Troubleshooting. Sony DSC-T300

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Troubleshooting. Sony DSC-T300 | Manualzz


If you experience trouble with the camera, try the following solutions.


Check the items below, and refer to “Cyber-shot Handbook” (PDF).

If a code such as “C/E:ss:ss” appears on the screen, refer to “Cyber-shot



Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.


Initialize the settings (page 24).


Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory and Music files may be checked.

Battery pack and power

Cannot insert the battery pack.

• Insert the battery pack correctly by pressing and holding the battery eject lever open

(page 11).

Cannot turn on the camera.

• After inserting the battery pack into the camera, it may take a few moments for the camera to power up.

Insert the battery pack correctly (page 11).

The battery pack is discharged. Insert charged battery pack (page 10).

• The battery pack is dead. Replace it with a new one.

• Use a recommended battery pack.

The power turns off suddenly.

• If you do not operate the camera for about three minutes while the power is on, the camera turns off automatically to prevent wearing down the battery pack. Turn on the camera again

(page 13).

• The battery pack is dead. Replace it with a new one.


The remaining charge indicator is incorrect.

• This phenomenon occurs when you use the camera in an extremely hot or cold location.

• A discrepancy arose between the remaining charge indicator and the actual remaining battery charge. Fully discharge the battery pack once, then charge it to correct the indication.

The battery pack is discharged. Insert the charged battery pack (page 10).

• The battery pack is dead. Replace it with a new one.

The battery cannot be charged while inside the camera.

• You cannot charge the battery pack using the AC Adaptor (not supplied). Use the battery charger (supplied) to charge the battery.

Shooting still images/movies

Cannot record images.

Check the free capacity of the internal memory or “Memory Stick Duo” (page 34). If it is full,

do one of the following:

Delete unnecessary images (page 20).

– Change the “Memory Stick Duo”.

• You cannot record images while charging the flash.

• When shooting a still image, set the shooting mode other than .

• Set the shooting mode to when shooting movies.

• The image size is set to [640(Fine)] when recording movies. Do one of the following:

– Set the image size to other than [640(Fine)].

– Insert a “Memory Stick PRO Duo.”

Vertical streaks appear when you are shooting a very bright subject.

• The smear phenomenon is occurring and white, black, red, purple or other streaks appear on the image. This phenomenon is not a malfunction.

Viewing images


Cannot play back images.

• Press

(Playback) button (page 20).

• The folder/file name has been changed on your computer.

• Sony does not guarantee playback of image files on the camera if the files have been processed using a computer or recorded with another camera.

• The camera is in USB mode. Delete the USB connection.

• Playback is impossible if the Smile Shutter is in standby mode. Exit standby mode by pressing the shutter button all the way down.

• You may not be able to play back some images stored on the “Memory Stick Duo” shot using

an earlier Sony model. Play such images in Folder View (page 24).

• This is caused by copying images on the PC to the “Memory Stick Duo” without using the

“Picture Motion Browser”. Play such images in Folder View (page 24).


Key Features

  • Compact camera 10.1 MP CCD Touchscreen Red
  • Image sensor size: 1/2.3"
  • Optical zoom: 5x Digital zoom: 10x
  • ± 2EV (1/3EV step)
  • Video recording 640 x 480 pixels
  • PictBridge
  • Lithium

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