Setting up and maintaining Network
Delivery Mailboxes
5
Introduction
A Network Delivery Mailbox makes it more convenient for local users to send messages to remote users. The System Coordinator adds and maintains the Network
Delivery Mailboxes at each site in the network. A Network Delivery Mailbox can be set up with either a Direct Address or a Site-Based AMIS Address.
The Network Delivery Mailbox contains all the information necessary to transfer a message to a mailbox at another location.
This chapter shows you:
•
About Network Delivery Mailboxes
•
Adding a Network Delivery Mailbox with a Direct Address
•
Changing Network Delivery Mailbox parameters for Direct AMIS addressing
•
Adding a Network Delivery Mailbox with a Site-Based AMIS Address
•
Changing Network Delivery Mailbox parameters for Site-Based AMIS
Addressing
•
Deleting a Network Delivery Mailbox
About Network Delivery Mailboxes
Network Delivery Mailboxes simplify network messaging by allowing a mailbox owner to remember only the Network Delivery Mailbox number. When selected, a message sent through the Network Delivery Mailbox is delivered automatically.
The local mailbox owner can send a voice message to another person across the
AMIS Network using what appears to be a local mailbox number. Sending a message across the country is as simple as sending a message down the hall.
For example, a bank has a centralized office with many branches located throughout the city. Sometimes the bank receives messages intended for personnel located at a different branch. Each individual working for a branch office can be assigned a
Network Delivery Mailbox at the main office. A message for personnel working at a remote location is sent to the destination through the Network Delivery Mailbox at the main office.
The number of Network Delivery Mailboxes you need is determined by the number of users who are on the AMIS network and the type of network messaging required.
You can have a maximum of 1000 mailboxes on your Norstar Voice Mail system.
The maximum number of mailboxes includes any combination of Special, Personal,
Guest, Information and Network Delivery Mailboxes.
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Setting up and maintaining Network Delivery Mailboxes
You should assign the same leading digit for all Network Delivery Mailbox numbers. Assigning a leading digit to mailboxes helps you identify the different
Voice Mail mailboxes. For example, all Personal mailboxes start with the number four, Guest mailboxes with number five, and all Network Delivery Mailboxes with the number six. The Network Delivery Mailbox length must be the same length as the mailbox length. For example, if the mailbox length is five digits, the Network
Delivery Mailbox number you assign must also be five digits.
The Network Delivery Mailbox is only available to certified mailbox owners.
Callers who are not mailbox owners cannot access the Network Delivery Mailbox.
Adding a Network Delivery Mailbox with a Direct Address
A Network Delivery Mailbox with a Direct Address is assigned by you and contains:
• a Network Delivery Mailbox number
• a spelled Network Delivery Mailbox name
• the Company Directory option
• a recorded Network Delivery Mailbox name
• an outdial parameter, either a Line or a Pool
• a line or pool number
• a destination site phone number
• a destination site mailbox number
Before adding Network Delivery Mailboxes with a Direct Address, you should
create a mailbox list. The table , “Network Delivery Mailbox parameter summary for Direct Addressing,” on page 49 summarizes the information you need to create a Network Delivery Mailbox. The table , “Network Delivery Mailbox parameter summary for Direct Addressing,” on page 49 can be used as a Network Delivery
Mailbox list.
If you use the table, ensure you photocopy the page. Use the photocopy to record your Network Delivery Mailbox numbers and destination parameters. For more
information, refer to "Appendix A: AMIS Programming Record" on page 77.
The Network Delivery Mailbox name can be the name of the mailbox at the destination site or another name you select. The Network Delivery Mailbox name is a maximum of 16 characters.
You must determine whether the outdial parameter is a Line or Pool. If you are using a Line or Pool as an outdial parameter, you must know the line or pool number you want to use. The line number is the line used to make the outgoing call.
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Setting up and maintaining Network Delivery Mailboxes
49
You must also know the destination site phone number. When sending messages using a Network Delivery Mailbox, the phone number at the destination site must be answered by the Norstar Voice Mail Automated Attendant. You also have to know the destination mailbox number.
The table , “Network Delivery Mailbox parameter summary for Direct
Addressing,” on page 49 shows the information needed for setting up a Network
Delivery Mailbox with a Direct Address. For example, the Network Delivery
Mailbox is assigned the number 600. When a mailbox owner selects 600, Norstar
Voice Mail chooses line number five and dials 555-1234. The receiving site
Automated Attendant which is at phone number 555-1234 answers the call. Then the Automated Attendant transfers the call to mailbox 8221.
