Chapter 6: If Something Goes Wrong. Toshiba W35Dt-AST2N01, W35Dt-A3300, W35Dt-A3299
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Chapter 6
If Something Goes
Wrong
Some problems you may encounter when using your device are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program.
This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter.
If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.
Problems that are easy to fix
Your program or application stops responding.
NOTE The Windows 8 operating system allows for the use of both applications (“Apps” used with the Windows ®
“Modern UI”) and programs (used in the traditional
Windows ® desktop environment). For the purpose of simplifying the information we will use the terms interchangeably in this chapter.
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If Something Goes Wrong
Problems when you turn on the device
107
If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs.
To close a program that has stopped responding:
1 Press Ctrl , Alt , and Del simultaneously (once), and then click or touch Task Manager .
The Task Manager window appears.
2 Select the program or application you want to close, and then click or touch End Task in the lower right corner.
Closing the failed program should allow you to continue working. If it does not, continue with the next step.
3 Close the remaining programs one by one by selecting the program name, then select End Task .
Closing all programs should allow you to continue working. If it does not, power off your device, and then restart it.
Your device is not responding
If you continue to have trouble after trying the steps above, and the device will not shut down, use the Reset button, located on the side of the device next to the Power button, to shut down the system.
To use the Reset button:
The button is actually a hole that can be used to access the button located inside the unit. Gently insert a slender object such as a straightened paper clip into the Reset button to force shut down when the device is non-responsive. Then press the power button to restart the device. Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it.
To locate your reset button, please refer to your Quick Start document.
Problems when you turn on the device
These problems may occur when you turn on the power.
The device will not start.
Make sure you attached the AC adaptor and power cord/cable properly.
Press and hold the power button for at least 10 seconds.
108 If Something Goes Wrong
Problems when you turn on the device
If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp.
Verify that the device is on by looking at the Power button. If the button is glowing, the device is on. If the button is not lit, try turning the device off and then on again.
If you are using an AC adaptor, verify that the device is receiving power from the external power source by checking the AC power light located on the left side of the device. If the indicator is glowing, the device is connected to a live external power source.
The device displays the WARNING RESUME
FAILURE/ Windows Error Recovery – Windows did not shut down successfully message.
To continue, select Start Windows normally . This can happen if the device was put into Sleep mode and the batteries have discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows ® from shutting down.
Data stored in the device’s memory has been lost. Data stored in the device’s internal storage drive may not be affected.
Always save your data even when you are using Sleep mode. If your batteries fully discharge, information that has not been saved will be lost. Your device can be configured to warn you when a battery is running low see
“What to do when the main batteries run low” on page 72
.
If you are running on battery power, it is recommended that you do not leave the device in Sleep mode for long periods of time.
To charge a battery, leave the device plugged into a live wall outlet for several hours. For more information see
“Charging the main batteries” on page 69 .
The AC power light is blinking.
If the AC power light is blinking, try the following steps:
1 Connect the AC adaptor to a different power outlet, preferably in a different room. If the device starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it.
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Problems when you turn on the device
109
2 Verify that the AC adaptor is the correct unit for your device model. The device may not be able to start from an AC adaptor that is rated for less current (amperage) than the device requires, even if the rated voltage is correct, and the plug fits correctly in the DC-IN socket.
The labels on the bottom of the device and the AC adaptor show the specifications for voltage (“V”) and current (“A”) for each device. The voltage level must match exactly. The amperage rating of the AC adaptor must be equal to or greater than that required by the device.
3 One of the batteries may need charging, may be depleted, or may be defective. With AC power connected, turn the device on, and then leave the device running for several hours, which will deliver a slow, steady “trickle-charge” to the battery. Once the battery has been trickle-charged, it may begin working correctly again.
If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com
.
The battery light is blinking when the device is on.
