Phone Calls
With the Sprint National Network and your phone’s calling features, you can enjoy clear phone calls across the country.
Make Phone Calls
There are several convenient ways to place calls from your phone.
Call From the Keypad
The most “traditional” way to place a call is by using the phone’s dialer screen.
1. From Start, tap Phone > Dialer.
2. Tap the number keys on the keypad to enter the phone number, and then tap call to dial the number.
Call from History
All incoming, outgoing and missed calls are recorded in the History. You can place a call to numbers or contacts that display in this area.
1. From Start, tap Phone.
2. From the list of calls, tap beside a number to dial the number.
Tip: For additional options, tap the name or number.
Call from People
You can place calls directly from your Contacts list.
Note: You can access Contacts directly from the Phone app. Tap Phone, and then tap
.
1. From Start, tap People.
2. Tap a contact and then tap call to dial the number.
Call Emergency Numbers
You can place calls to 911 even if the phone’s screen is locked or your account is restricted.
1. From Start, tap Phone > Dialer.
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2. Tap
Enhanced 911 (E911) Information
.
This phone features GPS (Global Positioning System), which is used for E911 emergency location service, where available.
When you place a call to 911, the GPS feature of your phone provides information about your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.
Important! Always report your location to the 911 operator when placing an emergency call.
Some designated emergency call takers, known as Public Safety Answering
Points (PSAPs), may not be equipped to receive GPS location information from your phone.
Receive Phone Calls
When you receive a phone call, the phone notifies you by playing the ringtone, and by displaying an incoming call screen. If the call is from a contact, their name displays on the incoming call screen.
Note: When your phone is turned off, all calls automatically go to voicemail.
Answer an Incoming Call
You can answer an incoming call, to speak to the caller.
►
When the phone notifies you of an incoming call, tap answer to accept the call.
Ignore an Incoming Call
You can reject an incoming call, and send the caller directly to voicemail.
►
When the phone notifies you of an incoming call, tap ignore.
Mute the Ringing Sound
You can mute the ringtone without rejecting the call.
► Press the Volume Key or Power/Lock Key.
Phone Call Options
The Phone app provides many useful features and options to help you make the most of your calling experience.
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Caller ID
Caller ID identifies a caller while the phone is ringing, by displaying the number of the incoming call.
You can block your Caller ID (visible to other when you make a call), before making a call. The blocking only lasts for that call, then returns to regular Caller ID.
To permanently block your number, you must call Sprint Customer Service.
1. From Start, tap Phone > Dialer.
2. Tap .
Call Waiting
When you’re on a call, Call Waiting alerts you to incoming calls by sounding a tone. Your phone’s screen informs you that another call is coming in and displays the caller’s phone number (if it is available).
To respond to an incoming call while you’re on a call:
1.
Tap answer. (This puts the first caller on hold and answers the second call.)
2.
To switch back to the first caller, tap flash, or tap the status bar at the top of the screen.
3-way Calling
With 3-Way Calling (also known as Conference calling), you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls.
1. From Start, tap Phone > Dialer.
2. Tap the number keys to enter a phone number, and then tap call.
3. Once you have established the call, tap add call and dial the second number. (This puts the first caller on hold and dials the second number.)
4. When you’re connected to the second party, tap merge calls. If one of the people you called hangs up during your call, you and the remaining caller stay connected. If you initiated the call and are the first to hang up, all callers are disconnected.
5. To end the three-way call, tap end call.
Call Forwarding
Call Forwarding lets you forward all your incoming calls to another phone number – even when your phone is turned off. You can continue to make calls from your phone when you have Call
Forwarding is activated.
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Note: You are charged a higher rate for forwarded calls.
To activate Call Forwarding:
1. From Start, tap Phone > Dialer.
2. Tap .
3. Enter the area code and phone number to which you want your calls forwarded.
4. Tap call. (You will hear a tone to confirm the activation of Call Forwarding.)
To deactivate Call Forwarding:
1. From Start, tap Phone > Dialer.
2. Tap .
3. Tap call. (You will see a message and hear a tone to confirm the deactivation.)
In-call Options
While you’re on a call, you will see a number of onscreen options. Tap an option to select it.
●
End call: Ends the call.
●
Keypad: Displays the keypad, where you can enter numbers using DTMF (Dual Tone
Multi-Frequency). This can be useful if you need to enter an access code or other information while on an active call.
●
Speaker: Controls whether the call audio plays through the speaker or the earpiece.
Warning! Because of higher volume levels, do not place the phone near your ear when the
Speaker is active.
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●
Mute: Tap to turn the microphone On or Off. When the microphone is Off, the other party to the call cannot hear you.
●
Flash/Hold: Tap to switch between two active calls, or to place the current call on hold.
●
Add call: Tap to dial another phone number, to set up a multi-party call.
Voicemail
Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off. You should set up your Sprint Voicemail and personal greeting as soon as your phone is activated. Always use a password to protect against unauthorized access.
Set Up Voicemail
The following steps will guide you through setting up your standard voicemail from the Phone app.
For information about setting up voicemail using the Visual Voicemail app, see Visual Voicemail .
You should set up your Sprint Voicemail and personal greeting as soon as your phone is activated. Always use a password to protect against unauthorized access. Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. From Start, tap Phone.
2. Tap Voicemail, and then follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Note: Voicemail Password – Sprint strongly recommends that you create a password when setting up your voicemail to protect against unauthorized access. Without a password, anyone who has access to your phone can access your voicemail messages.
Retrieve Your Voicemail Messages
You can access your voicemail by using the following process.
1. From Start, tap Phone.
2. Tap Voicemail, and then follow the system prompts to enter your voicemail password and manage voicemail.
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Voicemail Notification
There are several ways your phone alerts you to a new message.
● By displaying an incoming call screen.
● Playing the notification ringtone (and vibrating, if you have vibration turned on).
Note: Your phone accepts voicemail even when it is turned off. However, your phone only notifies you of new messages when it is turned on and you are in a Sprint service area.
When you are outside the Nationwide Sprint Network, you may not receive notification of new voicemail messages. Sprint recommends that you periodically check your voicemail by dialing 1 + area code + your wireless phone number. Roaming rates apply when you access voicemail while outside the Nationwide Sprint Network.
Visual Voicemail
Visual Voicemail offers a new way to manage your voicemail. Use Visual Voicemail to:
●
Choose messages to view. You don’t have to listen to them in the order they arrived.
●
Archive important messages to Email.
●
Share messages via Email and text message.
●
With the optional Voicemail-to-Text service, you can have your voicemail transcribed from voice to text.
●
With a Premium account, you can read your voicemails, have them auto-forwarded to
Email, or share them with Facebook
®
or Twitter.
1. From Start, swipe left to Apps, and then tap Visual Voicemail.
2. Follow the prompts to set up an account and learn about using Visual Voicemail.
History
The Phone app displays all recent incoming, outgoing, and missed calls.
View History
The following procedures will guide you through viewing your call logs list.
► From
Start, tap Phone.
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Clear History
Follow these steps to clear the call History.
1. From Start, tap Phone.
2. Tap more > Delete all, and then follow the prompts to delete call history.
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