Solving Problems. Epson C11CE78201
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Resetting Control Panel Defaults
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site ( U.S. downloads or Canadian downloads ).
• Windows : Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here:
• Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.
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• OS X : You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater .
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Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the home button, if necessary, press the left or right arrow button, and then select Help .
LCD screen message Condition/solution
Printer error. Turn the A fatal error has occurred. Turn the product off and then back on again. If the power off and on again.
error continues, check for a paper jam. If there is no paper jam, contact
For details, see your documentation.
Epson for support.
Operation canceled. An The memory card or external device may be damaged. Check the device and error occurred while replace it if necessary.
saving.
Ink is low.
Ink in a cartridge is low. You can continue printing or replace the cartridge.
You need to replace the Replace the ink cartridge indicated on the LCD screen.
following ink cartridge(s).
Paper Configuration is If Paper Configuration is disabled, you cannot use AirPrint. Also, you will not disabled. Some features see warnings about paper size or type mismatches. Keep Paper may not be available.
For details, see your documentation.
Configuration enabled unless you always use the same size and type of paper.
Communication error.
Make sure the computer is connected to your product and your software is
Check if a computer is installed correctly.
connected.
A printer's ink pad is nearing the end of its service life. Please contact Epson Support.
The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the Start button.)
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LCD screen message Condition/solution
A printer's ink pad is at The ink pad is at the end of its service life. Turn off the product and contact the end of its service life. Epson for support.
Please contact Epson
Support.
Combination of IP address and subnet mask is invalid. See your documentation.
There is a problem with the network connection to your product. Check the solutions in this guide.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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Related references
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Related topics
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1.
Disconnect any interface cables connected to your product.
2.
Load plain paper in the product.
3.
Press the home button, if necessary.
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4.
Select Setup .
5.
Select Maintenance .
6.
Select Nozzle Check .
7.
Press the Start button.
The nozzle check pattern is printed.
8.
Do one of the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected
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settings. Check the other solutions in this book or try uninstalling and reinstalling your printer software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.
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Related concepts
Uninstall Your Product Software
Related references
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all.
1.
Press the home button, if necessary.
2.
Select Setup .
3.
Scroll down and select Restore Default Settings .
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4.
Select one of these options:
• Fax Send/Receive Settings : Resets all settings on the Send Settings, Receive Settings, and
Communication screens.
• Fax Data Settings : Erases the speed dial list, group dial list, header, and fax log.
• Network Settings : Resets all network settings.
• All except Network & Fax Settings : Resets all control panel settings, except for network and fax settings.
• All Settings : Resets all control panel settings.
You see a confirmation screen.
5.
Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
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Solving Setup Problems
Check these sections if you have problems while setting up your product.
Software Installation Problems
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Noise After Ink Installation
If you hear noises from your product after installing ink, check the following:
• The first time you install ink cartridges, the product must charge its print head. Wait until charging finishes before you turn off the product, or it may charge improperly and use excess ink the next time you turn it on. Your product is finished charging the print head when the power light stops flashing.
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help.
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Related references
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Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
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Related concepts
Uninstall Your Product Software
Related references
Control Panel Setup Problems
If you have problems setting up the control panel, try these solutions:
• To view LCD screen text in a different language, select a different language setting for the panel.
• To adjust the position of the control panel, carefully raise or lower it.
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Related tasks
Adjusting Control Panel Position
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
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Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in OS X Printer Window
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Related references
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or another device.
• You may need to disable the firewall and any anti-virus software on your wireless router or access point.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
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• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your device documentation for instructions.
• If you connected your product to a Windows computer using Wi-Fi Direct and it automatically selected
Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet Protocol.
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Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify connection using your product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: uninstall your product software.
3. Initialize your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it.
4. Download your product software from the Epson website using the instructions on the Start Here sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
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Related concepts
Uninstall Your Product Software
Related topics
Product Does Not Appear in OS X Printer Window
If your product does not appear in the OS X printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
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Related tasks
Uninstalling Product Software - OS X
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected , check any cable connections and turn your product off and then on again.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
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• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven,
2.4 GHz cordless phone, or large metal object, such as a filing cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
• Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your product and to your router, access point, switch, or hub.
• Try connecting your product to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your product from another computer on the network.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the
LCD, make sure your product software was installed correctly. If necessary, reinstall your software.
