Setting up AMIS. Nortel AMIS
Below you will find brief information for Norstar Voice Mail AMIS. This guide provides step-by-step procedures for setting up and operating your Norstar Voice Mail AMIS. It covers topics such as setting up dialing translation, setting up AMIS, setting up network delivery mailboxes, network messaging using AMIS, troubleshooting, and more.
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Setting up AMIS
4
Introduction
Setting up a voice mail messaging network using AMIS establishes your
Norstar Voice Mail site on the network. This chapter explains the following:
•
Entering characters using the Norstar Dialpad
•
•
•
Setting up an AMIS Network Site Table
•
Setting up the Call Scheduling
•
Setting up outdialing channel configuration
•
Testing Network Message capability
This chapter describes how to set up your Norstar Voice Mail system for network messaging. This chapter also shows you how to test AMIS to ensure it is working properly.
Note: To set up AMIS, you require a Norstar two-line display telephone.
You cannot set up AMIS from a Norstar single-line display telephone.
Entering characters using the Norstar Dialpad
Use the Norstar telephone dialpad to enter the site name when you add a site to the
Network Site Table.
The first time a numeric button is pressed, the Norstar telephone shows the first assigned letter. A second press of the same button changes the letter to the second letter, and so on, cycling around to the first letter. To accept the letter, press
£ or press a different button. If you press a different button, the cursor will advance and the display shows the first character on the new button. A BKSP display button appears and pressing this display button erases the most recently entered character, moving the cursor position to the left.
The following table shows the characters associated with the numbers on the
Norstar telephone dialpad.
Entering characters using the Norstar dialpad
⁄
›
‡
•
1 - ’
G H I 4 g h i
P R S 7 p r s quit
££ inserts a comma
¤
A B C 2 a b c fi
J K L 5 j k l
°
T U V 8 t u v
‚
Q zero q z
‹
D E F 3 d e f fl
M N O 6 m n o
·
W X Y 9 w x y
£
accepts letter
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AMIS Set Up and Operation Guide
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Setting up AMIS
Setting up AMIS
The AMIS parameters include:
•
Setting up the Site Network Identification Number
•
Recording the System Name (attached to messages)
•
Recording the Sender’s Name (attached to messages)
•
•
Entering Line and Pool Parameters
Setting up the Site Network Identification Number
Establishing your site's network identification number allows your site to automatically access long distance dialing and allows other Norstar Voice Mail systems to reply to messages sent from your site. The network identification number has two components. To send a Network Message, both components of the network identification number are required.
The first component establishes an outdialing sequence that indicates to
Norstar Voice Mail your site's International Access code. The International Access code is used by Norstar Voice Mail for outdialing access. The International Access code is used to dial international calls from your location. Each country has a unique
International Access code.
The second component of the network identification number identifies your site to other networks. This consists of establishing your Country code, Area code and your System Phone number. This number sequence is attached to messages sent from your site. This number allows a message reply to be sent directly back to the message sender. This number is unique for every Norstar Voice Mail site.
Note: Your site’s network identification number was established during installation. If you find this is the case, it is not necessary to set up your site’s network identification number. When your network identification number is established, your site is ready to send and receive Network Messages.
Before you begin, ensure you write the appropriate codes in the boxes provided.
• International Access code
This is the code identifying the country where your site is located. This code allows international calling capability. In Canada and the United States, the
International Access code is 011. This number is a maximum of four digits.
• Country code
This is the code assigned to the country where your site is located. In Canada and the United States, the Country code is 1. This number is a maximum of four digits.
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• Area code
This is the code assigned to your calling area. For example, the area code for
Kansas City is 816, and the area code for Calgary is 403. Each province, state, and sometimes city has a specific area code. This number is a maximum of six digits.
• System Phone number
The System Phone number at your site is the number assigned to the
Norstar Voice Mail Automated Attendant. This number is a maximum of 16 digits.
