Making a technical support query
This section contains the following information about making a query;
•
Who to contact on page 16
•
Information needed when making a query on page 17
•
Making a support query via the Perle web page on page 17
Who to contact
If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.
If you are a registered Perle supplier, and bought your product from Perle, contact Perle Technical
Support using the deatisl given in
Contacting Perle technical support on page 20 .
TruePort Installation and Configuration guide - Appendix A Contacting Perle
16
Information needed when making a query
When you make a technical support enquiry please have the following information ready;
Hint
Print out this page and fill in the table provided with the basic information you need.
Item
Product name and version
Problem description
Write details here
Operating system version
Driver version
Details of any other cards installed in your system
Your name
Company Name
Country
Phone number
Fax number
Email address (if available)
Making a support query via the Perle web page
If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the ‘Support’ area.
TruePort Installation and Configuration guide - Appendix A Contacting Perle
17
See also
Contacting Perle technical support on page 20
for email links and other contact details for the
Perle technical support centres.
Click here to access our website at the following URL: http://www.perle.com
TruePort Installation and Configuration guide - Appendix A Contacting Perle
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