Proper Battery Usage*
Merchant when you first plug in your unit allow the battery to charge for at least 12 hours before you unplug it, after that time we recommend allowing the unit to discharge ¾’s of the way, that is to say let the battery go ¾’s the way down before you charge it again. While we realize this is not always feasible we ask that you do it more often then not. This will give your battery a longer shelf life and keep you from experiencing battery issues. In order to let your unit discharge you must turn off battery-saver mode.
Screen Says
Credit …..Sale Account
Do This
Menu
Menu screen
1. Reports
Merchant Options
1. Paper Type
Force down to #3 merchant options
Force down to #5 Battery
Saver
Battery Saver
1.off
2. Auto Off only
Enter on #1 to turn off (to turn back on go to auto off only press enter twice)
Menu back up to credit….. sale account
* Batteries usually last about one year before you need to replace them.
Installing / Removing Paper Roll
Removing an Empty Paper Roll:
1. Remove the paper compartment cover by grasping it on both sides and lifting it towards you and upwards.
2. Remove the paper roll core and spindle. Discard the core but save the spindle to be used w/ a new paper roll.
3. Remove any paper left in the printing mechanism by simultaneously pressing the <FUNC> and
<CLEAR FEED> buttons in short increments.
CAUTION: Do NOT pull the paper backward through the printer mechanism. This may damage the printer and void your product warranty.
Inserting a New Paper Roll:
1. Unroll the new paper roll so that the imprinted side of the paper is facing you. Note that some paper manufacturers do NOT imprint on the roll.
2. Using a scissors, cut the leading edge of the paper roll so that it is perpendicular to the paper feeder and NOT jagged.
3. Insert the leading edge of the paper underneath the printer mechanism’s rubber platen roller. The printer mechanism should automatically catch and feed the paper. Press the <FUNC> and <CLEAR
FEED> buttons simultaneously in short increments until the paper exits a few more centimeters.
4. Lift up the paper roll and tighten up any excessive paper slack. Make sure that the paper unrolls from the bottom.
5. Slide the spindle into the paper roll and lower the paper roll into the spindle slots on each side of the paper compartment.
6. Replace the paper cover by first inserting the tabs on each side of the cover into their designated slots on each side of the paper cover. Be sure that the paper extends outside of the cover before closing.
7. Press down on the back of the cover until it snaps in place. You may now use your new paper roll.
NURIT 30XX / 8320 E ASY U SER G UIDE
A PPLICATION 4.80 AND HIGHER . R ETAIL AND R ESTAURANT
4.
5.
6.
S TEP
1.
2.
3.
T ERMINAL P ROMPT
Idle Prompt
Expiration date (manual)
Amount
Server ID (optional)
Tip (3 tips optional)
Second Receipt bottom to top.
CREDIT CARD PURCHASE
A CTION
Swipe card or manually enter credit card number. ENTER
Enter card expiration date (MMYY). ENTER
Enter the amount of the sale. ENTER
Enter Server ID. ENTER
Enter tip then ENTER or ENTER to bypass tips. (Tips can be added later for restaurant.)
Press any key to print second receipt.
DEBIT CARD PURCHASE
S TEP
1.
2.
3.
4.
5.
T ERMINAL P ROMPT
Press any key to print the second receipt. Paper type must be set to custom for second receipt.
A CTION
Idle Prompt Press PAYMT until terminal displays debit prompt.
Debit Prompt
Amount
Tip (3 tips optional)
Cash Back
6.
7.
Server ID (optional)
PIN
8. Second Receipt
Swipe card.
Enter the amount of the sale. ENTER
Enter tip then ENTER or ENTER to bypass tips. (Tips cannot be added later.)
Enter cash back amount then ENTER or ENTER to bypass.
Enter Server ID. ENTER
Have the customer enter their PIN code. ENTER
CHECK PURCHASE
S TEP
1.
T ERMINAL P ROMPT
Idle Prompt
2. Check / Amount
3. Swipe / Enter Check
Enter the amount of the sale. ENTER
A CTION
Press PAYMT until terminal displays check prompt.