If the battery light is blinking when the device is on, this indicates a power mismatch. Do the following:
1 Check the OUTPUT specifications on the AC adaptor
(for example, DC 19V – 3.95A)
2 Check the INPUT specifications on the bottom of the device.
The output specifications of the AC adaptor must match the input specifications of the device.
3 If the specifications do not match, locate and use the AC adaptor that shipped with your device. If the specifications do match, contact Toshiba. See
“Contacting Toshiba” on page 129
.
110 If Something Goes Wrong
The Windows
®
operating system is not working
The Windows
®
operating system is not working
Once you are familiar with your device and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly.
For example:
❖
The operating system fails to start after the initial startup appears.
❖ The operating system takes a long time to start.
❖ The operating system responds differently from the normal routine.
❖
The screen does not look right.
Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device.
If you experience any of these problems, use the options in the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings.
There are several options to choose from depending on the severity of the problem and your level of expertise with computers.
If Windows ® fails to start properly twice, the Windows ® Boot menu will launch. To enter the Boot menu manually:
1 Press Ctrl , Alt , and Del simultaneously (once).
2 Press the Power button in the lower right corner of your screen.
3 Click or touch the Restart option from the menu.
4 Click or touch Troubleshoot from the menu.
You now have several options:
Refresh your device
❖ Your files and personalization settings won't change
❖ Your device settings will be changed back to their defaults
❖
Your Apps from the Windows ® Store are retained
If Something Goes Wrong
The Windows
®
operating system is not working
111
❖ Apps you installed from discs or Web sites are removed
❖
A list of removed apps is saved to your desktop
For more information, see
“Refresh your PC (with user’s data)” on page 42 .
Reset your device
❖ All of your personal files and apps are removed
❖ Your device settings are changed back to their defaults
For more information, see
.
Advanced options
Choosing this option presents you with another set of options:
System Restore
❖ System Restore allows you to use a Restore point to return the device to a state at which it was performing properly. Restore points are created:
❖ When new hardware or software is installed
❖ Manually by the user
System Image Recovery
Windows ® will “Recover” the Operating system using a specific image provided by the user.
Automatic Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them if possible.
Command Prompt
The command prompt is a very powerful tool for advanced users.
Startup Settings
In previous Operating Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows ® boot process:
❖
Enable low resolution video mode
Restarts Windows ® using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set.
112 If Something Goes Wrong
The Windows
®
operating system is not working
❖ Enable debugging mode
Starts Windows ® in an advanced troubleshooting mode
❖ Enable boot logging
Creates a file that lists all the drivers that are installed during startup
❖ Enable Safe Mode
Starts Windows ® with a minimal set of drivers and services. If the device starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem.
❖ Disable driver signature enforcement
Allows drivers containing improper signatures to be installed
❖ Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver
❖ Disable automatic restart on system failure
Prevents Windows ® from automatically restarting if an error causes it to fail. Choose this option only if
Windows ® is stuck in a loop where it fails, attempts to restart, and fails again repeatedly.
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, your access can be slow) and popularity of the sites you are trying to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character will make it impossible for your browser to locate the site.
If Something Goes Wrong
Fixing a problem with Device Manager
113
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later.
The Windows
®
operating system can help you
If the operating system has started properly but you still have a problem using your device, the online Help can assist you in troubleshooting the problem. Getting to the online Help will differ depending on which interface you are in:
❖
Start screen —Type Help and Support
NOTE As soon as you begin typing, the search feature automatically begins.
❖
Desktop —Press the F1 key
When the “Windows Help and Support” screen appears, do one or both of the following:
❖
In the open search field type the topic you need help with and follow the on-screen instructions
❖
Click or touch one of the options listed in the window and follow the instructions
You can connect to Support Online by going to Toshiba support at support.toshiba.com
.
Fixing a problem with Device Manager
Device Manager provides a way to check and change the configuration of a device.
Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. Device Manager is a configuration tool for advanced users who understand configuration parameters and the ramifications of changing them.
Checking device properties
Device Manager provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device.
