Frequently Asked Questions (FAQs). Asus RT-ACRH13, RT-ARCH13

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Frequently Asked Questions (FAQs). Asus RT-ACRH13, RT-ARCH13 | Manualzz

6.2 Frequently Asked Questions (FAQs)

I cannot access the router GUI using a web browser

• If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section.

• Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”.

Ensure that the Caps Lock key is disabled when you enter the login information.

• Delete the cookies and files in your web browser. For Internet

Explorer 8, follow these steps:

1. Launch Internet Explorer 8, then click Tools > Internet

Options.

2. In the General tab, under

Browsing history, click

Delete…, select Temporary

Internet Files and Cookies then click Delete.

NOTES:

• The commands for deleting cookies and files vary with web browsers.

• Disable proxy server settings, cancel the dial-up connection, and set the TCP/IP settings to obtain IP addresses automatically.

For more details, refer to Chapter 1 of this user manual.

• Ensure that you use CAT5e or CAT6 ethernet cables.

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The client cannot establish a wireless connection with the router.

NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities.

• Out of Range:

• Move the router closer to the wireless client.

• Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router.

• DHCP server has been disabled:

1. Launch the web GUI. Go to General > Network Map>

Clients and search for the device that you want to connect to the router.

2. If you cannot find the device in the Network Map, go to

Advanced Settings > LAN > DHCP Server, Basic Config list, select Yes on the Enable the DHCP Server.

• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced

Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel.

• If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.

• If you still cannot connect to the router wirelessly, you can reset your router to factory default settings. In the router GUI, click

Administration > Restore/Save/Upload Setting and click

Restore.

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Internet is not accessible.

• Check if your router can connect to your ISP’s WAN IP address.

To do this, launch the web GUI and go to General> Network

Map, and check the Internet Status.

• If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section

Restart your network in following sequence under Basic

Troubleshooting.

• The device has been blocked via the Parental Control function.

Go to General > Parental Control and see if the device is in the list. If the device is listed under Client Name, remove the device using the Delete button or adjust the Time

Management Settings.

• If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address.

• Check the status indicators on the ADSL modem and the wireless router. If the WAN LED on the wireless router is not ON, check if all cables are plugged properly.

You forgot the SSID (network name) or network password

• Setup a new SSID and encryption key via a wired connection

(Ethernet cable). Launch the web GUI, go to Network Map, click the router icon, enter a new SSID and encryption key, and then click Apply.

• Reset your router to the default settings. Launch the web GUI, go to Administration > Restore/Save/Upload Setting, and click Restore. The default login account and password are both

“admin”.

How to restore the system to its default settings?

• Go to Administration > Restore/Save/Upload Setting, and click Restore.

The following are the factory default settings:

User Name: admin

Password: admin

IP address: router.asus.com

SSID (2.4GHz): Refer to the label at the bottom of the router

SSID (5GHz): Refer to the label at the bottom of the router

Firmware upgrade failed.

Launch the rescue mode and run the Firmware Restoration utility.

Refer to section 5.2 Firmware Restoration on how to use the

Firmware Restoration utility.

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Cannot access Web GUI

Before configuring your wireless router, do the steps described in this section for your host computer and network clients.

A. Disable the proxy server, if enabled.

NOTE: The screenshots provided are for Windows® 7 only. The steps and options may be different for Windows® 8 and Windows® 8.1.

Windows ® 7/8

1. Click Start > Internet Explorer to launch the browser.

2. Click Tools > Internet options

> Connections tab > LAN

settings.

3. From the Local Area

Network (LAN) Settings screen, untick Use a proxy

server for your LAN.

4. Click OK when done.

MAC OS

1. From your Safari browser, click Safari

> Preferences >

Advanced > Change

Settings...

2. From the Network screen, deselect FTP

Proxy and Web Proxy

(HTTP).

3. Cllick Apply Now when done.

NOTE: Refer to your browser's help feature for details on disabling the proxy server.

B. Set the TCP/IP settings to automatically obtain an IP address.

Windows ® 7/8

1. Click Start > Control Panel

> Network and Internet

> Network and Sharing

Center > Manage network connections.

2. Select Internet Protocol

Version 4 (TCP/IPv4) or

Internet Protocol Version

6 (TCP/IPv6), then click

Properties.

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3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address

automatically.

To obtain the IPv6 IP settings automatically, tick

Obtain an IPv6 address

automatically.

4. Click OK when done.

MAC OS

1. Click the Apple icon located on the top left of your screen.

2. Click System

Preferences > Network

> Configure...

3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list.

4. Click Apply Now when done.

NOTE: Refer to your operating system’s help and support feature for details on configuring your computer’s TCP/IP settings.

C. Disable the dial-up connection, if enabled.

Windows ® 7/8

1. Click Start > Internet Explorer to launch the browser.

2. Click Tools > Internet options >

Connections tab.

3. Tick Never dial a connection.

4. Click OK when done.

NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.

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Key Features

  • Super-Fast Wi-Fi - Dual-band 802.11ac Wi-Fi with concurrent speeds up to 867Mbps (5GHz) and 400Mbps (2.4GHz)
  • Improved Wi-Fi Range - Four external 5dBi antennas for improved Wi-Fi range and multi-device performance
  • MU-MIMO - Revolutionary technology for the best multi-device performance
  • Quad-Core Processor - Responsive network performance and smooth data handling
  • 128MB Memory for Multi-Tasking - Fast memory architecture enables stable multiple simultaneous download streams on multiple devices
  • USB 3.0 - up to 10X faster data transfer speeds than USB 2.0

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Frequently Answers and Questions

How do I set up my Asus RT-ARCH13 router?
You can set up your router using the web-based GUI or the ASUS Router app. Instructions for both methods can be found in the user manual.
How do I change the Wi-Fi password for my Asus RT-ARCH13 router?
You can change the Wi-Fi password from the web-based GUI. Go to the 'Wireless' tab and select 'General'. Under 'Security', you can enter a new password.
How do I enable parental controls on my Asus RT-ARCH13 router?
You can enable parental controls from the web-based GUI. Go to the 'Parental Control' tab and select 'Enable'. You can then create profiles for your children and set restrictions on their internet access.

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