4.5.4 Network Services Filter. Asus RT-AC1300UHP

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3. Enter a word or phrase and click the Add button.

4. Click Apply.

NOTES:

The Keyword Filter is based on a DNS query. If a network client has already accessed a website such as http://www.abcxxx.com, then the website will not be blocked (a DNS cache in the system stores previously visited websites). To resolve this issue, clear the DNS cache before setting up the Keyword Filter.

Web pages compressed using HTTP compression cannot be filtered.

HTTPS pages also cannot be blocked using a keyword filter.

4.5.4 Network Services Filter

The Network Services Filter blocks LAN to WAN packet exchanges and restricts network clients from accessing specific web services such as Telnet or FTP.

To set up a Network Service filter:

1. From the navigation panel, go to Advanced Settings >

Firewall > Network Service Filter tab.

2. On the Enable Network Services Filter field, select Yes.

3. Select the Filter table type. Black List blocks the specified network services. White List limits access to only the specified network services.

4. Specify the day and time when the filters will be active.

5. To specify a Network Service to filter, enter the Source IP,

Destination IP, Port Range, and Protocol. Click the button.

6. Click Apply.

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4.6 Administration

4.6.1 Operation Mode

The Operation Mode page allows you to select the appropriate mode for your network.

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To set up the operating mode:

1. From the navigation panel, go to Advanced Settings >

Administration > Operation Mode tab.

2. Select any of these operation modes:

Wireless router mode (default): In wireless router mode, the wireless router connects to the Internet and provides

Internet access to available devices on its own local network.

Access Point mode: In this mode, the router creates a new wireless network on an existing network.

3. Click Apply.

NOTE: The router will reboot when you change the modes.

4.6.2 System

The System page allows you to configure your wireless router settings.

To set up the System settings:

1. From the navigation panel, go to Advanced Settings >

Administration > System tab.

2. You can configure the following settings:

Change router login password: You can change the password and login name for the wireless router by entering a new name and password.

WPS button behavior: The physical WPS button on the wireless router can be used to activate WPS or switch off wireless networking.

Time Zone: Select the time zone for your network.

NTP Server: The wireless router can access a NTP (Network time Protocol) server in order to synchronize the time.

Enable Telnet: Click Yes to enable Telnet services on the network. Click No to disable Telnet.

Authentication Method: You can select HTTP, HTTPS, or both protocols to secure router access.

Enable Web Access from WAN: Select Yes to allow devices outside the network to access the wireless router GUI settings. Select No to prevent access.

Only allow specific IP: Click Yes if you want to specify the IP addresses of devices that are allowed access to the wireless router GUI settings from WAN.

Client List: Enter the WAN IP addresses of networking devices allowed to access the wireless router settings. This list will be used if you clicked Yes in the Only allow specific

IP item.

3. Click Apply.

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4.6.3 Firmware Upgrade

NOTE: Download the latest firmware from the ASUS website at http://www.asus.com

To upgrade the firmware:

1. From the navigation panel, go to Advanced Settings >

Administration > Firmware Upgrade tab.

2. In the New Firmware File field, click Browse to locate the downloaded file.

3. Click Upload.

NOTES:

• When the upgrade process is complete, wait for some time for the system to reboot.

• If the upgrade process fails, the wireless router automatically enters rescue mode and the power LED indicator on the front panel starts flashing slowly. To recover or restore the system, refer to section 5.2

Firmware Restoration.

4.6.4 Restore/Save/Upload Setting

To restore/save/upload wireless router settings:

1. From the navigation panel, go to Advanced Settings >

Administration > Restore/Save/Upload Setting tab.

2. Select the tasks that you want to do:

• To restore to the default factory settings, click Restore, and click OK in the confirmation message.

• To save the current system settings, click Save, navigate to the folder where you intend to save the file and click Save.

• To restore from a saved system settings file, click Browse to locate your file, then click Upload.

IMPORTANT! If issues occur, upload the latest firmware version and configure new settings. Do not restore the router to its default settings.

4.7 System Log

System Log contains your recorded network activities.

NOTE: System log resets when the router is rebooted or powered off.

To view your system log:

1. From the navigation panel, go to Advanced Settings > System

Log.

