Maintenance. Cisco DX70, Webex DX80, Webex Desk Series

Add to my manuals
190 Pages

advertisement

Maintenance. Cisco DX70, Webex DX80, Webex Desk Series | Manualzz

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

Administrator Guide

Appendices

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

Chapter 4

Maintenance

70 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

Upgrade the system software

(page 1 of 2)

Convert between Android-based software and

CE software

From Collaboration Software version 8.2 (CE8.2) all DX80 and

DX70 units can run CE software , which is the same software that runs on the Cisco TelePresence SX and MX Series.

DX80 and DX70 were originally shipped with Android based software , but are now shipping with CE software .

Before converting to CE software , it is important to carefully consider the conversion requirements and the functionality changes compared to Android based software .

The CE software on DX devices does not support the following features in CE9.1:

• 3 rd party app installation

• Keyboard control, keyboard and mouse redirect

Refer to the Software Release Notes for further information.

Upgrading from CE8 to CE9

The MultiStream feature with Cisco TelePresence Server is deprecated in CE9.

Also, some features that were available from the touch interface in

CE8, are not available in the first CE9 releases. Read the release notes for details before you upgrade.

Find a detailed description about how to convert from Androidbased software and CE software, and vice versa, in the Cisco

Webex DX70 and DX80 Convert between CE and Android based software guide available under Install and Upgrade Guides at

► https://www.cisco.com/go/dx-docs

Administrator Guide

Appendices

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

71 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals

Upgrade the system software

(page 2 of 2)

You can only upgrade to another CE software version using this procedure, for example from CE8.2.x to CE8.2.y.

If you want to convert between Android-based software, and CE software, refer to the previous page.

Sign in to the web interface and navigate to Maintenance >

Software Upgrade .

Download new software

Each software version has a unique file name. Go to the Cisco

Download Software web page, and select your product:

►   https://software.cisco.com/download/home

The format of the file name:

“s52040ce9_7_x-yyy.pkg”

Where "x" represents the dot release number, and "yyy" represents a unique identifier of the software.

Software release notes

For a complete overview of the news and changes, we recommend reading the Software Release Notes (CE9).

Go to: ►   https://www.cisco.com/c/en/us/support/ collaboration-endpoints/desktop-collaboration-experiencedx600-series/tsd-products-support-series-home.html

System settings

Administrator Guide

Appendices

Software download

Go to the Cisco Download Software web page, and select your product: ► https:// software.cisco.com/download/home

The SX, MX and DX series can be upgraded from the web interface using

PKG files.

Install new software

Download the appropriate software package and store it on your computer. This is a .pkg file. Don’t change the file name.

1. Click Browse...

and find the .pkg file that contains the new software.

The software version will be detected and shown.

2. Click Install software to start the installation process.

The complete installation normally take no longer than 15 minutes.

You can follow the progress on the web page. The video system restarts automatically after the installation.

You must sign in anew in order to continue working with the web interface after the restart.

Check new software version

When you have selected a file, the software version is shown here

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019. www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

72

Cisco Webex DX70 and DX80

Introduction Configuration

Add option keys

Sign in to the web interface and navigate to Maintenance >

Option Keys .

You see a list of all option keys, also the ones that are not installed on your video system.

Contact your Cisco representative for information about how to get option keys for the uninstalled options.

Peripherals

The video system’s serial number

You need the video system’s serial number when ordering an option key.

Add an option key

1. Enter an Option Key in the text input field.

2. Click Add option key .

If you want to add more than one option key, repeat these steps for all keys.

System settings

Administrator Guide

Appendices

About option keys

Your video system may or may not have one or more software options installed. In order to activate the optional functionality the corresponding option key must be present on the video system.

Each video system has unique option keys.

Option keys are not deleted when performing a software upgrade or factory reset, so they need to be added only once.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

73 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration

System status

System information overview

Sign in to the web interface to see the System Information page.

This page shows the product type, system name and basic information about the hardware, software, installed options and network address. Registration status for the video networks (SIP and H.323) is included, as well as the number/URI to use when making a call to the system.

