Answering system operation. VTech CS6859-4, CS6859-2, CS6859-3, CS6858-3, CS6859
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Answering system operation
Answering system and voicemail
Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
•
•
If
XX new messages
displays and
/PLAY/STOP
on the
telephone base flashes, there are new messages recorded
on the built-in answering system. To listen to the messages recorded, press
MENU
twice on a handset (page 57), or press
/PLAY
on the telephone base (page 57).
If
New voicemail
and display, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, press and hold voicemail number.
1
on the handset or telephone base. See
Voicemail number
on page 19 to set your
Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.
XX new messages
ECO
10:15
P M
12/18
New voicemail
ECO
10:15
P M
12/18
New voicemail
To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.
11:59
AM
2/17
MSG #
1
Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.
54
Answering system operation
Message capacity
The answering system can record and store up to 99 messages. Each message can be up to three minutes in length (see page 53 to change). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
When the screens display
Rec mem full
, then the memory is full. You cannot turn on the answering system and record new messages until some old messages have been deleted.
New message indication
When there are new answering system messages, the screens display
XX new messages
, and
/PLAY/STOP
on the telephone
base flashes.
If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are messages that have not been reviewed.
XX new messages
ECO
10:15
PM
12/18
XX new messages
11:59 AM 2/17
MSG #
1
55
Answering system operation
Call screening
To screen a call at the telephone base:
If the answering system and call screening are on (see
Call screening
on page 51), the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. The telephone base displays the caller ID information. If you do not subscribe to caller ID service, the telephone base displays
Screening...
•
•
•
Options while a message is being recorded:
Press
VOL
or
VOL
to adjust the call screening volume.
Press
/
STOP
to temporarily turn off the call screening.
Press /
PLAY
or
VOL
to temporarily turn on the call screening if it is set to off.
To screen a call at a handset:
If the answering system is on and your answering system is recording a message, the handset displays
To screen call
and
press [SELECT]
alternately. Press
SELECT
to screen the call on your handset. The handset displays the caller ID information. If you do not subscribe to caller ID service, the handset displays
Screening...
•
•
Options while a message is being recorded:
Press
/VOLUME
or
/VOLUME
to adjust the call screening volume.
Press to switch between the handset speakerphone and the handset earpiece.
Call intercept
If you want to talk to the person whose message is being recorded, press or on the handset, or press
/SPEAKER
on the telephone base.
Message playback
If you have new messages, the telephone plays only the new messages (oldest first).
If there are no new messages, the telephone plays back all messages (oldest first).
When playback begins, you hear the total number of messages followed by the day and time of the message. After the last message, the telephone announces,
“End of messages.”
56
Answering system operation
Message playback
To play messages at the telephone base:
•
•
Press
/PLAY
when the telephone base is not in use.
-OR-
1.
Press
MENU
when the telephone is not in use. The telephone base displays
Play messages
.
2.
Press
SELECT
. When you have messages, the telephone base displays
XX New XX Old
and then
Playing msg
and announces the total number of messages. When there is no message in the answering system, the telephone base displays
No message
and announces, “
You have no message
.
”
•
•
•
Options during playback:
Press
VOL
or
VOL
to adjust the listening volume.
Press
/SKIP
to skip to the next message.
Press
/REPEAT
to repeat the playing message. Press
/REPEAT
twice to listen to the previous message.
Press
X/DELETE
to delete the playing message. The system announces,
“
Message deleted,”
and then advances to the next message.
Press
/STOP
to stop the playback.
•
•
•
•
•
•
To play messages with a handset:
1.
Press
MENU
when the phone is not in use. The handset displays
Play messages
.
2.
Press
SELECT
. When you have messages, the handset displays
XX New XX Old
and then
Repeat [4] Del [3] Skip [6]
and announces the total number of messages.
When there is no message in the answering system, the handset displays
No message
and announces, “
You have no message
.
”
Options during playback:
Press
/VOLUME
or
/VOLUME
to adjust the listening volume.
Press to switch between the speakerphone and the handset earpiece.
Press
6
to skip to the next message.
Press
4
to repeat the playing message. Press
4
twice to listen to the previous message.
Press
3
or
DELETE
to delete the playing message. The handset announces,
“
Message deleted.
” The system advances to the next message.
Press
OFF
to stop the playback.
•
• Only one handset or the telephone base can access the answering system at a time.
During message playback, if there is an incoming call or another handset makes a call, message playback will be stopped.
57
Answering system operation
Delete all messages
You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.
To delete all messages with the telephone base:
1.
Press
X/DELETE
when the phone is not in use. The system announces,
“To delete all old messages, press
DELETE
again.”
2.
Press
X/DELETE
immediately. The system announces, “
All old messages deleted.
”
If you do not have old messages, the system announces, “
You have no old message.
”
To delete all messages with a handset or the telephone base:
1.
Press
MENU
when the phone is not in use.
2.
Press
/CID
or
/
to scroll to
Answering sys
, then press
SELECT
.
3.
Press
/CID
or
/
to scroll to
Delete all old
, then press
SELECT
. The screen displays
Delete all msg?
If you do not have old messages, the screen displays
No old messages
.
4.
Press
SELECT
to confirm your selection. The screen displays
Deleting ...
and then
No old messages
. You hear a confirmation tone.
Record, play or delete memos
Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages.
To record a memo:
1.
Press
MENU
when the phone is not in use.
2.
Press
/CID
or
/
to scroll to
Answering sys
, then press
SELECT
.
3.
Press
/CID
or
/
to scroll to
Record memo
, then press
SELECT
.
The screen displays
Recording... Stop [5]
and the device announces,
“Record after the tone.
Press
5
when you are done.”
4.
Speak towards the handset microphone after the tone.
5.
Press
5
or
CANCEL
when you finish recording. The device announces,
“Recorded.”
•
•
•
If you record a memo when the answering system memory is full, the system announces, “
Memory is full.
”
Each memo can be up to three minutes in length and memos shorter than two seconds are not recorded.
When the answering system has less than three minutes of recording time left, the system announces, “
Less than three minutes to record,
” and displays
Rec mem low
.
58
Answering system operation
Remote access
A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is
19
. See
Remote access code
on page 52 to change it.
1.
Dial your telephone number from any touch-tone telephone.
2.
When the answering system answers, enter the two-digit remote access code.
3.
Then you can enter one of the following remote commands.
Command
1
6
*7
8
0
5
*5
33
4
2
3
Description
Play all messages.
Play only new messages.
Delete the current message (during playback).
Delete all old messages.
Repeat the current message (during playback).
Stop.
Hear a list of remote commands.
Skip to the next message (during playback).
Record a new announcement.
End the call.
Turn the answering system on or off.
4. Hang up or press
8
to end the call.
•
•
•
•
If you do not press any key after you enter the remote access code, all new messages play. If there are no new messages, all old messages play.
Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.
When the answering system is turned off, the telephone answers after 10 rings, and announces,
“Please enter your remote access code.”
When the memory is full, the answering system answers incoming calls after 10 rings and announces,
“Memory is full. Enter your remote access code.”
59
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