Troubleshooting. Shimano EW-EN100, DU-E6100, DU-E6100-CRG, DU-E6110, Shimano-Steps-6100

Troubleshooting

NOTICE

The following notifications will occur when a malfunction occurs with the assist bicycle.

• Beep sounds and error messages on the cycle computer

• Battery LED error indications

Perform the appropriate actions after viewing the "SHIMANO STEPS cycle computer user's manual" and the "SHIMANO STEPS special battery and parts user's manual".

„ Assist function

Symptom

Assistance is not being provided.

Cause / Possibility

Is the battery sufficiently charged?

Remedy

Check the battery level and if it is low, charge the battery.

Are you riding on long slopes in summer weather or riding for a long time carrying a heavy load?

The battery may be overheating.

The drive unit, cycle computer or assist switch may be connected incorrectly or there may be a problem with one or more of them.

Turn off the power, wait for a while and then check once more.

Contact the place of purchase.

Is the speed too high?

Are you pedaling?

Is the assist mode set to [OFF]?

Is the system power ON?

Check the Cycle Computer display. Assist will not occur if the speed is above the bicycle manufacturer's setting value.

The bicycle is not a motorbike, so you need to operate the pedals.

Set assist mode to a mode other than [OFF].

If you still do not feel that assistance is being given, contact the place of purchase.

If you do not feel the assist after performing the following, contact the place of purchase.

Press the power switch on the cycle computer or the battery power button to turn the power back ON.

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Symptom

Assist traveling distance is too short.

Pedaling is stiff.

Cause / Possibility

The traveling distance may become shorter depending on road conditions, the gear position and total light usage time.

The battery characteristics will drop during winter weather.

The battery is a consumable part. Repeated recharging and long periods of use will cause the battery to deteriorate (lose its performance).

Remedy

Check the battery charge. If the battery is nearly spent, recharge it.

This is not a sign of a problem.

If the distance that can be traveled on a single charge is very short, replace the battery with a new one.

Is the battery fully charged?

The battery may be running low.

If the distance that can be traveled when the battery is fully charged has decreased, the battery may have degraded. Replace the battery with a new one.

Are the tires inflated to a sufficient pressure?

Inflate the tire with a bicycle pump.

Is the assist mode set to [OFF]?

Set the assist mode to a mode other than

[OFF]. If you still do not feel the assist, contact the place of purchase.

Check the assistance again after sufficiently charging the battery. If you still do not feel the assist, contact the place of purchase.

„ Lights

Symptom

The front light or the tail light does not illuminate even when the switch is pressed.

Cause / Possibility

The E-TUBE PROJECT settings may be wrong.

Remedy

Contact the place of purchase.

„ Other

Symptom

When using an electronic gear shifting, I feel that the level of assistance weakens when the gears shift.

Sound occurs after gear shifting.

A noise can be heard from the rear wheel during normal riding.

Cause / Possibility Remedy

This occurs because the level of assistance is being adjusted to the optimum level by computer.

It is not a sign of a malfunction.

Gear shifting adjustment may not have been carried out correctly.

Contact the place of purchase.

Contact the place of purchase.

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