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Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
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Cannot Scan Over a Network
If you cannot start Epson Scan for scanning over a network, try these solutions:
• If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. See your router documentation for instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x
: Navigate to the Apps screen and select EPSON Scan Settings . Make sure the
Connection setting is set to Network , then click the Test button.
Windows (other versions) : Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings . Make sure the Connection setting is set to Network , then click the
Test button.
OS X : Open the Applications folder, click Epson Software , and click EPSON Scan Settings . Make sure the Connection setting is set to Network , then click the Test button.
• Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long enough to complete scanning over a network.
• You may need to disable the firewall and any anti-virus software on your wireless router or access point.
Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site ( U.S. downloads or Canadian downloads ).
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Related topics
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Solving Copying Problems
Check these solutions if you have problems copying with your product.
Product Makes Noise, But Nothing Copies
Product Makes Noise When It Sits for a While
Originals Do Not Feed From the Automatic Document Feeder
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Product Makes Noise, But Nothing Copies
If your product makes a noise, but nothing copies, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly.
• Make sure your product is level (not tilted).
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Related concepts
Product Makes Noise When It Sits for a While
Your product is performing routine maintenance. This is normal.
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Originals Do Not Feed From the Automatic Document Feeder
If your originals do not feed when placed in the ADF, try these solutions:
• Make sure the ADF icon appears on the LCD screen. If not, reload the originals.
• Make sure the size, weight, and number of your originals are supported by the ADF.
• Make sure the originals are loaded correctly.
• Try cleaning the inside of the ADF.
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Related references
Automatic Document Feeder (ADF) Specifications
Related tasks
Placing Originals in the Automatic Document Feeder
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jams in the Automatic Document Feeder
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Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette. Make sure to load only one sheet at a time in the rear feed slot.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• If paper is ejected from the rear feed slot without being printed, first start your print job, then load the sheet of paper.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
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• Follow any special loading instructions that came with the paper.
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Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jams in the Automatic Document Feeder
Related topics
Paper Jam Problems Inside the Product
If you see a message that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.
1. Cancel the print job, if necessary.
2. Remove any jammed paper from the rear paper feed slot.
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3. Lift the scanner unit and remove any jammed paper inside.
Caution: Do not touch the flat white cable inside the printer.
4. Close the scanner unit.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jams in the Automatic Document Feeder
Paper Jam Problems in the Paper Cassette
If you see a message that paper has jammed in the paper cassette, follow the steps here or on the LCD screen to clear the jam.
1. Cancel the print job, if necessary.
2. Pull out both paper cassettes, then carefully remove any jammed paper.
3. Make sure the paper you loaded is under the edge guides.
4. Keep the cassette flat as you insert it. If inserting Cassette 1 (upper cassette), insert it until the arrows on the right side line up.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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Related references
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jam Problems Inside the Product
Paper Jams in the Automatic Document Feeder
Paper Jam Problems in the Auto Duplexer or Rear Cover
If you see a message that paper has jammed in the auto duplexer or rear cover, follow the steps here or on the LCD screen to clear the jam.
1. Cancel the print job, if necessary.
2. Press the buttons to release the auto duplexer and remove it from your product. Carefully remove any jammed paper from inside the product.
3. Remove any jammed paper from the duplexer.
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4. Open the duplexer and remove any jammed paper from inside it.
5. Reattach the duplexer.
6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems Inside the Product
Paper Jams in the Automatic Document Feeder
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Paper Jams in the Automatic Document Feeder
If you have problems with paper jams in the automatic document feeder (ADF), follow the steps below or on the LCD screen to clear the jam.
1. Cancel the print job, if necessary.
2. Remove your originals from the ADF.
3. Open the ADF cover, then carefully remove any jammed paper.
Caution: Make sure you open the ADF cover before removing any jammed paper. Otherwise the product may be damaged.
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4. Leave the ADF cover open, then raise the scanner unit.
5. Press the tabs and remove the document mat.
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6. Carefully remove any jammed paper.
7. Reattach the document mat, lower the scanner unit, and close the ADF cover.
8. Open the ADF input tray as shown.
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9. Carefully remove any jammed paper from beneath the ADF input tray.
10. Close the ADF input tray.
11. Reload your originals.
Caution: Do not load the ADF beyond its capacity for your paper size. Also make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.
12. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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Related references
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jam Problems in the Paper Cassette
Paper Jam Problems Inside the Product
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.
