Basic Troubleshooting. Asus RT-ACRH13, RT-ARCH13

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Basic Troubleshooting. Asus RT-ACRH13, RT-ARCH13 | Manualzz

6 Troubleshooting

This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: for more product information and contact details of ASUS Technical Support.

6.1 Basic Troubleshooting

If you are having problems with your router, try these basic steps in this section before looking for further solutions.

Upgrade Firmware to the latest version.

1. Launch the Web GUI. Go to Advanced Settings >

Administration > Firmware Upgrade tab. Click Check to verify if the latest firmware is available.


2. If the latest firmware is available, visit the ASUS global website at to download the latest firmware.

3. From the Firmware Upgrade page, click Browse to locate the firmware file.

4. Click Upload to upgrade the firmware.

Restart your network in the following sequence:

1. Turn off the modem.

2. Unplug the modem.

3. Turn off the router and computers.

4. Plug in the modem.

5. Turn on the modem and then wait for 2 minutes.

6. Turn on the router and then wait for 2 minutes.

7. Turn on computers.

Check if your Ethernet cables are plugged properly.

• When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on.

• When the Ethernet cable connecting your poweredon computer with the router is plugged in properly, the corresponding LAN LED will be on.

Check if the wireless setting on your computer matches that of your computer.

• When you connect your computer to the router wirelessly, ensure that the SSID (wireless network name), encryption method, and password are correct.

Check if your network settings are correct.

• Each client on the network should have a valid IP address. ASUS recommends that you use the wireless router’s DHCP server to assign IP addresses to computers on your network.



• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI,

Network Map > Clients page, and hover the mouse pointer over your device in Client Status.


Key Features

  • Super-Fast Wi-Fi - Dual-band 802.11ac Wi-Fi with concurrent speeds up to 867Mbps (5GHz) and 400Mbps (2.4GHz)
  • Improved Wi-Fi Range - Four external 5dBi antennas for improved Wi-Fi range and multi-device performance
  • MU-MIMO - Revolutionary technology for the best multi-device performance
  • Quad-Core Processor - Responsive network performance and smooth data handling
  • 128MB Memory for Multi-Tasking - Fast memory architecture enables stable multiple simultaneous download streams on multiple devices
  • USB 3.0 - up to 10X faster data transfer speeds than USB 2.0

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Frequently Answers and Questions

How do I set up my Asus RT-ARCH13 router?
You can set up your router using the web-based GUI or the ASUS Router app. Instructions for both methods can be found in the user manual.
How do I change the Wi-Fi password for my Asus RT-ARCH13 router?
You can change the Wi-Fi password from the web-based GUI. Go to the 'Wireless' tab and select 'General'. Under 'Security', you can enter a new password.
How do I enable parental controls on my Asus RT-ARCH13 router?
You can enable parental controls from the web-based GUI. Go to the 'Parental Control' tab and select 'Enable'. You can then create profiles for your children and set restrictions on their internet access.


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