Troubleshooting. Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W

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Troubleshooting. Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W | Manualzz

Troubleshooting

Problems

Unable to use the wireless mouse/ wireless keyboard

Possible solutions

1 Check if the battery is inserted correctly. Battery “+” and “-“ ends should follow those indicated on the battery compartment label.

2 Check the battery level.

• If the wireless mouse uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

3 Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.

4 Ensure that the USB receiver is directly connected to your computer. Avoid using the port replicators, USB hubs, and so on.

5 Change the USB port. Insert the USB receiver into another USB port on your computer.

6 Update the Bluetooth driver on your computer: a) Open the web browser and download the latest Bluetooth drivers from https://www.dell.com/support .

b) Restart your computer.

34 │ Troubleshooting

Problems

Unable to pair the wireless mouse/ wireless keyboard to the computer using

Bluetooth

Possible solutions

1 Check the battery level.

• If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2 indicating that the battery power is low. If the battery is fully depleted, the battery status light will not turn on.

3 Restart your computer.

4 Check the operating system is Windows 11/Windows 10 /

Windows 8/ Chrome/Android.

5 Ensure that the wireless mouse/wireless keyboard is set to

Bluetooth Low Energy (BLE) mode in your computer. For more information, see the documentation that came with your computer.

Wireless mouse pointer does not move

Left/right buttons do not work

1 Check the battery level.

• If the wireless mouse uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2 battery power is low. If the battery is fully depleted, the batterystatus light will not turn on.

3 Restart your computer.

Troubleshooting │ 35

Problems

Unable to pair the wireless mouse/ wireless keyboard with the computer

Wireless connection is lost

Possible solutions

1 Check the battery level.

• If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.

• If the battery is exhausted, replace it with a new one.

2 Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery-status light will not turn on.

3 Restart your computer.

1 Ensure that the USB receiver is connected directly to your computer. Avoid using the port replicators, USB hubs, and so on.

2 Change the USB port. Insert the USB receiver into another USB port on your computer.

36 │ Troubleshooting

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