Recording the System Name (attached to messages)
After you have determined the components of your site identification number, select a name for your system. Have this name prepared before you make your recording. When you include the System Name, this feature adds the recorded system name to all messages sent from your site. The System Name is played as part of the recorded message. The default setting is disabled.
Recording the Sender’s Name (attached to messages)
When enabled, this feature attaches the sender’s recorded name to each message sent from your site. The sender’s name is played as part of the recorded message.
The normal default setting is disabled.
Enabling the Loopback Mailbox
Each Norstar Voice Mail site has a special Loopback Mailbox which is used to determine if two sites are communicating properly. Whenever a Loopback mailbox receives a message, the message is immediately sent back to the originating mailbox. The Loopback Mailbox is automatically created when AMIS is installed.
When AMIS is enabled, the Loopback Mailbox is disabled. Before another site can test Network Message capability, you must enable the Loopback Mailbox.
When you are testing your site's Network Messaging capability, ensure the destination site Loopback Mailbox is enabled.
Entering Line and Pool Parameters
When you enable the Loopback Mailbox you must also establish which line
Norstar Voice Mail AMIS uses to make an outgoing call. You have to enter an outgoing line or pool to be used for the following:
• all outgoing calls generated by the system for AMIS reply or Loopback purposes
• mailbox owners who use Direct Addressing
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Setting up AMIS
To set up the AMIS parameters:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
GENL DGTL
Intl ac: none
NEXT
Intl ac:
RETRY
Cntry code: xx
CHNG
Area code: none
NEXT
Area code:
RETRY
5. Press
6. Press
7. Press
8. Enter the International Access code and press OK .
This number is a maximum of four digits. The
International Access code for Canada and the United
States is 011.
9. Press NEXT .
Intl ac: x
CHNG
Cntry code: none
NEXT
10. Press CHNG .
Cntry code:
RETRY
11. Enter the Country code and press OK . This number is a maximum of four digits. The Country code for
Canada and the United States is 1.
12. Press NEXT .
13. Press
PARM
AMIS
CHNG
CHNG
.
.
.
.
Area code:xxx
CHNG
14. Enter the area code for your city, state or province and press OK . The area code is a maximum of six digits.
15. Press NEXT .
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Ph: none
OK
Ph:
RETRY
Ph: xxxxxxx
CHNG
Incl sys name:Y
CHNG NEXT
Record sys name
REC PLAY NEXT
Incl sndr name:Y
CHNG NEXT
Loopback:Y
CHNG NEXT
Outdial
POOL
Line:x
RETRY
Accept:x
RETRY
Line: x
CHNG NEXT
16. Press CHNG .
17. Enter your site’s system phone number and press
OK . This number is a maximum of sixteen digits.
18. Press OK again to accept your site’s system phone number.
19. Press CHNG to disable the system name or press
NEXT . If you disable the System Name Option, go to step 21.
20. Press REC to record the system name and follow the prompts on the display. This display is bypassed if you decide not to include the system name in step 19.
Press NEXT to go to the next display.
21. Press CHNG to exclude the sender name, or press
NEXT .
22. Press CHNG to disable the Loopback mailbox or press NEXT .
23. Press LINE to select a specific outgoing line. Press
POOL for Norstar Voice Mail to select a line within a line pool. In this example, press LINE .
24. Enter the line number and press OK . The x represents the line number that you enter.
25. Press OK to accept the line number, represented by the x shown here.
26. Press
•
to continue with your Norstar Voice Mail
AMIS session.
27. Press
® to end this programming session.
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Setting up AMIS
AMIS default feature settings
Establishing AMIS Feature settings provides your site with network voice messaging features. These features include:
Network Receive
This feature allows your location to receive messages from other locations on the network. The default setting is enabled.
Network Delivery
This feature allows your location to send messages to other locations on the network. The default setting is enabled.
Network Reply
This feature allows your location to reply to messages sent from other locations on the network. The default setting is enabled.
Network Broadcast Messages
When enabled, this feature allows you to send Broadcast Messages to all Network
Delivery Mailboxes established at your site. The default setting is disabled.