Peripherals System settings

Detailed system status

Sign in to the web interface, and navigate to Setup > Status in order to find more detailed status information * .

Search for a status entry

Enter as many letters as needed in the search field. All entries that contain these letters are shown in the right pane. Entries that have these letters in their value space are also shown.

Administrator Guide

Appendices

Select a category and navigate to the correct status

The system status is grouped in categories. Choose a category in the left pane to show the related status to the right.

* The status shown in the illustration serve as an example. The status of your system may be different.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

74 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration

Run diagnostics

Sign in to the web interface and navigate to Maintenance >

Diagnostics .

The diagnostics page lists the status for some common sources of errors * .

Errors and critical issues are clearly marked in red color; warnings are yellow.

Peripherals

Run diagnostics

Click Re-run diagnostics to ensure that the list is up to date.

Leave standby mode

Click Wake up the system to wake up a video system that is in standby mode.

System settings

Administrator Guide

Appendices

* The messages shown in the illustration serve as examples. Your system may show other information.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

75 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration

Download log files

Sign in to the web interface and navigate to

Maintenance > System Logs .

Download all log files

Click Download logs archive...

and follow the instructions.

An anonymized call history is included in the log files by default.

Use the drop down list if you want to exclude the call history from the log files, or if you want to include the full call history (non-anonymous caller/callee).

Open/save one log file

Click the file name to open the log file in the web browser; right click to save the file on the computer.

Peripherals

Start extended logging

Click Start extended logging...

.

Extended logging lasts for

3 or 10 minutes, depending on whether full capture of network traffic is included or not.

Click Stop extended logging if you want to stop the extended logging before it times out.

As default, the network traffic is not captured. Use the drop down menu if you want to include partial or full capture of network traffic.

Refresh a log file list

Click the refresh button for

Current logs or Historical logs to update the corresponding lists.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

76

System settings

Administrator Guide

Appendices

About log files

The log files are Cisco specific debug files which may be requested by the

Cisco support organization if you need technical support.

The current log files are time stamped event log files.

All current log files are archived in a time stamped historical log file each time the video system restarts. If the maximum number of historical log files is reached, the oldest one will be overwritten.

Extended logging mode

Extended logging mode may be switched on to help diagnose network issues and problems during call setup. While in this mode more information is stored in the log files.

Extended logging uses more of the video system’s resources, and may cause the video system to under-perform. Only use extended logging mode when you are troubleshooting an issue.

www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration

Create a remote support user

Sign in to the web interface, navigate to Maintenance > System

Recovery and select the Remote Support User tab.

The remote support user should only be enabled for troubleshooting reasons when instructed by Cisco TAC.

Peripherals

Create remote support user

1. Click Create user .

2. Open a case with Cisco TAC.

3. Copy the text in the Token field and send it to Cisco TAC.

4. Cisco TAC will generate a password .

The remote support user is valid for seven days, or until it is deleted.

Delete remote support user

Click Delete user .

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

77

System settings

Administrator Guide

Appendices

About the remote support user

In cases where you need to diagnose problems on the video system you can create a remote support user.

The remote support user is granted read access to the system and has access to a limited set of commands that can aid troubleshooting.

You will need assistance from Cisco

Technical Assistance Center (TAC) to acquire the password for the remote support user.

www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

Backup and restore configurations and custom elements

Sign in to the web interface and navigate to Maintenance >

Backup and Restore .

You can include custom elements as well as configurations in a backup file (zip-format). You can choose which of the following elements to include in the bundle:

• Branding images

• Macros

• Favorites

• Sign-in banner

• In-room control panels

• Configurations/settings (all or a sub-set)

The backup file can either be restored manually from the video system’s web interface, or you can generalize the backup bundle so that it can be provisioned across multiple video systems, for example using Cisco UCM or TMS (see the next chapters).

Create a backup file

1. Open the Create backup tab.

2. Select the elements you want to include in the backup file.

Elements that currently don’t exist on the video system are greyed out.

