Troubleshooting. Sony DSC-T100, DSC-T100/B

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Troubleshooting. Sony DSC-T100, DSC-T100/B | Manualzz

Troubleshooting

Troubleshooting

If you experience trouble with your camera, try the following solutions.

1

Check the items on pages 97 to 106.

If a code such as “C/E:ss:ss” appears on the screen, see page 107.

2

Remove the battery pack, and insert the battery pack again after about one minute, and turn on the power.

3

Initialize the settings (page 60).

4

Consult your Sony dealer or local authorized Sony service facility.

Please understand that you give your consent that the contents of the internal memory, Music files may be checked when you send your camera to be repaired.

96

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

Battery pack and power 97

“Memory Stick Duo” 103

Shooting still images/movies

Viewing images

Deleting/Editing images

97

Internal memory 104

104

100

Printing

101

PictBridge compliant printer 105

Computers

Picture Motion Browser

101

Others

103

106

Troubleshooting

Battery pack and power

The battery pack cannot be installed.

• Install the battery pack correctly using the tip of the battery pack to push the battery eject lever toward the bottom of the camera.

Cannot turn on the camera.

• After installing the battery pack into the camera, it may take a little while to get the camera powered.

• Install the battery pack correctly.

• The battery pack is discharged. Install charged battery pack.

The battery pack is dead (page 113). Replace it with a new one.

• Use a recommended battery pack.

The power turns off suddenly.

• If you do not operate the camera for about three minutes while the power is on, the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again.

The battery pack is dead (page 113). Replace it with a new one.

The battery remaining indicator is incorrect.

• This phenomenon occurs when you use the camera in an extremely hot or cold location.

• The displayed battery remaining differs from the current one. Fully discharge and then charge the battery pack to correct the display.

• The battery pack is discharged. Install the charged battery pack.

The battery pack is dead (page 113). Replace it with a new one.

Cannot charge the battery pack

• You cannot charge the battery pack using the AC Adapter (not supplied).

Shooting still images/movies

Your camera cannot record images.

• Check the free capacity of the internal memory or “Memory Stick Duo”. If it is full, do one of the following:

Delete unnecessary images (page 26).

– Change the “Memory Stick Duo”.

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to

the LOCK position. Set the switch to the recording position (page 111).

• You cannot record images while charging the flash.

• Select a shooting mode other than [ Movie Mode] using the HOME screen when shooting still images.

• Select [ Movie Mode] using the HOME screen when shooting movies.

• The image size is set to [640(Fine)] when recording movies. Do one of the following:

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Troubleshooting

– Set the image size to other than [640(Fine)].

– Insert a “Memory Stick PRO Duo”.

Movie recording stops during shooting

• Movie recording stops automatically when the file size of the movie reaches 2 GB.

The subject is not visible on the screen

• Your camera is set to the playback mode. Press (Playback) to change to the recording mode.

Anti-blur function does not work.

• The anti-blur function does not work when appears on the display.

• The anti-blur function may not work properly when shooting night scenes.

• Shoot after pressing the shutter button halfway down; do not press it fully down suddenly.

Recording takes a long time.

The NR slow shutter function is activated (page 15). This is not a malfunction.

The image is out of focus.

• The subject is too close. Shoot in (Macro) recording mode. Make sure to position the lens farther away from the subject than the shortest shooting distance, approximately 8 cm (3 1/4 inches) (W)/80 cm (31 1/2 inches) (T), when shooting. Or, set (Close Focus) and focus from a distance of approx. 1 cm to 20 cm (13/32 inch to 7 7/8 inches) from the subject

(page 22).

• (Close Focus) is set, or [Twilight], [Landscape] or [Fireworks] mode is selected in the

Scene Selection mode when shooting still images.

The Focus preset function is selected. Select the auto focus mode (page 41).

Refer to “If the subject is out of focus” on page 42.

Zoom does not work.

• When (Close Focus) is selected, the optical zoom is not available.

• The smart zoom cannot be used when the image size is set to [8M] or [3:2].

• The digital zoom cannot be used while shooting movies.

• When [Face Detection] is set to [On], you cannot use the Digital Zoom.

98

The flash does not work.

• The flash is set to

(Flash forced off) (page 21).