114 If Something Goes Wrong
Power and the batteries
To check a device’s properties:
1 From the Start screen, type Device .
The search feature appears.
2 Click or touch Settings .
3 From the list of device(s), click or touch Device
Manger .
4 To view the device(s) installed, double-click or touch the device type.
The operating system displays the device Properties dialog box, which provides an array of tabs. They may include:
❖ The General tab, which provides basic information about the device.
❖ The Resources tab, which lists resources assigned to the device. This tab does not appear if the device is not using resources.
❖
The Driver tab, which displays the drivers being used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem.
The tabs that appear in the dialog box vary from one device to another.
For more information about Device Manager, refer to
Windows ® online Help.
Power and the batteries
NOTE The device’s batteries are not accessible by the user.
NOTE Your device has two non-accessible main batteries installed, one for the tablet and one for the keyboard. The tablet battery will charge first once your device is connected to the AC adaptor.
Your device receives its power through the AC adaptor and power cord/cable or from the system batteries (two main batteries and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the device nor recharge the batteries.
If Something Goes Wrong
Power and the batteries
115
Here are some typical problems and how to solve them:
The AC power light does not come on when you plug in the AC adaptor and power cord/cable.
Make sure the AC adaptor and power cord/cable are firmly plugged into both the wall outlet and the device.
If the AC power light still does not come on, check that the wall outlet is working properly by plugging in a lamp or other appliance.
The AC adaptor and power cord/cable work correctly, but the battery will not charge.
The tablet’s battery does not charge while the device is consuming full power. Try turning off the device.
The battery may be too hot or too cold to charge properly. If you think this is the probable cause, let the battery reach room temperature and try again.
If the battery has completely discharged, it will not begin charging immediately. Leave the AC adaptor and power cord/cable connected, wait 20 minutes and see if the battery is charging.
If the battery light is glowing after 20 minutes, let the device continue charging the battery for at least another 20 minutes before you turn on the device.
If the battery light does not glow after 20 minutes, the tablet’s battery may have reached the end of its useful life.
The battery appears not to power the device for as long as it usually does.
If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again.
Check the power options via your Power Plans (see “Power
). Have you added a device that takes its power from the battery? Is your software using the internal storage drive more? Is the display power set to turn off automatically? Was the battery fully charged to begin with?
All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced.
This is normal for all batteries. Visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.
116 If Something Goes Wrong
Keyboard problems
For more information on maintaining battery power, see
“Changing the main batteries” on page 77 .
Keyboard problems
You have connected an external keyboard and the operating system displays one or more keyboard error messages.
You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site.
The keyboard you connected may be defective or incompatible with the device. Try using a different make of keyboard.
Touch pad problems
You have used the recovery media to image your device and the touch pad on the keyboard dock is no longer working.
The touch pad driver is pre-installed on your device. If this driver is removed, the touch pad and touch pad buttons will not work. You will need to reinstall the touch pad driver located in the Application Installer.
For more information, see “TOSHIBA Application Installer” on page 105 .
Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Press any key to activate the screen.
If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press F4 .
If this does not correct the problem, press F4 again to return the display priority to its previous setting.
HINT: Pressing the F4 key several times will advance you through the display options.
If Something Goes Wrong
Display problems
117
If you are using an external monitor:
❖
Check that the monitor is turned on.
❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet.
❖ Check that the cable connecting the external monitor to the device is firmly attached.
❖ Try adjusting the contrast and brightness controls on the external monitor.
❖ Press F4 to make sure the display priority is not set for the built-in screen.
The screen does not look correct.
Choose a theme for your desktop background, under
Change the visuals and sounds on your device , in the
Themes panel. You can also change the setting for individual components separately by selecting an item from just below the Themes panel ( Desktop Background ,
Color , Sounds , and Screen Saver ).
For more information, see the Windows ® online Help.
A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware.
Reduce the size of the color palette to one that is supported by the device’s internal display.
