Setting up Dialing Translation
3
Introduction
After AMIS is enabled, you must set up the Dialing Translation Table. The System
Coordinator is responsible for the creation and maintenance of the Dialing
Translation Table. This chapter explains the following:
•
About Dialing Translation
•
Dialing Translation Parameters
•
Technician-Created Dialing Translation Table
•
Installing the Dialing Translation Table onto the Norstar Voice Mail System
To set up AMIS, you require a Norstar two-line display telephone. You cannot set up AMIS from a Norstar single-line display telephone.
About Dialing Translation
There are several instances when Norstar Voice Mail generates an outbound call.
One instance is when a mailbox owner replies to a Calling Line
Identification (CLID) message. In this situation, Norstar Voice Mail generates a phone number to be dialed by the central office (CO).
Another instance is when AMIS Network Reply or the AMIS Loopback Mailbox are used. With these features, the phone number is generated from information transmitted with the original message.
In both instances several changes must occur before the number is dialed correctly through the local telephone network. You set up the Dialing Translation Table and
Dialing Parameters to determine these changes.
How the Dialing Translation Table works
A phone number is derived from information attached to an incoming Caller ID or
AMIS message. The number is then looked up in the Dialing Translation Table. If the leading digit or digits match a Dialing Translation Table Input value, the number is then substituted for the Output value. This change results in a phone number that is dialed on the CO network. The changing of the number usually consists of dropping the area code or the insertion of an access code, based on the dialing rules of the local network. For example, if a local number is prefixed with the long distance code 01, it is removed by the Dialing Translation Table.
The Dialing Translation process is immediate so calls do not take any longer to dial.
Note: Not all phone numbers need to be changed before dialing. The Dialing
Translation Table is created by the System Coordinator.
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Setting up Dialing Translation
Phone number Translation
The Dialing Translation Table changes Network Directory Numbers (DNs) into numbers that can be dialed on the local network. The Network DN form of a phone number is the normal form in which the number appears. For example, on a business card a phone number would read 403-555-5050. This number, in its
Network DN form, must be translated into a number that can be dialed on the local telephone network. The Dialing Translation Table follows the rules required to make the call.
The Dialing Translation Table needs to define each possible case where some degree of change is needed to allow the number to be dialed on the local network.
Every Dialing Translation Table entry consists of an Input value and an Output value. The values in the Input column represent the leading digits of the Network
DN which, if matched, are replaced by the corresponding value in the Output column. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and Output value.
Any given phone number either matches a specific Input value or does not match at all.
The following tables are examples of Dialing Translation Tables and how they function.
Example of a Dialing Translation Table from a site in Toronto, Ontario
INPUT
011*
416*
905206*
90527* etc.
(135 more entries)
905*
*
OUTPUT
011*
*
905206*
90527* etc.
(135 more entries)
1905*
1*
Explanation
The Table does not attempt to translate international phone numbers.
The Table removes the 416 area code and dials all calls as 7 digits.
These telephone exchanges are dialed as local (no long distance charges) 10 digit calls from the 416 area.
All other 905 numbers not listed in the Input column above are long distance numbers and must be dialed as 11 digit long distance numbers.
All 10 digit numbers that do not start with 011, 416 and 905 are long distance, and have a 1 added as a prefix.
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Example of a Dialing Translation Table from a site in Mountainview, California
INPUT OUTPUT Explanation
The Dialing Translation Table is empty. The local network in Mountainview supports 10 digit national dialing with recognized long distance charging.
In situations like the Mountainview example, there is no need to build a Dialing Translation Table.
The next table is an example of a Dialing Translation Table taken from a site in area code 206 near a border with area code 360.
Example of a Dialing Translation Table from a site near a border
INPUT
011*
OUTPUT
011*
Explanation
The Table does not attempt to translate international phone numbers.
Due to the site location, some calls are dialed as local 7 digit numbers.
20644*
206626* etc.
(40 more entries)
206*
44*
626* etc.
(40 more entries)
1206*
360224*
360227*
360472*
360*
*
360224*
360227*
360472*
1360*
1*
All other 206 numbers require 11 digit long distance dialing.
These 360 numbers are dialed as 10 digit local numbers ...
... but all other 360 numbers are 11 digit long distance numbers.
All 10 digit numbers that do not start with 011, 206 and 360 are long distance and have a 1 added as a prefix.
Network Access
The Dialing Table Translation results in a number that can be dialed on the local network. The final step is to add (prefix) digits to the beginning of the number to reach the local network from your Norstar System. Systems behind a PBX must have digits added to the beginning of the phone number. In North America “9” is typically added to the beginning of the phone number. Systems attached to the CO lines do not require digits to be added to the beginning of the phone number.
