Appendix. Acer Liquid E1, V360 Single Sim, Liquid E1 V360, V360

Appendix

FAQ and troubleshooting

This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions.

Aspect

Audio

Multimedia files

System information and performance

Power

RAM / ROM

Internal storage

Question

Why is there no sound coming from the device?

Answer

If the headset is plugged into the device, the speaker is automatically shut off.

Disconnect the headset.

Check that the device volume setting is not muted.

Check that the volume control is not at its lowest setting.

Why can’t I view my video files?

Why can’t I play my music files?

You may be trying to view a video that is

not supported. Refer to "Multimedia" on

page 58.

You may be trying to play a file that is not

supported. Refer to "Multimedia" on

page 58.

How do I check the

OS version of my device?

I can’t turn on the device.

Tap Settings > About phone to check the OS version (Build number) and other hardware and software information.

The battery power may be depleted.

Recharge the device. Refer to "Charging

the battery" on page 7 for more

information.

How do I check the

RAM and ROM memory status?

To check the ROM status, tap Settings >

Storage.

To check RAM status, tap Settings >

Apps > RUNNING.

My device’s available internal storage is full or almost full.

Uninstall applications to increase

available storage. See "Uninstalling an application" on page 49.

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Aspect

Unlock pattern

Heat

Question

I forgot my unlock pattern.

Answer

After a certain number of wrong entries, you will be presented with an option to reset your pattern. Tap Forgot pattern? and enter your google account username and password.

Note: You must have an active Google account on the smartphone.

Alternatively, you restore your smartphone to factory settings. See

"Restoring to factory settings" on

page 49.

The phone heats up when charging or making long duration calls.

It is normal for the phone to heat up when charging. When charging is complete, it will return to its normal temperature.

It is also normal for the phone to heat up during long periods of use, such as watching a video or a long phone conversation.

Other sources of help

For information on:

Up-to-date information regarding your smartphone

Service enquiries

Refer to: www.acer.com

mobile.acer.com

www.acer.com/support

Warnings and precautions

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged.

• Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Never spill liquid of any kind onto or into the product.

• To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.

• Never use this product when engaging in sporting activities, exercising, or in any vibrating environment which may cause a short circuit or damage, and even a risk of explosion from the battery pack.

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CAUTION when listening to music

To protect your hearing, follow these instructions.

• Increase the volume gradually until you can hear clearly and comfortably.

• Do not increase the volume level after your ears have adjusted.

• Do not listen to music at high volumes for extended periods.

• Do not increase the volume to block out noisy surroundings.

• Decrease the volume if you can’t hear people speaking near you.

Battery information

This product uses a Lithium battery. Do not use it in a humid, wet and/or corrosive environment. Do not put, store or leave your product in or near a heat source, in a high temperature location, in strong direct sunlight, in a microwave oven or in a pressurized container, and do not expose it to temperatures over 60 °C (140 °F). Failure to follow these guidelines may cause the battery to leak acid, become hot, explode or ignite and cause injury and/or damage. Do not pierce, open or disassemble the battery. If the battery leaks and you come into contact with the leaked fluids, rinse thoroughly with water and seek medical attention immediately. For safety reasons, and to prolong the lifetime of the battery, charging will not occur at low (below 0° C/32° F) or high (over 45° C/113° F) temperatures.

The full performance of a new battery is achieved only after two or three complete charge and discharge cycles. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, buy a new battery. Use only Acer approved batteries, and recharge your battery only with Acer approved chargers designated for this device.

Unplug the charger from the electrical plug and the device when not in use. Do not leave a fully charged battery connected to the ac charger, since overcharging may shorten its lifetime. If left unused, a fully charged battery will lose its charge over time. If the battery is completely discharged, it may take a few minutes before the charging indicator appears on the display or before any calls can be made.

Use the battery only for its intended purpose. Never use any charger or battery that is damaged.

Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object such as a coin, clip, or pen causes direct connection of the positive (+) and negative (-) terminals of the battery. (These look like metal strips on the battery.) This might happen, for example, when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15° C and 25° C (59° F and 77° F). A device with a hot or cold battery may not work temporarily, even when the battery is fully charged. Battery performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire as they may explode. Batteries may also explode if damaged. Dispose of batteries according to local regulations. Please recycle when possible.

Do not dispose as household waste.

Replacing the battery pack

Your smartphone uses lithium batteries. Replace the battery with the same type as that which came bundled with your product. Use of another battery may present a risk of fire or explosion.

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Warning! Batteries may explode if not handled properly. Do not disassemble or dispose of them in fire. Keep them away from children.

Follow local regulations when disposing of used batteries.

Additional safety information

Your device and its enhancements may contain small parts. Keep them out of the reach of small children.

Operating environment

Warning! For safety reasons, turn off all wireless or radio transmitting devices when using your smartphone device under the following conditions. These devices may include, but are not limited to: wireless

LAN (WLAN), Bluetooth and/or 3G.

Remember to follow any special regulations in force in any area, and always switch off your device when its use is prohibited or when it may cause interference or danger. Use the device only in its normal operating positions. To successfully transmit data files or messages, this device requires a good quality connection to the network. In some cases, transmission of data files or messages may be delayed until such a connection is available. Ensure that the above separation distance instructions are followed until the transmission is completed. Parts of the device are magnetic. Metallic materials may be attracted to the device, and persons with hearing aids should not hold the device to the ear with the hearing aid. Do not place credit cards or other magnetic storage media near the device, because information stored on them may be erased.

Medical devices

Operation of any radio transmitting equipment, including wireless phones, may interfere with the functionality of inadequately protected medical devices. Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external

RF energy or if you have any questions. Switch off your device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF transmissions.

Pacemakers. Pacemaker manufacturers recommend that a minimum separation of 15.3 cm

(6") be maintained between wireless devices and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research. Persons with pacemakers should do the following:

• Always keep the device more than 15.3 cm (6") from the pacemaker.

• Not carry the device near your pacemaker when the device is switched on. If you suspect interference, switch off your device, and move it.

Hearing aids. Some digital wireless devices may interfere with some hearing aids. If interference occurs, consult your service provider.

Vehicles

RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles such as electronic fuel injection systems, electronic anti-skid (anti-lock) braking

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systems, electronic speed control systems, and air bag systems. For more information, check with the manufacturer, or its representative, of your vehicle or any equipment that has been added. Only qualified personnel should service the device, or install the device in a vehicle.

Faulty installation or service may be dangerous and may invalidate any warranty that may apply to the device. Check regularly that all wireless equipment in your vehicle is mounted and operating properly. Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as the device, its parts, or enhancements. For vehicles equipped with an air bag, remember that air bags inflate with great force. Do not place objects, including installed or portable wireless equipment in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed, and the air bag inflates, serious injury could result. Using your device while flying in aircraft is prohibited. Switch off your device before boarding an aircraft. The use of wireless teledevices in an aircraft may be dangerous to the operation of the aircraft, disrupt the wireless telephone network, and may be illegal.

Potentially explosive environments

Switch off your device when in any area with a potentially explosive atmosphere and obey all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Switch off the device at refueling points such as near gas pumps at service stations. Observe restrictions on the use of radio equipment in fuel depots, storage, and distribution areas; chemical plants; or where blasting operations are in progress. Areas with a potentially explosive atmospheres are often, but not always, clearly marked. They include below deck on boats, chemical transfer or storage facilities, vehicles using liquefied petroleum gas (such as propane or butane), and areas where the air contains chemicals or particles such as grain, dust or metal powders.

Follow any restrictions. Do not use the device where blasting is in progress.

Emergency calls

Important: Wireless phones, including this device, operate using radio signals, wireless networks, landline networks, and user-programmed functions. Because of this, connections in all conditions cannot be guaranteed. You should never rely solely on any wireless device for essential communications like medical emergencies.

If certain features are in use, you may first need to turn those features off before you can make an emergency call. Consult this guide or your service provider for more information.

