Troubleshooting. Dell Multi-device Wireless Mouse MS5320W, Multi Device Wireless Mouse MS5320W

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Troubleshooting. Dell Multi-device Wireless Mouse MS5320W, Multi Device Wireless Mouse MS5320W | Manualzz

Troubleshooting

Problems

Unable to use the mouse

Possible causes

The white LED indicator at top of the mouse does not light up when the mouse is turned on

Possible solutions

1.

Check if the battery is inserted

correctly.

Battery “+” and “-“ ends should follow those indicated on the battery compartment label.

2.

Check the battery level.

• If the mouse uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

3.

Turn the mouse off, and then turn on again.

Check if the battery status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the batterystatus light will not turn on.

4.

Ensure that the USB dongle

is directly connected to your

computer.

Avoid using the port replicators,

USB hubs, and so on.

5. Change the USB port.

Insert the USB dongle into another USB port on your computer.

16 │ Troubleshooting

Problems

Unable to pair the mouse to the computer using

Bluetooth

Possible causes

The Bluetooth icon on the computer does not light up when connecting the mouse to the computer.

Possible solutions

1. Check the battery level.

• If the mouse uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2. Turn the mouse off, and then turn it on again.

Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery- status light will not turn on.

3. Restart your computer.

4. Check the operating system

is Windows 10/Windows 8/

Chrome/Android.

5. Ensure that the mouse is set to Bluetooth

Low Energy (BLE) mode in

your computer. For more

information, see the

documentation that came

with your computer.

6.

Turn off then on, and then

turn on the Bluetooth.

Low Energy (BLE) mode in

your computer. For more

information, see the

documentation that came

with your computer.

Troubleshooting │ 17

Problems

Mouse pointer does not move

Possible causes

The mouse pointer is not responding

Left/right buttons does not work

No response when the left or right mouse button is pressed

Possible solutions

1.

Check the battery level.

• If the mouse uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2.

Turn the mouse off, and then turn it on.

Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.

3.

Restart your computer.

Unable to pair the mouse with the computer

Wireless pairing error message is received while pairing the mouse with the computer

1.

Check the battery level.

• If the mouse uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

18 │ Troubleshooting

Problems

Unable to pair the mouse with the computer

Possible causes

Wireless pairing error message is received while pairing the mouse with the computer

Possible solutions

2.

Turn the mouse off, and then turn it on again.

Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.

3.

Restart your computer.

Wireless connection is lost

Previously paired mouse no longer works on the computer

1.

Ensure that the USB dongle is connected directly to your computer.

Avoid using the port replicators, USB hubs, and so on.

2.

Change the USB port.

Insert the USB dongle into another USB port on your computer.

Troubleshooting │ 19

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