Swipe the check through the check reader or manually enter MICR information on the
Note: Depending upon the check host, the ABA, Account and Check numbers are entered together or separately. Follow the terminal prompts or contact your check host.
4.
5.
6.
7.
Driver License
Driver License State
Tip (3 tips optional)
Second Receipt
Enter the customer driver’s license number. ENTER *
Enter the license issuing state. ENTER (Use the ALPHA key to change numbers to letters.) *
Enter tip then ENTER or ENTER to bypass tips. (Tips cannot be added later.)
Press any key to print the second receipt. Paper type must be set to custom for second receipt.
* Verification prompts vary the host. Enter requested information when prompted.
S TEP
1.
2.
3.
T ERMINAL P ROMPT
CASH PURCHASE (to track your cash sales)
A CTION
Idle Prompt Press PAYMT until terminal displays cash prompt.
Cash Prompt / Amount
Tip (3 tips optional)
4. Server ID (optional)
5. Second Receipt
Enter the amount of the sale. ENTER
Enter tip then ENTER or ENTER to bypass tips.
Enter Server ID. ENTER
Press any key to print the second receipt. Paper type must be set to custom for second receipt
3.
4.
5.
6.
S TEP
1.
2.
VOID
S TEP
1.
2.
T ERMINAL P ROMPT
Idle Prompt
Void
A CTION
Press VOID until terminal displays VOID/SALE, VOID/FRCD or VOID/RTRN prompt.
Swipe card or manually enter credit card number. ENTER
S TEP
1.
2.
3.
4.
5.
3.
4.
Expiration date (manual)
Amount
Enter card expiration date (MMYY). ENTER
Enter amount. ENTER
5. Second Receipt Press any key to print the second receipt.
NOTE: Transactions that have batched cannot be voided, they must be returned. Debit transactions cannot be voided.
RETURN – CREDIT CARD
T ERMINAL P ROMPT
Idle Prompt
Return
Expiration date (manual)
Amount
Authorization Number
Press RETURN to display the RETURN prompt.
Swipe card or manually enter credit card number. ENTER
Enter card expiration date (MMYY). ENTER
Enter amount. ENTER
A CTION
Enter the authorization number from the original receipt. ENTER
6. Second Receipt Press any key to print the second receipt.
S TEP
1.
2.
4.
5.
RETURN – DEBIT CARD
S TEP
1.
2.
3.
T ERMINAL P ROMPT
Idle Prompt
Debit Prompt
A CTION
Pressf PAYM fT or the debit prompt.
Press RETURN for the RETURN prompt.
4.
5.
6.
7.
Return
Amount
Authorization Number
PIN
Second Receipt
Swipe card.
Enter amount. ENTER
Enter the authorization number from the original receipt. ENTER
Have the customer enter their PIN code. ENTER
Press any key to print the second receipt.
T he surcharge amount will be added to the Return if surcharge is set for Transaction not just Cash Back.
VERIFY
T ERMINAL P ROMPT
Idle Prompt
Verify
Expiration date (manual)
Amount Enter amount. ENTER
A CTION
Press VERIFY to display verify prompt.
Swipe card or manually enter credit card number. ENTER
Enter card expiration date (MMYY). ENTER
T ERMINAL P ROMPT
Idle Prompt
Forced
Expiration date (manual)
Amount
Authorization Number
Second receipt
FORCED
A CTION
Press FORCED until terminal displays forced prompt.
Swipe card or manually enter credit card number. ENTER
Enter card expiration date (MMYY). ENTER
Enter amount. ENTER
Enter the Auth No received via voice authorization or from the Verify receipt. ENTER
Press any key to print the second receipt.
S TEP
1.
4.
5.
2.
3.
6.
7.
S TEP
1.
2.
3.
S TEP
1.
2.
3.
S TEP
1.
2.
3.
4.
S TEP
1.
2.
3.
4.
5.
