Solutions to Common Problems. Electrolux EI24ID50QS

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Solutions to Common Problems. Electrolux EI24ID50QS | Manualzz

18 Care & Cleaning


A dishwasher left in an unheated place should be protected from freezing. Have a qualified person do the following.

Solutions to common problems

Before calling for service, review this list. If may save you both time and expense. This list includes common experiences that are not the result of defective workmanship or material in your dishwasher.

To Disconnect Service:

1. Turn off electrical power to the dishwasher at the supply source by removing fuses or tripping circuit breaker.

2. Shut off water supply.

3. Place a pan under the inlet valve. Disconnect water line from the inlet valve and drain into pan.

4. Disconnect drain line from pump and drain water into pan .

To Restore Service:

1. Reconnect the water, drain, and electrical power supply.

2. Turn on water and electrical power supply

3. Fill detergent cup and run the dishwasher through a POWER PLUS/HEAVY WASH cycle.

4. Check connections to make sure they do not leak.

Food Soils Left on Dishes

• Choose another cycle for longer washing time.

• Choose the Hi-Temp Wash option.

• Check rack loading section for proper loadingavoid nesting items.

• Home water pressure may be too low-should be 20 to 120 pounds per square inch (psi).

• Check incoming water temperature. It should be about 120 o F (49 o C). (See Factors Affecting


• Check water hardness. For extremely hard water, it may be necessary to install a water softener. (See Detergent Chart).

• Use Fresh Detergent.

• Make sure items are not blocking the spray arms, preventing them from rotating.


Freezing temperatures may cause water lines to rupture. Be sure all supply lines to and circulating lines within your dishwasher are protected.

Failure to do so could result in property damage.


See Installation Instructions for more details.

Dishes not Dry

• Select heat dry option.

• Make sure the rinse aid dispenser is filled.

• Increase the discharge setting of rinse aid.

(See Rinse Aid).

• Check the incoming water temperature. Be sure it is at least 120 o F (49 o C).

• Check for proper loading-avoid nesting items.

• Plastic items may need to be towel dried.

• Cups with a concave bottom will collect water.

Load them at the far left of the upper rack so they will be held in a tilted position.

Solutions to Common Problems 19

Glassware/Flatware Spotted or Cloudy

• Check water hardness. For extremely hard water, it may be necessary to install a water softener. (See Detergent Chart).

• Water temperature may be low. Avoid extremely low or high temperatures. (See

Factors Affecting Performance.

• Avoid overloading and improper loading. (See

Preparing and Loading Dishes).

• Use fresh detergent. Old detergent is ineffective.

• Make sure rinse aid dispenser is filled.

• Check to see that proper amount of detergent is being used for cycle selected. Also, check phosphate level. (See Detergent Dispenser.)

• Home water pressure may be too low - it should be 20 to 120 pounds per square inch


Dishware Chipped

• Load with care and do not overload. (See

Preparing and Loading Dishes).

• Place delicate items in top rack.

• Place glasses securely against pins and not over pins.

• Load items so they are secure and don’t jar loose when moving racks in and out. Move racks in and out slowly.

• Make sure tall glasses and stemware will clear top of tub when rack is pushed in.

• Iron deposits in water can cause a yellow or brown film. A special filter installed in the

• Aluminum utensils can leave gray/black marks when they rub against other items. Load

• Certain high acid foods can cause discoloration of stainless steel and plastics if allowed to sit

• Mixing stainless steel and silver utensils in silverware basket can cause pitting of the

Cycle Takes a Long Time

• water supply line will correct this problem. (See

Removing Spots and Film).


for a long period. Use the Rinse Only cycle or rinse by hand if not operating dishwasher at once.

stainless steel blades. Avoid mixing stainless steel and silver.

Is cycle in a water heating delay?

Has the delay start option been selected?

Has the sanitize option been selected?

Normal Sounds You Will Hear

• Normal sounds include water fill, water circulation and motor sounds.

Dishwasher Leaks

• Use only fresh detergent designed for automatic dishwashers. Measure detergent carefully. Try a different brand.

Water in Bottom of Tub

• Water left in the tub bottom after the cycle is complete is not normal. If water remains in the bottom of the tub, the dishwasher may not be draining properly. (See Dishwasher Does not

Drain Properly).


• Using too much detergent especially in soft or softened water causes damage that looks like a film but cannot be removed.

• Adjust the amount of detergent based on the water hardness. (Check Detergent Chart).

• Lower the water temperature.

Dishware Stained or Discolored

• Tea and coffee can stain cups. Remove the stains by hand washing in a solution of 1/2 cup

(120 ml) bleach and one quart (1L) of warm water. Rinse thoroughly.

20 Solutions to Common Problems

Detergent Left in Dispenser Cup

• Detergent may be old. Discard and use fresh detergent.

• Be sure the dish load doesn’t block spray from entering the detergent cup.

• Check to see if cycle has been completed.

• Make sure items do not prevent the detergent dispenser from opening.

Vapor at Vent

• Water vapor escapes from the vent during the drying part of cycle. This is normal.

• Spilled rinse aid can cause foam and lead to overflowing. Wipe up any spills with a damp cloth.

• Check to see that dishwasher is level. (See

Installation Instructions).

Dishwasher Won’t Run

• Check to see if circuit breaker is tripped or if a fuse is blown.

• Make sure water supply is turned on.

• Check to see if cycle is set correctly. (See

Operating Instructions).

• Is dishwasher set for Delay Start Option?

• Make sure door is closed and latched.

• Dishwasher Won’t Fill

• Is water supply turned on?

Dishwasher Does Not Drain Properly

• If unit is hooked up to a food waste disposer, make sure the disposer is empty.

• Check to see if the knockout plug has been removed from inside the food waste disposer inlet.

• Check to see if drain hose is kinked.

• Make sure cycle is complete, not in a pause.

Dishwasher has an Odor

• Soiled dishes left in dishwasher too long can create an odor. Use Rinse Only cycle.

• There will be a “new” smell when first installed.

This is normal.

• Check to see if unit is draining properly. (See

Dishwasher Does Not Drain Properly).

Stains on Tub Interior

• Washing large amounts of dishware with tomato based soil can cause a pink/orange appearance. This will not affect performance and will gradually fade over time. Pre-rinsing or using the Rinse Only cycle will reduce the chance of staining. Using no heat dry option will lessen staining.

Removing Spots and Film

Hard water can cause lime deposit buildup on the interior of the dishwasher. Dishes and glasses may also get spots and film for a number of reasons. (See Glassware/Flatware Spotted or

Cloudy section). To remove buildup, and film, clean using the following instructions:

1. Load clean dishes and glasses in normal manner. Do not load any metal utensils or silverware.

2. Do not add detergent.

3. Select the NORMAL WASH cycle. Press

START pad. Close and latch the door.

4. Allow dishwasher to run until it starts the second water fill (approximately 10 minutes).

5. Unlatch an and open door and pour 2 cups of white vinegar into the bottom of dishwasher.

6. Close and latch door and allow cycle to finish.


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