• You cannot use the flash when:

[REC Mode] is set to [Burst] or Exposure Bracket (page 37).

– [High Sensitivity], [Twilight] or [Fireworks] mode is selected in the Scene Selection mode

(page 34).

– Shooting movies.

Troubleshooting

• Set the flash to (Flash forced on) when (Close Focus) is set, or [Landscape], [Hi-Speed

Shutter], [Beach], or [Snow] mode is selected in the Scene Selection mode (page 21).

Fuzzy specks appear in images shot using the flash.

• Dust in the air reflected the flash light and appeared in the image. This is not a malfunction.

The close-up shoot function (Macro/Close Focus) does not work.

• [Twilight], [Landscape] or [Fireworks] mode is selected in the Scene Selection mode

(page 34).

The date and time are not displayed on LCD screen.

• While shooting, the date and time are not displayed. They are displayed only during playback.

Cannot insert dates on image

• This camera does not have a feature for superimposing dates on images.

• You can insert the date on images and save or print them using “Picture Motion Browser”

(page 85).

The F value and shutter speed flash when you press and hold the shutter button halfway down.

The exposure is incorrect. Correct the exposure (page 39).

The screen is too dark or too bright.

Adjust the brightness of the LCD backlight (page 18).

The image is too dark.

• You are shooting a subject with a light source behind the subject. Select the metering mode

(page 40) or adjust the exposure (page 39).

The image is too bright.

Adjust the exposure (page 39).

The image colors are not correct.

Set [Color Mode] to [Normal] (page 38).

Vertical streaks appear when you are shooting a very bright subject.

• The smear phenomenon is occurring and white or black streaks appear on the image. This phenomenon is not a malfunction.

99

Troubleshooting

100

Noise appears in the image when you view the screen in a dark place.

• The camera is attempting to increase the visibility of the screen by temporarily brightening the image under conditions of low illumination. There is no effect on the recorded image.

The eyes of the subject come out red.

Set [Red Eye Reduction] in the shooting menu to [On] (page 45).

• Shoot the subject at a distance closer than the flash range using the flash.

• Light the room and shoot the subject.

Retouch the image using [Red Eye Correction] (page 51).

Dots appear and remain on the screen.

This is not a malfunction. These dots are not recorded (page 2).

Cannot shoot images in succession.

The internal memory or “Memory Stick Duo” is full. Delete unnecessary images (page 26).

• The battery level is low. Install charged battery pack.

• You cannot shoot images in succession in Close Focus mode.

Viewing images

Your camera cannot play back images.

• Press

(Playback) (page 24).

The folder/file name has been changed on your computer (page 80).

• When an image file has been processed by a computer or when the image file was recorded using a model other than that of your camera, playback on your camera is not guaranteed.

The camera is in USB mode. Delete the USB connection (page 78).

The date and time are not displayed.

v (DISP) button is turned off (page 18).

The image appears rough right after playback starts.

• The image may appear rough right after playback starts due to image processing. This is not a malfunction.

The image does not appear on the TV screen.

• Check [Video Out] to see if the video output signal of your camera is set to the color system of

your TV (page 62).

Check whether the connection is correct (page 68).

• If the USB connector of the cable for multi-use terminal is connected to another device, disconnect it.

Troubleshooting

Deleting/Editing images

Your camera cannot delete an image.

Cancel the protection (page 53).

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to

the LOCK position. Set the switch to the recording position (page 111).

You have deleted an image by mistake.

• Once you have deleted an image, you cannot restore it. We recommend that you protect

images (page 52), or use the “Memory Stick Duo” with the write-protect switch and set the

switch to the LOCK position (page 111) to prevent accidental erasure.

Computers

You do not know if the OS of your computer is compatible with the camera.

Check “Recommended computer environment” on page 72 for Windows, and page 88 for

Macintosh.

“Memory Stick PRO Duo” is not recognized by a computer with a “Memory

Stick” slot.

• Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO

Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other than Sony should contact those manufacturers.

If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 75

and 88). The computer recognizes the “Memory Stick PRO Duo”.

Your computer does not recognize your camera.

• Turn on the camera.

• When the battery level is low, install the charged battery pack, or use the AC Adaptor (not supplied).

• Set [USB Connect] to [Mass Storage] in [

Main Settings 2] (page 61).

