Troubleshooting. Xerox 7760, Phaser 7760DX, Phaser 7760DXF

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Troubleshooting. Xerox 7760, Phaser 7760DX, Phaser 7760DXF | Manualzz

Troubleshooting

This chapter includes:

Preventing Jams on page 6-2

Getting Help on page 6-23

See also:

Troubleshooting video tutorials at www.xerox.com/office/7760support

Print Quality on page 4-1

Phaser® 7760 Color Laser Printer

6-1

Clearing Paper Jams

Clearing Paper Jams

This section includes:

Preventing Jams on page 6-2

Jams in the Printer on page 6-2

Jams in the Finisher on page 6-17

Preventing Jams

To reduce the frequency of paper jams, follow the guidelines and instructions in

Printing

Basics

which includes information about supported paper and other media, guidelines for paper and media usage, and instructions for properly loading paper and media in the trays. Do not overload the paper trays.

Jams in the Printer

This section includes:

Jam at the Fuser on page 6-3

Jam at the Duplex Unit on page 6-5

Jam at Tray 1 (MPT) on page 6-7

Jam at Tray 2 on page 6-9

Jam at Tray 3, 4, or 5 on page 6-11

Jam at Left Door (A, B, or C) on page 6-14

Phaser® 7760 Color Laser Printer

6-2

Clearing Paper Jams

Jam at the Fuser

Follow these steps to clear the jam.

1.

Push up on the latch on the left side of the printer to open Left Door A.

Warning: Use caution, components behind the left door may be hot.

2.

Lift the release latch located on the right side of the fuser.

7760-010

7760-040

Phaser® 7760 Color Laser Printer

6-3

Clearing Paper Jams

3.

Remove the jammed paper. Confirm that all paper fragments are removed.

7760-041

4.

Push down the release latch.

7760-042

5.

Close Left Door A.

7760-015

Phaser® 7760 Color Laser Printer

6-4

Jam at the Duplex Unit

Follow these steps to clear the jam.

1.

Open Tray 1 (MPT).

2.

Open Left Door D.

7760-027

Clearing Paper Jams

3.

Remove the jammed paper.

7760-028

7760-029

Phaser® 7760 Color Laser Printer

6-5

4.

Close Left Door D.

7760-030

Clearing Paper Jams

Phaser® 7760 Color Laser Printer

6-6

Clearing Paper Jams

Jam at Tray 1 (MPT)

Follow these steps to clear the jam.

1.

Remove paper from Tray 1 (MPT). Confirm that all paper fragments are removed.

7760-046

2.

Remove the jammed paper from Tray 1 (MPT). Confirm that all paper fragments are removed.

7760-047

3.

If you did not find paper in Step 2, push up the latch on the left side of the printer to open

Left Door A.

7760-010

Warning: Use caution, components behind the left door may be hot.

Phaser® 7760 Color Laser Printer

6-7

Clearing Paper Jams

4.

Remove the jammed paper. Confirm that all paper fragments are removed.

7760-048

5.

Close Left Door A.

6.

Replace the paper in the tray.

Note: Do not load paper above the fill line.

MAX

7760-015

7760-068

Phaser® 7760 Color Laser Printer

6-8

Clearing Paper Jams

Jam at Tray 2

Follow these steps to clear the jam.

1.

Open Left Door B.

7760-050

2.

Remove the jammed paper. Confirm that all paper fragments are removed.

7760-051

3.

Close Left Door B.

7760-052

Phaser® 7760 Color Laser Printer

6-9

Clearing Paper Jams

4.

Pull Tray 2 out of the printer.

5.

Remove any crumpled paper from the tray.

7760-053

7760-054

6.

Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against the paper.

7760-055

7.

Push Tray 2 completely back into the printer.

Phaser® 7760 Color Laser Printer

6-10

Clearing Paper Jams

Jam at Tray 3, 4, or 5

Follow these steps to clear the jam.

1.

Open Left Door C.

7760-043

2.

Remove the jammed paper. Confirm that all paper fragments are removed.

7760-044

3.

Close Left Door C.

7760-045

Phaser® 7760 Color Laser Printer

6-11

4.

Pull out the tray specified on the control panel.

Clearing Paper Jams

5.

Remove crumpled paper from the tray.

7760-133

7760-134

Note: If you have a high-capacity feeder, lift the cover on the left side of the tray and remove the jammed paper.

7760-135

Phaser® 7760 Color Laser Printer

6-12

Clearing Paper Jams

6.

Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against the paper.

7.

Push the tray completely into the printer.

7760-136

7760-137

Phaser® 7760 Color Laser Printer

6-13

Jam at Left Door (A, B, or C)

Follow these steps to clear the jam.

1.

Open the left door (A, B, or C) specified on the control panel.

Door A

Clearing Paper Jams

Door B

7760-010

Door C

7760-043

7760-050

Phaser® 7760 Color Laser Printer

6-14

Clearing Paper Jams

2.