2. You can view your network activities in any of these tabs:

• General Log

• DHCP Leases

• Wireless Log

• Port Forwarding

• Routing Table

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5 Utilities

NOTES:

• Download and install the wireless router's utilities from the ASUS website:

• Device Discovery v2.0.0.0 at http://dlcdnet.asus.com/pub/

ASUS/LiveUpdate/Release/Wireless/Discovery.zip

• Firmware Restoration v1.9.0.4 at http://dlcdnet.asus.com/pub/

ASUS/LiveUpdate/Release/Wireless/Rescue.zip

• Windows Printer Utility v1.0.5.5 at http://dlcdnet.asus.com/pub/

ASUS/LiveUpdate/Release/Wireless/Printer.zip

• The utilities are not supported on MAC OS.

5.1 Device Discovery

Device Discovery is an ASUS WLAN utility that detects an ASUS wireless router device, and allows you to configure the wireless networking settings.

To launch the Device Discovery utility:

• From your computer’s desktop, click

Start > All Programs > ASUS Utility > Wireless Router >

Device Discovery.

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NOTE: When you set the router to Access Point mode, you need to use

Device Discovery to get the router’s IP address.

5.2 Firmware Restoration

Firmware Restoration is used on an ASUS Wireless Router that failed during its firmware upgrading process. It uploads the firmware that you specify. The process takes about three to four minutes.

IMPORTANT: Launch the rescue mode on the router before using the

Firmware Restoration utility.

NOTE: This feature is not supported on MAC OS.

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5.3 Setting up your printer server

5.3.1 ASUS EZ Printer Sharing

ASUS EZ Printing Sharing utility allows you to connect a USB printer to your wireless router’s USB port and set up the print server. This allows your network clients to print and scan files wirelessly.

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NOTE: The print server function is supported on Windows® XP,

Windows® Vista, and Windows® 7.

To set up the EZ Printer sharing mode:

1. From the navigation panel, go to General > USB Application >

Network Printer Server.

2. Click Download Now! to download the network printer utility.

NOTE: Network printer utility is supported on Windows® XP, Windows®

Vista, and Windows® 7 only. To install the utility on Mac OS, select Use

LPR protocol for sharing printer.

3. Unzip the downloaded file and click the Printer icon to run the network printer setup program.

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4. Follow the onscreen instructions to set up your hardware, then click Next.

5. Wait a few minutes for the initial setup to finish. Click Next.

6. Click Finish to complete the installation.

7. Follow the Windows ® OS instructions to install the printer driver.

8. After the printer’s driver installation is complete, network clients can now use the printer.

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5.3.2 Using LPR to Share Printer

You can share your printer with computers running on Windows® and MAC operating system using LPR/LPD (Line Printer Remote/

Line Printer Daemon).

Sharing your LPR printer

To share your LPR printer:

1. From the Windows® desktop, click Start > Devices and

Printers > Add a printer to run the Add Printer Wizard.

2. Select Add a local printer and then click Next.

3. Select Create a new port then set Type of Port to Standard

TCP/IP Port. Click New Port.

4. In the Hostname or IP address field, key in the IP address of the wireless router then click Next.

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5. Select Custom then click Settings.

6. Set Protocol to LPR. In the Queue Name field, key in

LPRServer then click OK to continue.

7. Click Next to finish setting up the standard TCP/IP port.

8. Install the printer driver from the vendor-model list. If your printer is not in the list, click Have Disk to manually install the printer drivers from a CD-ROM or file.

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9. Click Next to accept the default name for the printer.

10.

Click

6 Troubleshooting

This chapter provides solutions for issues you may encounter with your router. If you encounter problems that are not mentioned in this chapter, visit the ASUS support site at: http://support.asus.com/ for more product information and contact details of ASUS Technical Support.

6.1 Basic Troubleshooting

If you are having problems with your router, try these basic steps in this section before looking for further solutions.

Upgrade Firmware to the latest version.

1. Launch the Web GUI. Go to Advanced Settings >

Administration > Firmware Upgrade tab. Click Check to verify if the latest firmware is available.

2. If the latest firmware is available, visit the ASUS global website at http://www.asus.com/Networks/Wireless_Routers/ to download the latest firmware.

3. From the Firmware Upgrade page, click Browse to locate the firmware file.

4. Click Upload to upgrade the firmware.

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Restart your network in the following sequence:

1. Turn off the modem.

2. Unplug the modem.

3. Turn off the router and computers.

4. Plug in the modem.

5. Turn on the modem and then wait for 2 minutes.

6. Turn on the router and then wait for 2 minutes.

7. Turn on computers.

Check if your Ethernet cables are plugged properly.