To change the display properties:
1 Right-click or touch & hold in a blank area of the
Windows ® desktop.
2 Click or touch Personalize , and then Display .
3 Use the menu on the right hand side of the page to:
❖ Adjust resolution
❖ Adjust brightness
❖ Calibrate color
❖ Change display settings
❖ Project to a second screen
❖ Adjust ClearType text
4 Click or touch OK .
118 If Something Goes Wrong
Disk or storage drive problems
The display mode is set to Simultaneous and the external display device does not work.
Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode.
Small bright dots appear on your TFT display when you turn on your device.
Small bright dots may appear on your screen display when you turn on your device. Your display contains an extremely large number of thin-film transistors (TFT) and is manufactured using high-precision technology. Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology. Over a period of time, and depending on the usage of the device, the brightness of the screen will deteriorate. This is also an intrinsic characteristic of the screen technology. When the device is operated on battery power, the screen will dim and you may not be able to increase the brightness of the screen while on battery power.
Disk or storage drive problems
Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.
Error-checking
NOTE This feature is not available for optical disc drives.
Run Error-checking, which analyzes the directories and files on the storage drive and repairs any damage it finds.
To run Error-checking:
1 From the Start screen, type computer .
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Disk or storage drive problems
119
2 Click or touch Computer from the list that appears.
(Sample Image) Search results for “computer”
3 Right-click or touch the drive you wish to check.
(Sample Image) Selecting the drive
4 In the pop-up menu, click or touch Properties .
The drive’s Properties box appears.
5 Click or touch the Tools tab.
6 Click or touch the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive .
Error-checking tests and repairs the storage drive.
120 If Something Goes Wrong
Sound system problems
Your hard disk seems very slow.
If you have been using your device for a long time, your files may have become fragmented. Run Disk Defragmenter.
To do this:
1 Move your pointer to the upper-right corner of the screen or swipe in from the right edge. When the Windows ® charms appear click or touch the Search ( ) charm, then click or touch Settings and, in the Search field, type Defragment .
2 Click or touch Defragment and Optimize Drives .
3 From the Optimize Drives menu click or touch the drive you wish to defragment.
4 Click or touch the Optimize button.
The system will display the status as it optimizes and defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files.
You may also be able to recover lost data using utility software. Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs.
Sound system problems
No sound is coming from the device’s speakers.
Adjust the volume control.
Try pressing the F11 key to see if volume mute is disabled.
Check that the volume control on the device is turned up.
If you are using external headphones or speakers, check that they are securely connected to your device.
The device emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers.
It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud.
Adjust the volume control.
If Something Goes Wrong
Printer problems
121
Printer problems
This section lists some of the most common printer problems.
The printer will not print.
Check that the printer is connected to a working power outlet, turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will not start printing when there are just two or three sheets of paper left in the tray.
Make sure the printer cable is firmly attached to the device and the printer.
Run the printer’s self-test to check for any problem with the printer itself.
Make sure you installed the proper printer drivers as shown in the instructions that came with the printer.
You may have connected the printer while the device is on.
Disable Sleep mode, turn off the device, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the device back on.
Try printing another file. For example, you could create and attempt to print a short test file using Notepad. If a Notepad file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print. Contact the software manufacturer for more information.
122 If Something Goes Wrong
Wireless networking problems
Wireless networking problems
NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi ® ) networking.
The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows ® Help and Support or contact your computer technician.
❖ If your device is equipped with an internal Wi-Fi ® adapter, verify that Airplane mode is OFF (the wireless indicator light will be lit).
❖
Verify that your device can detect access points or routers. If it can detect a Wi-Fi ® access point or router then it may be a configuration issue.
❖
Verify that signal strength is good using the utility provided with the Wi-Fi ® adapter.
❖ If another device is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other device cannot browse to a public
Web site, the ISP’s (Internet Service Provider) service may be disrupted.
❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive.