Network Group List
This feature allows you to add Network Mailboxes to a Group List. The default setting is disabled.
Network Retries
This feature sets the maximum number of times the system attempts to send a message before abandoning it and showing a Non-Delivery Notification. The default setting is 3 attempts.
Network Retry Delay
This feature states the length of time between delivery attempts of the same message. The default setting is 10 minutes.
Note: When a feature is enabled by default, it means the feature works automatically when AMIS is enabled. A feature with a default setting of N, must be enabled before the feature can work.
To change the AMIS default feature settings:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
OK
.
3. Press
OTHR
until you see the display button
NET
.
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33
4. Press NET .
Network Admin
SITE
Parameters
AMIS DGTL
Network rcv:Y
CHNG NEXT
Network dlv:Y
CHNG NEXT
Network reply:Y
CHNG NEXT
Network brdcst:N
CHNG NEXT
Network gp lst:N
CHNG NEXT
Network retry:3
CHNG NEXT
5. Press press
6. Press
PARM
•
GENL .
. At any time during the following steps,
to return to this display.
Network delay:10
CHNG NEXT
7. Press CHNG to disable the Network Receive
Message feature or press NEXT .
8. Press CHNG to disable the message Network
Delivery Feature or press NEXT .
9. Press CHNG to disable the Message Network Reply feature or press NEXT .
10. Press CHNG to enable Network Broadcast Message capability or press NEXT .
11. Press CHNG to enable the Network Group List or press NEXT .
12. Press CHNG to change the network retry attempts.
Enter the number of retry attempts. The number of retry attempts ranges from 1 to 9. Press NEXT to accept the default number of 3 retry attempts.
13. Press CHNG to change the network retry delay value.
Enter the network retry delay value. This is a twodigit value. The network retry delay is the length of time between delivery attempts of the same message.
This value ranges from 01 to 60 minutes. Press
NEXT to accept the default network retry delay time of 10 minutes.
14. Press
® to end this programming session.
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Setting up AMIS
Setting up an AMIS Network Site Table
Before users can send network messages to other sites using Site-Based
Addressing, you must create a Network Site Table. This chapter shows you how to add, change and delete sites from the Network Site Table.
After a site is added to the Network Site Table, the site is automatically added to the site-based addressing portion of the Company Directory. For information about site-based addressing, refer to the Norstar Voice Mail AMIS User Guide.
Assign the following parameters for each site:
Site Prefix
The Site Prefix is a number from 1 to digits that identifies the site on the network.
This number must be unique and not assigned to any other site on the local system.
The Site Prefix cannot overlap any other Site Prefix in the Network Site Table. For example, if a prefix of 6335 is used, it would overlap with prefixes 633 and 63350.
The Site Prefix should be a number that is easy to recognize and remember for the user. The Site Prefix could be the same as the site’s area code and three-digit exchange prefix. For example, if you normally dial 1-604-250-1111 to reach a site in Vancouver, 604250 would be easy to recognize as the Site Prefix.
Site Name
A text name for the site is a maximum of 16 characters. This name is shown to the local user when addressing the message or reviewing message envelope information. If a value is not specified the display shows Site <Site Prefix>.
Recorded Site Name
A recording of the Site Name. The name plays to the local user when addressing the message or reviewing message envelope information. If you do not record the Site
Name, the voice prompt will play “Unknown site”.
Message Protocol
The Message Protocol is used for sending a message to the destination site. The protocol depends on whether you want to send an AMIS or SMTP Networking message. A choice is shown only if both AMIS and Digital Networking are enabled on your Norstar Voice Mail system. If Digital Networking (SMTP) is not enabled,
AMIS is automatically chosen. For sites on an AMIS Network the protocol is
AMIS. The default setting is SMTP.
Outdial Parameters (Line or Pool)
You are prompted to enter the Line or Pool that Norstar Voice Mail AMIS uses to make an outgoing call to this specific site.