• When the Ethernet cable connecting the router with the modem is plugged in properly, the WAN LED will be on.

• When the Ethernet cable connecting your poweredon computer with the router is plugged in properly, the corresponding LAN LED will be on.

Check if the wireless setting on your computer matches that of your computer.

• When you connect your computer to the router wirelessly, ensure that the SSID (wireless network name), encryption method, and password are correct.

Check if your network settings are correct.

• Each client on the network should have a valid IP address. ASUS recommends that you use the wireless router’s DHCP server to assign IP addresses to computers on your network.

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• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the web GUI,

Network Map > Clients page, and hover the mouse pointer over your device in Client Status.

6.2 Frequently Asked Questions (FAQs)

I cannot access the router GUI using a web browser

• If your computer is wired, check the Ethernet cable connection and LED status as described in the previous section.

• Ensure that you are using the correct login information. The default factory login name and password is “admin/admin”.

Ensure that the Caps Lock key is disabled when you enter the login information.

• Delete the cookies and files in your web browser. For Internet

Explorer 8, follow these steps:

1. Launch Internet Explorer 8, then click Tools > Internet

Options.

2. In the General tab, under

Browsing history, click

Delete…, select Temporary

Internet Files and Cookies then click Delete.

NOTES:

• The commands for deleting cookies and files vary with web browsers.

• Disable proxy server settings, cancel the dial-up connection, and set the TCP/IP settings to obtain IP addresses automatically.

For more details, refer to Chapter 1 of this user manual.

• Ensure that you use CAT5e or CAT6 ethernet cables.

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The client cannot establish a wireless connection with the router.

NOTE: If you are having issues connecting to 5Ghz network, make sure that your wireless device supports 5Ghz or features dual band capabilities.

• Out of Range:

• Move the router closer to the wireless client.

• Try to adjust antennas of the router to the best direction as described in section 1.4 Positioning your router.

• DHCP server has been disabled:

1. Launch the web GUI. Go to General > Network Map>

Clients and search for the device that you want to connect to the router.

2. If you cannot find the device in the Network Map, go to

Advanced Settings > LAN > DHCP Server, Basic Config list, select Yes on the Enable the DHCP Server.

• SSID has been hidden. If your device can find SSIDs from other routers but cannot find your router’s SSID, go to Advanced

Settings > Wireless > General, select No on Hide SSID, and select Auto on Control Channel.

• If you are using a wireless LAN adapter, check if the wireless channel in use conforms to the channels available in your country/area. If not, adjust the channel, channel bandwidth, and wireless mode.

• If you still cannot connect to the router wirelessly, you can reset your router to factory default settings. In the router GUI, click

Administration > Restore/Save/Upload Setting and click

Restore.

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Internet is not accessible.

• Check if your router can connect to your ISP’s WAN IP address.

To do this, launch the web GUI and go to General> Network

Map, and check the Internet Status.

• If your router cannot connect to your ISP’s WAN IP address, try restarting your network as described in the section

Restart your network in following sequence under Basic

Troubleshooting.

• The device has been blocked via the Parental Control function.

Go to General > Parental Control and see if the device is in the list. If the device is listed under Client Name, remove the device using the Delete button or adjust the Time

Management Settings.

• If there is still no Internet access, try to reboot your computer and verify the network’s IP address and gateway address.

• Check the status indicators on the ADSL modem and the wireless router. If the WAN LED on the wireless router is not ON, check if all cables are plugged properly.

You forgot the SSID (network name) or network password

• Setup a new SSID and encryption key via a wired connection

(Ethernet cable). Launch the web GUI, go to Network Map, click the router icon, enter a new SSID and encryption key, and then click Apply.

• Reset your router to the default settings. Launch the web GUI, go to Administration > Restore/Save/Upload Setting, and click Restore. The default login account and password are both

“admin”.

How to restore the system to its default settings?

• Go to Administration > Restore/Save/Upload Setting, and click Restore.

The following are the factory default settings:

User Name: admin

Password: admin

IP address: router.asus.com

SSID (2.4GHz): Refer to the label at the bottom of the router

SSID (5GHz): Refer to the label at the bottom of the router

Firmware upgrade failed.

Launch the rescue mode and run the Firmware Restoration utility.

