Maintenance. Cisco TelePresence SX20 Quick Set

Add to my manuals
222 Pages

advertisement

Maintenance. Cisco TelePresence SX20 Quick Set  | Manualzz

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

Administrator Guide

Appendices

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

Chapter 4

Maintenance

84 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

Upgrade the device software

(page 1 of 2)

Upgrading from TC to CE software

CE software is the evolution of TC software. We recommend that you upgrade to TC7.3.6 or later before you upgrade to CE software.

It is important that you read about upgrade requirements and functionality changes before you upgrade to CE software.

Also check that your environment supports the changes. We recommend reading the Software Release Notes carefully.

If you don’t take into account these considerations, upgrading to

CE can leave you with a non-functioning deployment that requires you to downgrade.

Upgrading from CE8 to CE9

The MultiStream feature with Cisco TelePresence Server is deprecated in CE9.

Also, some features that were available from the Touch controller in CE8, are not available in the first CE9 releases. Read the

Software Release Notes for details before you upgrade.

Install CE9?

Administrator Guide

Appendices

Upgrade to TC7.3.6 or later

Use TC7.x software

No

Yes

* CE software does not support the following features and products:

- TRC5 remote control

- Touch 8 user interface

- MultiWay conferencing

- CTMS conferencing

- MediaN et

- Displays that do not support 16:9 resolution

Update your application to the new API commands before installing CE9

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

Yes

Is your device running TC7.3.6 or later?

Yes

Do you need TC features that are not supported in CE software?

*

No

Are you currently using the API (for example Crestron or

AMX)?

No

TC

85

Which software version is the device running?

CE

Do you need

MultiStream with

Cisco TelePresence

Server?

Yes

No

Install CE9

Use CE8.x software www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Upgrade the device software

(page 2 of 2)

Sign in to the web interface and navigate to Maintenance >

Software Upgrade .

Peripherals Device settings

Administrator Guide

Appendices

Download new software

Each software version has a unique file name. Go to the Cisco

Download Software web page, and select your product:

►   https://software.cisco.com/download/home

The format of the file name is:

“s52010ce9_8_x-yyy.pkg” or

“s52011cenc9_8_x-yyy.pkg”.(non-crypto) where "x" represents the dot dot release number, and "yyy" represents a unique identifier of the software.

Install new software

Download the appropriate software package and store it on your computer. This is a .pkg file. Don’t change the file name.

1. Click Browse...

and find the .pkg file that contains the new software.

The software version will be detected and shown.

2. Click Install software to start the installation process.

The complete installation normally take no longer than 15 minutes.

You can follow the progress on the web page. The device restarts automatically after the installation.

You must sign in anew in order to continue working with the web interface after the restart.

Software release notes

For a complete overview of the news and changes, we recommend reading the Software Release Notes (CE9).

Go to: ►

  https://www.cisco.com/c/en/us/support/ collaboration-endpoints/telepresence-quick-set-series/tsdproducts-support-series-home.html

Check new software version

When you have selected a file, the software version is shown here

Software download

Go to the Cisco Download Software web page, and select your product: ► https:// software.cisco.com/download/home

The Webex Boards and Room series can be upgraded from the web interface using COP files.

The SX, MX and DX series can be upgraded from the web interface using

PKG files.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019. www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

86

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Add option keys

Sign in to the web interface and navigate to Maintenance >

Option Keys .

You see a list of all option keys, also the ones that are not installed on your device.

Contact your Cisco representative for information about how to get option keys for the uninstalled options.

Peripherals

The device’s serial number

You need the device’s serial number when ordering an option key.

Add an option key

1. Enter an Option Key in the text input field.

2. Click Add option key .

If you want to add more than one option key, repeat these steps for all keys.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

Device settings

Administrator Guide

Appendices

About option keys

Your device may or may not have one or more software options installed. In order to activate the optional functionality the corresponding option key must be present on the device.

Each device has unique option keys.

Option keys are not deleted when performing a software upgrade or factory reset, so they need to be added only once.

87 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Device status

Device information overview

Sign in to the web interface to see the System Information page.

This page shows the product type, device name and basic information about the hardware, software, installed options and network address. Registration status for the video networks (SIP and H.323) is included, as well as the number/URI to use when making a call to the device.

