Things to Try First. HP CD-WRITER Plus

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Things to Try First. HP CD-WRITER Plus | Manualzz

Solving Installation

Problems

If you need further assistance after reviewing this chapter, contact HP

Customer Care directly by calling the appropriate telephone number from the list beginning on page 36.

Things to Try First

Try the following suggestions if your CD-Writer Plus does not appear under Windows Explorer once you have completed the installation. If the problem persists, see the Installation Troubleshooting section below.

Make sure the computer is plugged in and that each device has power.

Turn off the computer’s power, wait 20 seconds, then turn it on again.

■ Disconnect and then reconnect the CD-Writer Plus’ power cable. This might fix a faulty connection.

Disconnect and then reconnect the SCSI data cable.

Run the HP CD-DVD Toolbox (only available in English) to get troubleshooting help. Click the Start button on your taskbar, point to Programs , HP CD-Writer Plus , and click HP CD-DVD

Toolbox .

Installation Troubleshooting

Ejecting a Stuck CD.

You can eject a stuck CD even when your drive’s power is off. Use this procedure only if the normal eject functions do not work!

25

26 Installation Troubleshooting

Straighten a standard paper clip.

Insert one end of the straightened paper clip into the emergency eject pinhole on the front panel of the drive.

Apply steady, gentle pressure until the drive door begins to open.

Gently pull the drive door open and remove the CD.

If you cannot open the tray, unplug the CD-Writer Plus’ power cable, plug it in again, and repeat the steps above.

Make sure the CD-Writer Plus is receiving power.

■ Press the eject button to open and close the CD-Writer Plus' tray. If the tray opens and closes, the drive is receiving power.

If the drive is not receiving power, check that a power supply is plugged into the rear of the drive. Then make sure the power supply is connected to a wall outlet or power strip.

Make sure the wall outlet or power strip you are using has power.

Make sure the SCSI data cable is connected at both ends.

■ Turn off your computer and unplug the CD-Writer Plus’ power cable.

Unplug the SCSI data cable at both ends and then reconnect it.

If you have another SCSI data cable that you know is working, swap cables to make sure you do not have a bad cable.

Make sure the SCSI card is working.

■ In Windows 95/98 right click My Computer , choose Properties , and click the Device Manager tab. Double-click on SCSI

Controllers . Your SCSI card should be listed. If an X or exclamation mark appears above it see below.

In Windows NT click the Start button on your task bar, select

Settings , and Control Panel . Double-click on SCSI Adapters .

Your SCSI card should be listed.

If your SCSI controller is not listed and you have one installed, see the documentation that came with the SCSI card or contact the manufacturer to find out how to fix it. If you do not have a SCSI card you will need to purchase and install one.

In Windows 95/98 if an X or an exclamation appears over the SCSI card icon, disconnect the CD-Writer Plus and restart your computer. If the X or exclamation mark does not disappear see the documentation

Installation Troubleshooting 27 for the card or contact the manufacturer to get it working. There may be a resource conflict with other devices in the computer. If the X or exclamation mark disappears when you disconnect the CD-Writer

Plus and restart the computer, the problem could be an ID conflict.

Make sure each SCSI device has a different SCSI ID (see below).

■ Make sure the SCSI adapter card and any other expansion cards are firmly seated.

Make sure the CD-Writer Plus has a unique SCSI ID.

A SCSI card may have several devices attached to form a SCSI chain.

Each device in the chain must have a different ID.

If you already installed the software that came with the CD-Writer

Plus you can obtain a list of the SCSI devices in your computer and the IDs they use. Click the Start button on your taskbar, point to

Programs , HP CD-Writer Plus , Utilities , and click List SCSI

Devices . Make sure the SCSI ID on the CD-Writer Plus is not used by any other SCSI device.

To learn how to change the SCSI ID on the CD-Writer Plus see page 6.

Make sure the devices in the SCSI chain are terminated correctly.

The devices at both ends of a SCSI chain must be terminated. The devices in the middle of the chain must not be terminated. (SCSI devices have resistors that can be removed, or switches to change a device from terminated to not terminated.)

The CD-Writer Plus adjusts its termination automatically.

If the CD-Writer Plus is the last of several devices in a chain connected to one SCSI card, remove the termination in the device that was previously at the end of the chain. See the documentation provided with the device to learn how to disable the termination.

Make sure the SCSI card is terminated correctly.

Like other devices in a SCSI chain the card itself must have the appropriate termination. Most SCSI cards are terminated when shipped.

■ If you previously had only internal SCSI devices and the CD-Writer

Plus is the first external device in the chain, you may have to remove or disable the termination on the SCSI card. While most newer SCSI cards adjust automatically, consult the documentation that came

28 Installation Troubleshooting with your card to find out if you must disable the termination manually.

Check the SCSI cabling.

The total length of cabling in a SCSI chain (including external and internal devices) should not exceed 6 meters (about 20 feet).

However, problems may appear before reaching these limits.

If you are using more than 4 meters (13 feet)of cable, remove some of the devices in the SCSI chain to see if the CD-Writer Plus starts working correctly. If it does, try using shorter cables if possible. If shorter cables do not solve the problem you may need to get an additional SCSI card to handle some of the devices.

If your computer won’t restart.

Unplug the power cable from the CD-Writer Plus and turn off your computer.

Disconnect the SCSI cable from the CD-Writer Plus drive and restart your computer.

■ If you already installed the software that came with the CD-Writer

Plus, click the Start button on your taskbar, point to Programs , HP

CD-Writer Plus , Utilities , and click List SCSI Devices . Make sure the SCSI ID on the CD-Writer Plus is not used by any other SCSI device.

■ To learn how to change the SCSI ID on the CD-Writer Plus see page 6.

Make sure your computer meets the minimum system requirements.

■ Does your computer meet the minimum system requirements? (See

Minimum System Requirements in the electronic User’s Guide or on the box.)

Check the Readme file, the electronic User’s Guide, online information resources, and diagnostic software.

Check the Readme file that came with the CD-Writer Plus. To view the Readme file, click the Start button on your taskbar, point to

Programs , HP CD-Writer Plus , Information , and click

Readme .

The electronic User’s Guide contains additional troubleshooting information. To view the User’s Guide, click the Start button on your

Installation Troubleshooting 29

■ taskbar, point to Programs , HP CD-Writer Plus , Information , and click User’s Guide .

Find up-to-date troubleshooting information on our web site at http:/

/www.hpcdwriter.com. Be sure to click Technical Support to get immediate access to a wealth of up-to-date information 24 hours a day, seven days a week.

Advanced users may want to use the diagnostic tool provided for the drive. Click on the Start menu on the taskbar, then point to

Programs , HP CD-Writer Plus , Utilities, and click Diagnose .

30 Installation Troubleshooting

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