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Troubleshooting
This chapter describes what to do in response to a paper jam in the main unit or an error message display.
7
CHAPTER
7-1
Clearing Paper Jams
If a paper jam occurs, the error message <REC. PAPER JAM> appears on the display and the Alarm lamp flashes.
Display Indicating the Locations of Paper Jams
The error number on the display indicates the location where there is a paper jam.
With the power turned ON, remove the jammed paper following the procedures below. If multiple error numbers are displayed, remove the paper following the procedures for each error number.
7
IMPORTANT
When the message <CHECK DOCUMENT> is displayed, a paper jam occurs in the
feeder. Remove the jammed paper from the feeder. (See "Feeder," on p. 7-17.)
WARNING
There are some areas inside the machine which are subject to high voltages.
When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
CAUTION
When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper.
When removing jammed paper or replacing the toner cartridge, take care not to allow the toner to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.
7-2
Clearing Paper Jams
The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock.
1
Check the error number and see the appropriate pages for instructions on how to find and remove jammed paper.
If jammed paper tears while being removed, be sure to remove any remaining pieces from inside the machine.
Location of the Paper Jam and the Paper Number
Describing How to Remove the Jammed Paper
[2]
[1]
[4]
[3]
Location of the Paper Jam
[1]: Left Cover and Fixing Unit
[2]: Upper Left Side Cover and Output Tray
[3]: Lower Left Side Cover
[4]: Stack Bypass
Applicable Page
2
After you have cleared all paper jams at the locations indicated on the control panel, restore all levers and covers to their original positions.
Clearing Paper Jams
7-3
7
7
Left Cover and the Fixing Unit
If a paper jam occurs in the left cover and the fixing unit, the following display appears. Follow the procedure described below to remove the jammed paper.
1
Open the front cover of the main unit.
2
Open the stack bypass.
7-4
Clearing Paper Jams
3
Pull out the left cover of the stack bypass.
CAUTION
Grasp the handle and pull out the left cover horizontally to the left.
(Be careful not to pull it upward as it may easily come off.)
4
Turn the paper feeding dial counterclockwise.
7
5
Push the green fixing levers down over the toner cartridge.
Clearing Paper Jams
7-5
CAUTION
The parts located around the green lever of the exit slot guide are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area except the lever.
6
Remove any jammed paper.
CO
PY
FAX
Displ ay Co ntras
Special Features
Collate
Enlar ge
2
Reduce
1
Two P age S epara tion
3
Frame Erase
4
F1
PRI
N
7
7
Pull the green fixing lever up over the toner cartridge.
Displ ay Co ntras
CO
PY
Special Features
Collate
Enlar ge
Reduce
1
Two P age S epara tion
3
2
Frame Erase
4
FAX
PRI
N
F1
8
Close the left cover of the stack bypass.
7-6
Clearing Paper Jams
CAUTION
Close the left cover until it latches. If the cover is not fully closed, the printout might come out lighter.
When closing the left cover, be careful not to get your fingers caught, as this may result in personal injury.
9
Close the stack bypass.
CAUTION
When closing the stack bypass, be careful not to get your fingers caught, as this may result in personal injury.
10
Close the front cover of the main unit.
7
CAUTION
When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury.
Clearing Paper Jams
7-7
Upper Left Side Cover and the Output Tray
If a paper jam occurs in the upper left side cover and the output tray, the following display appears. Follow the procedure described below to remove the jammed paper.
7
WARNING
There are some areas inside the machine that are subject to high voltages.
When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
CAUTION
When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper.
When removing jammed paper, take care not to allow the toner to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
When removing paper that has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.
1
Open the front cover of the main unit.
7-8
Clearing Paper Jams
2
Open the stack bypass.
3
Pull out the left cover of the stack bypass.
CAUTION
Grasp the handle and pull out the left cover horizontally to the left.
(Be careful not to pull it upward as it may easily come off.)
4
Push the green fixing levers down over the toner cartridge.
7
Clearing Paper Jams
7-9
5
Open the upper left cover.
6
Remove any jammed paper.
7
7
Close the upper left cover.
CAUTION
When closing the upper left cover, be careful not to get your fingers caught, as this may result in personal injury.
7-10
Clearing Paper Jams
8
Pull the green fixing lever up over the toner cartridge.
Displ ay Co ntras
CO
PY
Special Features
Collate
Enlar ge
Reduce
1
Two P age S epara tion
3
2
Frame Erase
4
FAX
PRI
N
F1
9
Close the left cover of the stack bypass.
CAUTION
Close the left cover until it latches.
When closing the left cover, be careful not to get your fingers caught, as this may result in personal injury.
10
Close the stack bypass.
7
Clearing Paper Jams
7-11
CAUTION
When closing the stack bypass, be careful not to get your fingers caught, as this may result in personal injury.
11
Close the front cover of the main unit.
7
CAUTION
When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury.
