert a pause, press
[5].".
7.
2 to accept.
8. State the member’s name after the tone.
9.
1 to end recording.
10.
2 to add the member.
11.
1 to add another member, then go to step 5.
2 to end.
12. Go on-hook.
Deleting Members from an External
Message Delivery List
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
6 2 2
3.
1 for list number 1.
2 for list number 2.
4.
2
5.
1 to delete all members, then go to step 7.
2 to delete one member.
6.
1 to delete the announced member.
2 to keep the member and announce the next member.
• Repeat this step to delete other members.
7. Go on-hook.
34 Subscriber’s Manual Document Version 3.0 2010/06
5.8 Message Waiting
Notification
The Message Waiting Notification feature lets you know you have received new messages in your mailbox by:
Message Waiting Lamp: The message lamp on your telephone (if it has one) will light when you receive a new message. If you have a compatible PBX and Panasonic telephone with a 6-line display, you can also see the number of new messages you have on your display.
Device Notification: Notifying you via a
"device", i.e., an outside telephone, another
PBX extension, your mobile phone, beeper, etc. You can assign three different devices.
For each device, you have the option of receiving notification for urgent messages only, or for all messages. You can also choose to receive notification during certain hours only (called "scheduling"), useful if you do not want to be disturbed at night, for example. For more information on scheduling, consult your System
Administrator.
If you turn device notification on for more than one device, the lowest numbered device (1, 2, or 3) will be used first. If notification is not possible (for example, if your outside telephone is busy), the next device will be used.
Message notification by e-mail may also be
available for your mailbox (see 5.9 E-mail
Integration (Message Notification by
Turning Message Waiting Lamp
Notification On/Off
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
5 1
3.
1 to enable/disable lamp notification.
4. Go on-hook.
5.8 Message Waiting Notification
Note
• Displaying the number of new messages is only available with
Panasonic KX-TDE and KX-TDA series PBXs using DPT Integration.
For more information, consult your
System Administrator.
Turning Device Notification On/Off
To use Device Notification feature, the telephone number for each device should first be assigned.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
5 2
3. Enter the desired device number (1–3).
4.
1 to send notification for all messages.
2 to send notification for urgent messages only.
5.
1 to use a preprogrammed schedule.
2 to receive notification always
(continuously).
3 to not receive notification at all (i.e.
turn off).
6. Go on-hook.
Changing Device Numbers
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
5 3
3. Enter the desired device number (1–3).
4.
1 to change the assigned number.
• To delete the assigned number, press [3] then go on-hook to finish.
5. Enter the outside line access number needed for making outside calls.
• To store an extension number, simply enter the extension number then go to step 7.
6. Enter the outside telephone number
(including area code if needed).
• To insert a pause or special command in the middle of the
Document Version 3.0 2010/06 Subscriber’s Manual 35
5.8 Message Waiting Notification telephone number, pause momentarily while entering the telephone number. The VPS will announce a list of available options, for example, "To add more digits, press [4]. To insert a pause, press
[5].".
• If you insert a beeper display command here, the VPS will prompt callers to enter their telephone numbers. Caller telephone numbers can then be sent to your beeper. This feature may be disabled for your mailbox.
7.
2 to accept.
8.
1 if the assigned number is a telephone number.
2 if the assigned number is a beeper number.
9. Go on-hook.
Note
• If your PBX uses PRI lines, you may need to enter [#] at the end of outside telephone numbers. Consult your
System Administrator for more information.
36 Subscriber’s Manual Document Version 3.0 2010/06
5.9 E-mail Integration (Message Notification by E-mail)
5.9 E-mail Integration
(Message Notification by
E-mail)
When you receive new messages in your mailbox, you can receive notification by e-mail. The recorded message can also be added to the e-mail as an attachment.
Consult your System Administrator for more information.
Document Version 3.0 2010/06 Subscriber’s Manual 37
5.10 Personal Greetings for Caller ID
5.10 Personal Greetings for Caller ID
You can record personalized greetings for specific callers. If you have assigned their telephone numbers (Caller ID numbers) to a personalized greeting, they will hear the appropriate greeting when they call you, instead of your other greeting messages normally played for callers.
You can record 4 personalized greetings and assign 8 callers to each greeting.
Record your personalized greetings before assigning Caller ID numbers.
