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Troubleshooting
PROBLEM
No power, logs do not glow.
Logs glow, but no flame effect.
POSSIBLE CAUSE
1. Power cord was not plugged in the outlet.
2. Main power switch is not in “ON” position.
CORRECTIVE ACTION
1. Check that unit is plugged into a standard
120V outlet.
2. Press power button several times, making
sure power is set at “ON” position.
Flame button is not in “ON” position.
Press flame button several times.
Heater does not blow warm air.
The current room temperature is higher than the temperature setting.
Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.
Heater doesn’t work, but Power and Heater settings are “ON” and thermostat is set
(see solution above).
The product is on protected status.
Turn all switches to the “OFF” position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes plug the unit back into wall outlet, and operate as normal.
Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed.
Heater function is locked.
Press and hold the POWER button to unlock the heater function.
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HAMPTONBAY.COM
Please contact 1-877-527-0313 for further assistance.
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