When making an emergency call, give all the necessary information as accurately as possible.

Your wireless device may be the only means of communication at the scene of an accident. Do not end the call until given permission to do so.

Taking care of your smartphone

1. DO take care not to scratch the screen of your smartphone. Keep the screen clean. When working with your smartphone, use your finger or fingernail. Never use an actual pen or pencil or other sharp object on the screen surface.

2. DO NOT expose your smartphone to rain or moisture. Do not let water enter the circuitry through the front panel buttons or expansion slots. In general, treat your smartphone as you would a mobile phone or other small electronic device.

3. DO be careful not to drop your smartphone or subject it to any strong impact. Do not place your smartphone in your back pocket.

4. DO NOT expose your smartphone to extreme temperatures. For example, do not leave your smartphone on the dashboard of a car on a hot day or when temperatures are below freezing point. Also, keep it away from heaters and other sources of heat.

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5. DO NOT use or store your smartphone in any location that is dusty, damp or wet.

6. DO use a soft, damp cloth to clean your smartphone. If the surface of the screen becomes soiled, clean it with a soft cloth moistened with diluted window-cleaning solution.

7. DO NOT press down on the screen with force, otherwise you may crack the screen.

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Specifications

Performance

• 1 GHz dual-core ARM

®

Cortex

™

-A9 CPU

• System memory:

• 1 GB of RAM

• 4 GB of ROM

• Android operating system

Display

• 4.5" qHD TFT, capacitive touch panel

• 960 x 540 resolution

Multimedia

Formats supported:

Type

Audio playback

Ringtone

Formats

MP3, AMR, WMA

MP3, MIDI, iMelody, WAVE,

WMA

3GP, MPEG-4, H.263, H.264

Video recording

Video playback

3GP, MPEG-4, H.263, H.264,

WMV

USB connector

• Micro USB connector

• USB client

• DC power-in (5 V, 1 A)

Connectivity

• Bluetooth 3.0

• IEEE Wi-Fi 802.11 b/g/n WLAN

• GSM 850 / 900 / 1800 / 1900 MHz

• UMTS 900 / 2100 MHz

• HSUPA / HSDPA / GPRS / EDGE

• GPS / AGPS

Camera

• 5-megapixel

• Auto focus

• LED flash

• 0.3-megapixel front camera

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Expansion

• microSD memory card slot (up to 32 GB)

Battery

• Rechargeable high density 1760 mAh Lithium-ion battery (replaceable)

Note: Length of battery operation will depend on power consumption which is based on system resource use. For example, constantly using the backlight or using power-demanding applications will shorten battery life between charges.

Dimensions

Height

Width

Thickness

Weight

132 mm

68.5 mm

9.9 mm

Approx 140 g (with battery)

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Safety

Battery information

This product uses a Lithium battery. Do not use it in a humid, wet and/or corrosive environment. Do not put, store or leave your product in or near a heat source, in a high temperature location, in strong direct sunlight, in a microwave oven or in a pressurized container, and do not expose it to temperatures over 60 °C (140 °F).

Failure to follow these guidelines may cause the battery to leak acid, become hot, explode or ignite and cause injury and/or damage. Do not pierce, open or disassemble the battery. If the battery leaks and you come into contact with the leaked fluids, rinse thoroughly with water and seek medical attention immediately.

For safety reasons, and to prolong the lifetime of the battery, charging will not occur at low (below 0 °C/32 °F) or high (over 45 °C/113 °F) temperatures.

The full performance of a new battery is achieved only after two or three complete charge and discharge cycles. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, buy a new battery. Use only manufacturer approved batteries, and recharge your battery only with manufacturer approved chargers designated for this device.

Unplug the charger from the electrical plug and the device when not in use. Do not leave a fully charged battery connected to the AC charger, since overcharging may shorten its lifetime. If left unused, a fully charged battery will lose its charge over time. If the battery is completely discharged, it may take a few minutes before the charging indicator appears on the display or before any calls can be made.