This feature is not available with certain
PBXs and may be disabled by the System
Administrator or System Manager for your mailbox.
Recording a Personalized Greeting for the First Time
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 1 4
3. Enter the personalized greeting number
(1–4).
4. Record your greeting message after the tone.
5.
1 to end recording.
6.
2 to accept.
7. Go on-hook, or go to step 5 in "Assigning
Caller ID Numbers for the First Time" to
assign Caller ID Numbers to the personalized greetings.
Changing a Personalized Greeting
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 1 4
3. Enter the personalized greeting number
(1–4).
38 Subscriber’s Manual
4.
1 to change the greeting, then go to
step 4, "Recording a Personalized
3 to delete the greeting.
5. Go on-hook.
Assigning Caller ID Numbers for the
First Time
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 1 4
3. Enter the personalized greeting number
(1–4).
4.
2 to accept.
5. Enter the Caller ID number (caller’s telephone number, 20 digits max.) then
# .
• While entering a Caller ID number, you can press [ ] to enter a "wild card". This allows several telephone numbers to match the Caller ID number that you assigned. For example, if you store the Caller ID number as "012[ ]…[ ]" (enter the number of [ ]s as required for telephone numbers in your area), any telephone number that begins with "012" (for example, all callers from the "012" area code) will hear your personalized greeting.
6.
2 to accept.
7.
1 to add more Caller ID numbers, then go to step 5.
2 to end.
8. Go on-hook.
Adding, Deleting, or Reviewing Caller
ID Numbers Later
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 1 4
3. Enter the personalized greeting number
(1–4).
4.
2 to accept.
Document Version 3.0 2010/06
5.
1 to add a Caller ID number, then go
to step 5, "Assigning Caller ID Numbers for the First Time".
2 to delete a Caller ID number.
3 to review all assigned Caller ID numbers, then go on-hook when finished.
6.
1 to delete all numbers, then go on-hook to finish.
2 to delete one number.
7.
1 to delete the announced number.
2 to keep the number and announce the next number, then repeat this step.
8. Go on-hook when finished.
Note
• In order for this feature to function properly, your PBX must be able to receive Caller ID information. For more information, consult your
System Administrator.
• This feature is only available with
Panasonic KX-T series PBXs using
APT or DPT Integration. For more information, consult your System
Administrator.
5.10 Personal Greetings for Caller ID
Document Version 3.0 2010/06 Subscriber’s Manual 39
5.11 Personal Caller Name Announcement
5.11 Personal Caller
Name Announcement
By storing caller telephone numbers and recording caller names, you can have the
VPS announce the caller name to you when:
• You play back a message from one of the assigned callers.
• The VPS transfers a call to you from one of the assigned callers.
• The VPS pages you to inform you that you have a call from one of the assigned callers.
This feature utilizes Caller ID; telephone numbers assigned for this feature are referred to as "Caller ID numbers". This feature is not available with certain PBXs and may be disabled by the System
Administrator or System Manager for your mailbox.
Assigning Caller ID Numbers and
Recording Names
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 5 1
3. Enter the Caller ID number (caller’s telephone number, 20 digits max.) then
# .
4.
2 to accept.
5. State the caller’s name after the tone.
6.
1 to end recording.
7.
2 to accept.
8.
1 to add more Caller ID numbers, then go to step 4.
2 to end.
9. Go on-hook.
Changing Caller ID Numbers and
Recorded Names
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 5 2
3.
1 to change the Caller ID number,
then go to step 4, "Assigning Caller ID
2 to change the caller’s name, then go
to step 6, "Assigning Caller ID Numbers and Recording Names".
3 to accept the current item as is and skip to the next item, then repeat this step.
4. Go on-hook when finished.
Deleting Caller ID Numbers and
Recorded Names
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 5 3
3.
1 to delete all numbers, then go on-hook to finish.
2 to delete one number.
4.
1 to delete the announced number.
2 to keep the number and announce the next number, then repeat this step.
5. Go on-hook when finished.
Note
• The number of callers you can assign for this feature is controlled by the System Administrator.
• In order for this feature to function properly, your PBX must be able to receive Caller ID information. For more information, consult your
System Administrator.
• This feature is only available with
Panasonic KX-T series PBXs using
APT or DPT Integration. For more information, consult your System
Administrator.