Refer to section 5.2 Firmware Restoration on how to use the

Firmware Restoration utility.

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Cannot access Web GUI

Before configuring your wireless router, do the steps described in this section for your host computer and network clients.

A. Disable the proxy server, if enabled.

NOTE: The screenshots provided are for Windows® 7 only. The steps and options may be different for Windows® 8 and Windows® 8.1.

Windows ® 7/8

1. Click Start > Internet Explorer to launch the browser.

2. Click Tools > Internet options

> Connections tab > LAN

settings.

3. From the Local Area

Network (LAN) Settings screen, untick Use a proxy

server for your LAN.

4. Click OK when done.

MAC OS

1. From your Safari browser, click Safari

> Preferences >

Advanced > Change

Settings...

2. From the Network screen, deselect FTP

Proxy and Web Proxy

(HTTP).

3. Cllick Apply Now when done.

NOTE: Refer to your browser's help feature for details on disabling the proxy server.

B. Set the TCP/IP settings to automatically obtain an IP address.

Windows ® 7/8

1. Click Start > Control Panel

> Network and Internet

> Network and Sharing

Center > Manage network connections.

2. Select Internet Protocol

Version 4 (TCP/IPv4) or

Internet Protocol Version

6 (TCP/IPv6), then click

Properties.

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3. To obtain the IPv4 IP settings automatically, tick Obtain an IP address

automatically.

To obtain the IPv6 IP settings automatically, tick

Obtain an IPv6 address

automatically.

4. Click OK when done.

MAC OS

1. Click the Apple icon located on the top left of your screen.

2. Click System

Preferences > Network

> Configure...

3. From the TCP/IP tab, select Using DHCP in the Configure IPv4 dropdown list.

4. Click Apply Now when done.

NOTE: Refer to your operating system’s help and support feature for details on configuring your computer’s TCP/IP settings.

C. Disable the dial-up connection, if enabled.

Windows ® 7/8

1. Click Start > Internet Explorer to launch the browser.

2. Click Tools > Internet options >

Connections tab.

3. Tick Never dial a connection.

4. Click OK when done.

NOTE: Refer to your browser's help feature for details on disabling the dial-up connection.

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Appendices

Notices

ASUS Recycling/Takeback Services

ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.

com/english/Takeback.htm for the detailed recycling information in different regions.

REACH

Complying with the REACH (Registration, Evaluation,

Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/index.aspx

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

IMPORTANT! This device within the 5.15 ~ 5.25 GHz is restricted to indoor operations to reduce any potential for harmful interference to co-channel MSS operations.

CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Prohibition of Co-location

This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.

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Safety Information

To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Use on the supplied antenna.

Canada, Industry Canada (IC) Notices

This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Radio Frequency (RF) Exposure Information

The radiated output power of the ASUS Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The

ASUS Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.

This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”) limits when installed in specific host products operated in portable exposure conditions

(antennas are less than 20 centimeters of a person’s body).

This device has been certified for use in Canada. Status of the listing in the Industry Canada’s REL (Radio Equipment List) can be found at the following web address: http://www.ic.gc.ca/app/sitt/ reltel/srch/nwRdSrch.do?lang=eng

Additional Canadian information on RF exposure also can be found at the following web: http://www.ic.gc.ca/eic/site/smt-gst.

nsf/eng/sf08792.html

Canada, avis d’Industry Canada (IC)

Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.

Son fonctionnement est soumis aux deux conditions suivantes:

(1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent a ecter son fonctionnement.

NCC

警語

經型式認證合格之低功率射頻電機,非經許可,公司、商號或

使用者均不得擅自變更頻率、加大功率或變更原設計之特性及

功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通

信;經發現有干擾現象時,應立即停用,並改善至無干擾時方

得繼續使用。前項合法通信,指依電信法規定作業之無線電通

信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電

波輻射性電機設備之干擾。

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GNU General Public License

Licensing information

This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see The

GNU General Public License for the exact terms and conditions of this license. All future firmware updates will also be accompanied with their respective source code. Please visit our web site for updated information. Note that we do not offer direct support for the distribution.

GNU GENERAL PUBLIC LICENSE

Version 2, June 1991

Copyright (C) 1989, 1991 Free Software Foundation, Inc.

59 Temple Place, Suite 330, Boston, MA 02111-1307 USA

Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.

Preamble

The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General

Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free

Software Foundation’s software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.