Destination Phone number
This is the phone number of the destination site. The phone number is a maximum of 30 digits.
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Adding a site to the Network Site Table
To add a site to the Network Site Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
PARM
Site admin
DEL CHNG
Site:
QUIT
Site:xxx
RETRY
Name:
RETRY BKSP
5. Press press
6. Press
SITE
ADD
7. Enter the Site Prefix. The Site Prefix is a maximum of 9 digits.
8. Press OK .
.
. At any time during the following steps,
• to return to this display.
Name:xxxxxxx
CHNG
Rec site name
PLAY NEXT
Record name:
RETRY
9. Enter the Site name and press OK . To enter the Site
name, refer to "Entering characters using the Norstar
Dialpad" on page 27. The Site name is a maximum
of 16 characters.
10. Press OK to accept the name.
11. Press REC to record the site name.
Accept name?
RETRY PLAY
12. At the tone, record the Site name and press OK .
Remember, do not use Handsfree. A better recording results if you speak directly into the receiver.
13. Press PLAY to listen to the Site Name before accepting it. Press RETRY to erase and record the
Site Name again. Press OK or
£ to accept the Site
Name.
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Setting up AMIS
Type:AMIS
NEXT
14. Press CHNG to cycle between AMIS and SMTP for address type.
Note: This display will only be shown if both
AMIS and Digital Networking are enabled on your Norstar Voice Mail system. If Digital
Networking is not enabled, this display is bypassed and the display in step 15 appears.
15. Press NEXT .
Type: AMIS
CHNG
Outdial:none
POOL
Line:x
RETRY
Accept:x
RETRY
Dest ph:
RETRY
16. Select the outdial parameter. Press LINE to select a specific outgoing line. Press POOL to select a line within a line pool. In this display LINE is used as an example. The following steps assume you have selected a line for outdialing. Press NEXT to accept the outdial parameter and go to the next parameter to enter the destination site phone number.
17. Enter the line number and press the line number that you enter.
18. Press OK
OK
to accept the line number.
. The x
represents xxxxxxx
ADD
Site admin
DEL CHNG
19. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your site uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
20. Press ADD to add Pauses to the phone number of the destination site. Press OK to accept the phone number of the destination site.
21. Press ADD and repeat steps 7 to 20 for each site you want to add to the Network Site Table.
22. Press
®
to end this programming session.
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Changing a site in the Network Site Table
You can change the site parameters of any site in the Network Site Table. You cannot change the Site Prefix of a site. The site must be deleted and a new site created with a new Site Prefix and new parameters for the site.
To change a site in the Network Site Table:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
PARM
5. Press SITE . At any time during the following steps, press
• to return to this display.
6. Press CHNG .
Site admin
ADD DEL
Site:
LIST QUIT
7. Enter the Site Prefix of the site you want to change, or press LIST for a list of sites in the Network Site
Table.
8. Press OK to accept the site.
Site:xxx
RETRY
Name:xxxx
OK
Name:
RETRY BKSP OK
9. Press CHNG to change the Site Name. Press OK to accept the Site Name, and go to the next parameter to record the site name.
10. Enter the new Site name. To enter a different Site
name, refer to "Entering characters using the Norstar
Dialpad" on page 27. The Site name is a maximum
of 16 characters.
11. Press OK .
Name:xxxx
CHNG
Rec site name
PLAY NEXT
12. Press REC to record the site name.
Record name:
RETRY
13. At the tone, record the Site name and press OK results if you speak directly into the receiver.
.
Remember, do not use Handsfree. A better recording
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Setting up AMIS
Accept name?
RETRY PLAY
14. Press OK or
£ to accept the Site Name. Press
PLAY to listen to the Site Name. Press RETRY to erase and re-record the Site Name.