Use the battery only for its intended purpose. Never use any charger or battery that is damaged.

Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object such as a coin, clip, or pen causes direct connection of the positive (+) and negative (-) terminals of the battery. These look like metal strips on the battery. This might happen, for example, when you carry a spare battery in your pocket or purse.

Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15 °C and 25 °C (59 °F and 77 °F). A device with a hot or cold battery may not work temporarily, even when the battery is fully charged. Battery performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire as they may explode. Batteries may also explode if damaged. Dispose of batteries according to local regulations. Please recycle when possible. Do not dispose as household waste.

Replacing the battery

Your smartphone uses a Lithium battery. Replace the battery with the same type as that which came bundled with your product. Use of another battery may present a risk of fire or explosion.

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Warning! Batteries may explode if not handled properly. Do not disassemble or dispose of them in fire. Keep them away from children.

Follow local regulations when disposing of used batteries.

Disposal and recycling information

Do not throw this electronic device into the trash when discarding.

To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from

Electrical and Electronics Equipment (WEEE) regulations, visit www.acer- group.com/public/Sustainability

EEE yönetmeliğne uygundur .

It is compliant with EEE regulations.

Regulatory information

Compliant with Russian regulatory certification

RoHS compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment and its amendments.

Prevention of hearing loss

A pleine puissance, l’écoute prolongée du baladeur peut endommager

l’oreille de l’utilisateur.

Note: For France, mobile headphones or earphones for this device have been tested to comply with the Sound Pressure requirement laid down in the applicable NF EN 50332-1:2000 and/or NF EN 50332-2:2003 standards as required by French Article L. 5232-1.

Caution: Permanent hearing loss may occur if earphones or headphones are used at high volume for prolonged periods of time.

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Wireless operation channels for different domains

N. America

Japan

2.412-2.462 GHz

2.412-2.484 GHz

Ch01 through Ch11

Ch01 through Ch14

Europe ETSI 2.412-2.472 GHz Ch01 through Ch13

List of National Codes

This equipment may be operated in the following countries:

Country

Austria

Belgium

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

HU

IE

IT

LV

FI

FR

DE

GR

LT

LU

CY

CZ

DK

EE

ISO 3166

2 letter code

AT

BE

Country

Malta

Netherlands

Poland

Portugal

Slovakia

Slovenia

Spain

Sweden

United Kingdom

Iceland

Liechtenstein

Norway

Switzerland

Bulgaria

Romania

Turkey

LI

NO

CH

BG

ES

SE

GB

IS

RO

TR

PL

PT

SK

SL

ISO 3166

2 letter code

MT

NT

Certificate Information (SAR)

This device meets the EU requirements (1999/519/EC) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.

The limits are part of extensive recommendations for the protection of the general public. These recommendations have been developed and checked by independent scientific organizations through regular and thorough evaluations of scientific studies. To guarantee the safety of all persons, regardless of age and health, the limits include a significant safety buffer.

Before radio devices can be put in circulation, their agreement with European laws or limits must be confirmed; only then may the CE symbol be applied.

The unit of measurement for the European Council's recommended limit for mobile telephones is the "Specific Absorption Rate" (SAR). This SAR limit is 2.0 W/kg, averaged over 10 g of body tissue. It meets the requirements of the International

Commission on Non-Ionizing Radiation Protection (ICNIRP) and was included in the

European Standard EN 50360 for mobile radio devices. The SAR regulation for mobile telephones is in line with European Standard EN 62209-1. The maximum

SAR value is calculated at the highest output level in all frequency bands of the mobile telephone.

For body worn operation, this phone (EU model) has been tested and meets the

ICNIRP exposure guidelines, and was included in the European Standard EN 62311 and EN 62209-2 for use with accessories that contain no metal and that position the handset a minimum of 1.5 cm from the body. Use of other accessories may not ensure compliance with ICNIRP exposure guidelines. If you do not use a body-worn

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accessory and are not holding the phone at the ear, position the handset a minimum of 1.5 cm from your body when the phone is switched on.