Network Delivery Mailbox parameter summary for Direct Addressing
Network
Delivery
Mailbox
Number
Network Delivery
Mailbox Name
Company
Directory
Option
Outdial parameter
(circle one)
Line
Number or
Pool
Number
600 Armstrong,S Yes Line
Pool
5
Destination site Phone
Number
555-1234
Destination site Mailbox
Number
8221
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
Line
Pool
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Setting up and maintaining Network Delivery Mailboxes
To add a Network Delivery Mailbox with Direct AMIS Addressing:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
DEL CHNG
Mbox:xxx
RETRY QUIT
Type:subscriber
OK
Type:network
NEXT
Name:
RETRY BKSP
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
ADD
.
OK .
5. Enter the Network Delivery Mailbox number.
6. Press
7. Press OK .
.
NEXT until you see the display in step 7.
Directory?
YES NO
Record name:
PLAY NEXT
Record name:
RETRY
Accept name?
RETRY PLAY
8. Enter the Network Delivery Mailbox name and press
OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the Network Delivery Mailbox name, refer to
"Testing Network Message capability" on page 45.
The Network Delivery Mailbox name is a maximum of 16 characters.
9. Press YES or NO . This is a Directory Override.
Press YES for the Network Delivery Mailbox name to play in the Company Directory.
10. Press REC . This name plays in the Company
Directory.
11. At the tone, record the Network Delivery Mailbox name and press OK . Remember, do not use
Handsfree. A better recording results if you speak directly into the receiver.
12. To listen to the Network Delivery Mailbox Name before accepting it, press PLAY . To record the
Network Delivery Mailbox Name again, press
RETRY . Press OK or
£
to accept the Network
Delivery Mailbox Name.
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Addr type: NETW
NEXT
Setting up and maintaining Network Delivery Mailboxes
51
13. Press CHNG to choose AMIS as the address type.
Press CHNG to cycle between AMIS and NETW for address type.
14. Press NEXT .
Addr type: AMIS
CHNG
Outdial: none
POOL
Line: x
RETRY
15. Select the outdial parameter. Press LINE to select a specific outgoing line.
Note: Press POOL to select a line within a line pool. The following steps assume you have selected a line for outdialing.
16. Enter the line number and press OK . The x represents the line number you enter. If you selected
POOL as the outdial parameter, you must also enter the pool number. After you enter the pool number, press OK to continue.
17. Press OK to accept the line number.
Accept:x
RETRY
Dest ph:
RETRY xxxxxxx
ADD
Dest mb:
RETRY
Mailbox Admin
DEL CHNG
18. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your company uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
19. Press OK to accept the phone number of the destination site. Press ADD to add pauses to the phone number of the destination site.
20. Enter the destination mailbox number and press OK .
The destination mailbox number is a maximum of 16 digits.
21. Press ADD and repeat steps 5 to 21 to add more
Network Delivery Mailboxes.
22. Press
®
to end this programming session.
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Setting up and maintaining Network Delivery Mailboxes
Changing Network Delivery Mailbox parameters for Direct AMIS addressing
You can change any parameter assigned to a Network Delivery Mailbox. This does not include the mailbox number. If you need to change a mailbox number, you must first delete the mailbox and then add the new Network Delivery Mailbox. For
information about deleting a mailbox, refer to "Deleting a Network Delivery
Mailbox" on page 59.
To select a parameter, press NEXT until the display shows the parameter you want to change. To change a parameter, press CHNG and then enter the new parameter value.
To change a Network Delivery Mailbox parameter:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
ADD DEL
Mbox:
DIR QUIT
<NAME>
CHNG NEXT
Name:
RETRY BKSP
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
CHNG
.
.
OK .
5. Enter the Network Delivery Mailbox number.
<NAME>
CHNG
Directory: <x>
NEXT
6. Press CHNG to change the Network Delivery
Mailbox name or press NEXT to continue.
7. Enter the new Network Delivery Mailbox name and press OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the new Network Delivery Mailbox name, refer to
"Entering characters using the Norstar Dialpad" on page 27. The Network Delivery Mailbox name is a
maximum of 16 characters.
8. Press NEXT .
9. Press CHNG to change the Directory Override shown on the display. This is a Directory Override. When Y is showing, the mailbox owner’s name plays in the
Company Directory.
Press NEXT to continue without changing the
Directory Override.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Directory: <x>
CHNG
Record name:
PLAY NEXT
Record name:
RETRY
Accept Name?
RETRY PLAY
11. Press REC . The name you record plays in the
Company Directory.
Press NEXT to continue without changing the
Company Directory name.
12. At the tone, record the new Network Delivery
Mailbox name and press OK . Remember, do not use
Handsfree. A better recording results if you speak directly into the receiver.