Use the cable for multi-use terminal (supplied) (page 75).

• Disconnect the cable for multi-use terminal from both the computer and the camera, and connect it again firmly.

• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

• Connect the camera directly to your computer without passing through a USB hub or other

device (page 75).

The software (supplied) is not installed. Install the software (page 73).

• Your computer does not properly recognize the device because you connected the camera and your computer with the cable for multi-use terminal before you install the software (supplied).

Delete the erroneously recognized device from your computer, then install the USB driver

(see the next item).

101

Troubleshooting

102

The “Removable disk” icon does not appear on the computer screen when you connect your computer to the camera.

• Follow the procedure below to install the USB driver again. The following procedure is for a

Windows computer.

1 Right-click [My Computer] to display the menu, then click [Properties].

The “System Properties” screen appears.

2 Click [Hardware] t [Device Manager].

The “Device Manager” appears.

3 Right-click [ Sony DSC], then click [Uninstall] t [OK].

The device is deleted.

4 Install the software (page 73).

A USB driver is also installed.

You cannot copy images.

Connect the camera and your computer correctly making a USB connection (page 75).

Follow the designated copy procedure for your OS (pages 75 and 88).

• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by

your camera (page 57).

After making a USB connection, “Picture Motion Browser” does not start automatically.

Start “Media Check Tool” (page 81).

Make the USB connection after the computer is turned on (page 75).

The image cannot be played back on a computer.

• If you are using “Picture Motion Browser,” refer to the Help.

• Consult the computer or software manufacturer.

The image and sound are interrupted by noise when you view a movie on a computer.

• You are playing back the movie directly from the internal memory or the “Memory Stick

Duo”. Copy the movie to the hard disk of your computer, then play back the movie from the

hard disk (page 74).

You cannot print an image.

• Refer to the operation manual of the printer.

Images once copied to a computer cannot be viewed on the camera.

Copy them to a folder recognized by the camera, such as “101MSDCF” (page 79).

Operate correctly (page 80).

Troubleshooting

Picture Motion Browser

Images are not displayed correctly with “Picture Motion Browser”.

• Make sure the folder of the images is registered in “Viewed folders”. If the images are not

displayed even if the folder is registered in “Viewed folders”, update the database (page 85).

You cannot find images imported with “Picture Motion Browser”.

• Look in the “My Pictures” folder.

If you have changed the default settings, refer to “Changing the “Folder to be imported”” on page 85 and check what folder is used for importing.

You want to change the “Folder to be imported”.

• Access the “Import Settings” screen to change “Folder to be imported”. You can specify a different folder after using “Picture Motion Browser” to register it in “Viewed folders”

(page 85).

The date of all imported images is displayed differently from the date on the calender.

The date on the camera is not set correctly. Set the date and time correctly (page 66).

is displayed.

• You have renamed or deleted image files or folders, making the image registration information obsolete. Update image registration information by choosing [Update Database] from the [Tools] menu.

“Memory Stick Duo”

Cannot insert a “Memory Stick Duo”.

• Insert it in the correct direction.

Cannot format a “Memory Stick Duo”.

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to

the LOCK position. Set the switch to the recording position (page 111).

You have formatted a “Memory Stick Duo” by mistake.

• All the data on the “Memory Stick Duo” is deleted by formatting. You cannot restore it. We recommend that you set the write-protect switch on the “Memory Stick Duo” to the LOCK

position to prevent accidental erasure (page 111).

103

104

Troubleshooting

Internal memory

Cannot play back or record images using the internal memory.

• There is a “Memory Stick Duo” inserted in the camera. Remove it.

Cannot copy the data stored in the internal memory to a “Memory Stick Duo”.

• The “Memory Stick Duo” is full. Check the capacity (32 MB or more recommended).

Cannot copy the data on the “Memory Stick Duo” or the computer to the internal memory.

• Data on a “Memory Stick Duo” or a computer cannot be copied to the internal memory.

Printing

Also see “PictBridge compliant printer” (as follows) in conjunction with the following items.

Images are printed with both edges cut off.

• Depending on your printer, the left, right, top, and bottom edges of the image may be cut off.

Especially when you print an image shot with the image size set to [16:9], the edge of the image may be cut off.