Peripherals Device settings

Detailed device status

Sign in to the web interface and navigate to Setup > Status in order to find more detailed status information * .

Search for a status entry

Enter as many letters as needed in the search field. All entries that contain these letters are shown in the right pane. Entries that have these letters in their value space are also shown.

Administrator Guide

Appendices

Select a category and navigate to the correct status

The device status is grouped in categories. Choose a category in the left pane to show the related status to the right.

* The status shown in the illustration serve as an example. The status of your device may be different.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

88 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Run diagnostics

Sign in to the web interface and navigate to Maintenance >

Diagnostics .

The diagnostics page lists the status for some common sources of errors * .

Errors and critical issues are clearly marked in red color; warnings are yellow.

Peripherals

Run diagnostics

Click Re-run diagnostics to ensure that the list is up to date.

Leave standby mode

Click Wake up the system to wake up a device that is in standby mode.

Device settings

Administrator Guide

Appendices

* The messages shown in the illustration serve as examples. Your device may show other information.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

89 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Download log files

Sign in to the web interface and navigate to

Maintenance > System Logs .

Download all log files

Click Download logs archive...

and follow the instructions.

An anonymized call history is included in the log files by default.

Use the drop down list if you want to exclude the call history from the log files, or if you want to include the full call history (non-anonymous caller/callee).

Open/save one log file

Click the file name to open the log file in the web browser; right click to save the file on the computer.

Peripherals

Start extended logging

Click Start extended logging...

.

Extended logging lasts for

3 or 10 minutes, depending on whether full capture of network traffic is included or not.

Click Stop extended logging if you want to stop the extended logging before it times out.

As default, the network traffic is not captured. Use the drop down menu if you want to include partial or full capture of network traffic.

Refresh a log file list

Click the refresh button for

Current logs or Historical logs to update the corresponding lists.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

90

Device settings

Administrator Guide

Appendices

About log files

The log files are Cisco specific debug files which may be requested by the

Cisco support organization if you need technical support.

The current log files are time stamped event log files.

All current log files are archived in a time stamped historical log file each time the device restarts. If the maximum number of historical log files is reached, the oldest one will be overwritten.

Extended logging mode

Extended logging mode may be switched on to help diagnose network issues and problems during call setup. While in this mode more information is stored in the log files.

Extended logging uses more of the device’s resources, and may cause the device to under-perform. Only use extended logging mode when you are troubleshooting an issue.

www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Create a remote support user

Sign in to the web interface, navigate to Maintenance > System

Recovery and select the Remote Support User tab.

The remote support user should only be enabled for troubleshooting reasons when instructed by Cisco TAC.

Peripherals

Create remote support user

1. Click Create user .

2. Open a case with Cisco TAC.

3. Copy the text in the Token field and send it to Cisco TAC.

4. Cisco TAC will generate a password .

The remote support user is valid for seven days, or until it is deleted.

Delete remote support user

Click Delete user .

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

91

Device settings

Administrator Guide

Appendices

About the remote support user

In cases where you need to diagnose problems on the device you can create a remote support user.

The remote support user is granted read access to the device and has access to a limited set of commands that can aid troubleshooting.

You will need assistance from Cisco

Technical Assistance Center (TAC) to acquire the password for the remote support user.

www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

Backup and restore configurations and custom elements

Sign in to the web interface and navigate to Maintenance >

Backup and Restore .

You can include custom elements as well as configurations in a backup file (zip-format). You can choose which of the following elements to include in the bundle:

• Branding images

• Macros

• Favorites

• Sign-in banner

• In-room control panels

• Configurations/settings (all or a sub-set)

The backup file can either be restored manually from the device’s web interface, or you can generalize the backup bundle so that it can be provisioned across multiple devices, for example using

Cisco UCM or TMS (see the next chapters).

Create a backup file

1. Open the Create backup tab.

2. Select the elements you want to include in the backup file.

Elements that currently don’t exist on the device are greyed out.

3. Select which settings - if any - you want to include in the backup file. Note the following:

• As default, all settings are included in the backup file.

• You can remove one or more settings manually by deleting them from the list on the web page.