6.
7.
T ERMINAL P ROMPT
Idle Prompt
Receipt Menu
Not Available
T ERMINAL P ROMPT
Idle Prompt
Receipt Menu
Not Available
PRINT LAST MERCHANT RECEIPT
A CTION
Press the ALPHA key.
Presst 3 to print the last merchant receipt.
The last receipt is not available to print. A cancelled or declined transaction can void this function.
PRINT LAST CUSTOMER RECEIPT
A CTION
Press the ALPHA key.
Press 1 to print the last customer receipt.
The last receipt is not available to print. A cancelled or declined transaction can void this function.
T ERMINAL P ROMPT
Idle Prompt
Receipt Menu
Choose EDC
Transaction?
T ERMINAL P ROMPT
Idle Prompt
Tab Menu
Add Tips Menu
1 st Untipped trans info.
Tip Entry
PRINT ANY RECEIPT
A CTION
Press the ALPHA key.
Press 2 to print any receipt.
Press the number that corresponds with the EDC type of original receipt.
Enter the transaction number. ENTER
ADD TIPS
CTION
Press the FUNCTION and REVIEW keys at the same time.
Press 1 to add tips.
Press u 3 to scroll through untipped transactions. *
To add a tip, press 0 To ENTER.; To bypass and display next transaction, press FORCED.
Enter tip amount. ENTER
A
Next trans info.
Enter tips or bypass as necessary. If last trans was tipped, terminal returns to Add Tips Menu.
If last transaction should not be tipped, press MENU to return to Add Tips Menu.
Add Tips Menu MENU to exit.
* Tips can also be added via 4. By Server#, 5. By Transaction#, 6. By Card Type and 7. By Card#. If one of these options is choosen, all transactions, tipped and untipped, are displayed.
T ERMINAL P ROMPT
Idle Prompt
Tab Menu
Add Tips Menu
1 st Transaction info.
Tip Entry
Next trans info.
Add Tips Menu
EDIT TIPS
A CTION
Press the FUNCTION and REVIEW keys at the same time.
Press 1 to add tips.
Press the number that corresponds with the desired access method.
To add a tip to this transaction or to edit an existing tip, press b ENTER. To bypass and display next transaction, press FORCED.
Enter tip amount. ENTER
Enter/edit tips or bypass as necessary. If last trans was tipped, terminal returns to Add Tips Menu. If last transaction should not be tipped, press MENU to return to Add Tips Menu.
MENU to exit.
S TEP
1.
2.
3.
T ERMINAL P ROMPT
Idle Prompt
Function Menu
Open Tab or Untipped
4.
5.
EDC Choice
EDC Choice
D ESIRED F UNCTION
Power On
Power Off
Hot Keys
Print Default Report
Lighten Screen Contrast
Darken Screen Contrast
Feed Paper
CLOSE CURRENT BATCH
A CTION
Press the FUNCTION key.
Press 2 to start the batch process. You may be prompted that the terminal has open tabs or untipped transactions. Close all open tabs.
Scroll through untipped transactions adding tips where necessary. If all tips have been added, press to ignore.2
Depending upon the host and terminal setup, the terminal will start the batch process or offer a choice of EDC types to batch.
Presst 1 to batch all EDC types or choose the EDC type to be batched.
GENERAL FUNCTIONS
Press MENU key.
A CTION
Press and hold the MENU key for five seconds. NOTE: The terminal will not power off if it is
On power.
Press the FUNCTION key at the same time as the number assigned to the Hot Key function.
Press the FUNCTION key followed by thee 1 key.
Hold down the FUNCTION key while tapping the FORCED.
Hold down the FUNCTION key while tapping the RETURN.
Hold down the FUNCTION key while tapping the e FEED key.
TO TURN STORE AND FOWARD(AKA OFFLINE) ON AND OFF
TERMINAL SCREEN SAYS
Credit ….Sale Account --->
DO THIS
Press [Menu/ Esc] Key
Menu Screen:
1. Reports
2. Merchant Params
Press the [Force] Key til you see #3 Merchant Options, Then press
[Enter].