• When printing images using your own printer, try canceling the trimming or borderless settings. Consult the printer manufacturer as to whether the printer provides these functions or not.

• When having images printed at a digital print shop, ask the shop whether they can print the images without cutting off both edges.

Cannot print images with the date.

Using “Picture Motion Browser”, you can print images with date (page 85).

• This camera does not have a feature for superimposing dates on images. However, because the images shot with the camera include information on the recording date, you can print images with the date superimposed if the printer or the software can recognize Exif information. For compatibility with Exif information, consult the manufacturer of the printer or the software.

• When you print images at a shop, images can be printed with the date if you ask them to do so.

Troubleshooting

PictBridge compliant printer

A connection cannot be established.

• The camera cannot be connected directly to a printer that is not compliant with the PictBridge standard. Consult the printer manufacturer as to whether the printer is compliant with

PictBridge or not.

• Check that the printer is turned on and can be connected to the camera.

• Set [USB Connect] to [PictBridge] in [

Main Settings 2] (page 61).

• Disconnect and connect the cable for multi-use terminal again. If an error message is indicated on the printer, refer to the operating instructions supplied with the printer.

Cannot print images.

• Check that the camera and the printer are properly connected using the cable for multi-use terminal.

• Turn on the printer. For further information, refer to the operating instructions supplied with the printer.

• If you select [Exit] during printing, images may not be printed. Disconnect and connect the cable for multi-use terminal again. If you still cannot print your images, disconnect the cable for multi-use terminal, turn the printer off and then on, then connect the cable for multi-use terminal again.

• Movies cannot be printed.

• Images shot using cameras other than this camera or images modified with a computer may not be printed.

Printing is canceled.

• Confirm that you have disconnected the cable for multi-use terminal before the

(PictBridge Connecting) mark disappears.

Cannot insert the date or print images in the index mode.

• The printer does not provide these functions. Consult the printer manufacturer as to whether the printer provides these functions or not.

• The date may not be inserted in the index mode depending on the printer. Consult the printer manufacturer.

“---- -- --” is printed on the date-inserted part of the image.

• Images that do not have the recording data cannot be printed with the date. Set [Date] to [Off]

and print the image again (page 93).

Cannot select the print size.

• Consult the printer manufacturer as to whether the printer can provide the desired size.

105

106

Troubleshooting

Cannot print the image at the size selected.

• Disconnect the cable for multi-use terminal and reconnect it whenever you change the paper size after the printer has been connected to the camera.

• The print setting of the camera differs from that of the printer. Change the setting of either the

camera (page 93) or the printer.

Cannot operate the camera after canceling printing.

• Wait for a while as the printer is carrying out the cancellation. It may take some time depending on the printer.

Others

The lens gets fogged.

• Moisture condensation has occurred. Turn off the camera and leave it for about an hour before using it.

The camera becomes warm when you use it for a long time.

• This is not a malfunction.

The Clock Set screen appears when you turn on the camera.

Set the date and time again (page 66).

You want to change the date or time.

Set the date and time again (page 66).

Warning indicators and messages

Self-diagnosis display

If a code starting with a letter of the alphabet appears, your camera has a selfdiagnosis display. The last two digits

(indicated by ss) will differ depending on the state of the camera.

If you are unable to solve the problem even after trying the following corrective actions a few times, your camera may need repair.

Contact your Sony dealer or local authorized Sony service facility.

C:32:ss

• There is trouble with your camera’s hardware. Turn the power off and on again.

C:13:ss

• The camera cannot read or write data on the “Memory Stick Duo”. Try turning off and on the camera again, or taking out and inserting the “Memory Stick

Duo” several times.

• The internal memory has experienced a format error, or an unformatted

“Memory Stick Duo” is inserted.

Format the internal memory or the

“Memory Stick Duo” (pages 59, 57).

• The inserted “Memory Stick Duo” cannot be used with your camera, or the data is damaged. Insert a new “Memory

Stick Duo”.

E:61:ss

E:62:ss

E:91:ss

• A camera malfunction has occurred.

Initialize the camera (page 60), then

turn the power on again.

Messages

If the following messages appear, follow the instructions.