Lower Left Side Cover
If a paper jam occurs inside the main unit, the following display appears. Follow the procedure described below to remove the jammed paper.
7-12
Clearing Paper Jams
1
Open the front cover of the main unit.
2
Open the lower left cover of the main unit.
3
Remove any paper remaining in the fixing unit.
7
Clearing Paper Jams
7-13
4
Close the lower left cover of the main unit.
7
CAUTION
When closing the lower left cover, be careful not to get your fingers caught, as this may result in personal injury.
5
Close the front cover of the main unit.
CAUTION
When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury.
7-14
Clearing Paper Jams
6
Pull out the paper drawer and push the corners of the stack down under the tabs.
7
Gently push the paper drawer back into the machine until it clicks into place in the closed position.
7
CAUTION
When returning the paper drawer to its closed position, be careful not to get your fingers caught, as this may result in personal injury.
Clearing Paper Jams
7-15
7
Stack Bypass
If a paper jam occurs in the stack bypass, the following display appears. Follow the procedure below to remove the jammed paper.
1
Remove all paper from the stack bypass.
2
Remove any jammed paper.
If you cannot remove the jammed paper, follow the procedure described in "Left
Cover and the Fixing Unit," on p. 7-4.
7-16
Clearing Paper Jams
Feeder
If a paper jam occurs in the feeder, the following display appears. Follow the procedure described below to remove the jammed paper.
WARNING
There are some areas inside the machine which are subject to high voltages.
When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
CAUTION
When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper.
1
Open the feeder cover.
7
Clearing Paper Jams
7-17
2
Remove any jammed original.
If you cannot remove the original, proceed to step 3.
7
IMPORTANT
Do not pull the original forcefully, because it may tear.
3
Turn the green knob and remove any jammed original.
If you cannot remove the original, proceed to step 4.
7-18
Clearing Paper Jams
4
Close the feeder cover.
CAUTION
When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury.
5
Open the feeder, and remove any jammed original.
7
6
Close the feeder.
Clearing Paper Jams
7-19
CAUTION
When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury.
7
7-20
Clearing Paper Jams
List of Error Messages
Self-Diagnostic Display
The machine is equipped with the self-diagnostic function.
Self-diagnostic (error) messages appear on the display when:
Printing cannot be performed because of an operational error.
You need to make a judgment or take some action during scanning or printing.
The following is a list of self-diagnostic messages, along with possible causes and remedies.
# ALREADY IN USE
Cause You attempted to create a polling box, preset polling box, transfer box, confidential box, or relay box, but that box is already created.
Remedy Change your setting or choose another box.
AUTO REDIAL
Cause You are waiting to redial because the party you dialed was engaged when you used direct sending.
Remedy In memory sending, no auto redial message appears.
CANNOT DELETE
Cause You attempted to delete the box that contains a document.
Remedy You cannot delete the box.
CHECK DOCUMENT
Cause A paper jam may have occurred in the feeder.
Remedy Remove the jammed document.
7
List of Error Messages
7-21
7
CHECK PRINTER
Cause The machine is detecting an error in the printer area.
Remedy Please contact your service representative.
CHECK PRINTER COVER
Cause One or more covers are open.
Remedy Close all the covers.
DATA ERROR
Cause The machine may have trouble.
Remedy Please contact your service representative.
DOCUMENT SCAN ERROR
Cause The machine detected an 11" x 17" original as LTR because of its curl, and the TX rotation is activated. This stops scanning. Another possibility is that a paper jam occurred during scanning.
Remedy Press [F4] (OK)
➞
set the original again.
DOCUMENT TOO LONG
Cause You have tried to copy an original that is too long using the feeder.
Remedy Scan it on the platen glass.
INSTALL CARTRIDGE
Cause The toner cartridge is not installed.
Remedy Install the toner cartridge.
LIMIT REACHED
Cause Printing has been restricted.
Remedy Set <RESTRICT PRINTING> from the DEPT. ID MANAGEMENT menu to
'OFF'. (See "Restrictions Using Department ID Management," on p. 5-17.)
7-22
List of Error Messages
LOAD THE APPROPRIATE SIZE PAPER
Cause Although <AUTO PAPER> is selected when copying, appropriate size paper is not set in the paper drawer or on the stack bypass.
Remedy Select the paper size, or set the copy ratio.
If you press [Start] while this message is displayed, the paper with the smallest margin is selected automatically and printing starts.
MEMORY FULL
Cause 1 The machine's memory is full of documents received in memory reception and confidential reception.
Remedy Print the original stored in memory.
Cause 2 The machine's memory is full of scanned documents.
Remedy Divide the original into some stacks and scan them one by one.
NO TEL #
Cause The telephone number you attempted to dial using one-touch speed dialing, coded speed dialing, or group dialing was not registered.
Remedy Register the telephone number before using it.