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Setting up Dialing Translation
Dialing Translation Parameters
The Dialing Translation process is controlled by four parameters. For AMIS to function, a value must be entered for the long distance access code and the area code parameters. Also, the reply translation parameter must be set to Y (yes). The
Dialing Translation Parameters are explained below.
Long distance access code (Lg dst ac): This prefix is removed from any numbers that do not require it to make the call. This makes the creation of the Dialing
Translation Table much simpler. For North America, the long distance access code should be set to 1. The default for this parameter is none. The field for this parameter is a maximum of 2 digits.
Area code (area cd): If the phone number entered by a caller appears to be missing an area code, this area code is prefixed to the number. If addressing information attached to a message appears to be missing an area code, this area code is prefixed to the number. The area code is considered missing if the number is less than 10 digits. The default for this parameter is none. The field for this parameter is a maximum of 6 digits.
Access code (Access cd): This number is prefixed to all numbers, after Dialing
Translation, to access the local telephone network. The access code is required if
Norstar Voice Mail is installed behind a PBX. In North America, the access code is usually “9”. If Norstar Voice Mail is attached directly to CO lines, the Access Code should be set to none. The default for this parameter is none. The field for this parameter is a maximum of 2 digits.
Reply translation (Reply trans): When AMIS is installed, the reply translation
must be set to Y. The default for this parameter is N.
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Setting up Dialing Translation
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Setting the Dialing Translation Parameters
After AMIS is enabled, you must set up the Dialing Translation Table and Dialing
Translation Parameters. Also, setting the Dialing Translation Parameters makes the task of building a Dialing Translation Table simpler. To set the Dialing Translation
Parameters:
1. Press
ƒ· ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
Dialing
TABLE QUIT
Lg dst ac: none
NEXT
Lg dst ac:
RETRY
Lg dst ac: xx
CHNG area code: none
NEXT area code:
RETRY area code: xxx
CHNG
Access cd: none
NEXT
Access cd:
RETRY
Access cd:xx
CHNG
Reply trans:N
OK
Reply trans:Y
CHNG
2. Enter the System Coordinator Mailbox number and password and press OK .
3. Press
°°.
4. Press PARM . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
6. Enter the long distance access code and press OK .
7. Press NEXT to continue. xx represents the long distance access code.
8. Press CHNG .
9. Enter the area code and press OK .
10. Press NEXT to continue. xxx represents the area code.
11. Press CHNG .
12. Enter the access code and press OK .
13. Press NEXT to continue. xx represents the access code.
14. Press CHNG to set the reply translation to Y (yes).
15. Press OK .
Press
® to end this programming session.
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Setting up Dialing Translation
Setting up the Dialing Translation Table
To set up a Dialing Translation Table, you must enter an Input value and an Output value for each entry. The Input value is the number that Norstar Voice Mail looks up in the Dialing Translation Table. After the corresponding entry is matched, the
Output value is substituted for the Input value. The resulting number is ready to dial on the local network. Refer to the following tables for examples of how to set up
the Dialing Translation Table: the table "Example of a Dialing Translation Table
from a site in Toronto, Ontario" on page 12, the table "Example of a Dialing
Translation Table from a site in Mountainview, California" on page 13, or the the table "Example of a Dialing Translation Table from a site near a border" on page 13.
To set up a Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
Dialing
PARM QUIT
Dial table
CHNG QUIT
In:
RETRY
Out:
RETRY
Dial table
CHNG QUIT
2. Enter the System Coordinator Mailbox number and password and press
3. Press
°° .
OK .
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press ADD .
6. Enter the Input value. Press
8. Press ADD
OK
7. Enter the Output value. Press
Dialing Translation Table entry.
to accept the Input value. The Input value is a maximum of 14 digits.
OK to accept the value. The Output value is a maximum of 15 digits.
and repeat steps 5 to 8 to add another
9. Press
® to end this programming session.
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Setting up Dialing Translation
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Reviewing the entries in the Dialing Translation Table
You can review or check the entries in the Dialing Translation Table at anytime.
To review the Dialing Translation Table entries:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and password and press
3. Press
°°.
OK .
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
OTHR
6. Press NEXT to view the next entry in the Dialing
Translation Table. inval* outval*
OTHR
Note: The display shows 16 characters. If the total number of Input and Output values equals more than 16 digits a VIEW> display button appears on the left side of the display. After you press VIEW> to view the digits furthest to the right, the display button changes to
<VIEW. Press the <VIEW display button to view the digits on the left again. The inval* outval* is an example of a Dialing
Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed.
Norstar Voice Mail automatically adds the * character after every Input and Output value.
7. Continue pressing NEXT to view all the entries in the Dialing Translation Table.
8. Press
® to end this programming session.
