Configuring System Settings
You can change settings that identify the system to users in the user interface, set the system date and time, check for updates to license keys, and reset the system to its factory default settings by accessing Administrator Preferences : System.
Identifying the System
To change the system name, dialing numbers, and geographic location specified for the system, access Administrator Preferences : System : Identification.
Manually Setting System Date and Time
You can set the system date and time manually as follows:
1. From the System Menu, access Administrator Preferences : System : Date and
Time.
2. Set the time zone.
3. Set the month, day, and year for the date.
4. Set the hour, minute, and second for the time.
5. Select the Set Date and Time button and press OK to save your changes.
Updating License Keys
System software upgrades from version 4.0.0 to a later release require a current license key to be installed on the system. An upgrade fails if a current license key does not exist. A current license key for upgrades is available when a maintenance agreement for the device is in effect. The Upgrade License field in the System Information page shows the expiration date of an upgrade license key installed on the system, if a key exists.
Note: You can install a patch to a software release with an expired license key if the key was current when the software was released. The third digit of the three-digit version number of a release identifies a patch, for example 4.5.1 is patch 1 to release v4.5.0.
During a software upgrade, if no license key is installed on a system or the installed key has expired, the system attempts to contact the LifeSize license key server to check the license key status. You can check for updates to license keys in either the user interface or the web administration interface if your LifeSize system has HTTP access through port 80 to the
LifeSize license key server. If your system does not have this access, refer to "Installing a
License Key Manually" on page 29.
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Checking for License Key Updates in the User Interface
1. From the main screen, press the button on the remote control to access the System
Menu.
2. Navigate to Administrator Preferences : System : License Keys.
3. Select Update Keys.
4. Press OK on the remote control.
If the update is successful, Success appears in the Update Key Status box and the current license key and its expiration date appear in the Upgrade License box. If the update fails,
refer to "Troubleshooting a Failed Update" on page 29.
Checking for License Key Updates in the Web Administration Interface
1. Open a web browser and enter the IP address of the LifeSize system in the web address field.
Note: The IP address of the system appears at the top of the main screen in the user interface.
A login screen appears.
Note: This is a secure Internet connection, and you may receive an unknown certificate warning.
2. In the login screen, do the following: a. Choose the language in which to display the interface.
b. Enter the administrator password.
c. Click Submit.
3. Navigate to Preferences : System : License Keys.
4. Click the Update Keys button.
If the update is successful, Success appears in the Update Key Status box and the current license key and its expiration date appear in the Upgrade License box. If the
update fails, refer to "Troubleshooting a Failed Update" on page 29.
5. When you are finished, click the Log out button at the bottom of the screen, and then close your web browser.
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Troubleshooting a Failed Update
If an update to a license key fails in the user or web administration interfaces, one of the following messages appears in the Update Key Status box:
Status Message Description
No Contract
Service Unavailable
Invalid Key
A current maintenance agreement for the device does not exist. Contact your authorized LifeSize Partner to renew your maintenance agreement. The renewal process may require 24 to 48 hours to complete.
The system failed to connect to the LifeSize license key server. The server may be down or your system may not have HTTP access to the server.
Contact LifeSize Technical Services if this condition persists and you have
HTTP access to the server, or install a key manually using the instructions in
"Installing a License Key Manually" on page 29.
A license key exists, but is invalid. Contact LifeSize Technical Services.
Installing a License Key Manually
If you cannot obtain a license key using the license key update feature in the user or web administration interface, you can install a key manually from the web administration interface by doing the following:
1. Click the Download Software button on the Support page of www.lifesize.com
2. Enter the serial number of your LifeSize video communications system and click
Submit.
3. Copy the license key from the software download page to your operating system clipboard.
4. Open a separate web browser window and access the web administration interface of your LifeSize video communications system.
5. Navigate to Preferences : System : License Keys.
6. In the Enter New Key box, paste the license key that you copied in step 3.
7. Click the Add Key button.
Note: The Add Key button is available only after you copy a key in the Enter New
Key box.
The key and its expiration date appear in the Upgrade License box.
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Restoring Default Settings
Administrator preferences contain the configuration of the entire system. You may need to reset the system to its default state to correct unknown problems you may be experiencing or to return to a known configuration. You can reset the system from the user interface or manually with the Reset button on the back of the codec.
Resetting a System from the User Interface
To reset the system from the user interface, follow these steps:
1. From the System Menu, access Administrator Preferences : System : System
Reset.
2. Enter the administrator password.
The system automatically reboots and the administrator password is reset to the default value (1 2 3 4). The user password also resets to a blank password, enabling users to access User Preferences without a password. The Initial Configuration screen appears.
You must complete the initial configuration screens to complete the reset.
Note: If you reset the system using a remote access method, you must complete the reset from the user interface by navigating the initial configuration screens and pressing
OK on the remote control when prompted to save the configuration.
Resetting a System Using the Reset Button
If this reset fails or if you do not have access to the user interface, you can manually reset the system using the Reset button on the back of the codec. You can also reset the system to default settings using the alternate software image installed on the system. Typically, the alternate software image is the version the system used before the last software upgrade.
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Using the Reset Button on LifeSize Room or LifeSize Team MP
If you are using LifeSize Room or LifeSize Team MP, you must first remove power from the codec, press and hold the reset button, and then apply power. The blue LED on the front of the codec flashes and then changes color or behavior approximately every five seconds until the LED turns solid blue. The following table indicates the sequence of color and behavior changes that the LED exhibits and the corresponding effect on the system when you release the reset button.
When the LED is This Color: Release the Reset Button to Get This Result: solid red flashing blue and red (equal duration for each color) flashing blue and red (shorter duration for the blue flash) solid blue
The system reboots without changes to the configuration.
The system reboots at the initial configuration and resets values to default settings.
The system reboots at the initial configuration using the alternate software image installed on the system and resets values to default settings.
The system stops and does not reboot. To exit this state, press the reset button until the blue LED on the front of the codec flashes. The system reboots without changes to the configuration.
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