Frequently Asked Questions (FAQs). Asus RT-AC52U B1


Add to my manuals
129 Pages

advertisement

Frequently Asked Questions (FAQs). Asus RT-AC52U B1 | Manualzz

102

6.2 Frequently Asked Questions (FAQs)

I cannot access the router GUI using a web browser

• If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section.

• Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”.

Ensure that the Caps Lock key is disabled when you enter the login information.

• Delete the cookies and files in your web browser. For Internet

Explorer 8, follow these steps:

1. Launch Internet Explorer 8, then click Tools > Internet

Options .

2. In the General tab, under Browsing history , click Delete… , select

Temporary Internet Files and Cookies then click

Delete .

NOTES:

• The commands for deleting cookies and files vary with web browsers.

• Disable proxy server settings, cancel the dial-up connection, and set the TCP/IP settings to obtain IP addresses automatically. For more details, refer to Chapter 1 of this user manual.

• Ensure that you use CAT5e or CAT6 ethernet cables.

The client cannot establish a wireless connection with the router.

NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities.

• Out of Range:

• Move the router closer to the wireless client.

• Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router .

• DHCP server has been disabled:

1. Launch the web GUI. Go to General > Network Map >

Clients and search for the device that you want to connect to the router.

2. If you cannot find the device in the Network Map , go to

Advanced Settings > LAN > DHCP Server , Basic Config list, select Yes on the Enable the DHCP Server .

103

• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced

Settings > Wireless > General , select No on Hide SSID , and select Auto on Control Channel .

104

• If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.

• If you still cannot connect to the router wirelessly, you can reset your router to factory default settings. In the router

GUI,click Administration > Restore/Save/Upload Setting and click Restore .

Internet is not accessible.

• Check if your router can connect to your ISP’s WAN IP address.

To do this, launch the web GUI and go to General > Network

Map , and check the Internet Status .

• If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section

Restart your network in following sequence under Basic

Troubleshooting .

• The device has been blocked via the Parental Control function. Go to General > Parental Control and see if the device is in the list. If the device is listed under Client Name , remove the device using the Delete button or adjust the Time

Management Settings.

105

106

• If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address.

• Check the status indicators on the ADSL modem and the wireless router. If the WAN LED on the wireless router is not

ON, check if all cables are plugged properly.

You forgot the SSID (network name) or network password

• Setup a new SSID and encryption key via a wired connection

(Ethernet cable). Launch the web GUI, go to Network Map , click the router icon, enter a new SSID and encryption key, and then click Apply .

• Reset your router to the default settings. Launch the web GUI, go to Administration > Restore/Save/Upload Setting , and click Restore . The default login account and password are both “admin”.

How to restore the system to its default settings?

• Go to Administration > Restore/Save/Upload Setting , and click Restore .

The following are the factory default settings:

User Name: admin

Password: admin

Enable DHCP: Yes (if WAN cable is plugged in)

IP address: router.asus.com

Domain Name: (Blank)

Subnet Mask: 255.255.255.0

DNS Server 1: 192.168.1.1

DNS Server 2: (Blank)

SSID (2.4GHz): ASUS

SSID (5GHz): ASUS_5G

Firmware upgrade failed.

Launch the rescue mode and run the Firmware Restoration utility.

Refer to section 5.2 Firmware Restoration on how to use the

Firmware Restoration utility.

107

108

Cannot access Web GUI

Before configuring your wireless router, do the steps described in this section for your host computer and network clients.

A. Disable the proxy server, if enabled.

NOTE: The screenshots provided are for Windows® 7 only. The steps and options may be different for Windows® 8 and Windows® 8.1.

Windows ® 7/8

1. Click Start > Internet Explorer to launch the browser.

2. Click > Internet options

> Connections tab > LAN settings .

3. From the Local Area

Network (LAN) Settings screen, untick Use a proxy server for your

LAN .

4. Click when done.

MAC OS

1. From your Safari browser, click Safari

> Preferences >

Advanced > Change

Settings...

2. From the Network screen, deselect FTP

Proxy and Web Proxy

(HTTP) .

3. Cllick when done.

NOTE: Refer to your browser's help feature for details on disabling the proxy server.

B. Set the TCP/IP settings to automatically obtain an IP address.

Windows ® 7/8

1. Click > Control Panel

> Network and Internet

> Network and Sharing

Center > Manage network connections.

Internet Protocol

Version 4 (TCP/IPv4) or

Internet Protocol Version

6 (TCP/IPv6) , then click

Properties .

109

110

3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address automatically .

To obtain the IPv6 IP settings automatically, tick

Obtain an IPv6 address automatically .

4. Click when done.

MAC OS

1. Click the Apple icon located on the top left of your screen.

System

Preferences > Network

> Configure...

3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list.

4. Cllick when done.

NOTE: Refer to your operating system’s help and support feature for details on configuring your computer’s TCP/IP settings.

C. Disable the dial-up connection, if enabled.

Windows ® 7/8

1. Click Start > Internet Explorer to launch the browser.

2. Click > Internet options

> Connections tab.

3. Tick Never dial a connection .

4. Click when done.

NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.

111

advertisement

Was this manual useful for you? Yes No
Thank you for your participation!

* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project

Key Features

  • 802.11ac dual-band wireless at up to 733 Mbps for high-performance wireless
  • Expanded wireless coverage with two fixed high-gain antennas
  • USB port for printer networking, storage sharing, or 3G/4G connections
  • ASUS AiCloud app to access, sync, share and stream your files on the go –quickly and easily
  • Easy 30 second setup and robust controls like network monitoring through ASUSWRT dashboard

Related manuals

advertisement

Table of contents