When we speak of free software, we are referring to freedom, not

price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.

To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.

For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.

We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.

Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors’ reputations.

Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear

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License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.

If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.

It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices.

Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/ donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.

This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.

8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.

9. The Free Software Foundation may publish revised and/or new

versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.

Each version is given a distinguishing version number. If the

Program specifies a version number of this License which applies to it and “any later version”, you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free

Software Foundation.

10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission.

For software which is copyrighted by the Free Software

Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.

11

11

NO WARRANTY

11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,

THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT

PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE

STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER

PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY

OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF

THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE

DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY

SERVICING, REPAIR OR CORRECTION.

12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR

AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR

ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE

THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR

DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL

OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE

OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT

LIMITED TO LOSS OF DATA OR DATA BEING RENDERED

INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES

OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER

PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

END OF TERMS AND CONDITIONS

For Turkey only

Authorised distributors in Turkey:

BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.

Tel. No.:

Address:

+90 212 3311000

AYAZAGA MAH. KEMERBURGAZ CAD. NO.10

AYAZAGA/ISTANBUL

CIZGI Elektronik San. Tic. Ltd. Sti.

Tel. No.: +90 212 3567070

Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI

No: 15/C D:5-6 34394 MECIDIYEKOY/

ISTANBUL

KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC.

A.S.

Tel. No.: +90 216 5288888

Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi,

SANCAKTEPE ISTANBUL

AEEE Yönetmeliğine Uygundur.

11

1

ASUS Contact information

ASUSTeK COMPUTER INC. (Asia Pacific)

Address

Website

15 Li-Te Road, Peitou, Taipei, Taiwan

11259 www.asus.com.tw

Technical Support

Telephone

Support Fax

Online support

+886228943447

+886228907698 support.asus.com

ASUS COMPUTER INTERNATIONAL (America)

Address

Telephone

Fax

Website

Online support

800 Corporate Way, Fremont, CA

94539, USA

+15107393777

+15106084555 usa.asus.com

support.asus.com

ASUS COMPUTER GmbH (Germany and Austria)

Address

Support Fax

Website

Online contact

Harkort Str. 21-23, D-40880 Ratingen,

Germany

+49-2102-959931 asus.com/de eu-rma.asus.com/sales

Technical Support

Telephone (Component)

Telephone Germany

(System/Notebook/Eee/LCD)

Telephone Austria

(System/Notebook/Eee/LCD)

Support Fax

Online support

+49-2102-5789555

+49-2102-5789557

+43-820-240513

+49-2102-959911 support.asus.com

Networks Global Hotline Information

Region Country

Cyprus

France

Germany

Hungary

Italy

Hotline Number

800-92491

0033-170949400

0049-1805010920

0049-1805010923

( component support )

0049-2102959911 ( Fax )

0036-15054561

199-400089

Service Hours

09:00-13:00 ;

14:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

10:00-17:00 Mon-Fri

Europe

Greece 00800-44142044

Austria

Netherlands/

Luxembourg

Belgium

Norway

Sweden

Finland

Denmark

Poland

Spain

Portugal

Slovak Republic

0043-820240513

0031-591570290

0032-78150231

0047-2316-2682

0046-858769407

00358-969379690

0045-38322943

0048-225718040

0034-902889688

00351-707500310

00421-232162621

Czech Republic 00420-596766888

Switzerland-German 0041-848111010

Switzerland-French 0041-848111014

Switzerland-Italian

United Kingdom

Ireland

Russia and CIS

Ukraine

0041-848111012

0044-1442265548

0035-31890719918

008-800-100-ASUS

0038-0445457727

09:00-17:30 Mon-Fri

09:00-13:00 ;

14:00-18:00 Mon-Fri

09:00-13:00 ;

14:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-17:00 Mon-Fri

09:00-17:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

10:00-19:00 Mon-Fri

09:00-18:00 Mon-Fri

08:30-17:30 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

08:00-17:00 Mon-Fri

08:00-17:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-17:00 Mon-Fri

09:00-17:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

1

12

Networks Global Hotline Information

Region

Asia-Pacific

Americas

Country

Australia

New Zealand

Japan

Korea

Thailand

Singapore

Malaysia

Philippine

Hotline Numbers

1300-278788

0800-278788

0800-1232787

0081-570783886

( Non-Toll Free )