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Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer or Rear Cover
Paper Jams in the Automatic Document Feeder
Paper or Media Type Settings - Printer Software
Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Product Icon Does Not Appear in Windows Taskbar
Error After Cartridge Replacement
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Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
• In Windows, make sure your product is selected as the default printer.
• In Windows, clear any stalled print jobs from the Windows Spooler:
• Windows 8.x
: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers . Right-click your product name, select See what's printing , and select your product name again if necessary. Right-click the stalled print job, click Cancel , and click Yes .
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• Windows 7 : Click and select Devices and Printers . Right-click your product name, select See what's printing , and select your product name again, if necessary. Right-click the stalled print job, click Cancel , and click Yes .
• Windows Vista : Click and select Control Panel . Click Printer under Hardware and Sound , right-click your product name, and select Open . Right click the stalled print job, click Cancel , and click Yes .
• Windows XP : Click Start and select Printers and Faxes . (Or open the Control Panel , select
Printers and Other Hardware , if necessary, and select Printers and Faxes .) Right-click your product name, select Open , right-click the stalled print job, click Cancel , and click Yes .
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Solving Problems Printing from a Computer
Related tasks
Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does not work, try this solution:
1. Do one of the following:
• Windows 8.x
: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers .
• Windows 7 : Click and select Devices and Printers .
• Windows Vista : Click , select Control Panel , and click Printer under Hardware and Sound .
• Windows XP : Click Start and select Printers and Faxes . (Or open the Control Panel , select
Printers and Other Hardware , if necessary, and Printers and Faxes .)
2. Right-click your product name, select Printing Preferences , and select your product name again if necessary.
3. Click the Maintenance tab.
4. Click the Extended Settings button.
5. Select Enable EPSON Status Monitor 3 , then click OK .
6. Click the Monitoring Preferences button.
7. Click the checkbox for the option that adds the shortcut icon to the taskbar.
8. Click OK to close the open program windows.
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Solving Problems Printing from a Computer
Error After Cartridge Replacement
If you see an error light or error message after you replace an ink cartridge, follow these steps:
1. Make sure the print head is in the ink cartridge replacement position.
Note: If the print head is not in the ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it.
2. Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot.
3. Complete the ink cartridge installation steps.
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Solving Problems Printing from a Computer
Related topics
Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
• Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
For the fastest printing, select the following settings in your product software:
• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
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• Make sure the ink drying time has not been increased for double-sided printing.
• Windows : Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress , and select the following settings:
• High Speed Copies
• Always Spool RAW Datatype
• Page Rendering Mode
• Print as Bitmap
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Solving Problems Printing from a Computer
Related references
Paper or Media Type Settings - Printer Software
Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Printing Preferences - OS X
Solving Page Layout and Content Problems
Check these sections if you have problems with the layout or content of your printed pages.
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Border Appears on Borderless Prints
Incorrect Image Size or Position
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Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image , Flip horizontally , or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.)
Note: Leave these options turned on when you print on Epson Iron-on Cool Peel Transfer paper, if available for your product.
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Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - OS X
Selecting Additional Layout and Print Options - Windows
Too Many Copies Print
Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.
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Solving Page Layout and Content Problems
Blank Pages Print
If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
• Make sure your product is selected as the printer in your printing program.
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Solving Page Layout and Content Problems
Related concepts
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Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Printing Preferences - OS X
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
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Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Page Setup Settings - OS X
Border Appears on Borderless Prints
If you see a border on borderless prints, try these solutions:
• Make sure you are printing on a compatible borderless paper type and size.
Note: For custom paper sizes, make sure you select a supported borderless page width.
• Windows : Make sure you selected the Borderless setting in your printer software.
• OS X : Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software.
• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless prints.
• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement may not be enough to cover the paper.
Parent topic:
Solving Page Layout and Content Problems
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Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Page Setup Settings - OS X
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
Parent topic:
Solving Page Layout and Content Problems
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer software.
• Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic:
Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - OS X
Selecting Page Setup Settings - OS X
Related topics
Slanted Printout
If your printouts are slanted, try these solutions:
• Slide the edge guides against the edges of the paper.
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• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.
Parent topic:
Solving Page Layout and Content Problems
Related concepts
Related tasks
Selecting Basic Print Settings - OS X
Selecting Basic Print Settings - Windows
Solving Print Quality Problems
Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
White or Dark Lines in Printout
Faint Printout or Printout Has Gaps
Parent topic:
White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
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• Align the print head.
