Troubleshooting. Sony DSC-W200, Cyber Shot DSC-W200

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Troubleshooting. Sony DSC-W200, Cyber Shot DSC-W200 | Manualzz


If you experience trouble with your camera, try the following solutions.


Check the items below, and refer to “Cyber-shot Handbook” (PDF).

If a code such as “C/E:ss:ss” appears on the screen, refer to “Cyber-shot



Remove the battery pack, and insert the battery pack again after about one minute, and turn on the power.


Initialize the settings (page 20).


Consult your Sony dealer or local authorized Sony service facility.

Please understand that you give your consent that the contents of the internal memory, Music files may be checked when you send your camera to be repaired.

Battery pack and power

The battery pack cannot be inserted.

Insert the battery pack correctly to push the battery eject lever (page 11).

Cannot turn on the camera.

• After installing the battery pack into the camera, it may take a little while to get the camera powered.

Insert the battery pack correctly (page 11).

The battery pack is discharged. Insert charged battery pack (page 10).

• The battery pack is dead. Replace it with a new one.

Use a recommended battery pack (page 9).

The power turns off suddenly.

• If you do not operate the camera for about three minutes while the power is on, the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again

(page 13).

• The battery pack is dead. Replace it with a new one.


The battery remaining indicator is incorrect.

• This phenomenon occurs when you use the camera in an extremely hot or cold location.

• The displayed battery remaining differs from the current one. Fully discharge and then charge the battery pack to correct the display.

The battery pack is discharged. Insert the charged battery pack (page 10).

• The battery pack is dead. Replace it with a new one.

Cannot charge the battery pack.

• You cannot charge the battery pack using the AC Adaptor (not supplied).

Shooting still images/movies

Your camera cannot record images.

Check the free capacity of the internal memory or “Memory Stick Duo” (page 28). If it is full,

do one of the following:

Delete unnecessary images (page 17).

– Change the “Memory Stick Duo”.

• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the LOCK position. Set the switch to the recording position.

• You cannot record images while charging the flash.

• When shooting a still image, set the mode dial to a position other than .

• Set the mode dial to when shooting movies.

• The image size is set to [640(Fine)] when recording movies. Do one of the following:

– Set the image size to other than [640(Fine)].

– Insert a “Memory Stick PRO Duo”.

Cannot insert dates on images.

• This camera does not have a feature for superimposing dates on images. By using “Picture

Motion Browser”, you can print or save images with the date.

Vertical streaks appear when you are shooting a very bright subject.

• The smear phenomenon is occurring and white, black, red, or purple streaks appear on the image. This phenomenon is not a malfunction.

Viewing images


Your camera cannot play back images.

• Press

(Playback) button (page 17).

• The folder/file name has been changed on your computer.

• When an image file has been processed by a computer or when the image file was recorded using a model other than that of your camera, playback on your camera is not guaranteed.

• The camera is in USB mode. Delete the USB connection.


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