13. Press OK or
£
to accept the Network Delivery
Mailbox Name. To listen to the new Network
Delivery Mailbox Name before accepting it, press
PLAY . To record the Network Delivery Mailbox
Name again, press RETRY .
14. Press NEXT .
Addr type: AMIS
CHNG
Outdial: LINE
POOL NEXT
Setting up and maintaining Network Delivery Mailboxes
53
10. Press NEXT .
15. Select the outdial parameter that you want to change.
Press LINE to select a specific outgoing line.
Press POOL to select a line within a line pool.
Press NEXT to continue without changing the
Outdial parameter.
16. Press CHNG .
Line: x
OK
Line:x
CHNG
17. Enter the line number and press OK .
Note: The x
represents the line number that you enter. If you selected POOL as the outdial parameter, you must also enter the pool number. After you enter the pool number, press OK .
18. Press OK to accept the line number.
Accept:x
RETRY xxxxxxx
NEXT
19. Press CHNG or press
to change the destination phone number
NEXT to continue.
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Setting up and maintaining Network Delivery Mailboxes
Dest ph:
RETRY xxxxxxx
ADD
Dest mb: <xxxx>
NEXT
Dest mb:
RETRY
Mailbox Admin
ADD DEL CHNG
20. Enter the phone number of the destination site.
Press OK . The phone number is a maximum of 30 digits. The phone number you enter must be answered by the Automated Attendant at the destination site. If your company uses line or pool access codes, the access code must precede the phone number. For example, if you must press 9 to access an outside line, then 9 must be the first number in the phone number.
21. Press OK to accept the phone number of the destination site. Press ADD to add pauses to the phone number of the destination site.
22. Press CHNG to change the destination mailbox or press NEXT to continue.
23. Enter the destination mailbox number. Press OK . The destination mailbox number is a maximum of 16 digits.
24. Press CHNG and repeat steps 5 to 23 to change other
Network Delivery Mailbox Parameters. Press
®
to end this programming session.
Adding a Network Delivery Mailbox with a Site-Based AMIS Address
A Network Delivery Mailbox with a Site-Based Address is assigned by you and contains:
•
Network Delivery Mailbox Number
•
Spelled Network Delivery Mailbox Name
•
Company Directory Option
•
Recorded Network Delivery Mailbox name
•
Destination Site Prefix
•
Destination Mailbox Number
Before adding Network Delivery Mailboxes with a Site-Based AMIS Address, you
should create a mailbox list. The "Network Delivery Mailbox parameter summary for Site-Based AMIS addressing" summarizes the information you need to create a
Network Delivery Mailbox with a Site-Based AMIS Address. The "Network
Delivery Mailbox parameter summary for Site-Based AMIS addressing" can be
used as a Network Delivery Mailbox list.
If you use the table, ensure you photocopy the page. Use the photocopy to record your Network Delivery Mailbox numbers and destination parameters. For more
information, refer to "Appendix A: AMIS Programming Record" on page 77.
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55
The Network Delivery Mailbox name can be the name of the mailbox at the destination site or another name you select. The Network Delivery Mailbox name is a maximum of 16 characters.
To add a Network Delivery Mailbox for Site-Based Addressing, you need to have
a site added to the Network Site Table. Refer to "Adding a site to the Network Site
Table" on page 35.
The following table shows the information needed for setting up a Network
Delivery Mailbox with a Site-Based Address:
Network Delivery Mailbox parameter summary for Site-Based AMIS addressing
Network
Delivery
Mailbox
Number
Spelled Network
Delivery Mailbox
Name
Company
Directory
Option
Recorded
Network
Delivery
Mailbox name
Destination
Site Prefix
610 Chatterton,P Yes Yes 6775
Destination
Mailbox
Number
8225
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Setting up and maintaining Network Delivery Mailboxes
To add a Network Delivery Mailbox with a Site-Based AMIS Address:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
DEL CHNG
Mbox:
RETRY QUIT
Type:subscriber
OK
Type: network
NEXT
Name:
RETRY BKSP
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
ADD
.
OK .
5. Enter the Network Delivery Mailbox number.
6. Press
7. Press OK .
.
NEXT until you see the display in step 7.
Directory?
YES NO
Record name:
PLAY NEXT
Record name:
RETRY
Accept Name?
RETRY PLAY
8. Enter the Network Delivery Mailbox name and press
OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the Network Delivery Mailbox name, refer to
"Entering characters using the Norstar Dialpad" on page 27. The Network Delivery Mailbox name is a
maximum of 16 characters.
9. Press YES or NO . This is a Directory Override.
Press YES for the Network Delivery Mailbox name to play in the Company Directory.
10. Press REC . This name plays in the Company
Directory.