Enter Password: The password is the two digit day and two digit month of the current day. Ex. July 4th would be 0407 press [Enter].
Press the [Force] Key til #2 Mode Select is highlighted, and press
[Enter].
Store and Forward:
1. S and F On / off
2. Mode Select
Mode Select:
1. Stay Online
2. Stay Offline
Limit per Card?
Accept? Enter = Yes
Enter Max Amount
Enter Max Total
Offline Anyway?
Accept? Enter = Yes
Credit ….. Sale Account Offline
Choose option #2 to turn Offline mode on, or option #1 to turn
Offline mode off press [Enter].
Press [Menu/ Esc] Key.
Press [Menu/ Esc] Key.
Press [Menu/ Esc] Key.
Press [Enter], the terminal prints out Offline Mode on paper, then press [Menu/Esc] 3 times to get back to Credit Sale Account.
Terminal is ready to do Offline Transactions
24 Hour Technical Support (FDR) 800-228-0210
They'll ask for your Merchant ID# which is:
[[Merchant #:34]]
The FDR Technical Support desk can help you with regular sales, voids, returns and batches. They are not completely knowledged on the Store & Forward feature, so please contact one of the below cell phone numbers if you have ANY questions regarding that system.
Wireless Service Support (Cingular) 800-662-4839
They'll ask for your MAN# which is located on the bottom of your terminal
[[Man #]]
If your signal strength is strong and you are processing slowly, please contact Cingular and ask them to "PING" your terminal. This will clear the line to your terminal and speed up the processing time.
Raul's Cell # 917-577-6237
Michael's Cell # 917-327-6012
Josh’s Cell # 917-577-3149
Steven’s Cell # 917-557-5398
To check wireless coverage for an un-familiar area log on to: Cingular (Mobitex): www.SynapseManager.com/carriers.asp
*For GPRS: http://alliance.cingularinteractive.com/dev/cda/zip/
AND: www.attwireless.com/global/maps/coveragemap.jhtml?mapDisplay=datagsm/
*If you are unsure of which system you are on please feel free to call.1-877-964-1622
TO UPLOAD STORED TRANSACTIONS FOR PROCESSING
TERMINAL SCREEN SAYS
Credit ….Sale Account --->
Menu Screen:
1. Reports
2. Merchant Params
Merchant Options:
DO THIS
Press Menu/ Esc Key
Press the Force Key till you see #3 Merchant Options, Then press Enter.
Press the [Force] Key till you see #10 Store and Forward, then press
[Enter]. 1. Paper Type
2. No-Paper Mode
Enter Password: The password is the two-digit day and two-digit month of the current day.
I.E. July 4th would be 0407 press [Enter].
Store and Forward:
1. S and F On / off
2. Mode Select
Upload Transactions:
1)All at once? Enter = Yes
Press the [Force] Key till #5 Upload Trans. is highlighted, and press
[Enter].
Press [Enter] to send all stored transactions for processing.
If screen does not then read Credit Sale Account, just simply press [Menu/Esc] until you see that screen.
***SIMPLY UPLOADING THE STORED TRANSACTION IS NOT ENOUGH TO GET THE
FUNDS DEPOSITED TO YOUR ACCOUNT. YOU STILL HAVE TO SETTLE THE BATCH. IF
YOU HAVE A NURIT 3010 UNIT, PRESS [FUNCTION], THEN PRESS [6] (NEWER
APPLICATIONS WILL HAVE BATCH LISTED AS OPTION #2). THEN PRESS [ENTER],
[ENTER]. THE TERMINAL WILL DIAL OUT (OR IF HAVING A WIRELESS SIGNAL WILL
SEND OUT OVER THE SIGNAL) AND SETTLE THE BATCH. ***
Programming terminal to send information through the phone line only, and therefore bypassing the wireless network.