❖
Check the Windows ® Control Panel's Device Manager to verify that the Wi-Fi ® adapter is recognized by the
Windows ® operating system, and that the driver is loaded. To access the Device Manager, from the Start screen begin typing Computer . If you are in the
Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge.
When the Windows ® charms appear click or touch the
Search ( ) charm, and then type Computer . Click or touch Control Panel , System and Security , and then
System . Carefully note any error messages - these will be very helpful if you should confer with a support technician at a later time.
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123
NOTE To enable or disable wireless communication, use the
F12 key.
For more information see “TOSHIBA Function
❖ Use IPCONFIG to verify that the device has a useful IP address - one other than the private address of
169.254.xxx.xxx assigned by Windows ® .
1 From the Start screen, type Cmd .
2 Click Command Prompt .
3 Enter IPCONFIG/ALL , and then press ENTER .
The IP address for each active network adapter will be displayed.
❖ Connect your device directly to your router or broadband modem, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your device's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi ® part of your network.
❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy
[WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases.
Develop good computing habits
Save your work frequently.
You can never predict when your device will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See
“Computing tips” on page 57 for instructions.
On a regular basis, back up the information stored on your internal storage drive.
Use Windows ® to back up files, or the entire device, to an optical disc, or external hard disk. Here are some ways you can do this:
❖ Use the Windows ® operating system to back up files or your entire device to an optical disc, or external hard disk.
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❖ Copy files to a rewritable external storage device.
❖
Connect your device to the office network and copy files to your network partition.
Some people use a combination of these methods, backing up all files weekly and copying critical files to external media on a daily basis.
If you have installed your own programs, you should back up these programs as well as your data files. If something goes wrong that requires you to reformat your internal storage drive and start again, reloading all your programs and data files from a backup source will save time.
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the device.
Your ability to solve problems will improve as you learn about how the device and its software work together.
Get familiar with all of the documentation provided with your device, as well as the information that may come with the programs and devices you purchase.
Your local computer store or book store sells a variety of self-help books you can use to supplement the information in the manuals.
Data and system configuration backup in the
Windows
®
operating system
The Windows ® operating system offers some easy-to-use features for backing up your Windows ® settings and your data - documents and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
Saving system configuration with restore points
The System Restore feature of the Windows ® operating system quickly creates restore points - ‘snapshots’ of your
Windows ® operating system configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to ‘turn back the clock,’ restoring the Windows ® operating system to the state it was in just prior to the installation. This is much easier and more
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Develop good computing habits
125 effective than uninstalling the hardware or software, which often leaves behind unwanted files and settings. It is also easy to undo a restore point selection, if you change your mind.
Follow these steps to create a restore point using the
System Restore utility:
1 From the Start screen, type Control . Click or touch
Control Panel from the list that appears.
2 Click or touch System and Security , and then
System .
3 In the left pane, click or touch System Protection .
The System Protection tab of the System Properties window appears.
4 Click or touch Configure .
5 Under Restore settings select Turn on System
Protection .
6 Click or touch OK .
7 Click or touch Create .
8 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.” Then click or touch
Create .
The Windows ® operating system creates the restore point, automatically stamps it with the current date and time, and displays a message that the restore point was successfully created.
9 Click or touch Close .
Then, at a later time, you can re-establish your Windows ® configuration using the saved restore point. To do this:
1 From the Start screen, type Control . Click or touch
Control Panel from the list that appears.
2 Click or touch System and Security , and then
System .
3 In the left pane, click or touch System Protection .
The System Protection tab of the System Properties window appears.
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4 Click or touch System Restore...
5 Click or touch Next .
6 Click or touch the Restore point you want to use then click or touch Next .
The time stamp and description of each Restore point is displayed.
NOTE At this point you can click or touch “Scan for affected programs” to determine what the impact of using the chosen Restore Point will be.
7 Verify that the Restore point you chose is the correct one. If it is not, click or touch Back to return to the previous step.