40 Subscriber’s Manual Document Version 3.0 2010/06
5.12 Live Call Screening
(LCS)
If you have a Panasonic telephone that is compatible with this feature, you can screen your calls. When you receive a call, you can listen to the caller as he or she leaves a message in your mailbox, then answer the call if you choose.
This feature is not available with certain
PBXs and may be disabled by the System
Administrator for your mailbox.
There are 2 modes for LCS:
Hands-free Mode: When a caller is leaving you a message, you will hear the caller’s voice through your telephone’s speaker.
You can speak to the caller by going off-hook.
Private Mode: When a caller is leaving you a message, you will hear a notification tone.
You can hear the caller’s voice by lifting your telephone’s handset. You can speak to the caller by pressing a customized button on your telephone.
Note
• This feature is only available with
Panasonic KX-T series PBXs using
APT or DPT Integration. For more information, consult your System
Administrator.
• This feature is only available with
Panasonic proprietary telephones and portable stations. To use
Hands-free Mode, your telephone must have a speaker.
• For more information about this feature, refer to the User Manual of your PBX.
Activating LCS
You must program your extension before you can activate LCS. For KX-TDE,
KX-TDA, and KX-TAW series PBXs, see
6.1 Programming Your Extension for LCS.
5.12 Live Call Screening (LCS)
For KX-TA and KX-TD series PBXs, see
7.1 Programming Your Extension for LCS.
1. Press the assigned LCS Button.
2. Enter the assigned LCS Password.
3. Confirm that the assigned LCS Button is red-on.
Document Version 3.0 2010/06 Subscriber’s Manual 41
5.13 Recording Your Conversations
5.13 Recording Your
Conversations
If you have a Panasonic telephone that is compatible with these features, you can record your telephone conversations.
These features are not available with certain PBXs.
There are 3 features that allow you to record your conversations:
Two-way Record (TWR): By pressing the button on your telephone that is assigned as the TWR button, you can record the current conversation into your own mailbox. The conversation is saved as either an old or new message (default: old). If you would like to change this setting, consult your System
Administrator.
Two-way Transfer (TWT): By pressing the button on your telephone that is assigned as the TWT button and then entering a subscriber’s extension number, you can record the current conversation into that subscriber’s mailbox. The conversation is saved as a new message.
One-touch Two-way Transfer
(One-touch TWT): By pressing a button on your telephone previously assigned as a
One-touch TWT button, you can record the current conversation into a specific subscriber’s mailbox. The conversation is saved as a new message.
Because you assign the extension number when you create the button on your telephone, you do not need to enter the extension number when using this feature.
Note
• Many states have imposed regulations on the manner in which two-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded.
Consult your local telephone company for further information.
• Recording time when using these features may be limited. For more information, consult your System
Administrator.
• Two-way Record (TWR) and
Two-way Transfer (TWT) are only available with Panasonic KX-T series PBXs using APT or DPT
Integration. For more information, consult your System Administrator.
• One-touch Two-way Transfer
(One-touch TWT) is only available with Panasonic KX-TDE, KX-TDA, and KX-TAW series PBXs using
DPT Integration. For more information, consult your System
Administrator.
• These features are only available with Panasonic proprietary telephones and portable stations.
• For more information about these features, refer to the User Manual of your PBX.
• If all VPS ports are busy when you try to use one of these features, you will hear a warning tone, dial tone, or busy tone, depending on the feature you are trying to use.
Programming Your Extension for
Conversation Recording
You must program your extension before you can use these features. For KX-TDE,
KX-TDA, and KX-TAW series PBXs, see
6.2 Programming Your Extension for
Conversation Recording. For KX-TA and
KX-TD series PBXs, see 7.2 Programming
Your Extension for Conversation
42 Subscriber’s Manual Document Version 3.0 2010/06
5.14 Voice Mail Transfer
If you have a Panasonic telephone that is compatible with this feature, you can transfer a call to someone’s mailbox while you are on the call.
This feature is not available with certain
PBXs.
Note
• This feature is only available with
Panasonic proprietary telephones and portable stations.