3. Select which settings - if any - you want to include in the backup file. Note the following:

• As default, all settings are included in the backup file.

• You can remove one or more settings manually by deleting them from the list on the web page.

• If you want to remove all settings that are specific to one video system, click Remove system-specific configurations .

This is useful if you are going to restore the backup bundle on other video systems.

4. Click Download backup to store the elements in a zip-file on your computer.

Restore a backup file

1. Choose the Restore backup tab.

2. Click Browse...

and find the backup file you want to restore.

All settings and elements in the backup file will be applied.

3. Click Upload file to apply the backup.

Some settings may require that you restart the video system before they take effect.

Administrator Guide

Appendices

Additional information

Restoring macros

If a backup file that contains macros is restored on a video system the following applies:

• The macro runtime is started or restarted.

• The macros are automatically activated (started).

Restoring branding images

If a backup bundle contains branding images, the UserInterface Wallpaper setting is automatically set to Auto.

This means that the branding images will automatically be displayed, possibly replacing a custom wallpaper.

The backup file

The backup file is a zip-file that contains several files. It is important that the files are at the top level within the zip-file, and not include in a folder.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019. www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

78

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

CUCM provisioning of custom elements

A backup file, as described in the ► Backup and restore configurations and custom elements

chapter, can be used as a customization template for multiple video systems.

The customization template (backup file) may be hosted on either:

• the CUCM TFTP file service, or

• a custom web server that can be reached by the video systems on HTTP or HTTPS.

Upload a customization template to the TFTP file server

1. Sign in to Cisco Unified OS Administration.

2. Navigate to Software Upgrades > TFTP File Management .

3. Click Upload File . Enter the name and path of the customization template in the input field.

4. Click Upload File .

When a video system get information from CUCM (Cisco Unified

Communications Manager) about the name and location of a customization template, the video system will contact the server, download the file, and restore the custom elements.

Configurations will not be restored on the video system, even if they are part of the backup file that you use as a customization template.

Add customization provisioning information for each video system

1. Sign in to Cisco Unified CM Administration .

2. Navigate to Device > Phone .

3. Fill in the Customization Provisioning fields in the product specific configuration section of the relevant devices:

• Customization File: The customization template file name

(for example: backup.zip) *

• Customization Hash Type: SHA512

• Cutomization Hash: The SHA512 checksum for the customization template.

If these fields are not present, you must install a newer Device

Package on CUCM.

4. Click Save and Apply Config to push the configuration to the video systems.

Administrator Guide

Appendices

SHA512 checksum

Tip! You can find the SHA512 checksum of a file by restoring it to a video system using its web interface.

1. Sign in to the web interface and navigate to Maintenance > Backup and Restore .

2. Choose the Restore backup tab.

3. Click Browse...

and find the file you want to calculate the checksum for.

Then you can see the SHA512 checksum at the bottom of the page.

CUCM documentation

►  https://www.cisco.com/c/en/us/ support/unified-communications/unifiedcommunications-manager-callmanager/ tsd-products-support-series-home.html

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

* If not using the TFTP Service, you must enter the complete URI for the customization template:

<hostname>:<portnumber>/<path-and-filename>

For example:

• http://host:6970/backup.zip, or

• https://host:6971/backup.zip

79 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

TMS provisioning of custom elements

A backup file, as described in the ► Backup and restore configurations and custom elements

chapter, can be used as a customization template for multiple video systems.

The backup file must be hosted on a custom web server that can be reached by the video systems on HTTP or HTTPS.

When a video system get information from TMS (TelePresence

Management Suite) about the name and location of the backup file, the video system will contact the server, download the file, and restore the custom elements.

Create and apply a configuration template

1. Create a configurations template.

2. Add a custom command containing the following XML string in the configuration template:

<Command>

<Provisioning>

<Service>

<Fetch>

<URL> web-server-address </URL>

<Checksum> checksum </Checksum>

<Origin> origin </Origin>

</Fetch>

</Service>

</Provisioning>

</Command>

where

web-server-address:

The URI to the backup file (for example, http://host/backup.zip).

checksum:

The SHA512 checksum of the backup file.

origin:

Provisioning *

3. Select the video systems you want to push the configuration template to, and click Set on systems .

Read the ►  Cisco TMS administrator guide for details how to create TMS configurations templates and make custom commands.