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Setting up Dialing Translation
Finding an entry in the Dialing Translation Table
For convenience, you can locate a specific entry in the Dialing Translation Table.
The Input value must be entered before you can find the entry.
To find a specific entry in the Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and
3.
password and press
Press
°°
.
OK .
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
NEXT
6. Press OTHR
7. Press FIND .
. inval * outval * is an example of a
Dialing Translation Table entry.
inval* outval*
CHNG DEL
In:
RETRY inval* outval*
NEXT
8. Enter the Input value of the entry you want to find and press OK .
9. Press OTHR and repeat steps 7 to 9 to find other entries in the Dialing Translation Table.
Note: The inval * outval * is an example of a
Dialing Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and
Output value.
10. Press
® to end this programming session.
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Changing an entry in the Dialing Translation Table
After a Dialing Translation Table is built, you can change the Output value of an
entry at any time. To locate the entry that you want to change, refer to "Reviewing
the entries in the Dialing Translation Table" on page 17 or "Finding an entry in the
Dialing Translation Table" on page 18.
Note: You cannot change the Input value of an entry. The entry must be deleted and a new entry must be created with new Input and Output values. To
delete an entry, refer to "Deleting a Dialing Translation Table entry" on page 20.
To change an entry in the Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and password and press
3. Press
°°.
OK .
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
NEXT
6. Press OTHR . inval * outval * is an example of a
Dialing Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and Output value.
7. Press CHNG .
inval* outval*
DEL FIND
Out:
RETRY inval* outval*
NEXT
8. Enter the new Output value and press
9. Press OTHR
OK .
and repeat steps 7 to 9 to change other entries in the Dialing Translation Table. (This display shows the changed entry.)
10. Press
® to end this programming session.
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Setting up Dialing Translation
Deleting a Dialing Translation Table entry
You can delete an entry in the Dialing Translation Table at any time. To locate the
entry that you want to delete, refer to "Reviewing the entries in the Dialing
Translation Table" on page 17 or "Finding an entry in the Dialing Translation
Table" on page 18.
To delete an entry in the Dialing Translation Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
2. Enter the System Coordinator Mailbox number and password and press OK .
3. Press
° °
.
Admin
MBOX AA OTHR
Dialing
PARM QUIT
Dial table
ADD QUIT
4. Press TABLE . If Centrex is installed on your Norstar system, QUIT is replaced by NEXT .
5. Press CHNG .
inval* outval*
NEXT inval* outval*
CHNG FIND
6. Press
OTHR . The inval
*
outval
* is an example of a
Dialing Translation Table entry. The * character shown after a value signifies any digits in the phone number remaining to be dialed. Norstar Voice Mail automatically adds the * character after every Input and Output value.
7. Press DEL .
Deleted inval2* outval2*
NEXT
8. This transient display shows
Deleted
and then the display changes to show the next entry in the table.
9. Press OTHR and repeat steps 6 to 9 to delete other entries in the Dialing Translation Table.
Note: The inval2* outval2 * is an example of the next Dialing Translation Table entry.
10. Press
® to end this programming session.
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Technician-Created Dialing Translation Table
Since the Dialing Translation Table can be very large, a Dialing Translation Table can be created using a basic text editor program on your PC. After the ASCII file is created and saved to a floppy disk, the technician can then load it onto the
Norstar Voice Mail system. The disk can then be used to install the Dialing
Translation Table onto other Norstar Voice Mail systems in the same calling area.
This saves time when the Dialing Translation Table is the same for the
Norstar Voice Mail systems in the same calling area.
Creating the Dialing Translation Table file
The Technician-Created Dialing Translation Table must conform to the following rules:
1. Only one Dialing Translation Table entry per line. A Dialing Translation
Table entry consists of one Input value and one Output value.
2. There can be no blank lines in the Dialing Translation Table.
3. The Input value is entered first, followed by the Output value. The Input value must be separated from the Output value by one or more spaces. A tab can be used in place of a space.
4. A null Input value must be represented by a single hyphen ( - ) .
5. A null Output value must be represented by a single hyphen ( - ) .
6. An Output value of a restricted DN must be represented by a ( # ) .
7. No extra characters can be added to either the Input or the Output value. In particular, no * should be added after the Input or Output value. After the
Dialing Translation Table is loaded on the system, the * is added automatically after each Input and Output value.
8. Each Input entry must be in ascending numerical order, but longer strings must appear before shorter more generic sub-strings. All null Input values ( - ) must appear at the end of the Dialing Translation Table. Refer to the following
tables for examples of how to set up the Dialing Translation Table: the table
"Example of a Dialing Translation Table from a site in Toronto, Ontario" on
page 12, the table "Example of a Dialing Translation Table from a site in
Mountainview, California" on page 13, or the the table "Example of a Dialing
Translation Table from a site near a border" on page 13.