15. Press NEXT .
Type:AMIS
CHNG
Outdial:LINE
POOL NEXT
Line:x
RETRY
16. Select the outdial parameter. Press LINE to select a specific outgoing line. Press POOL to select a line within a line pool. In this display LINE is used as an example. The following steps assume you have selected a line for outdialing. Press NEXT to accept the outdial parameter and go to the next parameter to enter the destination site phone number.
17. Enter the line number and press OK . The x
represents the line number that you enter. If you selected POOL as the outdial parameter, you must also enter the pool number. After you have entered the pool number, press OK to continue.
18. Press OK to accept the line number.
Accept:x
RETRY
Dest ph:
RETRY xxxxxxx
ADD
Site admin
DEL CHNG
19. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your site uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
20. Press OK to accept the phone number of the destination site. Press ADD to add Pauses to the phone number of the destination site.
21. Press ADD and then repeat steps 6 to 21 for each site you want to change in the Network Site Table.
Press
®
to end this programing session.
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Deleting a site from the Network Site Table
A site can be deleted from the Network Site table at any time.
To delete a site:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
PARM
5. Press SITE . At any time during the following steps, press
• to return to this display.
6. Press DEL .
Site admin
ADD CHNG
Site:
LIST QUIT
Site:xxx
RETRY
7. Enter the Site Prefix of the site you want to delete or press LIST for a list of sites in the Network Site.
8. Press OK to accept the site.
Site name
QUIT
Site deleted
9. Press DEL .
Site admin
ADD DEL CHNG
10. You will see the
Site deleted
transient display, and then the display in step 11.
11. Press DEL and repeat steps 6 to 11 for each site you want to delete from the Network Site Table.
Press
®
to end this programming session.
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Setting up AMIS
Setting up the Call Scheduling
The Call Scheduling parameter establishes times when Network Delivery Messages are prohibited. You can limit non-urgent calls during peak periods or when long distance rates are highest. You can establish Call Scheduling for every day of the week.
There are four Call Schedulings per day. These periods are called bands. For example, you can establish a band on Monday from eight to 11:00 in the morning, and from 12 noon until 4:00 in the afternoon. The available time for network calls to occur is before eight in the morning, between 11 and 12:00 p.m. and any time after 4:00. The following table shows an example of the Call Scheduling for
Monday.
Note: If Call Scheduling continues past midnight, you must create two Call
Scheduling periods. The first Call Scheduling period ends at midnight and the second Call Scheduling period begins at midnight of the next day.
Example of a Call Scheduling for one day
Day Band
Monday
Monday
Monday
Monday
3
4
1
2
Call Scheduling Time
From
08:00
12:00
:
:
Call Scheduling Time To
4:00
:
:
Call Scheduling applies to outgoing messages. Incoming messages are still received at any time. Call Scheduling does not apply to urgent messages.
From the table "Example of a Call Scheduling for one day", the available hours for
network messaging are those hours before 8:00, between 11:00 and 12:00 p.m. and all hours after 4:00.
the table "Call Scheduling" shows the Call Scheduling for all days including
Sunday. Use this table to record the periods when Call Scheduling is established.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
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Friday
Friday
Friday
Friday
Saturday
Saturday
Saturday
Saturday
Sunday
Sunday
Sunday
Sunday
Monday
Monday
Monday
Monday
Tuesday
Tuesday
Tuesday
Tuesday
Wednesday
Wednesday
Wednesday
Wednesday
Thursday
Thursday
Thursday
Thursday
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
Note: Before you write in this table, ensure you photocopy this page.
Call Scheduling
Day Band
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Call Scheduling
Time From
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Call Scheduling
Time To
:
:
:
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Setting up AMIS
Entering Call Scheduling times
The following steps show you how to enter Call Scheduling times for one day. Use the same steps shown here to enter Call Scheduling times for other days.
To enter Call Scheduling times:
1. Press
ƒ · ° ‹
.
Log:
QUIT RETRY
Admin
MBOX AA
2. Enter the System Coordinator Mailbox number and password and press
3. Press OTHR
OK .
until you see the display button NET .