• If you want to remove all settings that are specific to one device, click Remove system-specific configurations .

This is useful if you are going to restore the backup bundle on other devices.

4. Click Download backup to store the elements in a zip-file on your computer.

Restore a backup file

1. Choose the Restore backup tab.

2. Click Browse...

and find the backup file you want to restore.

All settings and elements in the backup file will be applied.

3. Click Upload file to apply the backup.

Some settings may require that you restart the device before they take effect.

Administrator Guide

Appendices

Additional information

Restoring macros

If a backup file that contains macros is restored on a device the following applies:

• The macro runtime is started or restarted.

• The macros are automatically activated (started).

Restoring branding images

If a backup bundle contains branding images, the UserInterface Wallpaper setting is automatically set to Auto.

This means that the branding images will automatically be displayed, possibly replacing a custom wallpaper.

The backup file

The backup file is a zip-file that contains several files. It is important that the files are at the top level within the zip-file, and not include in a folder.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019. www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

92

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

CUCM provisioning of custom elements

A backup file, as described in the ► Backup and restore configurations and custom elements

chapter, can be used as a customization template for multiple devices.

The customization template (backup file) may be hosted on either:

• the CUCM TFTP file service, or

• a custom web server that can be reached by the devices on

HTTP or HTTPS.

Upload a customization template to the TFTP file server

1. Sign in to Cisco Unified OS Administration.

2. Navigate to Software Upgrades > TFTP File Management .

3. Click Upload File . Enter the name and path of the customization template in the input field.

4. Click Upload File .

When a device get information from CUCM (Cisco Unified

Communications Manager) about the name and location of a customization template, the device will contact the server, download the file, and restore the custom elements.

Configurations will not be restored on the device, even if they are part of the backup file that you use as a customization template.

Add customization provisioning information for each device

1. Sign in to Cisco Unified CM Administration .

2. Navigate to Device > Phone .

3. Fill in the Customization Provisioning fields in the product specific configuration section of the relevant devices:

• Customization File: The customization template file name

(for example: backup.zip) *

• Customization Hash Type: SHA512

• Cutomization Hash: The SHA512 checksum for the customization template.

If these fields are not present, you must install a newer Device

Package on CUCM.

4. Click Save and Apply Config to push the configuration to the devices.

Administrator Guide

Appendices

SHA512 checksum

Tip! You can find the SHA512 checksum of a file by restoring it to a device using its web interface.

1. Sign in to the web interface and navigate to Maintenance > Backup and Restore .

2. Choose the Restore backup tab.

3. Click Browse...

and find the file you want to calculate the checksum for.

Then you can see the SHA512 checksum at the bottom of the page.

CUCM documentation

► https://www.cisco.com/c/en/us/ support/unified-communications/unifiedcommunications-manager-callmanager/ tsd-products-support-series-home.html

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

* If not using the TFTP Service, you must enter the complete URI for the customization template:

<hostname>:<portnumber>/<path-and-filename>

For example:

• http://host:6970/backup.zip, or

• https://host:6971/backup.zip

93 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

TMS provisioning of custom elements

A backup file, as described in the ► Backup and restore configurations and custom elements

chapter, can be used as a customization template for multiple devices.

The backup file must be hosted on a custom web server that can be reached by the devices on HTTP or HTTPS.

When a device get information from TMS (TelePresence

Management Suite) about the name and location of the backup file, the device will contact the server, download the file, and restore the custom elements.

Create and apply a configuration template

1. Create a configurations template.

2. Add a custom command containing the following XML string in the configuration template:

<Command>

<Provisioning>

<Service>

<Fetch>

<URL> web-server-address </URL>

<Checksum> checksum </Checksum>

<Origin> origin </Origin>

</Fetch>

</Service>

</Provisioning>

</Command>

where

web-server-address:

The URI to the backup file (for example, http://host/backup.zip).

checksum:

The SHA512 checksum of the backup file.

origin:

Provisioning *

3. Select the devices you want to push the configuration template to, and click Set on systems .

Read the ► Cisco TMS administrator guide for details how to create TMS configurations templates and make custom commands.

Administrator Guide

Appendices

SHA512 checksum

Tip! You can find the SHA512 checksum of a file by restoring it to a device using its web interface.