Administrator Guide

Appendices

SHA512 checksum

Tip! You can find the SHA512 checksum of a file by restoring it to a video system using its web interface.

1. Sign in to the web interface and navigate to Maintenance > Backup and Restore .

2. Choose the Restore backup tab.

3. Click Browse...

and find the file you want to calculate the checksum for.

Then you can see the SHA512 checksum at the bottom of the page.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

* If not setting this parameter to Provisioning , also configurations that are part of the backup file will be pushed to the video system. If the backup file contains configurations that are specific to one video system, for example static IP addresses, system name, and contact information, you may and up with video systems that you cannot reach.

80 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

Revert to the previously used software image

Sign in to the web interface and navigate to Maintenance >

System Recovery .

We recommend you to back up the log files, configurations, and custom elements of the video system before you swap to the previously used software image.

Note: You can only revert to another CE software version using this procedure, for example from CE8.3.y to CE8.2.x.

If you want to convert back to Android-based software, refer to the

► Upgrade the system software chapter.

Back up log files, configurations and custom elements

1. Select the Backup tab.

2. Click Download logs and follow the instructions to save the log files on your computer.

3. Click Download backup and follow the instructions to save the backup bundle on your computer.

Revert to the previously used software image

Only administrators, or when in contact with Cisco technical support, should perform this procedure.

1. Select the Software Recovery Swap tab.

2. Click Switch to software: cex.y.z...

, where x.y.z indicates the software version.

3. Click Yes to confirm your choice, or Cancel if you have changed your mind.

Wait while the system resets. The system restarts automatically when finished. This procedure may take a few minutes.

Administrator Guide

Appendices

About the previously used software image

If there is a severe problem with the video system, switching to the previously used software image may help solving the problem.

If the system has not been factory reset since the last software upgrade, the previously used software image still resides on the system. You do not have to download the software again.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

81 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

Factory reset the video system

(page 1 of 4)

If there is a severe problem with the video system, the last resort may be to reset it to its default factory settings.

It is not possible to undo a factory reset.

Always consider reverting to the previously used software image before performing a factory reset. In many situations this will recover the system. Read about software swapping in the

► Revert to the previously used software image

chapter.

We recommend that you use the web interface or user interface to factory reset the video system. If these interfaces are not available, use the reset pin-hole for DX80 and the mute and volume buttons for DX70.

A factory reset implies:

• Call logs are deleted.

• Passphrases are reset to default.

• All system parameters are reset to default values.

• All files that have been uploaded to the system are deleted.

This includes, but is not limited to, custom wallpaper, certificates, and favorites lists.

• The previous (inactive) software image is deleted.

• Option keys are not affected.

The video system restarts automatically after the factory reset. It is using the same software image as before.

We recommend that you back up the log files, configurations, and custom elements of the video system before you perform a factory reset; otherwise these data will be lost.

Administrator Guide

Appendices

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

82 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration Peripherals System settings

Factory reset the video system

(page 2 of 4)

Factory reset using the web interface

We recommend that you back up the log files and configuration of the video system before you continue with the factory reset.

Sign in to the web interface and navigate to Maintenance >

System Recovery .

1. Select the Factory Reset tab, and read the provided information carefully.

2. Click Perform a factory reset...

.

3. Click Yes to confirm your choice, or Cancel if you have changed your mind.

4. Wait while the video system reverts to the default factory settings. When finished, the video system restarts automatically. This may take a few minutes.

When the system has been successfully reset to factory settings, the Setup assistant starts with the Welcome screen.

Factory reset from the user interface

We recommend that you back up the log files and configuration of the video system before you continue with the factory reset.

1. Select the contact information in the upper left corner of the user interface.

2. Select Settings .

3. Select Factory reset .

4. Select Reset to confirm your choice, or Back if you have changed your mind.

5. Wait while the video system reverts to the default factory settings. When finished, the video system restarts automatically. This may take a few minutes.