Transferring a Call to a Mailbox
You must program your extension before you can use this feature. For KX-TDE,
KX-TDA, and KX-TAW series PBXs, see
6.3 Programming Your Extension for Voice
Mail Transfer. For KX-TA and KX-TD series
PBXs, see 7.3 Programming Your
Extension for Voice Mail Transfer. If using
Inband Integration, refer to the documentation of the connected PBX.
1. While on a call, press the Voice Mail
Transfer button you assigned on your extension.
2. Enter the desired mailbox number.
3. Go on-hook.
5.14 Voice Mail Transfer
Document Version 3.0 2010/06 Subscriber’s Manual 43
5.15 Remote Call Forwarding
5.15 Remote Call
Forwarding
You can program the VPS to forward your calls to another extension or to an outside telephone (if authorized). You can do this even when you are away from the office.
This feature is not available with certain
PBXs and may be disabled by the System
Administrator or System Manager for your mailbox.
There are 6 forwarding settings available:
FWD All: Forwards all incoming calls to a specified extension number.
FWD Busy: Forwards all incoming calls to a specified extension number when you are already on another call.
FWD No Answer: Forwards all incoming calls to a specified extension number when you do not answer your telephone.
FWD Busy and No Answer: Forwards all incoming calls to a specified extension number when you are on another call or do not answer your telephone.
FWD to Outside: Forwards all incoming calls to the specified outside telephone number if you are authorized to use this feature.
FWD Cancel: Cancels the forwarding setting.
Assigning Outside Telephone
Numbers for Remote Call Forwarding
Before you can forward your calls to an outside telephone, you should first store the telephone numbers you plan on using with this feature. You can store 2 telephone numbers for use with Remote Call
Forwarding.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
or 3.4 Remote Access, if necessary.
2.
3 6
3.
1 to change telephone number 1.
2 to change telephone number 2.
• If you have already set a telephone number and wish to change it, press
[1] after selecting telephone number
1 or 2.
4. Enter the outside line access number needed for making outside calls.
5. Enter the outside party’s telephone number (including area code if needed).
6.
2 to accept.
7. Go on-hook.
Note
• If you change one of the outside telephone numbers for Remote Call
Forwarding, you will need to set
Remote Call Forwarding to "FWD to
Outside" once again before the new outside telephone number will be used as the forward destination. If you do not do this, the old telephone number will continue to be used.
• The number of digits that can be stored for outside telephone numbers depends on the PBX being used. For more information, consult your System Administrator.
Setting and Canceling Remote Call
Forwarding
You can set and cancel Remote Call
Forwarding even when you are away from
the office (see 3.4 Remote Access).
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
or 3.4 Remote Access, if necessary.
2.
6 3
3.
1 for FWD All.
2 for FWD Busy.
3
4
for FWD No Answer.
for FWD Busy or No Answer.
5.
5 for FWD to Outside, then go to step
• This option is announced only if you are authorized to use it. For more information, consult your System
Administrator.
44 Subscriber’s Manual Document Version 3.0 2010/06
6 to cancel call forwarding, then go to step 8.
4. Enter the extension number of the transfer destination, then go to step 8.
5.
1 to set telephone number 1, then go to step 8.
2 to set telephone number 2, then go to step 8.
3 to set another telephone number.
6. Enter the outside line access number needed for making outside calls.
7. Enter the outside party’s telephone number (including area code if needed).
8.
2 to accept.
9. Go on-hook.
Note
• This feature is only available with
Panasonic KX-T series PBXs using
DPT Integration. For more information, consult your System
Administrator.
• The number of digits that can be stored for outside telephone numbers depends on the PBX being used. When connected to the
KX-TD500 or a KX-TDE or KX-TDA series PBX, the maximum number of characters allowed to be entered is
24; when connected to any other
KX-T series PBX, 16. For more information, consult your System
Administrator.
5.15 Remote Call Forwarding
Document Version 3.0 2010/06 Subscriber’s Manual 45
5.16 Assigning and Canceling Telephone Numbers for Call Transfer to Outside Line
5.16 Assigning and
Canceling Telephone
Numbers for Call Transfer to Outside Line
When you assign a telephone number for
Call Transfer to Outside Line, your calls will be transferred to the assigned telephone number when:
• You have set Call Screening (see
• You have set Disable Call Transfer (see
Note
• This feature must be enabled for your mailbox by the System
Administrator.
• If your PBX uses PRI lines, you may need to enter [#] at the end of outside telephone numbers. Consult your
System Administrator for more information.