TERMINAL SCREEN SAYS
Credit ….Sale Account --->
DO THIS
Press Menu/ Esc Key
Force down to option #8 Communication Menu, press Enter. Menu Screen:
1. Reports
2. Merchant Params
Communications Menu: Force down to option #6 Via Line/Radio, press Enter
Via Line/Radio:
1. Both
2. Line Only
Force to option #2 Line only, press Enter. This will program the terminal to only look for a phone line connection.
The terminal will then go back to the previous screen. All you need to do is press Menu/ Esc til you get back to Credit Sale Account. To put it back to both mode follow directions, but press enter on option #1 Both, instead of option #2 Line Only.
TO ADD AN EXCHANGE PREFIX FOR DIALING OUT
TERMINAL SCREEN SAYS
Credit ….Sale Account --->
DO THIS
Press Menu/ Esc Key
Press the [Force] Key til you see #8 COMM MENU, then press [Enter]. Merchant Options:
1. Paper Type
2. No-Paper Mode
Comm Menu: Press the [Force] Key til you see #3 Exchange pref>, then press [Enter].
1. Min. retries
2. DIAL: TONE
Exchange Prefix:
1. No
2. Yes
Press the [Force] Key to #2 Yes, then press [Enter].
Enter in the number that you need as the prefix to the number, then press
[ENTER]. Then press [MENU/ESC] twice to exit. ENTER PREFIX:
Attention all Mobile
And
Store And Forward Merchants
Extremely important!!
For all merchants using a manual imprinter, or using any terminal which performs store and forward, please be sure to obtain the following information to avoid any complications when obtaining authorizations:
1) Complete Credit Card # (Visa, MasterCard and Discover are 16 digits, American Express is 15 digits)
2) Expiration Date (4 digits only – mm/yy)
3) Complete Billing Address including Zip Code
4) CVV2 (or CID) This is the 3 digit number on the back of the
Visa, MasterCard and Discover card, located on the back of the card, above or on the signature line. On Amex it is the 4 digit number above the card number
5) Also remember to get the card holders name and phone number
Display
1. Credit Sale Account
2. Menu Screen
3. Host Params
4. Enter Password
5. EDC Parameters
6. FDR ETC PLU Cr
7. Device ID
Common Error Responses, and Quick Fixes*
*Warning: You may damage programming in terminal if directions are not followed correctly!
Invalid Batch Sequence:
(All Nurit Terminals except for 8000 GPRS)
Do
Press Menu
Press #4 (Host Params)
Press #1 ( Host Params)
Two digit Day/Two digit Month (DD/MM)
Press #1 (FDR ETC PLU Cr)
Press #2 (Device ID)
Type in any 4 digit number other than the one being shown on screen
8. FDR ETC PLU Cr
9. Save Parameters?
10. EDC Parameters
11. Menu Screen
12. System Options
13. Enter Password
14. New Batch No:
Press Menu
Press Enter
Press Menu twice
Press #5 (System Options)
Press #4 (Set Batch #)
Two digit Day/Two digit Month (DD/MM)
Type in new batch number, just add one number to the one in there.
15. Are You Sure?
16. System Options
Press Enter
Press Menu twice.
17. Credit Sale Account Try running a card.
8000 GPRS Invalid Batch Sequence:
Display Do
Credit Sale Account Run Sale with any Credit Card for $99,999.02 (This will reset your terminal, and get rid of Invalid Batch Sequence)
Bad Credit Batch:
Simply Run any Credit Card for $0.01, then batch out your terminal.
Rad Fail/Rad Off :**
Wireless Terminals Only
Credit Sale Account
Menu Screen
Host Params
Press Menu
Press # 4 (Host Params)
Press # 3 (Print EDC Setup)
**If This Fails to regain signal strength, refer to Store and Forward Directions
If you are still having issues please call us at one of the following numbers:
877-964-1622
Cell Phones: (24 Hour)
Josh: 917-577-3149
Raul 917-577-6237
Michael DiGiovanni: 917-327-6012
Steven Ballan 917-577-5398
