System Recovery (Windows 8.x). MSI AG270 2QC-058RU, AG270 2QL-210EU, AG270 2QC-057RU, AG270 2QC 3K-002EU, AG270 2QC 3K-001US, MS-AF16, MS-AF18, GF63 Thin (Intel® 10th Gen)(GeForce® GTX), AG270 2QE-061RU, MMS-AF16


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System Recovery (Windows 8.x). MSI AG270 2QC-058RU, AG270 2QL-210EU, AG270 2QC-057RU, AG270 2QC 3K-002EU, AG270 2QC 3K-001US, MS-AF16, MS-AF18, GF63 Thin (Intel® 10th Gen)(GeForce® GTX), AG270 2QE-061RU, MMS-AF16 | Manualzz

System Operations

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System Recovery (Windows 8.x)

Important

The System Recovery Function is only available on systems bundled with Windows OS and MSI utilities by default�

The purposes for using the System Recovery Function may include:

Restore the system back to the initial status of original manufacturer’s default settings�

When some errors have occurred to the operating system in use�

When the operating system is affected by virus and is not able to work normally�

When you want to install the OS with other built-in languages�

Before using the System Recovery Function, please backup the important data saved on your system drive to other storage devices�

If the following solution fails to recover your system, please contact the authorized local distributor or service center for further assistance�

Creating System Recovery Discs

For the first-time use, it is highly recommended that users create system recovery discs as the backup solution in the event of a catastrophic disk failure or other accidents�

Double-click the “BurnRecovery” icon on the desktop to launch the Recovery Disc

Creation Tool� Follow the on-screen instructions to create all recovery discs�

All-in-One PC

Recovering the System with the Recovery Discs

This section is meant for users to restore your system with the recovery discs that you created beforehand�

Follow the instructions below to continue:

1� Insert the recovery disc into the optical disc drive�

2� Click [Settings] recovery]�

on desktop, then select [Change PC settings] > [Update and

3� Click [Recovery] > [Advanced startup], and select [Restart now] to restart the system�

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System Operations

4� After booting up, the following screen will pop up, select [Continue]�

5� Press any key to reconfirm the selection when the following message appears�

6� The Windows OS starts loading files�

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7� The system recovery menu pops up� [Hard Disk Recovery] will format the whole HDD�

All data on the HDD will be erased while all settings will be restored to manufacturer default� Select [Hard Disk Recovery] only when your HDD is infected with fatal viruses and no solution can be found except a clear cleanup of the HDD�

All-in-One PC

[System Partition Recovery] will format the C drive only� Only the C drive will be restored to manufacturer default� Other drives will not be affected� It is highly recommended that users select [System Partition Recovery] to restore the system�

8� The system recovery will format your HDD partition� Make sure that the important data have been backed up� Click [YES] to continue; click [NO] to stop the system recovery�

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Click [YES] again to reconfirm; click [NO] to stop the system recovery�

9� DO NOT turn off the system power while performing the system recovery function, or it may cause unknown damage to the system�

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System Operations

10� The following message indicates successful system recovery� Press [OK] to restart the system and access the Windows operating system as usual�

11� If the recovery process is interrupted or failed, please repeat the recovery procedures from the beginning�

All-in-One PC

Recovery from the Operating System

Refresh PC

The Refresh PC utility checks whether the system files, Windows registry, and other important system components are working fine or not; on finding issues with Windows files, it will attempt to repair your PC� If your PC isn’t running well, you can refresh it without losing your personal files�

1� Click [Settings] recovery]�

on desktop, then select [Change PC settings] > [Update and

2� Click [Recovery] > [Refresh your PC without affecting your files], and select [Get started]�

3� It will show the changes which will be made during the process, click [Next] to continue�

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System Operations

4� A message indicates that your PC is ready to be refreshed, click [Refresh] to start�

This might take a while�

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5� After the refresh process ends, you will be back to Windows Start Screen where you can find all default Windows utilities and widgets�

All-in-One PC

Reset PC

The Reset utility will bring the system back to original factory settings�

1� Click [Settings] recovery]�

on desktop, then select [Change PC settings] > [Update and

2� Click [Recovery] > [Remove everything and reinstall Windows], and select [Get started]�

3� It will show the changes to be made during the process, click [Next] to continue�

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System Operations

4� You will be prompted to choose which drive you want to clean for a hard disk with multiple partitions�

5� Now, select either to remove files or to fully clean drives according to your needs�

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6� It is now ready to reset your PC, click [Reset] and follow the on-screen instructions to restart your PC�

Appendix A

Troubleshooting

Troubleshooting

A-2

My system does not start�

1� Check if the system is connected to an electrical outlet and it is turned on�

2� Check if the power cord and all cables are connected firmly�

When I turn on my computer, the message “Operating System not found” appears or Windows does not start�

1� Check if there is a non-bootable CD/ DVD inside the optical disk drive� If so, remove the CD/ DVD then restart the computer�

2� Check Boot Device Priority settings in the BIOS Setup�

The system can not be shut down�

It is best to shut down your computer using the Shut Down icon in the operating system� Using other methods, including those listed below, may result in data failure�

If the Shut Down procedure does not work, choose one of the following steps:

1� Press Ctrl+Alt+Del keys, then choose Shut Down�

2� Press and hold the power button till the system is off�

3� Unplug the power cable from the system�

My microphone does not work�

1� For built-in microphone, please go to Start > Control Panel > Sounds and Audio

Devices > Audio to check if it is muted�

2� If you are using an external microphone, check that the microphone is plugged into the Microphone jack�

The Internet connection has problems�

1� If you are having a problem connecting to your Internet Service Provider (ISP), check if the ISP is experiencing technical problems�

2� Check the Network settings and connection and make sure the system is properly configured to Internet access�

3� The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points� To maximize the data transfer speed, choose the access point closest to your system�

All-in-One PC

System speakers do not work�

1� Check the master volume setting in the Audio Mixer�

2� If you are using an application that has its own volume control, check if the volume is muted�

3� If you have connected an audio cable to the Headphone jack, disconnect it�

4� If the system has OSD function, please adjust the volume of OSD�

I cannot play a CD/ DVD with the DVD-ROM of the system�

1� Make sure the label of the CD/ DVD is facing up�

2� If the CD/ DVD requires software, make sure the software is well installed according to the program instructions�

3� If a region code warning appears when you play the DVD, the problem could be that the DVD is incompatible with the DVD-ROM in your system� The region code is listed on the disc packaging�

4� If you see video but cannot hear audio, check the media player� Also, make sure the speakers and the master volume setting in the Audio Mixer are not muted�

5� Check if the drivers are installed properly� Click Start > Control Panel > System >

Device Manager�

6� A dirty or scratched disc may cause the computer to hang when it is trying to read the disc� If necessary, reboot the computer, remove the disc, and check if it is dirty or scratched�

7� Please use DVD player software like PowerDVD or WinDVD to play DVD video�

My DVD-ROM drive tray does not open�

1� Make sure the computer is turned on�

2� Press the Eject button on the DVD-ROM drive�

3� If the Eject button does not work, open the tray by inserting a sharp, pointed object into the hole next to the Eject button�

System monitor does not display anything�

1� Check if the system is connected to an electrical outlet and it is turned on�

2� The system may be in Standby mode� Press any key to activate the Display�

A-3

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Key Features

  • All-in-One PC Black, Red 230 W
  • Intel® Core™ i7 i7-4870HQ 2.5 GHz
  • 68.6 cm (27") Quad HD 2560 x 1440
  • 16 GB DDR3L-SDRAM
  • 2.26 TB HDD+SSD DVD Super Multi Card reader integrated
  • NVIDIA® GeForce® GTX 970M 6 GB Intel® Iris™ Pro Graphics 5200
  • 2 MP
  • Wi-Fi 5 (802.11ac) Ethernet LAN 10,100,1000 Mbit/s Bluetooth
  • Windows 8.1 64-bit

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