Assigning Telephone Numbers for
Call Transfer to Outside Line
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4 6
• If you have already stored a telephone number and wish to change it, press [1] before continuing.
3. Enter the outside line access number needed for making outside calls.
4. Enter the outside party’s telephone number (32 digits max.) including area code if needed.
5.
2 to accept.
6. Go on-hook.
Canceling Telephone Numbers for
Call Transfer to Outside Line
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
4 6 3
3. Go on-hook.
46 Subscriber’s Manual Document Version 3.0 2010/06
5.17 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver
5.17 Assigning Your
Telephone Numbers for
Remote Automatic Log-in and Toll Saver
When logging in to your mailbox remotely
(i.e., from an outside telephone) to listen to your messages, the Remote Automatic
Log-in (see 3.4 Remote Access) and Toll
Saver features identify you by recognizing your telephone number. In order to use these features, you must first store the telephone numbers that you will use to access your mailbox remotely.
Automatic Log-in and Toll Saver are not available with certain PBXs and may be disabled by the System Administrator for your mailbox.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 7
3.
1 to change telephone number 1.
2 to change telephone number 2.
• If you have already set a telephone number and wish to change it, press
[1] after selecting telephone number
1 or 2.
4. Enter your outside telephone number
(20 digits max.) including area code if needed.
5.
2 to accept.
6. Go on-hook.
Note
• In order for Remote Automatic
Log-in and Toll Saver to function properly, your PBX must be able to receive Caller ID information. For more information, consult your
System Administrator.
• Remote Automatic Log-in and Toll
Saver are only available with
Panasonic KX-T series PBXs using
APT or DPT Integration. For more information, consult your System
Administrator.
• The System Administrator must enable Automatic Log-in and Toll
Saver for your mailbox before it can be used.
Document Version 3.0 2010/06 Subscriber’s Manual 47
5.18 Personal Custom Service
5.18 Personal Custom
Service
A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example,
"This is (name). I can’t take your call right now. Press [3] to leave me a message.
Press [4] to speak with my assistant. Press
[5] to dial another extension…". For details on recording your greeting messages, see
2.3 Changing or Deleting Your Personal
Greeting Messages or 5.10 Personal
You can create your own personal custom service and allow your callers to access the following features:
Transfer to Mailbox: The VPS will transfer the caller to your mailbox (or another mailbox you specify here) where he or she can leave a message.
Transfer to Extension: The VPS will transfer the caller to the extension you specify when creating the custom service.
Transfer to Outside: The VPS will transfer the caller to the outside telephone number you specify when creating the custom service. This feature must be enabled for your mailbox by the System Administrator or System Manager.
Transfer to Custom Service: The VPS will transfer the caller to the Custom Service you specify here.
Voice Mail Service: The VPS will prompt the caller to enter a mailbox number and leave a message.
Automated Attendant Service: The VPS will prompt the caller to dial an extension number in order to speak with someone else.
Intercom Paging: The VPS will page you using the Intercom Paging feature of the
PBX. Your name will be announced to alert you to the call. This feature is available with certain PBXs only.
Repeat Greeting: The caller can play your greeting message back from the beginning in order to listen to your Personal Custom
Service options once again.
Transfer to Operator: The VPS will transfer the caller to the operator, or to your
Covering Extension if you have assigned
one (see 5.3 Assigning Your Covering
You can also select what happens when a caller makes no selection (No DTMF Input
Operation) while listening to your greeting, perhaps because the caller is using a rotary/ pulse telephone. The caller can either be transferred to your mailbox or be disconnected.
Note
• The following dialing keys are assigned to the following features by default, and cannot be changed.
1 End recording
2 Begin recording while listening to personal greeting message
Exit
Creating Your Personal Custom
Service
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 8 1
3. Press the desired dialing key (0, 3–9) that you want to assign an option to.
4.
1 (skip this step if you are creating your Personal Custom Service for the first time.)
5.
1 to transfer to a mailbox, then enter the desired mailbox number.
2 to transfer to an extension, then enter the desired extension number.
48 Subscriber’s Manual Document Version 3.0 2010/06
3 to transfer to an outside telephone
(may not be available).
• Next enter the outside line access number and the desired outside telephone number (including area code if needed).
