3. cleaning and maintenance. Kanguru QS Slim DVD-RW

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3.    cleaning and maintenance. Kanguru QS Slim DVD-RW | Manualzz

Cleaning and Maintenance \ FAQ

3. cleaning and maintenance

• This drive is an electronic device. It needs careful handling and use.

• Keep the drive free from dust and other contaminants.

• Keep liquid and moisture away from the drive.

• Clean the exterior by wiping it with a soft dry cloth. Cleaning agents can damage the surface of your drive.

• Do not drop or bump the drive. You may damage the internal components.

• Do not try to open the drive to repair it yourself. There are no serviceable parts inside. You might be exposed to dangerous voltage. You will also break the seal and void the warranty.

4 faQ should i update my UsB driver?

Yes, it is a good idea to always keep your drivers up to date. It is a good idea to check Microsoft’s

Windows Update website at http://windowsupdate.microsoft.com

or for USB driver updates.

the device cannot be detected or is disabled (have yellow exclamation point next to the device name under the UsB section in the device manager). What can i do?

Please make sure you are logged in as the Administrator or a user with Administrator privileges in

Windows in order to install new hardware and driver. Unplug the drive and then plug it back into the system. If you still see the yellow exclamation mark try uninstalling then reinstalling your hardware.

To reinstall your hardware:

1. Open the Computer Management Console by right clicking on My Computer and selecting manage.

2. Select device manager. A list of your system devices appears.

3. Click on the device with the yellow exclamation point next to it to select it.

4. Click on the action menu at the top and choose Uninstall. The device will uninstall.

5. Click on action menu and choose scan for hardware changes to reload the driver.

i cannot get the UsB cable to retract all the way back into the drive. What can i do?

If your cable does not retract completely back inside of the drive, pull the cable back out, twist the cable 90 degrees clockwise and then try feeding the twisted cable into the enclosure.

after following all the troubleshooting tips, the device still does not work. What can i do?

Please check with your computer or motherboard manufacturer for any USB driver fix. Also, please go to Windows Update to check for any update to the Microsoft USB driver. You should also update your BIOS to the latest version. Please contact your motherboard’s manufacturer for help with that. If you still have problem you cannot resolve, please contact Kanguru Technical Support at 1-508-376-

4245, option 2.

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