11. At the tone, record the Network Delivery Mailbox name and press OK . Remember, do not use
Handsfree. A better recording results if you speak directly into the receiver.
12. To listen to the Network Delivery Mailbox Name before accepting it, press PLAY . To record the
Network Delivery Mailbox Name again, press
RETRY . Press OK or
£
to accept the Network
Delivery Mailbox Name.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Addr type: NETW
CHNG
Site: XXX
LIST
Dest mb: XXX
RETRY
Setting up and maintaining Network Delivery Mailboxes
57
13. Press NEXT .
14. Enter the site and press OK .
15. Enter the mailbox number and press OK .
16. Press
®
to end this programming session.
Changing Network Delivery Mailbox parameters for Site-Based AMIS
Addressing
You can change any parameter assigned to a Network Delivery Mailbox. This does not include the mailbox number. If you need to change a mailbox number, you must first delete the mailbox and then add the new Network Delivery Mailbox. For
information about deleting a mailbox, refer to "Deleting a Network Delivery
Mailbox" on page 59.
To select a parameter, press NEXT until the display shows the parameter you want to change. To change a parameter, press CHNG and then enter the new parameter value.
To change a Network Delivery Mailbox parameter:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
ADD DEL
Mbox:
QUIT
<Namex>
NEXT
2. Enter the System Coordinator Mailbox number and password and press
3. Press
4. Press
MBOX
CHNG
.
.
OK .
5. Enter the Network Delivery Mailbox number.
6. Press CHNG to change the Network Delivery
Mailbox name.
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Setting up and maintaining Network Delivery Mailboxes
Name:
RETRY BKSP
7. Enter the new Network Delivery Mailbox name and press OK . This name can be the name of the mailbox at the destination site or another name you select. To enter the new Network Delivery Mailbox name, refer to
"Entering characters using the Norstar Dialpad" on page 27. The Network Delivery Mailbox name is a
maximum of 16 characters.
8. Press NEXT .
<Namex>
CHNG
Directory: <x>
NEXT
9. Press CHNG to change the Directory Override shown on the display. This is a Directory Override. When Y is showing, the mailbox owner’s name plays in the
Company Directory.
10. Press NEXT .
Directory:<x>
CHNG
Record name:
PLAY NEXT
Record name:
RETRY
Accept Name?
RETRY PLAY
Addr type: NETW
CHNG
11. Press REC . The name you record plays in the
Company Directory.
12. At the tone, record the new Network Delivery
Mailbox name and press OK . Do not use Handsfree.
A better recording results if you speak directly into the receiver.
13. Press OK or
£
to accept the Network Delivery
Mailbox Name. To listen to the new Network
Delivery Mailbox Name before accepting it, press
PLAY . To record the Network Delivery Mailbox
Name again, press RETRY .
14. Press NEXT .
Site:(Prefix)
∫∫∫∫∫∫∫∫NEXT
Site: (Prefix)
∫∫∫∫∫∫∫∫∫∫OK
15. Press CHNG to change the Site Prefix and Site Name of the destination site. Press NEXT to advance
.
16. Enter the Site Prefix of the destination site, or press
LIST for a list of sites in the Network Site Table.
17. Press OK to accept the site.
(Prefix): (Name)
NEXT∫∫∫∫∫∫∫ ∫
Dest∫mb:(X)
∫∫∫∫∫∫∫∫NEXT
18. Press CHNG to change the Destination Mailbox number. Press NEXT to advance.
AMIS Set Up and Operation Guide P0886636 Issue 1.0
Dest∫mb:
RETRY∫∫∫∫∫∫∫∫∫
Setting up and maintaining Network Delivery Mailboxes
59
19. Enter the Destination Mailbox number, then press OK . The Destination Mailbox number is a maximum of 16 digits.
Press
® to end this programming session.
Deleting a Network Delivery Mailbox
You can delete a Network Delivery Mailbox at any time. When you delete a mailbox, you cannot access the mailbox from the Company Directory or deliver
Network Messages to this mailbox.
To delete a Network Delivery Mailbox:
1. Press
ƒ · ° ‹.
Log:
QUIT RETRY
Admin
AA OTHR
Mailbox Admin
ADD CHNG
Mbox:
QUIT
<mb name>
QUIT
Mailbox deleted
2. Enter the System Coordinator Mailbox number and password and press OK .
3. Press MBOX .
4. Press DEL .
5. Enter the Network Delivery Mailbox number that you want to delete.
6. Press DEL .
Mailbox Admin
DEL CHNG
7. Press
DEL and repeat steps 5 to 7 to delete more
Network Delivery Mailboxes.
8. Press
®to end this programming session.
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