Safety Information. Lifeline Systems BDZ1000

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Safety Information. Lifeline Systems BDZ1000 | Manualzz

Batteries

The phone base, handset and Voice Extension all contain batteries that are factory installed.

The battery status of the phone base and Voice Extension is automatically tested on a regular basis. The Voice Extension battery should last up to eighteen months, while the phone base battery should last up to thirty six months, depending on usage. If either battery needs to be replaced, the yellow Reset button on the phone base will start to blink. When you press the Reset button, the phone will announce the problem and tell you what to do.

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Please be sure to dispose of batteries properly.

Power Outages

The phone base battery will provide up to:

• 30 hours of backup power for Help Calls

• 1 hour of backup power for regular phone calls

The Voice Extension battery will provide up to:

• 5 hours of backup power for Help Calls

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Important: Your Lifeline Service will not work if there is a power outage of more than 30 hours!

Handset Battery

The handset has a rechargeable battery. When fully charged, the handset provides up to 6 hours of talk time or 96 hours of standby time before it requires recharging. The rechargeable battery should last up to eighteen months, depending on usage. If the handset does not recharge or hold a charge, the battery may need to be replaced. Please contact Lifeline to arrange for a replacement.

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Safety Information

• The phone base, additional handset and optional Voice Extension must be placed in an indoor living area.

• Take care not to block the microphone hole located on the bottom of the phone base and the optional Voice Extension. For example, do not place them on a tablecloth or padded surface.

• Make sure that you do not plug your equipment into an electrical outlet that is controlled by a wall switch, because someone could accidentally turn off the power.

• Make sure that the phone base is away from any clutter or any object that might block its ability to receive a signal from your Lifeline Help

Button. The phone should not be placed on or near your refrigerator or any type of metal cabinet or bookcase, since this may limit the effective range of the Lifeline Help Button.

• To reduce the risk of electrical shock or fire, do not place the equipment in or near water or other liquids.

• Never carry the equipment by the cord or yank the cord to disconnect it from an electrical outlet. Instead, grasp the plug and gently pull to disconnect.

• Do not spray cleaners directly onto your equipment because moisture could get inside and cause damage.

50 Frequently Asked Questions

Chapter 11

Frequently Asked Questions

Topics described in this chapter include:

Lifeline Service .........................................................................................52

Your Lifeline Cordless Phone ...............................................................54

Calling for Help .......................................................................................56

Monthly Check-in Call ...........................................................................56

Answering Telephone Calls ..................................................................57

Charging the Handset ............................................................................58

51

Lifeline Service

What if I move to a different home or apartment?

We can transfer your service to your new or second home. Just give

Lifeline a few weeks’ notice to make the change. Please contact Lifeline to arrange this.

What if I spend part of the year in another home?

We can transfer your service for the time you are at your other home.

Just give Lifeline a few weeks’ notice to make the change. Please contact

Lifeline to arrange this.

Can the Lifeline Service be used if I have DSL Internet service from the phone company on the same telephone line?

Yes, but a simple filter must be installed on the phone line. Contact your phone company to obtain a DSL filter, or purchase one from a local electronics store (e.g., Radio Shack). Be sure to read the pamphlet we have included with your communicator: Important Information Regarding

Your Telephone Service and Your Philips Lifeline Service . This information is also available online at www.lifelinesys.com/phoneservice.

Can the Lifeline Service be used if I have broadband or Voice-over-IP

(VoIP) phone service?

The Lifeline Service is compatible with a wide variety of phone services, including broadband and VoIP. However, your Lifeline Service will work better with some telephones services than others. It is important that you understand how your Lifeline Service will work with your current phone service and any other phone service you may later switch to.

Be sure to read the pamphlet we have included with your communicator:

Important Information Regarding Your Telephone Service and Your Philips

Lifeline Service . This information is also available online at www.lifelinesys.com/phoneservice.

Can I plug my communicator into an RJ31X jack?

Yes, if your house has been wired with a special phone jack (RJ31X), you can connect the Philips Lifeline Cordless Phone Communicator to it.

However, this requires a special phone cord which was not included with the phone. Please contact Lifeline for assistance.

52 Frequently Asked Questions

Can two people in the same household both have the Lifeline Service?

Yes, please contact Lifeline for more information.

Can I have more than one Lifeline Help Button for myself?

No, we have learned that subscribers are best served by having one

Lifeline Help Button.

Can I wear my Lifeline Help Button in the shower or bath?

Yes, the Lifeline Help Button is completely waterproof and should be worn at all times. But please note that the Lifeline Help Button cannot send a signal when it is fully submerged under water.

Can I wear my Lifeline Help Button in bed?

Yes, we ask that you wear your Lifeline Help Button at all times whenever you are in your home. The button was designed to provide adequate protection against sending an accidental signal, even if you roll over on it.

What if I accidentally hit my Lifeline Help Button?