E

• The battery level is low. Charge the battery pack immediately. Depending on the conditions of use or the type of battery pack, the indicator may flash even though there are still 5 to 10 minutes of remaining battery time left.

For use with compatible battery only

• The battery inserted is not an NP-BG1

(supplied) battery pack.

System error

• Turn the power off and then on again.

Internal memory error

• Turn the power off and then on again.

Reinsert the Memory Stick

• Insert the “Memory Stick Duo” correctly.

• The inserted “Memory Stick Duo” cannot be used in your camera

(page 111).

• The “Memory Stick Duo” is damaged.

• The terminal section of the “Memory

Stick Duo” is dirty.

Memory Stick type error

• The inserted “Memory Stick Duo” cannot be used in your camera

(page 111).

Cannot access Memory Stick Access denied

• You are using a “Memory Stick Duo” with access contorol.

107

Warning indicators and messages

108

Memory Stick formatting error

Internal memory formatting error

Format the media again (pages 59 and

57).

Memory Stick locked

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the LOCK position. Set the switch to the recording position

(page 111).

No memory space in internal memory

No memory space on Memory Stick

• Delete unnecessary images or files

(page 26).

Read only memory

• Your camera cannot record or delete images on this “Memory Stick Duo”.

No images

• No images have been recorded on the internal memory in the camera.

• No images have been recorded in the folder.

• The selected folder does not contain a file that can be played in a Slide Show with music.

Folder error

• A folder with the same first three digit number already exists on the “Memory

Stick Duo” (for example: 123MSDCF and 123ABCDE). Select another folders, or create a new folder (pages

57, 58).

Cannot create more folders

• The folder with a name beginning with

“999” exists on the “Memory Stick

Duo”. You cannot create any folders if this is the case.

File error

• An error occurred while the image was playing back.

Read only folder

• You have selected a folder that cannot be registered in “Viewed folders”.

Select other folders (page 85).

File protect

Release the protection (page 53).

Image size over

• You are playing back an image of a size that cannot be played back on your camera.

Invalid operation

• You are trying to play back a file that is not compatible with the camera.

• You have selected a function that is not available for movies.

(Vibration warning indicator)

• Camera shake may occur due to insufficient light. Use the flash, turn on the anti-blur function, or mount the camera on a tripod to secure the camera.

640(Fine) is not available

• 640(Fine) size movies can be recorded only using a “Memory Stick PRO Duo”.

Insert a “Memory Stick PRO Duo” or set the image size to a size other than

[640(Fine)].

Warning indicators and messages

Macro is invalid

• You have selected a setting that is not available for shooting in Macro mode

(page 22, 34).

Flash settings cannot be changed

• You have selected a setting that is not available for shooting with the flash

(page 34).

Zoom disabled

• [Digital Zoom] is set to [Off] when you are shooting in the Close Focus mode.

Or, you are trying to use [Smart] in

[Digital Zoom] when the image size is

set to [8M] or [3:2] (page 64).

Maximum images selected

• You can select up to 100 images.

Remove the checkmark.

No enough battery

• Make sure there is sufficient battery power remaining when you copy the images on the internal memory in the camera to a “Memory Stick Duo”.

Printer busy

Paper error

No Paper

Ink error

Low Ink

No Ink

• Check the printer.

Printer error

• Check the printer.

• Check if the image you want to print is corrupted.

• The data transmission to the printer may not be completed yet. Do not disconnect the cable for multi-use terminal.

Processing

• The printer is canceling the current print job. You cannot print until it is finished.

This may take time, depending on the printer.

Music Error

• Delete the Music file, or replace it with a normal Music file.

• Execute [Format Music], then download

a new Music files (page 87).

Format Music Error

Execute [Format Music] (page 87).

Invalid operation

HD(1080i) output in progress...

• You are trying to play back movies.

• You are trying to use the [Retouch] function.

TV output in progress...

• You are playing back images in Slide

Show.

No red-eye detected

• You may not be able to remove the red eye effect, depending on the image.

109

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Key Features

  • Compact camera 8.1 MP CCD Red
  • Image sensor size: 1/2.5"
  • Optical zoom: 5x Digital zoom: 10x
  • ± 2EV (1/3EV step)
  • Video recording 640 x 480 pixels
  • PictBridge
  • Lithium

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