Frequently Asked Question (FAQ). AOpen EHB-5232U

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Frequently Asked Question (FAQ). AOpen EHB-5232U | Manualzz


Appendix B.

Frequently Asked Question (FAQ)

The following FAQ’s are the most common problems you may find during installation or regular use. Please review these FAQ’s to have your problem solved. In case you do not find any items that answer your problem, please contact your dealer or technical support.

Q: Computer won’t boot up after installation.

Please proceed the following procedures to get your computer back to work: y Turn off and unplug your computer first. Check each connector along both IDE cables. (Bent pins, orientations or bad contacts.) y Check if the power cable attached correctly to each drive.

Q: The Combo drive doesn’t show up in My Computer or Explorer.

The following steps will assist you to get your drive to work as a CD-ROM: y

If you cannot find USB2.0 Combo drive in Explorer, restart your computer, or shut it down and then turn it on again. y

Is the USB2.0 Combo drive receiving power properly? You can test it by pressing eject button to see if the tray opens and closes. y Is the USB2.0 cable connected properly? Be careful to turn off your computer system before checking this item. Check the connection to see if the USB2.0 connector well inserted.

Q: The USB2.0 Combo drive has problem in reading CD disc, or Error message when double-clicking on the Combo drive icon.

There are several ways to solve this problem as follows: y The CD disc in the tray may be loaded upside-down, or a little off-center. Try re-loading the CD disc with its label side up. y After loading a CD disc, it will take a moment to let the Combo drive read the disc information. When the indicator on the front panel stops flashing and stays green, it is ready for access. y

If the disc you just loaded is a blank CD disc, try it later after copying some information to the CD.

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Specification English

Q: Unable to see a second session reading from a CD-ROM drive.

y Eject the CD and re-load it. y Refresh the screen. Select the My Computer icon in Windows Explorer and press F5. y Make sure if your CD-ROM drive reads CD-RW discs. CD-RW discs can only be used in CD-RW or newer MultiRead CD-ROM. y For Windows 3.x users: Windows 3.x cannot read multi-session CD disc that is created by Direct CD. If some other programs create the CD disc, please verify you are using version 2.23 of the MSCDEX.EXE file. First, restart your PC and when you see “Starting MS-DOS…” appear on your monitor, press F8. Each line in your CONFIG.SYS and AUTOEXEC.BAT files will load one at a time.

Press “Y” until you see a line containing “MSCDEX.EXE”, then press “Y” and you will see the version number displayed on monitor. The number shall be

2.23 or greater. In case you cannot find this file, you can download it from

Microsoft's FTP site:

This file is a self-extracted ZIP file, please run it to retrieve MSCDEX.EXE file. y See if the Combo drive or other CD-ROM drives can read the CD disc properly.

If so, then the problem is probably with the CD-ROM drive. Contact the manufacturer of the drive for updated drivers or patch files.

Q: Applications cannot locate the CD in USB2.0 Combo drive.

y Some programs only locate the first logical drive letter assigned to a CD-ROM or a CD-RW drive. For example, if your CD-ROM drive is assigned drive D: and

Combo is assigned drive E:, the program locates drive D: only and will not locate drive E:. Thus you need to reassign drive letters to both your CD-ROM and Combo drives in case you need to run the program in Combo drive. y

Windows 98/98SE: right-click [My Computer]. Click [Properties] , open [Device

Manager] and double-click [CD-ROM drive], then click [Setting] tab. Under

Reserved drive letters, select the drive letter after the existing letter (for both start and end drive letter) and click [OK]. Then double-click [Combo drive] icon, then click [Setting] tab. Under Reserved drive letters, select the drive letter before current one and click [OK].

The above are only GENERAL rules that do not necessarily apply to any combination of

CD-ROM drives, HDD and motherboards. A few trials on different configurations before recording are recommended. Also, try out different CD-R media before you proceed to make volumes duplication as you may figure out which brand of CD-R media originates smoother recording and easier access. As long as you find the best CD recording way, stick to it.

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