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Section 5: Maintenance and
Troubleshooting
INDEX
The Publisher is designed to operate for extended periods of time with very little attention. In fact, no regular maintenance is recommended other than cleaning the outside case.
NOTE: Do NOT attempt to oil or grease the Publisher's Robotic Arm shaft or other components. You will likely cause more harm than good!
Any moving parts are designed to operate for the life of the machine with no additional lubrication required.
A. CLEANING THE PUBLISHER
Use a clean, lint-free rag with a small amount of ammonia window cleaner to clean the Publisher's outside case and trays.
This type of cleaner is very effective on inks that may accumulate on the printer tray. Stronger cleaning solutions are
NOT recommended because they may damage the paint and plastic materials from which the parts are manufactured.
Always disconnect your Publisher’s power cords before cleaning. Resume operation only after the surfaces are completely dry.
B. PERFORMING A ROBOTIC SELF-TEST
To ensure that everything is working properly, a Self-Test feature is built in to your Publisher. In this mode, the Robotic
Disc Transporter will go through the motions of picking and placing a disc to ensure proper working order. This test may be performed without connecting the Publisher to the computer. Perform the test by doing the following steps:
• Load some discs into the Input Bin
• The cover must be closed for this operation to complete.
However, in order to access the buttons you must open the cover. To get around this problem simulate closing the cover by activating the cover lock sensor. You may do this by putting an object such as a folded piece of paper in the slot where the lock would normally be located.
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• With the Publisher turned on, press the
Cartridge Button
• While holding the Cartridge Button, press the
Power Button until the robotics start to move.
• Release both buttons
• To stop the test, wait until the disc has moved to the
Output Bin and press the Power Button.
C. CLEANING THE INK CARTRIDGES
It may be necessary to clean the ink cartridge nozzles if you notice reduced print quality, or if you suspect an cartridge nozzle has become slightly dried out or clogged. If you are having print quality problems, follow the steps below:
1. Remove the print cartridges.
2. Moisten a lint-free cloth with water.
3. Hold the cloth against the nozzles for three seconds.
This will “wick” some additional ink onto the damp cloth.
4. Wipe in the direction shown.
5. Repeat the process.
D. TRANSPORTING THE PUBLISHER
To prevent damage to the Publishers robotic arm during shipment, it is important to properly secure it. To prepare for transport, remove the ink cartridges and disc holders, close the front cover and then do the following:
1. The cover must be closed for this operation to complete.
However, in order to access the buttons you must open the cover. To get around this problem simulate closing the cover by activating the cover lock sensor. You may do this by putting an object such as a folded piece of paper in the slot where the lock would normally be located.
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2. With the front cover closed, switch off power to the unit.
3. Press and hold the Cartridge Button.
4. While continuing to hold the Cartridge Button, switch on power to the unit.
Continue to hold the Cartridge Button for five seconds. After several more seconds, the robotics will undock and the arm will lower. Power will shut off automatically once the robotics are in transport position. If you have the cardboard spacer that was shipped with the unit, replace the spacer inside the unit and close the cover. If you don't have the cardboard spacer, secure the arm and cartridges to the sides of the unit with tape and close the cover.
E.
TECHNICAL SUPPORT
Source
If you have difficulties in operating the Publisher use the procedures in this manual and the additional resource listed below:
Location
Primera Knowledge Base www.primera.com/knowledgebase.html
PTPublisher Software Help files Open the software. Click on the
SureThing Software Help files
Email Support
Phone Support
Open the software. Click on the Help
Menu - Contents www.primera.com/contact_tech_support.cfm
763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)
54 Maintenance and Troubleshooting