9. The Dialing Translation Table must be saved as: dial.20.
Note: The above rules must be followed to ensure the Dialing Translation
Table functions properly.
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Setting up Dialing Translation
The following Table shows an example of a
Dialing Translation Table created using a basic text editor.
Technician-Created Dialing Translation Table
INPUT
011
416
905206
90527
905
-
OUTPUT
011
905206
90527
1905
Explanation
First entry in the Dialing Translation Table.
The Input value is 416 and the Output value is null.
These specific 905 telephone exchanges appear before the more generic 905 entry.
-
9011 #
1
The generic 905 sub-string must appear after the longer more specific 905 strings.
9011 is a restricted DN.
The Input value is null and the Output value is 1.
Installing the Dialing Translation Table onto the Norstar Voice Mail
System
There are four distinct steps to install the Dialing Translation Table file onto the
Norstar Voice Mail system:
1. Creating a DOS system disk
2. Creating an Autoexec.bat file
3. Loading the files onto the DOS system disk
4. Loading the Dialing Translation Table file onto the Norstar Voice Mail system
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Creating a DOS system disk
A DOS system disk is a floppy disk that has system files copied onto it. This type of disk is required to automatically load the Dialing Translation table file onto the system.
To create a DOS system disk:
1. Insert a blank 3.5" disk into the floppy disk drive of a DOS compatible computer.
2. Ensure the DOS prompt is on the computer screen.
3. Type
Format a: /s
and follow the instructions shown on the screen.
Note: The default name for the floppy disk drive is a:. However, on computers with two disk drives, the 3.5" drive may be named b:. If the drive is named b:, replace a: with b: in the above command. If you are unsure of the name of the 3.5" floppy disk drive, check the user manuals for your computer.
Creating an Autoexec.bat file
The Autoexec.bat file contains commands a computer automatically executes when it starts up. In the following steps you are creating an Autoexec.bat file that automatically loads the Dialing Translation Table file into the proper location on the Norstar Voice Mail system.
CAUTION
The file must be named exactly as shown in the following steps “To create the Autoexec.bat file”. Do not save this file onto the root directory (C:\) of your computer or you will destroy the existing
Autoexec.bat file.
To create the Autoexec.bat file:
1. Open the text editor program you used to create the Dialing Translation Table file.
2. Create a new document.
3. Type
copy a:\dial.20 c:\st\dial.20
Note: This is the only text that should appear in the file.
4. Save the file as autoexec.bat.
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Setting up Dialing Translation
Loading the files onto the DOS system disk
To load the files onto the DOS system disk:
1. Insert the DOS system disk from
"Creating a DOS system disk" on page 23
into the PC’s floppy disk drive.
2. Use the Change Directory command (CD) to move to the directory where the
Dialing Translation Table file is stored.
3. Type
copy dial.20 a:\dial.20
to load the Dialing Translation
Table file onto the DOS system disk.
4. Use the Change Directory command (CD) to move to the directory where the
Autoexec.bat file is stored.
5. Type
copy autoexec.bat a:\autoexec.bat
to load the autoexec.bat file onto the DOS system disk.
Loading the Dialing Translation Table file onto the Norstar Voice Mail system
To load the Dialing Translation Table file onto the Norstar Voice Mail system you must shut down Norstar Voice Mail and then reboot the system using the DOS system disk you created.
A Norstar two-line telephone is required to perform the following steps.
To load the Dialing Translation Table file:
1. Press
ƒ · ⁄ fi.
Password:
RETRY
ACCESS Server
BACK ADMIN
System shutdown
BACK NEXT
Shutdown type
QUIT NEXT
Shutdwn Graceful
NO
2. Enter the default password
(ACCESS2).
3. Press NEXT
4. Press SHOW .
.
5. Press
GRACE .
¤¤¤‹‡‡¤
6. Press
YES .
Note: The Norstar Voice Mail system issues a series of tones in descending pitch when the shutdown is complete. Wait for the tones before you unplug the NAM.
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7. Unplug the AC power to the NAM.
8. Open the front cover of the NAM to access the floppy disk drive.
9. Insert the DOS system disk where you copied the
Dialing Translation Table file.
10. Plug in the NAM.
11. Wait until the light on the floppy disk drive goes out and then unplug the NAM.
12. Remove the DOS system disk before proceeding.
Note: The DOS system disk must be removed before plugging in the NAM.
13. Close the front cover of the NAM.
14. Plug in the NAM and wait until the self-diagnostics are completed. This takes approximately 12 minutes.
15. After Norstar Voice Mail is rebooted, verify the
Dialing Translation Table is loaded by printing the
Dialing Translation Report.
For information about printing reports, refer to the Norstar Voice Mail Set Up and
Operation Guide.
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