• You may need to replace the ink cartridges.
Parent topic:
Solving Print Quality Problems
Related concepts
Related references
Paper or Media Type Settings - Printer Software
Related tasks
Selecting Printing Preferences - OS X
Selecting Additional Layout and Print Options - Windows
Related topics
Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• If you are printing on thick paper or envelopes, turn on the Thick Paper setting from the control panel or select Thick Paper and Envelopes in the Extended Settings of the printer software. (Turning this setting on will decrease print speed.)
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Turn off any high speed settings in your product software.
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• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Adjust the Print Density and/or Increase Ink Drying Time settings.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• Clean the paper path.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.
Parent topic:
Solving Print Quality Problems
Related concepts
Related references
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - OS X
Selecting Double-sided Printing Settings - OS X
Selecting Printing Preferences - OS X
Related topics
Faint Printout or Printout Has Gaps
If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• The ink cartridges may be old or low on ink, and you may need to replace them.
• Make sure the paper type setting matches the type of paper you loaded.
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• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Align the print head.
• Clean the paper path.
Parent topic:
Solving Print Quality Problems
Related concepts
Related references
Paper or Media Type Settings - Printer Software
Related tasks
Related topics
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• Align the print head.
• You may need to increase the image resolution or print a smaller size; see your software documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
• If you enlarged the image in an image-editing program, you need to increase the resolution setting to retain a high image quality. Increase the resolution by the same amount you increased the image size.
For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the resolution setting to 600 dpi.
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Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable.
Parent topic:
Solving Print Quality Problems
Related concepts
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - OS X
Selecting Printing Preferences - OS X
Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
• The ink cartridges may be old or low on ink, and you may need to replace them.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors may look different than you expect. To speed up drying time, do not stack your printouts on top of each other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
• For best results, use genuine Epson ink and paper.
Parent topic:
Solving Print Quality Problems
Related concepts
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Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - OS X
Related topics
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanning Software Does Not Operate Correctly
Parent topic:
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson
Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site ( U.S. downloads or
Canadian downloads ).
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
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Related tasks
Scanning with OS X Using Image Capture
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x
: Navigate to the Apps screen and select EPSON Scan Settings . Make sure the correct
Connection setting is selected, then click the Test button.
Windows (other versions) : Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings . Make sure the correct Connection setting is selected, then click the
Test button.
OS X : Open the Applications folder, click Epson Software , and click EPSON Scan Settings . Make sure the correct Connection setting is selected, then click the Test button.
• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site ( U.S. downloads or Canadian downloads ).
Parent topic:
Related tasks
Scanning with OS X Using Image Capture
Related topics
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Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Image Colors are Patchy at the Edges
Back of Original Image Appears in Scanned Image
Ripple Patterns Appear in an Image
Scanned Image Colors Do Not Match Original Colors
Scan Area is Not Adjustable in Thumbnail Preview
Scanned Image Edges are Cropped
Parent topic:
Image Consists of a Few Dots Only
If your scanned image consists only of a few dots, try these solutions:
• Make sure you placed your original for scanning facing the correct way.
• If you are scanning using the Epson Scan Black & White setting, adjust the Threshold setting and scan again.
Parent topic:
Solving Scanned Image Quality Problems
Related references
Available Image Adjustments - Office Mode
Available Image Adjustments - Home Mode
Available Image Adjustments - Professional Mode
Related topics
Placing Originals on the Product
Line of Dots Appears in All Scanned Images
If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.
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Caution: Do not spray glass cleaner directly on the scanner glass.
Parent topic:
Solving Scanned Image Quality Problems
Related tasks
Straight Lines in an Image Appear Crooked
If straight lines in an original appear crooked in a scanned image, make sure to place your original straight when you scan it.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product
Image is Distorted or Blurry
If a scanned image appears distorted or blurry, try these solutions:
• Make sure your original is not wrinkled or warped. This may prevent the original from laying flat on the scanner glass.
• Do not move your original or your product during scanning.
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions.
• Adjust these Epson Scan settings (if available) and try scanning again:
• Select the Unsharp Mask setting.
• Adjust the Auto Exposure setting.
• Increase the Resolution setting.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Image Colors are Patchy at the Edges
If you are scanning a thick or warped original, cover its edges with paper to block external light as you scan it.