4 to transfer to a Custom Service, then enter the desired Custom Service number.
5 to activate Voice Mail Service.
6 to activate Automated Attendant
Service (Call Transfer Service).
7 to activate paging.
8
9
to repeat the greeting.
to transfer to the operator.
6.
2 to accept.
7. Go on-hook.
Deleting Options from Your Personal
Custom Service
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 8 1
3. Press the desired dialing key (0, 3–9) that you want to delete an option from.
4.
3
5. Go on-hook.
To Select the No DTMF Input
Operation
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 8 1
3.
1 to select the No DTMF Input
Operation.
4.
1
5.
1 for message recording.
2
3
to disconnect the caller.
for disconnect the caller after hours
(message recording for all other times).
6.
2 to accept.
7. Go on-hook.
5.18 Personal Custom Service
To Confirm the Settings for Your
Personal Custom Service
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
3 8
3.
2 to review.
4. Go on-hook.
Note
• The System Administrator or the
System Manager must enable
Transfer to Outside for your mailbox before it can be used.
• The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service.
• Intercom Paging is only available with Panasonic KX-T series PBXs using APT or DPT Integration. For more information, consult your
System Administrator.
• If your PBX uses PRI lines, you may need to enter [#] at the end of outside telephone numbers. For more information, consult your System
Administrator.
Document Version 3.0 2010/06 Subscriber’s Manual 49
5.19 Timed Reminder
5.19 Timed Reminder
Timed Reminder is a PBX feature that is similar to an alarm clock; you can set your telephone to ring at a set time once or daily.
When you go off-hook to answer a Timed
Reminder, a special dial tone or a prerecorded message in the Panasonic
PBX will be heard.
This feature is not available with certain
Panasonic PBXs.
1. Log in to your mailbox.
•
See 2.1 Logging in to Your Mailbox
if necessary.
2.
6 4
3.
1 to change the setting.
2 to accept the current setting, then go on-hook to finish.
3 to cancel (turn off) the Timed
Reminder, then go on-hook to finish.
4. Enter the desired time, then # .
For example:
• To enter 5:00, press [5] [#].
• To enter 5:15, press [5] [1] [5] [#].
5.
1 for AM.
2 for PM.
• This option may not be available if the VPS is programmed to use
24-hour time.
6.
1 to set once.
2 to set daily.
7.
2 to accept.
8. Go on-hook.
Note
• This feature is only available with
Panasonic KX-TDE and KX-TDA series PBXs using DPT Integration.
For more information, consult your
System Administrator.
50 Subscriber’s Manual Document Version 3.0 2010/06
5.20 Bookmarks
While listening to a message in your
mailbox (see 3.1 Playing Messages), you
can set a bookmark. A bookmark lets you easily resume playback from a specific point in a specific message later. You can set one bookmark for each message in your mailbox; if you set a new bookmark, the old one is deleted.
To Set the Bookmark press [2] [4] while listening to a message.
To Start Playback at the Bookmark press [2] [5].
Note that you cannot set or use bookmarks for deleted messages.
5.20 Bookmarks
Document Version 3.0 2010/06 Subscriber’s Manual 51
5.21 Recovering Deleted Messages
5.21 Recovering Deleted
Messages
You can delete messages in your mailbox
(see 3.1 Playing Messages). Once a
message has been deleted, it is retained until the end of the day, then it will be permanently deleted. Deleted messages can be "recovered", after which they will be treated as old messages.
To Recover a Deleted Message press [3] while listening to the message.
52 Subscriber’s Manual Document Version 3.0 2010/06
5.22 Mailbox Capacity
Warning
When your mailbox is almost full, you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox. When you hear a Mailbox Capacity Warning, you should delete unnecessary messages to make more recording time in your mailbox available.
The amount of recording time that remains when you hear the Mailbox Capacity
Warning depends on how your mailbox is configured.
This feature may be disabled by the System
Administrator or System Manager for your mailbox.
For more information, consult your System
Administrator or System Manager.
5.22 Mailbox Capacity Warning
Document Version 3.0 2010/06 Subscriber’s Manual 53

Public link updated
The public link to your chat has been updated.
Advertisement
Key features
- Remote mailbox access
- Message transfer and commenting
- Personalized greetings
- Call screening
- Internal/external messaging