Service Hours

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-17:00 Sat-Sun

09:00-18:00 Mon-Fri

09:00-17:00 Sat-Sun

09:30-17:00 Mon-Fri

09:00-18:00 Mon-Fri

0082-215666868

0066-24011717

1800-8525201

0065-64157917

0065-67203835

11:00-19:00 Mon-Fri

11:00-19:00 Mon-Fri

( Repair Status Only ) 11:00-13:00 Sat

0060-320535077 10:00-19:00 Mon-Fri

1800-18550163 09:00-18:00 Mon-Fri

India

India (WL/NW)

Indonesia

Vietnam

1800-2090365

0062-2129495000

500128 (Local Only)

1900-555581

09:00-18:00 Mon-Sat

09:00-21:00 Mon-Sun

09:30-17:00 Mon-Fri

9:30 – 12:00 Sat

08:00-12:00

13:30-17:30 Mon-Sat

Hong Kong

USA

Canada

Mexico

00852-35824770

1-812-282-2787

001-8008367847

10:00-19:00 Mon-Sat

8:30-12:00 EST Mon-Fri

9:00-18:00 EST Sat-Sun

08:00-20:00 CST Mon-Fri

08:00-15:00 CST Sat

Networks Global Hotline Information

Region

Middle

East +

Africa

Balkan

Countries

Egypt

Saudi Arabia

UAE

Country

Turkey

South Africa

Israel

Hotline Numbers

800-2787349

800-1212787

00971-42958941

0090-2165243000

Service Hours

09:00-18:00 Sun-Thu

09:00-18:00 Sat-Wed

09:00-18:00 Sun-Thu

09:00-18:00 Mon-Fri

0861-278772 08:00-17:00 Mon-Fri

*6557/00972-39142800 08:00-17:00 Sun-Thu

*9770/00972-35598555 08:30-17:30 Sun-Thu

0040-213301786 09:00-18:30 Mon-Fri Romania

Bosnia

Herzegovina

Bulgaria

00387-33773163

Croatia

Montenegro

Serbia

Slovenia

00359-70014411

00359-29889170

00385-16401111

00382-20608251

00381-112070677

00368-59045400

Estonia

Latvia

00368-59045401

00372-6671796

00371-67408838

Lithuania-Kaunas 00370-37329000

Lithuania-Vilnius 00370-522101160

09:00-17:00 Mon-Fri

09:30-18:30 Mon-Fri

09:30-18:00 Mon-Fri

09:00-17:00 Mon-Fri

09:00-17:00 Mon-Fri

09:00-17:00 Mon-Fri

08:00-16:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

09:00-18:00 Mon-Fri

NOTES:

• UK support e-mail: [email protected]

• For more information, visit the ASUS support site at: http://support.asus.com

12

12

SUPPORT HOTLINE

USA/ CANADA

Hotline Number: 1-812-282-2787

Language: English

Availability: Mon. to Fri.

8:30-12:00am EST

(5:30am-9:00pm PST)

9:00am-6:00pm EST

(6:00am-3:00pm PST)

Manufacturer

BRAZIL

Hotline Number: 4003 0988

(Capital) / 0800 880 0988 (demais localidades)

Language: Portuguese

Availability: Mon. to Fri.

9:00am-18:00

ASUSTeK Computer Inc.

Tel: +886-2-2894-3447

Address: 4F, No. 150, LI-TE RD., PEITOU, TAIPEI 112, TAIWAN

Authorised representative in Europe

ASUS Computer GmbH

Address: HARKORT STR. 21-23, 40880 RATINGEN, GERMANY

Authorised distributors in Turkey

BOGAZICI BIL GISAYAR SAN. VE TIC. A.S.

Tel: +90 212 3311000

Address: AYAZAGA MAH. KEMERBURGAZ CAD. NO.10 AYAZAGA/ISTANBUL

CIZGI Elektronik San. Tic. Ltd. Sti.

Tel: +90 212 3567070Address: CEMAL SURURI CD. HALIM MERIC IS MERKEZI

No: 15/C D:5-6 34394 MECIDIYEKOY/ ISTANBUL

KOYUNCU ELEKTRONiK BiLGi iSLEM SiST. SAN. VE DIS TIC. A.S.

Tel: +90 216 5288888

Address: EMEK MAH.ORDU CAD. NO:18, SARIGAZi, SANCAKTEPE ISTANBUL

AEEE Yönetmeliğine Uygundur.

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