8 Close all programs and save all open files.
9 Click or touch Finish , and then Yes to begin the system restore.
Your Windows ® operating system configuration will now be restored to the state it was in when the chosen restore point was created, and then the device will be automatically restarted.
Backing up your data or your entire device with the Windows
®
operating system
The most valuable component of your device system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your device system may be a recent backup of your data.
Fortunately, the Windows ® operating system offers a convenient way to back up your device or just your important files to optical disc drives, or hard drives. An external hard drive is recommended in case the internal storage drive fails. No additional software is required.
External optical disc writers are also widely available.
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127
Follow these steps to back up your device or files to optical discs, or a storage drive:
NOTE You cannot back up the device while running on battery power. Connect the AC adaptor before continuing.
1 From the Start screen, type Control . Click or touch
Control Panel from the list that appears.
2 Click or touch Save backup copies of your files with
File History under the System and Security heading.
Follow the on-screen instructions to back up your files.
For additional Help, while in the Windows ® Desktop screen, press the F1 key to launch the Windows ® Help and Support screen. Search for “back up files”.
General tips for installing hardware and software
Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optical disc drive writers, scanners, etc.) and software
(applications like Microsoft ® Office and Adobe ® Photoshop ® , or utility software such as special toolbars for your web browser).
❖
Create a restore point (refer to “Saving system configuration with restore points” on page 124
). Before installing anything, use the System Restore utility to set a restore point (see the section titled restore points). If anything goes wrong, you will then be able to easily restore the Windows ® operating system to the state it was in prior to the installation, undoing any changes that the installation process introduced.
❖ Back up your critical data (see
“Backing up your data or your entire device with the Windows® operating system” on page 126
).
❖ Have your back up DVD(s) on hand in case you need any files from them.
128 If Something Goes Wrong
Develop good computing habits
❖ Do not guess - follow directions carefully! It is often necessary to run an installation utility first - before connecting a new hardware item to the device. If the device is connected first, it may be very difficult to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software.
❖
Restart the Windows ® the Windows ®
operating system. Always restart
operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind.
❖ Do one installation at a time. If you have several new items to add to your device system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence:
1 Back up critical data.
2 Create a restore point.
3 Install one item of hardware or software.
4 Restart the Windows ® operating system.
5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning.
6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed.
If Something Goes Wrong
If you need further assistance
129
If you need further assistance
If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance.
Since some problems may be related to the operating system or the program you are using, it is important to investigate all sources.
❖ Review the troubleshooting information in your operating system documentation.
❖ If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance.
❖ Consult the dealer from whom you purchased your device and/or program. Your dealer is your best source for current information.
For the detailed specifications for your device, visit support.toshiba.com
.
Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba
Web site at support.toshiba.com
.
Other Toshiba Internet Web sites
toshiba.com
us.toshiba.com
accessories.toshiba.com
www.toshiba.ca
www.toshiba-Europe.com
www.toshiba.co.jp/index.htm
latin.toshiba.com
acclaim.toshiba.com
laptopforums.toshiba.com
Worldwide Toshiba corporate site
Marketing and product information in the
USA
Accessories information in the USA
Canada
Europe
Japan
Mexico and all of Latin America
Toshiba USA Self-Service support web site
Community discussion forums for
Toshiba laptop users
130 If Something Goes Wrong
Toshiba’s worldwide offices
Toshiba’s worldwide offices
Australia
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Australia
France
Toshiba Systèmes (France) S.A.
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France
Italy
Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy
Latin America and Caribbean
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
Canada
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Canada
Germany
Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
Germany
Japan
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan
Mexico
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.
Spain
Toshiba Information Systems
(España) S.A.
Parque Empresarial San Fernando
Edificio Europa, 1a Planta
Escalera A
28831 (Madrid) San Fernando de
Henares
Spain
United States
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
United Kingdom
Toshiba Information Systems
(U.K) Ltd.
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany
For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm
.

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