When the system has been successfully reset to factory settings, the Setup assistant starts with the Welcome screen.

Administrator Guide

Appendices

Back up log files, configurations, and custom elements

Sign in to the web interface and navigate to Maintenance > System Recovery .

Back up log files, configurations, and custom element

1. Select the Backup tab.

2. Click Download logs and follow the instructions to save the log files on your computer.

3. Click Download backup and follow the instructions to save the backup bundle on your computer.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

83 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration

Factory reset the video system

(page 3 of 4)

We recommend that you back up the log files and configuration of the video system before you continue with the factory reset.

Factory reset DX80 using the mute and volume buttons

Follow these steps to factory reset a DX80 on boot up. If the video system is on, press and hold the power button until the system shuts down before you continue.

1. Locate the Mute and Volume up buttons.

2. Press and hold the Volume Up button and power on the device.

3. Release the Volume Up button when the Mute button is lit red, then press the Mute button.

Wait while the video system reverts to the default factory settings. The video system restarts automatically when finished. This may take a few minutes.

When the system has been successfully reset to factory settings, the

Setup assistant starts and you will see the Welcome screen.

Factory reset DX80 using the reset button

To use this method, the DX80 must be up and running.

1. Flip the connector cover up to uncover the connector panel at the rear of the video system.

2. Use the tip of a pen (or similar) to press the recessed reset button.

Hold the button for 1-2 seconds, until a notification Resetting to factory settings shows on screen.

3. Wait while the video system reverts to the default factory settings. The video system restarts automatically when finished. This may take a few minutes.

When the system has been successfully reset to factory settings, the

Setup assistant starts and you will see the Welcome screen.

Peripherals

Mute

Volume up

Right side seen from the front

Reset button (pin hole)

The recessed button can be quite difficult to use.

You should feel the button go down when pushed.

System settings

Administrator Guide

Appendices

Flip the connector cover up to uncover the connector panel.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019. www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

84

Cisco Webex DX70 and DX80

Introduction Configuration

Factory reset the video system

(page 4 of 4)

We recommend that you back up the log files and configuration of the video system before you continue with the factory reset.

Factory reset DX70 using the mute and volume buttons

Follow these steps to factory reset a DX70 on boot up. If the video system is on, press and hold the power button until the system shuts down before you continue.

1. Locate the Mute and Volume up buttons (LEDs).

2. Press the power button, and pay attention to the Mute button.

3. When the Mute button has blinked twice, press the Volume up button, immediately followed by pressing and holding the Mute button for approximately 4 seconds. During this process the Mute button turns red for a few seconds.

Wait while the video system reverts to the default factory settings. The video system restarts automatically when finished. This may take a few minutes.

When the system has been successfully reset to factory settings, the

Setup assistant starts with the Welcome screen.

Peripherals System settings

Administrator Guide

Appendices

Mute

Volume up

Power button

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

85 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

Cisco Webex DX70 and DX80

Introduction Configuration

Capture user interface screenshots

Sign in to the web interface and navigate to Maintenance >

User Interface Screenshots .

Peripherals

Delete screenshots

If you want to delete all screenshots, click Remove all .

To delete just one screenshot, click the

×

button for that screenshot.

System settings

Administrator Guide

Appendices

About user interface screenshots

You can capture screenshots of the onscreen display (menus, indicators and messages on the main display).

Capture a screenshot

Click Take screenshot of OSD to capture a screenshot of the on-screen display.

The screenshot displays in the area below the buttons. It may take up to 30 seconds before the screenshot is ready.

All captured snapshots are included in the list above the buttons. Click the screenshot ID to display the image.

D15362.11 DX70 and DX80 Administrator Guide CE9.7, APRIL 2019.

86 www.cisco.com — Copyright © 2019 Cisco Systems, Inc. All rights reserved.

advertisement

Was this manual useful for you? Yes No
Thank you for your participation!

* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project

Related manuals

Download PDF

advertisement

Table of contents