1. Sign in to the web interface and navigate to Maintenance > Backup and Restore .

2. Choose the Restore backup tab.

3. Click Browse...

and find the file you want to calculate the checksum for.

Then you can see the SHA512 checksum at the bottom of the page.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

* If not setting this parameter to Provisioning , also configurations that are part of the backup file will be pushed to the device. If the backup file contains configurations that are specific to one device, for example static IP addresses, device name, and contact information, you may and up with devices that you cannot reach.

94 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

Revert to the previously used software image

Sign in to the web interface and navigate to Maintenance >

System Recovery .

We recommend you to back up the log files, configurations, and custom elements of the device before you swap to the previously used software image.

Back up log files, configurations and custom elements

1. Select the Backup tab.

2. Click Download logs and follow the instructions to save the log files on your computer.

3. Click Download backup and follow the instructions to save the backup bundle on your computer.

Revert to the previously used software image

Only administrators, or when in contact with Cisco technical support, should perform this procedure.

1. Select the Software Recovery Swap tab.

2. Click Switch to software: cex.y.z...

, where x.y.z indicates the software version.

3. Click OK to confirm your choice, or Cancel if you have changed your mind.

Wait while the device resets. The device restarts automatically when finished. This procedure may take a few minutes.

Administrator Guide

Appendices

About the previously used software image

If there is a severe problem with the device, switching to the previously used software image may help solving the problem.

If the device has not been factory reset since the last software upgrade, the previously used software image still resides on the device. You do not have to download the software again.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

95 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

Factory reset the video conferencing device

(page 1 of 3)

If there is a severe problem with the device, the last resort may be to reset it to its default factory settings.

It is not possible to undo a factory reset.

Always consider reverting to the previously used software image before performing a factory reset. In many situations this will recover the device. Read about software swapping in the

► Revert to the previously used software image

chapter.

We recommend that you use the web interface or user interface to factory reset the device. If these interfaces are not available, use the power button.

A factory reset implies:

• Call logs are deleted.

• Passphrases are reset to default.

• All device parameters are reset to default values.

• All files that have been uploaded to the device are deleted.

This includes, but is not limited to, custom wallpaper, branding elements, certificates, and favorites lists.

• The previous (inactive) software image is deleted.

• Option keys and release keys are not affected.

The device restarts automatically after the factory reset. It is using the same software image as before.

We recommend that you back up the log files, configurations, and custom elements of the device before you perform a factory reset; otherwise these data will be lost.

Administrator Guide

Appendices

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

96 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals Device settings

Factory reset the video conferencing device

(page 2 of 3)

Factory reset using the web interface

We recommend that you back up the log files and configuration of the device before you continue with the factory reset.

Sign in to the web interface and navigate to Maintenance >

System Recovery .

1. Select the Factory Reset tab, and read the provided information carefully.

2. Click Perform a factory reset...

.

3. Click Yes to confirm your choice, or Cancel if you have changed your mind.

4. Wait while the device reverts to the default factory settings.

When finished, the device restarts automatically. This may take a few minutes.

When the device has been successfully reset to factory settings, the Setup assistant starts with the Welcome screen.

Factory reset from the user interface

We recommend that you back up the log files and configuration of the device before you continue with the factory reset.

1. Select the device name or address at the top of the user interface.

2. Select Settings .

3. Select Factory reset .

4. Select Reset to confirm your choice, or Back if you have changed your mind.

5. Wait while the device reverts to the default factory settings.

When finished, the device restarts automatically. This may take a few minutes.

When the device has been successfully reset to factory settings, the Setup assistant starts with the Welcome screen.

Administrator Guide

Appendices

Back up log files, configurations, and custom elements

Sign in to the web interface and navigate to Maintenance > System Recovery .

1. Select the Backup tab.

2. Click Download logs and follow the instructions to save the log files on your computer.

3. Click Download backup and follow the instructions to save the backup bundle on your computer.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

97 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals

Factory reset the video conferencing device

(page 3 of 3)

Factory reset using the power button

We recommend that you back up the log files and configuration of the device before you continue with the factory reset.

1. Press and hold the power button until the LED light goes out completely and the device shuts down.

2. Press and hold the power button until the LEDs start blinking slowly (approximately 10 seconds). Then release the button.