If you accidentally press your Lifeline Help Button, a Personal Response

Associate will respond to your call to make sure that everything is okay.

Just tell the Associate that it was pressed accidentally and that you do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are all right.

Does the Lifeline Help Button have a battery?

Yes, each Lifeline Help Button has a battery that can only be replaced at the factory. The Lifeline Help Button will automatically send a signal to Lifeline when the battery needs to be replaced, and someone from

Lifeline will contact you about the replacement.

What’s the difference between the “Slimline” and “Classic” Help Buttons?

The difference between the Slimline ™ and the Classic ™ Lifeline Help

Buttons is their appearance. Additionally, the “Slimline” Help Button can be worn on the wrist with a strap. The functionality of both is the same.

How can I get a Lifeline Help Button on a wrist strap?

When you received your Philips Lifeline Cordless Phone Communicator, you may have been given a neck cord, since that is the most popular way to wear the Lifeline Help Button. If you would like to order a wrist strap, please contact Lifeline.

53

Your Lifeline Cordless Phone

Will the phone work during a power outage?

Your Lifeline Cordless Phone has battery backup power, which means that it can function during a power outage, provided that your phone service is working. It will provide up to 30 hours of backup power for Help Calls and up to one hour for regular phone calls. For further information, please refer to page 49.

How can I be sure my Lifeline Cordless Phone is working?

Your phone is working properly as long as the green power Indicator on the base is lit and the Reset button is not blinking. If the yellow Reset button is blinking, please press the Reset button to hear what is wrong.

How far away from the phone will the Lifeline Help Button work?

Your Help Button provides coverage inside your home and may provide coverage in the area immediately outside (yard, porch, etc.). When you set up your Lifeline Cordless Phone, you should test your Lifeline Help

Button’s signal range to determine which areas of your home are covered.

See the Quick Start Guide for instructions.

Why do I need to place the phone and the Voice Extension on a hard surface?

It is important to place the phone and optional Voice Extension on a hard surface because the microphones that are used to hear your voice are located on the bottom. A hard surface is required in order to provide the best possible sound quality.

Why is the handset beeping?

The Find button on the phone base may have been pressed. When Find is pressed, the handset will beep for up to 5 minutes to help you locate it.

Press any key on the handset to stop the beeping.

Why don’t I hear the handset beeping after pressing the Find button?

There are a few possible explanations. The handset may be under a pillow, blanket or cushion that is muffling the sound. Or, the handset may be sitting in the optional charger. Or, the handset battery may be completely discharged.

54 Frequently Asked Questions

Do I need to change batteries?

Lifeline will contact you when the battery in the phone base needs to be replaced. If the handset or Voice Extension cannot take a charge, please contact Lifeline.

Is there a difference between the Help Button on the phone base and my Lifeline Help Button?

No, they will both place calls to the Lifeline Response Center when pressed. The Lifeline Button that you wear around your neck (or on your wrist) is always with you, so it is more convenient to use since you are not always near your phone base.

Do I need to test my Lifeline Cordless Phone?

Lifeline wants you to check in once a month by pressing your Lifeline Help

Button to confirm that your phone and your Help Button are working normally. If you forget to check in, the phone will remind you. Please refer to page 22.

Are my two handsets from Philips Lifeline interchangeable?

Yes, you can store and charge either handset on the phone base or in the optional charger.

Why isn’t my new handset working?

You may have to “introduce” the new handset to your phone. Please contact Lifeline for assistance.

Why isn’t the Voice Extension working?

You may have to “introduce” the Voice Extension to your phone. Please contact Lifeline for assistance.

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Calling for Help

What happens if I make a Help Call and the Lifeline Response Center can’t hear me?

The Personal Response Associate will probably be able to hear you through the highly sensitive microphone. However, if you cannot be heard or if you cannot speak, Lifeline will place another call to your home. If no one answers, help will be sent quickly.

Do I use the Lifeline Help Button to speak with Lifeline?

No, the Lifeline Help Button is not a microphone. You do not speak into it. Rather, the button sends a signal to the phone, which then calls Lifeline.

You should speak into the handset or in the direction of the phone base or the optional Voice Extension.

What happens if I press my Lifeline Help Button and can’t hear the

Personal Response Associate?

Stay where you are. The Personal Response Associate will probably be able to hear you, but if not, he or she will place another call to your home.

If no one answers, help will be sent quickly.

Monthly Check-in Call

Do I have to check in on a particular day or time?

No, you can check in at any time that is convenient for you. Many people find it helpful to select the date of their birthday to make their check-in call. For example, if your birthday is January 8th, you might make your check-in call on the 8th of every month.

How will I remember when it is time for the monthly check-in?

Your Lifeline Cordless Phone will remind you. If you have gone 32 consecutive days without pressing your Lifeline Help Button, the yellow

Reset button on the phone will start blinking, and both the phone base and the handset will display: “ Time to Test Your Lifeline.

56 Frequently Asked Questions

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