Learning about AMIS
2
Introduction
The Audio Messaging Interchange Specification (AMIS) is the telecommunication industry solution to networking remote voice mail systems. AMIS provides communication among remote sites established on a network. This chapter also describes the tasks involved in setting up your company on an AMIS network and your role as System Coordinator.
This chapter describes:
•
How AMIS works
•
About AMIS default feature settings
•
Sending Network Messages
•
Who can use AMIS
•
Setting up AMIS
•
Your role as System Coordinator
How AMIS works
AMIS provides voice messaging to different mailboxes located at different sites on a communication network. A network, as it is referred to here, is a collection of offices, locations or sites connected by a telecommunication link. Each site on the network must have AMIS installed and be enabled to send, receive or reply to
Network Messages.
Network voice messaging occurs between mailboxes located at different sites. For instance, a message recorded at an office in Cleveland, Ohio can be transferred directly to the appropriate mailbox at an office in Toronto, Ontario.
Each site on an AMIS network is assigned a Network Identification Number. This number distinguishes a site country location, long distance and area codes and telephone number.
Note:
For AMIS to function, the Dialing Translation Table must be created and all
the Dialing Translation Parameters must be set. Refer to "About Dialing
Translation" on page 11
.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
6
Learning about AMIS
About AMIS default feature settings
AMIS allows you to provide your site with network voice messaging features.
When a feature is enabled by default, it means the feature works automatically when AMIS is enabled. A feature with a default setting of N for No must be enabled before the feature can work. You can change the AMIS default feature settings to suit the needs of your company. The AMIS feature settings include:
•
Network Receive
•
Network Delivery
•
Network Reply
•
Sender Name (attached to messages)
•
Network Broadcast Messages
•
Network Group List
•
Network Retries
•
Network Retry Delay
When AMIS is enabled all the features are enabled except for:
•
Sender Name (attached to messages)
•
Network Broadcast Messages
•
Network Group List
Network Receive
This feature allows you to specify whether your site can receive network voice messages from other AMIS sites. When this feature is enabled, your site can receive voice messages from other sites on the network. The default setting is enabled.
Network Delivery
This feature allows you to specify whether your site is capable of sending voice messages to other sites that have AMIS enabled. When this feature is enabled, your site can send voice messages to other sites on the network. The default setting is enabled.
Network Reply
This feature allows you to specify whether or not your site can respond to Network
Messages. When this feature is enabled, your site can reply to messages from other sites on the network. The default setting is enabled.
Sender Name (attached to messages)
When enabled, this feature attaches the sender’s name to all messages sent from your site. The sender’s name is played as part of the recorded message. The default setting is disabled.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Learning about AMIS
7
Network Broadcast Messages
When enabled, this feature allows you to send Broadcast Messages to all Network
Delivery Mailboxes established at your site. The default setting is disabled.
Network Group List
This feature allows you to add Network Delivery Mailboxes to a Group List. When a voice message is sent to a Group List, all Network Delivery Mailboxes in the
Group List receive the message. The default setting is disabled.
Network Retries
This feature sets the maximum number of times the system attempts to send a message before abandoning it and showing a Non-Delivery Notification. The default setting is three attempts.
Network Retry Delay
This feature states the length of time between delivery attempts of the same message. The default setting is 10 minutes.
Sending Network Messages
When the Network Delivery feature is enabled, Network Messages can be sent to any site on an AMIS network with the Network Receive feature enabled. Network
Messages can be sent in three ways:
• Direct Addressing
• Site-Based Addressing
• Network Delivery Mailboxes
Note:
For information about sending Network Messages, refer to the
Norstar Voice Mail AMIS User Guide
.
Direct Addressing
Direct Addressing allows you to specify where a voice message is being delivered.
You can send a voice message to any person inside or outside of your company who has an AMIS address. When you use Direct Addressing, you specify the telephone number of the destination site and the Destination Mailbox Number. The Line or
Pool number Norstar Voice Mail uses to make the call is taken from the Loopback
Mailbox outdial setup.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
8
Learning about AMIS
Site-Based Addressing
Site-Based Addressing allows you to send voice messages to other locations. You can send a voice message by using a Site-Based address that is similar to the telephone number of the person you are sending a message to.
To use Site-Based Addressing, you need two pieces of network delivery information before the message can be sent. You must obtain the destination site’s site prefix and you must have the mailbox number of the message recipient. After the message is recorded and the network delivery information is entered, the network message is automatically delivered to Sue’s mailbox.
You have to set up a Network Site Table before mailbox owners can use Site-Based
Addressing. For information about setting up a Network Site Table refer to,
"Adding a site to the Network Site Table" on page 35.
Network Delivery Mailboxes
Network Delivery Mailboxes allow callers at one site to quickly and easily send messages to a mailbox at a remote location. Each Network Delivery Mailbox is assigned a local mailbox number identifying the destination site telephone number,
Line or Pool number, and Destination Mailbox number.
When a Network Delivery Mailbox is selected, Norstar Voice Mail automatically sends the message to the specified network address and mailbox, (if Calling Block periods do not prohibit calls). Norstar Voice Mail automatically accesses the specified line, dials the destination site telephone number and transmits the
Network Message to the Target Mailbox. The user only records a voice message and selects the Network Delivery Mailbox number. For example, you might set up mailbox 5674 as a Network Delivery Mailbox. Add the mailbox to your Norstar
Voice Mail system and specify Line number 8, Destination telephone number 123-
1213 and Destination Mailbox 234. Each time a registered Norstar Voice Mail mailbox owner accesses mailbox 5674 at your site, Norstar Voice Mail knows immediately it is a message intended for mailbox 234 at another location.
You may also set up a Network Delivery Mailbox with a site-based address. See
"Adding a Network Delivery Mailbox with a Site-Based AMIS Address" on page 54.
For information about setting up and maintaining Network Delivery Mailboxes
refer to "About Network Delivery Mailboxes" on page 47.
Who can use AMIS
AMIS is assigned through the mailbox Class of Service and is used by registered
Norstar Voice Mail mailbox owners who have initialized their mailboxes. Mailbox owners can send a Network Message only after they have opened their mailboxes.
After recording a message, a mailbox owner can either send the message through
Direct Addressing, Site-Based Addressing or use a Network Delivery Mailbox.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Learning about AMIS
9
Network Delivery Mailboxes can also appear in the Company Directory. Although they appear in the Company Directory, only a registered mailbox owner can select a Network Delivery Mailbox.
Note:
If a Network Delivery Mailbox is selected from the Company Directory by a caller without a mailbox, the caller is informed that access to the mailbox is not allowed. Only registered mailbox owners can access Network
Delivery Mailboxes.
Setting up AMIS
AMIS is fully operational when it is enabled. The set up tasks that you must perform are establishing your site's unique network identification number and recording your site's network name.
Your role as System Coordinator
As System Coordinator, you perform all the tasks necessary for setting up and operating AMIS. This guide provides all the information you need for completing these tasks.
Set up tasks:
• setting the Dialing Translation Parameters
• setting up the Dialing Translation Table
• setting up the Site Network Identification Number
• setting AMIS Features and recording the site name
• setting up an AMIS Network Site Table
• setting up the Calling Blocks
• setting up outdialing channel configuration
• setting up and maintaining Network Delivery Mailboxes
Operation tasks:
• changing a site in the Network Site Table
• changing Network Delivery Mailbox parameters
• enabling and disabling Network Messaging features
Note:
For more information about programming and using Norstar Voice Mail
Features, refer to the
Norstar Voice Mail Set Up and Operation Guide.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