Parent topic:
Solving Scanned Image Quality Problems
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Image is Too Dark
If your scanned image is too dark, try these solutions:
• Adjust these Epson Scan settings (if available) and try scanning again:
• Auto Exposure
• Brightness
• Histogram Adjustment
• Check the brightness and contrast settings of your computer monitor.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, place a piece of black paper on the back of the original and scan it again.
Parent topic:
Solving Scanned Image Quality Problems
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan settings (if available) and try scanning again:
• Select the Descreening setting.
• Select a lower Resolution setting.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Scanned Image Colors Do Not Match Original Colors
Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use
CMYK (cyan, magenta, yellow, and black).
Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen.
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To adjust the colors in your scanned image, adjust these Epson Scan settings (if available) and try scanning again:
• Change the Image Type setting and experiment with different combinations of the next settings.
• Adjust the Tone Correction setting.
• Adjust the Auto Exposure setting.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Scan Area is Not Adjustable in Thumbnail Preview
If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan, try these solutions:
• Create a scan area by drawing a marquee on your preview image and adjusting it as necessary.
• Switch to Normal preview mode, if available, and preview your image again.
Parent topic:
Solving Scanned Image Quality Problems
Related concepts
Related tasks
Selecting a Scan Area - Professional Mode
Selecting a Scan Area - Home Mode
Selecting a Scan Area - Office Mode
Scanned Image Edges are Cropped
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly.
Parent topic:
Solving Scanned Image Quality Problems
Related topics
Placing Originals on the Product
Solving Memory Card Problems
Check these solutions if you have problems using memory cards with your product.
Memory Card Does Not Fit Into a Slot
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Cannot View or Print Photos from a Memory Card or Device
Cannot Access Memory Card From a Networked Mac
Cannot Transfer Photos To or From a Memory Card or Device
Parent topic:
Memory Card Does Not Fit Into a Slot
If a memory card does not fit properly in a slot, do not force it in. You may need to use an adapter with your memory card.
Parent topic:
Related references
Related tasks
Cannot View or Print Photos from a Memory Card or Device
If you cannot view or print photos from a memory card or USB device inserted in your product, try these solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure the files on your memory card or device are in the correct format.
• If you have too many photos on your memory card or device, you may not see all the photos you expect or may be prompted to select a group of photos by date. Reduce the number of photos on your card or select one group of photos at a time. Check the specifications for the maximum number of photos.
Parent topic:
Related references
Memory Card File Specifications
Related tasks
366
Cannot Access Memory Card From a Networked Mac
If you cannot access a memory card inserted in your product from a Mac connected to your product over a network, you may have dragged the Memory Card application icon to the Trash. Check the Trash contents and restore the icon, if possible.
Parent topic:
Cannot Transfer Photos To or From a Memory Card or Device
If you have problems transferring photos to or from a memory card or USB device inserted in your product, try these solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure your product is securely connected to your computer.
• If you are transferring photos to a memory card, check the memory card's write-protect tab to make sure it is set to allow writing to the card.
• Make sure that the file sharing setting for your product is set correctly.
Parent topic:
Related references
Memory Card File Specifications
Related topics
Transferring Photos on a Memory Card
Solving CD/DVD Problems
Check these sections if you have problems printing on a CD/DVD with your product.
Image Does Not Cover Printable Area of Disc
Parent topic:
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CD/DVD Jam Problems
If a CD/DVD has jammed in the product and an error message is displayed, follow these steps to remove the CD/DVD tray:
1. Cancel the print job from your computer, if necessary.
2. Slowly pull the CD/DVD tray out of the product.
3. Clear the error message.
4. If an error is still displayed, turn off the product, then turn it back on.
5. If you are unable to remove the CD/DVD tray, contact Epson for support.
Parent topic:
Image Not Centered on CD/DVD
If your printed image is not centered on the disc, adjust the print position using the Epson Print CD software. See the Epson Print CD help utility for details.
Parent topic:
Related tasks
Printing Your CD/DVD Design - Windows
Printing Your CD/DVD Design - OS X
Printing Photos from a Memory Card Onto a CD/DVD
Image Does Not Cover Printable Area of Disc
If you are using discs where the printable area extends to within 0.16 inch (4 mm) of the edge of the center hole, you may need to adjust the Inner/Outer Diameter Setting in the Epson Print CD software.
