Calling for Help. Lifeline Systems BDZ1000

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Calling for Help. Lifeline Systems BDZ1000 | Manualzz

Chapter 3

Calling for Help

Topics described in this chapter include:

Calling for Help .......................................................................................18

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Calling for Help

Hello, Mrs. Smith.

Do you need help?

If you need help, press your Lifeline Help Button or press the Help button on the side of the phone base. You will hear beeping and the Speaker button will start blinking red.

?

If you are on a telephone call and need help, press your Lifeline Help

Button to end the call and automatically send a Help Call.

1. The phone calls the Lifeline Response Center.

While it dials the Lifeline Response Center your phone will play a message saying: “ Your Help Call is in progress; please wait.

” This message will be repeated three times. The display will show:

“ Help Call in Progress .

Once connected with the Lifeline Response Center, your phone will ring one time and play a message saying: “ Your call has been connected; someone will be right with you.

” The display will show:

“ Call Connected .

18 Calling for Help

2. The Lifeline Response Center will answer the call.

A Personal Response Associate will speak to you through the phone’s built-in speaker and microphone. If you are using the optional Voice

Extension, you will hear the Personal Response Associate’s voice from both the phone base and the Voice Extension, and your voice will be picked up by either one of the units.

You can also use your handset to communicate with the Personal

Response Associate. Press the Talk key on the handset and speak into it as you normally would.

?

If you cannot speak or if you cannot be heard, the Personal Response

Associate will try calling you back. If you cannot answer the phone or if the

Personal Response Associate cannot hear you, help will be sent to your home.

3. The Lifeline Response Center will listen to you and send help if needed.

The Personal Response Associate will speak with you and send the help you want. If you are unable to speak or if the Personal Response

Associate cannot clearly hear you, Responders will be called in the order that you listed them when you signed up with Lifeline. If you accidently press your Lifeline Help Button, just tell the Personal Response Associate that you are okay.

4. Lifeline will send help.

If needed, Lifeline will contact your Responders until they reach someone who is available to help you. If Lifeline cannot reach any of your Responders, they will dispatch emergency services to your home.

5. At your request, Lifeline will remain on the line with you until help arrives.

6. Once your Responder or emergency services arrive, they will press the blinking Reset button to indicate that help has arrived.

The Personal Response Associate will contact the household to see if additional assistance is needed.

7. Once help is provided, Lifeline will contact your People to Notify to let them know that you needed help.

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20 Monthly Check-in Call

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