4. Press NET .
Network Admin
SITE
Parameters
GENL DGTL
Intl ac: none
CHNG
Mo 1 fr:12:00 am
NXTDAY NEXT
5. Press press
6. Press
7. Press
PARM
AMIS .
. At any time during the following steps,
• to return to this display.
NEXT until the display shows:
Enter hhmm:
RETRY
Enter hhmm:0800
RETRY PM
Mo 1 to:08:00 am
NXTDAY NEXT
8. Press CHNG to enter the start time of the first Call
Schedule. In this example, we start the Call Schedule at 8:00 a.m. This display shows the first time band for Monday. The first time band on all days starts with the from (fr) time. To change the time band start time, press CHNG . To change the day of the week, press NXTDAY .To enter the band end time (to), press
NEXT until the appropriate display appears.
9. Enter the time when the first Call Schedule starts.
Any single-digit hour or minute must be preceded by a zero. In this example enter the time of 8:00 a.m.
10. The display changes to show the time with AM and
PM . Specify the time as AM or PM . In this example, press AM .
11. Press CHNG to enter the end time of the first Call
Schedule. This display establishes when the Call
Schedule ends. It is different from the Call Schedule start display in step 8 because of the to: prompt.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
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Enter hhmm:
RETRY
Enter hhmm:1100
RETRY PM
Mo 2 fr:12:00 am
NXTDAY NEXT
Enter hhmm:
RETRY
12. Enter the time when the first Call Schedule ends. In this example, enter the time of 11:00. Any singledigit hour or minute must be preceded by a zero.
13. The display changes to show the time with AM and
PM . Specify the time as AM or PM . Press AM to enter the time of 11:00 a.m.
14. Press CHNG to enter the second Call Schedule for
Monday. In this example, start the second Call
Schedule at 12:00 p.m.
15. Enter the time of 12:00, when the second Call
Schedule starts.
16. Press PM .
Enter hhmm:1200
RETRY AM
Mo 2 to:1200:00 pm
NXTDAY NEXT
17. Press CHNG to enter the end time of the second Call
Schedule. In this example, end the second Call
Schedule at 4:00 p.m.
Enter hhmm:0400
RETRY
Mo 3 fr:12:00 am
CHNG NXTDAY NEXT
18. Enter the time of 0400 when the second Call
Schedule ends.
19. Press CHNG to enter times for the third and fourth
Call Schedule for Monday. Press NXTDAY to go to the Tuesday Call Scheduling. Press NXTDAY to continue setting Call Scheduling for other days.
Tu 1 to::00am
CHNG NXTDAY NEXT
20. To enter the Call Schedule times for Tuesday, repeat steps 8 through 16.
Su 4 to::00am
CHNG NXTDAY
Network Admin
SITE
21. This is the fourth Call Schedule time for Sunday and the last Call Schedule display of the week. Press
NEXT .
22. Press
®
to end this programming session.
Note: If there is an overlap in time bands established for the same day,
Norstar Voice Mail AMIS determines the time band from the earliest time and the latest time of the overlapping time bands and treats the times as one
Call Schedule.
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Setting up AMIS
Setting up outdialing channel configuration
Setting up the outdialing channel configuration establishes the number of channels available to Norstar Voice Mail to make outgoing calls. The number of channels designated for outdialing is determined by the Norstar Voice Mail module that your site uses.
Before setting the outdial channel configuration, you must first determine how many channels your site’s Norstar Voice Mail module has available. For more information about outdialing, refer to the Norstar Voice Mail Programming Record or
"Appendix A: AMIS Programming Record" on page 77.
Note: We recommend that you do not set the outdialing channel configuration to more than half of the available channels. For example, if your site has a 4
Channel system, this means you have four available channels for outgoing and incoming Norstar Voice Mail calls. If you are using a 4 Channel system, set the channel configuration to 2.
To set the outdialing channel configuration:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
MBOX AA OTHR
Num of chans:1
OK
Num of chans:1
RETRY
Num of chans:1
CHNG
Admin
MBOX AA OTHR
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press fi
.
