Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the following issues:
● The periodic loss of ability to communicate with the product
● The product cannot be found during software installation
● A periodic failure to scan
NOTE: If you have been experiencing intermittent loss of network connectivity, first update the product firmware. For instructions on how to update the product firmware, go to http://support.hp.com
, search for your product, and then search on “update the firmware.”
Check the following items to verify that the product is communicating with the network. Before beginning, display a configuration page from the product control panel and locate the product IP address that is listed on this page.
●
Poor physical connection
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP scan drivers. For more information, go to Microsoft at www.microsoft.com
.
Poor physical connection
1.
Verify that the product is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the product, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.
4.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the product
1.
Test network communication by pinging the network.
a.
Open a command-line prompt on your computer.
ENWW Solve wired network problems 131
● For Windows, click Start, click Run, type cmd , and then press Enter .
b.
Type ping followed by the IP address for your product.
c.
If the window displays round-trip times, the network is working.
2.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network (also known as subnet).
The product is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct scan driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, scan drivers, and the network redirection settings.
2.
Verify that the operating system is configured correctly.
The product is disabled, or other network settings are incorrect
1.
Review the product’s configuration/networking pages to check the status of the network settings and protocols.
2.
Reconfigure the network settings if necessary.
132 Chapter 5 Solve problems ENWW
Index
A
add or remove device 82
adjust page orientation, by
language 81
Auto color detect 80
automatically adjust page orientation
81
automatically crop scanned image to
page size 81
automatically delete blank pages 80
automatically detect page size 81
B
Bonjour
identifying 97
browser requirements
HP embedded Web Server 97
C cables
troubleshoot 116
cleaning
glass 125
cloud, scan to 77
control panel
locating features 3, 7
create scan shortcuts 76
crop scanned image 81
customer support
online 114
D
default gateway, setting 105
detect multi-feeds 79
detect page size 81
digital send settings
HP Embedded Web Server 100
digital sending
folders 69
sending documents 66
USB 70
document feeder
cleaning 128
jams 123
load documents 65
paper-feeding problems 121
document feeder rollers
cleaning 128
drivers
paper sizes 61
E email
sending documents 66
Embedded Web Server
changing network settings 104 changing product name 104 opening 104
Embedded Web Server (EWS)
assigning passwords 107
features 97 network connection 97
energy use, optimizing 109
Explorer, versions supported
HP Embedded Web Server 97
F fax tools
HP Embedded Web Server 100
features
auto color detect 80
extra-long-page support 79 long-page support 79 multi-feed detection 79
firmware, upgrading 112
folders
sending to 69
FTP, scan to 77
G
gateway, setting default 105
general configuration
HP Embedded Web Server 99
glass, cleaning 125
H hard disks
encrypted 108
hardware integration pocket 89
Help button
locating 3, 7
Home button
locating 3, 7
HP Customer Care 114
HP Digital Sending Software
(HP DSS) 111
HP Embedded Web Server
changing network settings 104 changing product name 104
digital send settings 100 fax tools 100
general configuration 99
information pages 98
network settings 102
opening 104
scan settings 100
security settings 101 troubleshooting tools 101
HP Embedded Web Server (EWS)
features 97 network connection 97
HP JetAdvantage business solutions
74
HP Scan Extended software
about 15
HP TWAIN 15
HP Web Jetadmin 111
ENWW Index 133
I information pages
HP Embedded Web Server 98
input and output trays
locating 1, 5
input tray
tips on loading 58
install software
troubleshoot 116
Internet Explorer, versions supported
HP Embedded Web Server 97
IP Security 107
IPsec 107
IPv4 address 105
IPv6 address 105
ISIS 15
J jams
causes of 122
document feeder 123
Jetadmin, HP Web 111
JetAdvantage 74
L lock
formatter 108
long-page support 79
M maintenance kits
part numbers 93
manage power settings 119
managing network 104
modify scan shortcuts 76
multi-feed detection 79
N
Netscape Navigator, versions supported
HP embedded Web Server 97
network
printer name, changing 104 settings, changing 104 settings, viewing 104
network duplex settings, changing
106
Network Folder, scan to 69
network link speed settings,
changing 106
network settings
HP Embedded Web Server 102
networks
default gateway 105
HP Web Jetadmin 111
IPv4 address 105
IPv6 address 105 subnet mask 105
O
on/off button, locating 1, 5
online support 114
optimize scanned images 127
order
roller replacement kit 91
supplies 93
output tray
locating 1, 5
P paper
jams 122
supported sizes 61
paper guides, locating 1, 5
paper jams
document feeder 123
paper pickup problems
solving 120
part numbers
replacement parts 93 staple cartridges 93
parts
order 91
power button, locating 1, 5
power management 119
power supply
troubleshoot cable 116
power usage
2 watts or less 109
product
auto-off 15
Sleep Mode 15
product info 1
R
replace roller 91
replacement parts
part numbers 93
restore factory settings 115
roller
replace 91
134 Index rollers
cleaning, document feeder 128
S scan
originals 65
scan settings
HP Embedded Web Server 100
scan shortcuts 76
scan to cloud 77 scan to FTP 77
Scan to Network Folder 69
initial setup 33
scan to SharePoint 78
Scan to USB Drive 70
enabling 43
scanner
glass cleaning 125
scanner software
Windows 15
scanning
optimize for text or pictures 127
scanning black and white text 82
scanning to email
sending documents 66
scanning to folder 69
scanning to USB 70
secuity settings
HP Embedded Web Server 101
security
encrypted hard disk 108
sending to email
sending documents 66
settings
restore factory 115
SharePoint, scan to 78
Sign In button
locating 3, 7
Sign Out button
locating 3, 7
Sleep Mode 15
sleep mode 109
software
HP Digital Sending Software
(HP DSS) 111
troubleshoot installation 116
uninstall and reinstall 116, 118
Windows 15
speed, optimizing 109
speed, troubleshoot 84
ENWW
Start Copy button
locating 3, 7
subnet mask 105
supplies
order 93 part numbers 93
support
online 114
system requirements
HP Embedded Web Server 97
T
TCP/IP manually configuring IPv4
parameters 105
manually configuring IPv6
parameters 105
technical support
online 114
touch panel 1, 5 locating 1, 5
touchscreen
locating features 3, 7
troubleshoot
cables 116 installation 116
power 118
speed 84
stops working 118
uninstall and reinstall software
116, 118
troubleshooting
jams 122
network problems 131
paper feed problems 120
wired network 131
troubleshooting tools
HP Embedded Web Server 101
turn on scanner
troubleshoot 118
TWAIN 15
U
uninstall and reinstall software 116,
118
upgrading firmware 112
USB
sending to 70
USB cable
troubleshoot 116
V
view scan shortcuts 76
W
Web browser requirements
HP Embedded Web Server 97
Web sites
HP Web Jetadmin, downloading
111
order supplies 93
replacement parts 91
websites
customer support 114
order supplies 93
Windows software 15
ENWW Index 135
136 Index ENWW
