Troubleshooting. Dell Premier Wireless Keyboard and Mouse KM717


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Troubleshooting. Dell Premier Wireless Keyboard and Mouse KM717 | Manualzz

Troubleshooting

Common Symptoms

The following table contains information about common issues you might encounter and the possible solutions.

Problems

Unable to use the mouse

Possible causes

The white LED indicator on top of the mouse does not light up when the mouse is powered on

Possible solutions

1 Check if the battery is inserted correctly.

• Battery “+” and “-“ ends should follow those indicated on the battery compartment label.

2 Check the battery level.

• If the mouse uses a rechargeable battery, make sure the battey is fully charged.

• If the battery is exhausted, replace it with a new one.

3 Turn the mouse off then on.

• Check if the battery status light is flashing amber 10 times, indicating the battery power is low.

If the battery is fully depleted, the battery status light will not turn on.

4 Make sure the USB dongle is directly connected to your computer.

• Avoid using the port replicators, USB hubs, etc.

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5 Change the USB port.

• Insert the USB dongle into another USB port on your computer.

Unable to pair the mouse to the computer using

Bluetooth

The Bluetooth icon on the computer doesn’t light up when connecting the mouse to the computer.

1 Check the battery level.

• If the mouse uses a rechargeable battery, make sure the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2 Turn the mouse off then on.

• Check if the battery status light is flashing amber 10 times, indicating the battery power is low. If the battery is fully depleted, the battery status light will not turn on.

3 Restart your computer.

4 Check the operating system is

Microsoft Windows

10/Microsoft Windows

8/Microsoft Windows

7/Chrome/Android.

5 Make sure the mouse is set to

Bluetooth Low Energy (BLE) mode in your computer. For instructions, refer to the documentation that came with your computer.

6 Turn off then on the

Bluetooth Low Energy (BLE) mode in your computer. For instructions, refer to the documentation that came with your computer.

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Mouse pointer does not move

Left/right buttons doesn’t work

Wireless connection is lost

The mouse pointer freezes

No response when the left or right mouse button is pressed

Previously paired mouse no longer works on the computer

Unable to pair the mouse with the computer

Wireless pairing error message is received while pairing the mouse with the computer

1 Check the battery level.

• If the mouse uses a rechargeable battery, make sure the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2 Turn the mouse off then on.

• Check if the battery status light is flashing amber 10 times, indicating the battery power is low. If the battery is fully depleted, the battery status light will not turn on.

3 Restart your computer.

1 Check the battery level.

• If the mouse uses a rechargeable battery, make sure the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2 Turn the mouse off then on.

• Check if the battery status light is flashing amber 10 times, indicating the battery power is low. If the battery is fully depleted, the battery status light will not turn on.

3 Restart your computer.

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4 Make sure the USB dongle is connected directly to your computer.

• Avoid using the port replicators, USB hubs, etc.

5 Change the USB port.

• Insert the USB dongle into another USB port on your computer.

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Frequently Asked Questions

Question 1:

My Bluetooth keyboard and mouse do not reconnect to my computer after being idle. How do I reconnect my keyboard and mouse?

Answer:

Windows 7 and Windows 8 have a known issue with selective power mangement of attached devices which could make your keyboard or mouse appear locked.

Reboot the system or turn your Bluetooth radio off and back on to reconnect your keyboard and mouse.

If the Bluetooth radio on your computer is set to “Allow the computer to turn off this device to save power”, this could also cause your keyboard and mouse to not reconnect after being idle. To solve this, disable the “Allow the computer to turn off this device to save power option in the Bluetooth radio properties of your computer.

For Windows 7:

1 .

Click the Start button and type Device Manager .

2 .

Click on Device Manager in the Results window.

3 .

In Device Manager, expand Bluetooth Radios .

4 .

Right click on the Bluetooth radio device and select Properties .

5 .

On the Advanced tab, the Manufacturer Id will be 15 if your radio is

Broadcom-based. On the Power Management tab, uncheck the option

Allow the computer to turn off this device to save power .

6 .

Click OK.

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For Windows 8:

1 . Select Search and type Device Manager .

2. Select Settings .

3.

In Device Manager, expand Bluetooth and select the Bluetooth radio.

4. Right click on the Bluetooth radio and select Properties .

5. On the Power Management tab, uncheck the option Allow the

.

6. Click OK.

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For Windows 10:

1. Type Device Manager in Search the web and Windows field

(next to the Start button) and press Enter.

2. In Device Manager, expand Bluetooth and select the Bluetooth radio.

3. Right click on the Bluetooth radio and select Properties .

4. On the Power Management tab, uncheck the option Allow the computer to turn off this device to save power .

5. Click OK.

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Question 2:

Why is my Bluetooth keyboard and mouse slow when reconnecting to my computer, when compared to my mouse using a USB 2.0 Nano dongle?

Answer :

A wireless mouse using a USB2.0 Nano dongle utilizes a dedicated 2.4G connection between the computer and mouse, making the reconnection almost instantaneous.

Using a Bluetooth connection, the Dell KM717 Bluetooth keybaord and mouse shares the same 2.4G bandwidth with the Wireless subsystem of the computer making reconnection slower in comparison to a wireless mouse using a 2.0

USB Nano dongle. During this reconnection process, mouse cursor movement could be seen as erratic until the reconnection link is fully established.

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