During use, the actual SAR level is usually much lower than the maximum value, because the mobile telephone works in different output levels. It only transmits with as much output as is required to reach the network. In general the following applies:

The closer you are to a base station, the lower the transmission output of your mobile telephone. The tested SAR of this device is as follows:

NCC CE

Head (W/kg) Head (W/kg) Body (W/kg)

0.471

0.471

0.689

NCC warning

警語

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更

頻率、加大功率或變更原設計之特性及功能。

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應

立即停用，並改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。

低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾，

減少電磁波影響，請妥善使用。

Note : SAR 標準值 2.0 W/kg; 送測產品實測值為 : 0.471 W/kg

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Certification logos

To view the certification logos on your device: tap Settings > About phone > Legal

information > Certification logo.

64

Lithium battery warning

ATTENZIONE! Rischio di esplosione della batteria se sostituita in modo errato.

Sostituire la batteria con un una di tipo uguale o equivalente consigliata dalla fabbrica. Non disperdere le batterie nell’ambiente.

VORSICHT! Explosionsgefahr bei unsachgemäßen Austausch der Batterie.

Ersatz nur durch denselben oder einem vom Hersteller empfohlenem ähnlichen

Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers.

ADVARSELI! Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering.

Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

VARNING! Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

VAROITUS! Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan sousittelemaan tyyppiin. Hävitä käytetty paristo valmistagan ohjeiden mukaisesti.

ATTENTION! Il y a danger d’explosion s’il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du mêre type ou d’ un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant.

ADVARSEL! Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

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Acer Incorporated

Date: December 20, 2012

Declaration of Conformity

We, Acer Incorporated, of 8F., No. 88, Sec. 1, Xintai 5th Rd., Xizhi Dist, New Taipei City, 22181, Taiwan

Declare under sole responsibility that the product:

Model: V360

Description: Smart Handheld

To which this declaration relates, is in conformity with the following standards and/or other normative documents:

• EN 301 511 V9.0.2

• EN 301 908-1 V5.2.1; EN 301 908-2 V5.2.1

• EN 300 328 V1.7.1

• EN 300 440-1 V1.6.1; EN 300 440-2 V1.4.1

• EN 301 489-1 V1.9.2; EN 301 489-3 V1.4.1; EN 301 489-7 V1.3.1

• EN 301 489-17 V2.1.1; EN 301 489-24 V1.5.1

• EN 55022:2010/AC:2011 Class B; EN 55024:2010

• EN 55013:2001/A1:2003/A2:2006; EN 55020:2007/A11:2011

• EN 302 291-1 V1.1.1; EN 302 291-2 V1.1.1

• EN 60950-1:2006+A11:2009+A1:2010+A12:2011

• EN 50332-1:2000; EN 50332-2:2003

• EN 50360:2001/A1:2012; EN 62311:2008; EN 62209-1:2006; EN 62209-2:2010;

EN 62479:2010; EN 50364:2010

• EN 50581:2012

• RoHS Directive 2011/65/EU on the Restriction of Use of certain Hazardous

Substances in Electrical and Electronic Equipment.

We hereby declare that the above named product is in conformance to all the essential requirements of the R&TTE Directive (99/5/EC) issued by the Commission of the European Community.

The conformity assessment procedure referred to in Article 10 and detailed in Annex [IV] of directive 1999/5/EC has been followed related to Articles:

• R&TTE Article 3.1 (a) Health and Safety

• R&TTE Article 3.1 (b) EMC

• R&TTE Article 3.2 Spectrum Usage with the involvement of the following Notified Body:

CETECOM, Untertuerkheimer Str. 6 - 10 66117 Saarbruecken

Identification mark: 0682 (Notified Body) CE

The technical documentation relevant to the above equipment will be held at:

Acer Incorporated

8F., No. 88, Sec. 1, Xintai 5th Rd., Xizhi Dist, New Taipei City, 22181, Taiwan

Authorized person:

Name: Harriot SL Lee

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For the addresses/telephone numbers of Acer service centers, please refer to the warranty card.

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