Remove the jammed paper. Confirm that all paper fragments are removed.

Door A

Door B

7760-041

Door C

7760-044

7760-051

Phaser® 7760 Color Laser Printer

6-15

3.

Close the left door.

Door A

Clearing Paper Jams

Door B

7760-015

Door C

7760-045

7760-052

Phaser® 7760 Color Laser Printer

6-16

Jams in the Finisher

This section includes:

Jam Under the Top Output Tray on page 6-17

Jam at the Finisher - Area 2 on page 6-18

Jam at the Finisher - Area 3 on page 6-19

Jam at the Finisher - Area 4 on page 6-20

Jam at Finisher Cover on page 6-21

Finisher Stacker Output Tray Jammed on page 6-22

Jam Under the Top Output Tray

Follow these steps to clear the jam.

1.

Open the top output tray.

Clearing Paper Jams

7760-034

2.

Remove any jammed paper. Confirm that all paper fragments are removed.

7760-035

3.

Close the top output tray.

7760-036

Phaser® 7760 Color Laser Printer

6-17

Clearing Paper Jams

Jam at the Finisher - Area 2

Follow these steps to clear the jam.

1.

Open the finisher door.

7760-075

2.

Open the handle (2a or 2b) specified on the control panel.

3.

If necessary, rotate knob 2c counterclockwise.

4.

Pull the jammed paper out of the finisher. Confirm that all paper fragments are removed.

2a

2b

5.

Close handle 2a and/or 2b by moving them to the left.

6.

Close the finisher door.

7760-163

2c

Phaser® 7760 Color Laser Printer

6-18

Jam at the Finisher - Area 3

Follow these steps to clear the jam.

1.

Open the finisher door.

2.

Open handle 3 by pulling it down.

7760-075

Clearing Paper Jams

3

7760-170

3.

Pull the jammed paper out of the finisher. Confirm that all paper fragments are removed.

4.

Close handle 3.

5.

Close the finisher door.

7760-003

Phaser® 7760 Color Laser Printer

6-19

Jam at the Finisher - Area 4

Follow these steps to clear the jam.

1.

Open the finisher door.

2.

Pull out the booklet drawer (labeled 4).

7760-075

Clearing Paper Jams

7760-157

3.

Remove the jammed paper. Confirm that all paper fragments are removed.

4.

Close the finisher door.

7760-003

Phaser® 7760 Color Laser Printer

6-20

Jam at Finisher Cover

Follow these steps to clear the jam.

1.

Lift the finisher cover (Door 5).

5

7760-031

2.

Remove the jammed paper.

3.

Close the finisher cover (Door 5).

7760-032

Clearing Paper Jams

7760-033

Phaser® 7760 Color Laser Printer

6-21

Finisher Stacker Output Tray Jammed

Follow these steps to clear the jam.

1.

Pull the jammed paper out of the stacker output tray.

Clearing Paper Jams

7760-032

2.

Open the finisher door.

7760-075

3.

Close the finisher door.

7760-003

Phaser® 7760 Color Laser Printer

6-22

Getting Help

Getting Help

This section includes:

Control Panel Messages on page 6-23

PrintingScout Alerts on page 6-23

PhaserSMART Technical Support on page 6-24

Web Links on page 6-24

Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.

See also:

Xerox Support Centre on page 1-14

Control Panel Messages

The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.

In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.

Press the Help button on the control panel to view additional information about the message or menu displayed. The Help button is labeled with a ? symbol.

7760-170

PrintingScout Alerts

PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job,

PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. Click the alert to view instructions explaining how to fix the problem.

Phaser® 7760 Color Laser Printer

6-23

Getting Help

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution,

PhaserSMART Technical Support assists you in opening a Service Request with Xerox

Customer Support.

To access PhaserSMART Technical Support:

1.

Open your browser and go to www.phaserSMART.com

.

2.

Enter your printer’s IP address in the browser window.

3.

Follow the instructions on the screen.

Web Links

Xerox provides several websites that offer additional help on your Phaser 7760 Printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links. Use the following websites to obtain more information.

Resource Link

PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions:

Technical support information for your printer, includes online Technical Support, Knowledge Base, driver downloads, documentation, video tutorials, and much more:

Supplies for your printer:

A resource for tools and information, such as interactive tutorials, printing templates, helpful tips, and customized features to meet your individual needs:

Local sales and support center:

Printer registration:

Material Safety Data Sheets identify materials, and provide information on safely handling and storing hazardous materials:

Information about recycling supplies: www.phasersmart.com

www.xerox.com/office/7760support www.xerox.com/office/7760supplies www.colorconnection.xerox.com

www.xerox.com/office/contacts www.xerox.com/office/register www.xerox.com/office/msds

(U.S. and Canada) www.xerox.com/environment _europe

(European Union) www.xerox.com/gwa

Phaser® 7760 Color Laser Printer

6-24

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