Troubleshooting. AOpen EHB-5232U

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Troubleshooting. AOpen EHB-5232U | Manualzz

Specification English

5.2. Troubleshooting

Write problems

Symptom

No drive recognition

Cannot write

Cannot add writing on

CD-RW

Cannot write at highest speed

Possible Causes

Bad connection between

Solutions y

Ensure that USB cable is not damaged.

USB cable and your

USB2.0 Combo drive.

Using other writing software which not supports your

USB2.0 Combo drive. y

Use the writing software provided with this

Combo drive. When using other software, ensure your Combo drive is supported by

Using other writing software contacting the software supplier. y

Use the writing software provided with this which not supports your

USB2.0 Combo drive.

Combo drive. When using other software, ensure your Combo drive is supported by

Disc inserted upside down.

No power.

USB cable isn’t connected properly

Install more than one CD writing software simultaneously.

Wrote with another writing software contacting the software supplier. y

Reinsert the disc with label side up. y

Check if the power cord is securely connected to the connector. y

Ensure the cable of USB connectors are not damaged. y

Remove other writing software. Just keep one set of software on your hard disk. y

If different writing software is used comparing to the previous writing, errors may occur. Use

Short of CD-RW capacity always the same writing software. y

Capacity of CD-R/RW media is limited to 650MB

(74 min-type) including lead-in, lead-out and

TOC data. Use a new CD-R/RW media if the

CD-R/RW media not compatible with the highest y capacity is insufficient for the additional data.

Use the highest speed compatible discs or writ with lower speed. speed.

Defective CD-R/RW media.

Using other writing software not bundled with your

CD-R/RW . y

CD-R/RW media may be dirty, scratched or damaged. Rewrite on another CD-R/RW media. y

Use the writing software provided with this

Combo drive. When using other software, ensure your Combo drive is supported by

Source Drive not support highest speed on the fly.

Source Disc is bad-quality

DMA function disable contacting the software supplier. y

Copy all files to hard disk, and then write from hard disk to CD-R. Otherwise, please slow down writing speed. y

Make image files then burn image file onto the

CD-R/RW disc. y

Ensure to enable DMA function on both source and target drives.

-- E-13 --

Specification

Read problems

Symptom

No drive recognition

No operation

Cannot read CD-I discs

Read error occurs

Excessive noise when reading

Cannot eject tray

Possible Causes

USB cable and the Combo drive not connected properly.

Power is not switched on.

No power

USB cable isn’t connected properly.

Cannot read photo CD discs Bad photo CD disc.

Need special application software

Need special application software

Defective CD-ROM disc

Music CD inserted.

Disc inserted upside down.

Eccentric disc loaded.

Seal attached on the surface.

Eject locked by software.

CD set incorrectly into tray.

Can read only the first session of a multisession disc

Cannot read the former session of the CD-R/RW disc which has been written at least twice

“Close session” was not selected at the previous writing

“Load Contents” or “Import

Session” was NOT clicked on the software.

Solutions y

Ensure both connectors of USB cable is properly connected to the USB ports on the main board and Combo drive. y

Check if the LED of your Combo drive is lit. If not, there is no power. y

Check if the power cord is connected securely to the connector. y

Ensure the USB cable and connectors are not damaged. y

Try to play another photo CD disc and see if it reads fine. If it works, you should replace the defective disc. y

Check if install “Kodak Photo CD Access Plus

Software”. y

Check if install application software such as

“Cyberlink Powerplayer” y

Deep scratches, fingerprints or other contaminates on the discs surface can disable the drive from reading data. Always keep it clean. y

Because audio compact discs do not have computer data, typing computer commands while an audio CD is in your drive will result in an error message. y

Remove the disc from tray and reinsert it with the label side up. y

Replace it by another one. y

Detach the seal very carefully. Don’t make any scratches. y

When you are working under Windows 9x, check if locked on the Combo drive properly. y

Insert emergency eject stick into the emergency eject hole and eject the tray. Use a pair of tweezers or pliers if it won’t eject with emergency eject stick. y

Additional session cannot be read because the previous session was not closed. Rewrite on other CD-R/RW media. y

If recorded without checked “Load Contents” or

“Import Session”, it is impossible to read. But when using utility software such as “Session

Selection” from Adaptec, the former session can be read.

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