3. Within four seconds after the LEDs start blinking, press the power button twice to engage the factory reset.

4. Wait while the device reverts to the default factory settings.

When finished, the device restarts automatically. This may take a few minutes.

When the device has been successfully reset to factory settings, the Setup assistant starts with the Welcome screen.

If you failed to press the power button twice within the four seconds, the device will not revert to the default factory settings, and you will not see the confirmation message. If this happens, go back to step 1 and try again.

Power button with

LED indicator

Device settings

Administrator Guide

Appendices

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

98 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Factory reset Cisco Touch 10

This chapter applies to the new Touch 10 controller that was launched late 2017 (Cisco Touch 10).

This device is identified by the logo on front, and fewer connectors at the back.

See the next page for the older version.

In an error situation it may be required to factory reset the Touch controller to recover connectivity. This should be done only when in contact with the Cisco support organization.

When factory resetting the Touch controller the pairing information is lost, and the Touch itself (not the video conferencing device) is reverted to factory defaults.

It is not possible to undo a factory reset.

Peripherals

1. Open the small cover at the rear to find the reset button.

2. Press and hold the reset button until the mute button at the front starts blinking (approximately 5 seconds). Then release the button.

Touch 10 automatically reverts to the default factory settings and restarts.

Touch 10 must be paired to the video conferencing device anew. When successfully paired it receives a new configuration automatically from the device.

Device settings

Administrator Guide

Appendices

About pairing and how to connect Touch 10 to the video conferencing device

In order to use the Touch 10 controller, it must be paired to the video conferencing device via LAN (remote pairing).

Read about pairing and how to connect

Touch 10 to the video conferencing

device in the ► Connect the Touch 10 controller chapter.

Open the cover to find the reset button

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

Mute button starts blinking

99

Reset button www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration Peripherals

Factory reset Cisco TelePresence Touch 10

This chapter applies to the first Touch 10 controller (Cisco

TelePresence Touch 10).

This device has no logo on front.

See the previous page for the newer version that was launched late 2017.

In an error situation it may be required to factory reset the Touch controller to recover connectivity. This should be done only when in contact with the Cisco support organization.

When factory resetting the Touch controller the pairing information is lost, and the Touch itself (not the video conferencing device) is reverted to factory defaults.

1. Locate the Mute and Volume down buttons.

2. Press and hold the Mute button until it starts blinking (red and green). It takes approximately 10 seconds.

3. Press the Volume down button twice.

Touch 10 automatically reverts to the default factory settings and restarts.

Touch 10 must be paired to the video conferencing device anew. When successfully paired it receives a new configuration automatically from the device.

It is not possible to undo a factory reset.

Device settings

Administrator Guide

Appendices

About pairing and how to connect Touch 10 to the video conferencing device

In order to use the Touch 10 controller, it must be paired to the video conferencing device via LAN (remote pairing).

Read about pairing and how to connect

Touch 10 to the video conferencing

device in the ► Connect the Touch 10 controller chapter.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019.

100

Mute

Volume down www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco TelePresence SX20 Quick Set

Introduction Configuration

Capture user interface screenshots

Sign in to the web interface and navigate to Maintenance >

User Interface Screenshots .

Peripherals Device settings

Administrator Guide

Appendices

Delete screenshots

If you want to delete all screenshots, click Remove all .

To delete just one screenshot, click the

×

button for that screenshot.

About user interface screenshots

You can capture screenshots both of a Touch controller that is connected to the device, and of the main screen with menus, indicators and messages (also know as on-screen display ).

Capture a screenshot

Click Take screenshot of Touch Panel to capture a screenshot of the Touch controller, or click Take screenshot of OSD to capture a screenshot of the main screen (on screen display).

The screenshot displays in the area below the buttons. It may take up to 30 seconds before the screenshot is ready.

All captured snapshots are included in the list above the buttons. Click the screenshot ID to display the image.

D15329.14 SX20 Administrator Guide CE9.8, JULY 2019. www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

101

advertisement

Was this manual useful for you? Yes No
Thank you for your participation!

* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project

Related manuals

Download PDF

advertisement

Table of contents