Troubleshooting. AOpen CRW2440

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Troubleshooting. AOpen CRW2440 | Manualzz

Technical Support

5.2.

Troubleshooting

Write problems

Symptom

No drive recognition

Possible Causes

Bad connection between

IDE cable and your

CD-R/RW drive.

Conflicts with other IDE devices.

Cannot write

Using other writing software which not supports your

CD-R/RW drive.

Using other writing software which not supports your

CD-R/RW drive.

Disc inserted upside down.

No power.

Cannot add writing on

CD-RW

IDE cable isn’t connected properly

Install more than one CD writing software simultaneously.

Wrote with another writing software

Short of CD-R/RW capacity

Cannot write at highest speed

Solutions

Ÿ damaged, bent or dented. Check especially the pins.

CD-R/RW is not conflict with the other IDE device connected to the same IDE port.

CD-R/RW drive. When using other software, ensure your CD-R/RW drive is supported by contacting the software supplier.

CD-R/RW drive. When using other software, ensure your CD-R/RW drive is supported by contacting the software supplier. the connector. damaged, bent or dented. Check especially the pins. software on your harddisk. the previous writing, errors may occur. Use always the same writing software.

(74 min-type) including lead-in, lead-out and

TOC data. Use a new CD-R/RW media if the capacity is insufficient for the additional data. with lower speed.

CD-R/RW media not compatible with the highest speed.

Defective CD-R/RW media.

Using other writing software not bundled with your

CD-R/RW.

Source Drive not support highest speed on the fly.

Source Disc is bad-quality

DMA function disable

-- E-18 -damaged. Rewrite on another CD-R/RW media.

CD-R/RW drive. When using other software, ensure your CD-R/RW drive is supported by contacting the software supplier.

Ÿ harddisk to CD-R. Otherwise, pls slow down writing speed.

CD-R/RW disc. and target drives.

Technical Support English

Read problems

Symptom

No drive recognition

Possible Causes

IDE cable and the

CD-R/RW drive not connected properly.

Conflicts with other IDE devices.

Power is not switched on.

No operation No power

IDE cable isn’t connected properly.

Cannot read photo CD discs Bad photo CD disc.

Cannot read CD-I discs

Read error occurs

Excessive noise when reading

Cannot eject tray

Need special application software

Need special application software

Defective CD-ROM disc

Music CD inserted.

Disc inserted upside down.

Eccentric disc loaded.

Seal attached on the surface.

Eject locked by software.

CD set incorrectly into tray.

Can read only the first session of a multisession disc

Cannot read the former session of the CD-R/RW disc which has been written at least twice

“Close session” was not selected at the previous writing

“Load Contents” or “Import

Session” was NOT clicked on the software.

-- E-19 --

Solutions connected to the IDE ports on the main board and CD-R/RW.

CD-R/RW is not conflict with the other IDE device connected to the same IDE port. not, there is no power. the connector.

Ÿ damaged, bent or dented. Check especially the pins. reads fine. If it works, you should replace the defective disc.

Software”.

“Cyberlink Powerplayer” contaminates on the discs surface can disable the drive from reading data. Always keep it clean.

Ÿ computer data, typing computer commands while an audio CD is in your drive will result in an error message. the label side up.

Ÿ scratches.

4.0, check if locked on the CD-R/RW properly. eject hole and eject the tray. Use a pair of tweezers or pliers if it won’t eject with emergency eject stick. previous session was not closed. Rewrite on other CD-R/RW media.

“Import Session”, it is impossible to read. But when using utility software such as “Session

Selection” from Adaptec, the former session can be read.

Technical Support

5.3.

How to Contact Us

Dear Customer,

Thanks for choosing AOpen products. To provide the best and fastest service to our customer is our first priority. However, we receive numerous emails and phone-calls worldwide everyday, it is very hard for us to serve everyone on time. We recommend you follow the procedures below and seek help before contact us. With your help, we can then continue to provide the best quality service to more customers.

Thanks very much for your understanding!

AOpen Technical Supporting Team

1

Online Manual :

Please check the manual carefully and make sure the jumper settings and installation procedure are correct. http://www.aopen.com.tw/tech/download/manual/default.htm

Test Report :

We recommend to choose board/card/device from the compatibility test reports for assembling your PC.

http://www.aopen.com.tw/tech/report/default.htm

FAQ :

The latest FAQ (Frequently Asked Questions) may contain a solution to your problem. http://www.aopen.com.tw/tech/faq/default.htm

Download Software :

Check out this table to get the latest updated

BIOS/utility and drivers. http://www.aopen.com.tw/tech/download/default.htm

News Group :

Your problem probably had been answered by our support engineer or professional users on the news group. http://www.aopen.com.tw/tech/newsgrp/default.htm

Contact Distributors/Resellers :

We sell our products through resellers and integrators. They should know your system configuration very well and should be able to solve your problem more efficiently than us. After all, their attitude of service is an important reference for you if next time you want to buy something else from them.

Contact Us :

Please prepare detail system configuration and error symptom before contacting us. The part number , serial number and BIOS version are also very helpful.

-- E-20 --

Technical Support English

Pacific Rim

AOpen Inc.

Tel: 886-2-2696-1333

Fax: 886-2-8691-2233

China

艾尔鹏国际上海 ( 股 ) 有限公司

Tel: 86-21-64952080

Fax: 86-21-64952152

Europe

AOpen Computer b.v.

Tel: 31-73-645-9516

Fax: 31-73-645-9604

Germany

AOpen Computer GmbH.

Tel: +49 (0) 2102 157 777

Fax: +49 (0) 2102 157 799

America

AOpen America Inc.

Tel: 1-510-498-8928

Fax: 1-408-922-2935

Japan

AOpen Japan Inc.

Tel: +048-290-1819

Fax: +048-290-1820

Web Site: www.aopen.com

E-mail: Send us email by going through the contact form below.

English http://www.aopen.com/tech/contact/techusa.htm

Japanese

Chinese

German http://www.aopen.co.jp/tech/contact/techjp.htm

http://www.aopen.com.tw/tech/contact/techtw.htm

http://www.aopencom.de/tech/contact/techde.htm

French http://france.aopen.com/tech/contact/techfr.htm

Simplified Chinese http://www.aopen.com.cn/tech/contact/techcn.htm

-- E-21 --

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