See the Epson Print CD help utility for details.
Parent topic:
Related tasks
Printing Your CD/DVD Design - Windows
Printing Your CD/DVD Design - OS X
Ink Smears on CD/DVD
If you notice smeared ink on your disc, try these solutions:
• Make sure you are printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry.
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• Handle printed discs carefully and let them dry for 24 hours before inserting them in a drive.
• Adjust the print quality using the Epson Print CD software. See the Epson Print CD help utility for details.
Parent topic:
Related tasks
Printing Your CD/DVD Design - Windows
Printing Your CD/DVD Design - OS X
Faint Image on CD/DVD
If your printed image is faint, adjust the print quality using the Epson Print CD software. See the Epson
Print CD help utility for details.
Parent topic:
Related tasks
Printing Your CD/DVD Design - Windows
Printing Your CD/DVD Design - OS X
Solving Faxing Problems
Check these solutions if you have problems faxing with your product.
Cannot Receive Faxes with a Telephone Connected to Your Product
Parent topic:
Cannot Send or Receive Faxes
If you cannot send or receive faxes, try these solutions:
• Make sure the recipient's fax machine is turned on and working.
• Make sure paper is loaded correctly in your product.
• Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine.
• Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on.
• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
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• Print a fax connection report using your product control panel or fax software to help diagnose the problem.
• Verify that the telephone wall jack works by connecting a phone to it and testing it.
• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX . If you still cannot send a fax, turn off the turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.)
• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.
• If your telephone line has static, turn off your product's error correction mode fax communication setting and try faxing again.
• Try lowering your product's fax speed setting.
• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax.
• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes.
• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.
Contact your service provider for assistance.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.
Parent topic:
Related tasks
Connecting a Telephone or Answering Machine
Receiving Faxes Automatically (Auto Answer)
Viewing Faxes on the LCD Screen
Selecting Fax Communication Settings
Loading Paper in Cassette 2 (Lower Cassette)
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Cannot Receive Faxes with a Telephone Connected to Your Product
If you cannot receive faxes when a telephone is connected to your product, try these solutions:
• Make sure your telephone is connected to your product's EXT port.
• Make sure the Receive Mode is set to Manual .
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up.
Parent topic:
Related tasks
Connecting a Telephone or Answering Machine
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - OS X
Parent topic:
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1.
Turn off the product.
2.
Disconnect any interface cables.
3.
Do one of the following:
• Windows 8.x
: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features . Select the uninstall option for your Epson product, then select Uninstall/Change .
Note: If you see a User Account Control window, click Yes or Continue .
Select your product again, if necessary, then select OK , and click Yes to confirm the uninstallation.
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• Windows (other versions) : Click or Start , and select All Programs or Programs . Select
EPSON , select your product, then click EPSON Printer Software Uninstall .
Note: If you see a User Account Control window, click Yes or Continue .
In the next window, select your product and click OK . Then follow any on-screen instructions.
4.
Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
• Windows 8.x
: Select Epson Event Manager and click Uninstall .
• Windows 7/Windows Vista : Open the Windows Control Panel utility. Select Programs and
Features . (In Classic view, select Programs and click Uninstall a program .) Select Epson
Event Manager and click Uninstall/Change .
• Windows XP : Open the Windows Control Panel utility. Double-click Add or Remove Programs .
Select Epson Event Manager and click Change/Remove .
5.
Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:
• Windows 8.x
/ Windows 7 / Windows Vista: Select EPSON Scan and click Uninstall/Change .
• Windows XP : Select EPSON Scan and click Change/Remove .
6.
Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic:
Uninstall Your Product Software
Uninstalling Product Software - OS X
In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1.
To download the Uninstaller utility, visit the Epson download site ( U.S. downloads or Canadian downloads ).
2.
Follow the instructions on the screen to install the Uninstaller utility.
3.
Quit all applications currently running on your Mac.
4.
Double-click the Uninstaller icon.
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5.
Select the checkbox for each software program you want to uninstall.
6.
Click Uninstall .
7.
Follow the on-screen instructions to uninstall the software.
8.
To reinstall your product software, see the Start Here sheet for instructions.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax , Print & Scan , or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
Parent topic:
Uninstall Your Product Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
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Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca
(Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call
800-GO-EPSON (800-463-7766).
Parent topic:
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