CHNG
.
OK
.
5. Enter the number of outdialing channels and press
OK
.
6. Press
OK
to accept the number of channels.
7. Press
® to end this programming session.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Setting up AMIS
45
Testing Network Message capability
Testing your Network Message capability is done through the AMIS Loopback
Mailbox. The Loopback Mailbox is a test mailbox which allows you to determine whether or not AMIS messages are being sent over the network. Each site in a network has a Loopback Mailbox.
To test AMIS using the Loopback Mailbox, record a message and send it to the
Loopback Mailbox of another site in the network. The Loopback Mailbox sends the message back to the mailbox you used at your location. This allows you to determine whether or not your site’s network identification number is properly set up and your site is able to receive messages from other sites in the network.
Note: The Loopback Mailbox is created automatically when AMIS is installed. If the mailbox number length is 2 digits, the Loopback Mailbox is 13. If the mailbox number length is 4 digits, the Loopback Mailbox is 1003. If the
Group List leading digit is 1, then the leading digit of the Loopback Mailbox is 2 instead of 1. The following table shows you how to determine your
Loopback Mailbox number.
Loopback Mailbox Numbers
If Mailbox Directory Number (DN) length is: Loopback Mailbox
Number is:
2 digits
3 digits
4 digits
5 digits
6 digits
7 digits
13
103
1003
10003
100003
1000003
If Group List leading digit is 1, then
Loopback Mailbox
Number is:
23
203
2003
20003
200003
2000003
You cannot log onto the Loopback Mailbox or perform any mailbox functions.
Sending a Test Network Message
To test Network Message capability you must send a message from your site to the
Loopback Mailbox at a site on the AMIS network. When the Loopback Mailbox at the destination site receives the message, it automatically returns the message to the mailbox used at the originating site. If you use the System Coordinator's Mailbox, the test message you record is left as a message in your System Coordinator
Mailbox. When you receive the message, it indicates Network Messaging is operating properly. If you do not receive the message or if a protocol error occurs,
refer to "Troubleshooting AMIS" on page 69.
P0886636 Issue 1.0
AMIS Set Up and Operation Guide
46
Setting up AMIS
To send a Test Network Message:
1. Press
ƒ·°⁄.
Pswd:
OTHR RETRY
0 new 0 saved
PLAY ADMIN
2. Enter your password and press OK or
£.
3. Press REC . After the tone, record a test message.
Record message:
RETRY PAUSE
Accept rec?
RETRY PLAY
Mbox:
DIR QUIT
Dest ph:
RETRY
4. Press
5. Press
6. Press
OK
OK
to end the recording.
to accept the recording.
££.
7. Enter the destination site System Phone number and press OK .
8. Press OK to accept the destination System Phone number.
9. Enter the Loopback Mailbox number and press OK .
Dest mb:
RETRY
AMIS msg:
OPTS CC
Network msg:
VIEW
10. Press
11. Press
Press
OTHR
SEND
®
.
.
to end this programming session.
To determine whether Network Messaging is working, open your mailbox. The message you recorded should be sent back as a message to your mailbox. If the message does not appear in your mailbox after approximately five minutes:
• ensure that the Network Delivery option is enabled.
• ensure that the Call Scheduling periods at your site and at the receiving site allow network messaging during the time you are attempting to test the system.
A Call Scheduling is set up by the System Coordinator to prevent calls from being placed during a specified time frame.
• consider that the test message may be delayed by the length of time established in the Retry interval. The Retry interval is a Class of Service feature. For more information on Class of Service, refer to the Norstar Voice Mail Set Up and
Operation Guide.
• consider that the test message is subject to line availability at your site or at the receiving site
AMIS Set Up and Operation Guide P0886636 Issue 1.0
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Key features
- Network Messaging
- Direct Addressing
- Site-Based Addressing
- Network Delivery Mailboxes
- Dialing Translation Parameters
- Dialing Translation Table