Overview. Smartdisk Firewire CD-R/W

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Overview. Smartdisk Firewire CD-R/W | Manualzz

Troubleshooting

5

Overview

If your SmartDisk FireWire CD-R/W is not working properly, please see the table below for possible resolutions. If the problem is related to the CD recording process, please refer to the CD recording software documentation as described on page 22. If the problem is not resolved by reading this User Guide or the aforementioned means, please contact Technical Support as described on page 11.

Problem Resolution

The CD-RW Drive does not appear in

My Computer (for PCs).

A.

Ensure the drive is connected properly so that power is being supplied to the drive. Try unplugging and reconnecting the FireWire cable. For PC users, remember you must first install the SmartDisk Filter Driver as described on page 13.

-or-

I do not see the CD that I inserted on the Desktop (for Macintosh).

B.

For Windows users, if your computer is connected to a network, change your mapped network letters to start at a higher letter. If you are unsure on how to do this, ask your System Administrator for assistance.

The CD Tray does not open when I press the Eject button.

This may be because the software has stopped responding or power is not being supplied to the drive. Use the Emergency Eject button as described on page 21.

A.

Ensure the CD is inserted properly.

B.

The drive may not support the CD type. For a list of supported CDs, see “Mechanism

Supported Disc Formats” on page 27.

The CD-RW Drive automatically ejects my CD.

C.

The CD may be damaged. Try using the CD in an alternate CD drive to see if it works.

D.

The CD may be full of data. Try recording to a blank CD.

SmartDisk FireWire CD-R/W User Guide

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My CDs are not recorded properly.

Overview

A.

Ensure the recording software has been installed correctly as described in Chapter 2.

Reinstall the software if required.

B.

The stream of data may have been interrupted during the recording process. To prevent this from happening, disable other active software programs during the CD recording process. For more information, see See “CD Recording Tips” on page 22.

C.

Your hard drive may not be fast enough. Or, if you are recording from a CD-ROM or DVD-

ROM, ensure it operates at a high enough speed. This is required to provide a sufficient data stream to the CD-RW drive. A simple solution is to reduce the Write Speed. This can be done in the Recording software options.

D.

The CD-R/ CD-RW disk may be bad or scratched. Try using a new CD-R or CD-RW disk.

SmartDisk FireWire CD-R/W User Guide

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