NOT AVAILABLE NOW
Cause 1 You pressed the coded speed dialing key that has already been registered, while you perform group dial registration.
Remedy Check the information registered under the coded speed dialing key before using it.
Cause 2 You pressed the one-touch speed dialing key that has already been registered, while you perform group dial registration.
Remedy Check the information registered under the one-touch speed dialing key before using it.
NOT FOUND, TRY AGAIN
Cause You wish to change the settings of the polling box, preset polling box, transfer box, confidential box, or relay box but no such box has been registered.
Remedy Check the boxes once again.
7
List of Error Messages
7-23
7
OPEN THE FRONT COVER
Cause A paper jam has occurred.
Remedy Open the front cover, and follow the procedure described on the label inside the cover to remove the jammed paper.
OUTPUT TRAY FULL
Cause The output tray is full of paper.
Remedy Remove the prints from the output tray.
PLEASE WAIT
Cause This message is displayed when the main power is turned ON. Also, when the machine is not ready to print, this display appears.
Remedy Wait until the message disappears.
PRINT DIFFERENT PAPER SIZE
Cause The paper loaded is a different size to the document stored in memory.
Remedy If you do not mind printing the document on different size paper, select
<YES>. If not, select <NO> or press [Stop]
➞
replace the paper
➞
press
[Start].
REC. PAPER JAM
Cause An original jam or paper jam has occurred, preventing you from making prints.
Remedy Remove paper from the machine following the guidance. If you open a cover during printing, this message also appears. In such a case, open the cover again and check if there is any jammed paper. If you find any, remove it, and close the cover. Then the message disappears.
RECEIVED IN MAILBOX
Cause A document was received in the confidential mailbox.
Remedy Enter the subaddress and password of the confidential mailbox in which the document was received, and print out the document stored in memory.
7-24
List of Error Messages
RECEIVED IN MEMORY
Cause A document was received in memory because the toner or paper has run out.
Remedy Replace the toner cartridge or replenish the paper, then print out the document stored in memory.
REPLACE CARTRIDGE
Cause The toner cartridge has run out of toner.
Remedy
Replace the toner cartridge. (See "Replacing the Toner Cartridge," on p. 6-11.)
START AGAIN
Cause 1 A transmission error occurred because the line condition was poor.
Remedy Try again from the beginning.
Cause 2 The paper jammed or ran out during the printing of a report.
Remedy Remove the jammed paper or replenish the paper. Then try again from the beginning.
STOP KEY PRESSED/PRESS OK KEY
Cause [Stop] has been pressed while scanning the original using the feeder.
Remedy Press [OK]
➞
set the original again.
SYSTEM ERROR/E100
Cause A malfunction has occurred in the machine.
Remedy Please contact your service representative.
SUPPLY REC. PAPER
Cause The paper drawer is out of paper, or not inserted correctly.
Remedy Insert the paper drawer into the machine as far as it will go or load paper.
THERE IS PAPER ON PLATEN GLASS
Cause A document that has already been sent or copied remains on the platen glass.
Remedy Remove the document from the platen glass, and try again.
7
List of Error Messages
7-25
7
TRANSMITTING...
Cause 1 During the current transmission, your machine may have tried to send a document identified from the list of documents in memory.
Remedy Resend the document when transmission of the first document is complete.
Cause 2 You tried to send a document using direct sending while sending another document from memory.
Remedy Wait until the transmission from memory is complete. Then resend the document using direct sending.
TX LIMIT REACHED
Cause Sending has been restricted.
Remedy Set <RESTRICT TX> from the DEPT. ID MANAGEMENT menu to 'OFF'. (See
"Restrictions Using Department ID Management," on p. 5-17.)
WRONG PAPER SIZE SETTING
Cause It is possible that the paper size detected automatically by the paper drawer does not match the actual paper size. Another possibility is that the paper size selected for the stack bypass in the USE STACK BYPASS menu does not match the paper size actually set on the stack bypass.
Remedy Make sure the actual paper size matches the selected paper size. Set the correct paper size and open the front cover, then close it.
7-26
List of Error Messages
Service Call Message
If a malfunction occurs to the machine, service call messages appear on the display.
WARNING
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
CAUTION
Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
IMPORTANT
If you turn OFF the main power when there is any stored job, its data will be deleted.
If <SYSTEM ERROR/E100> appears on the display, see "List of Error Messages," on p.
7
Service Call Message
7-27
7
If You Cannot Solve the Problem
If a malfunction occurs to the machine, service call messages appear on the display. Follow the procedure described below to solve the problem.
Example: EXXX
1
Turn OFF the main power, wait for at least 10 seconds, then turn it ON again.
ON
OFF
2
If the problem persists, do the following and contact your service representative.
Turn OFF the main power.
Disconnect the power cord from the power outlet.
NOTE
When consulting your service representative, check the following:
- Model name: imageCLASS 2300
- Problem and status of the machine
- Error code on the display
7-28
Service Call Message
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