New features. Dell OpenManage Enterprise Services

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New features. Dell OpenManage Enterprise Services | Manualzz

2

New features

Table 1. New features in OpenManage Enterprise Services 2.0.1

Functional area Feature description Summary of benefits

Device support

Cases

Cases

Manage devices

Collections

Collections

Site Health

Search Everything

Device support

Policy configuration

Contact hours

Support for devices running iDRAC9 version 6.xx.

Capability to store and process alerts.

Test case creation

Revalidate staging devices

Weekly periodic telemetric collections

Periodic purge collections

Enhancements to the Site Heath page

Search cases and collections

Support for network switches

Automatic and manual update of policy configuration

Support for contact anytime

For devices running iDRAC9 version 6.xx enabled Services capabilities such as proactive and predictive detection of hardware failures, automatic case creation, log collection, and so on.

Added capability to queue alerts that are not processed during high alert traffic or network outage. Services ensures that all the alerts in the queue are processed subsequently and support cases are created for all the qualified alerts when there is network connectivity.

Verify the ability to test the case creation capability on a device. The test case creation capability is limited to test 50 automatic case creation per day.

Revalidate one or more staging devices after taking appropriate remediations for Services to manage the devices.

If the requirements are met, the devices are moved to managed after revalidation.

Support for weekly periodic telemetric collections to improve the efficiency of Services in predicting device failures and trends in your data center.

Support for periodic purge collections to optimize the storage capacity. You can configure the periodic purge collections to:

● Purge collections that are older than a specified number of days.

● Purge oldest collections until the overall size of the collection is reduced to the specified size.

The Site Health page is enhanced to view:

● Doughnut chart that displays the total number of support cases categorized based on support case status.

● Doughnut chart that displays the total number of devices categorized based on managed, unmanaged, and staging devices.

● The number of alerts that are yet to be processed by the

Services.

● The link to launch TechDirect.

The Search Everything functionality in OpenManage

Enterprise is enhanced to search the cases and collection in the Services plugin.

For Network switches, enabled Services capabilities such as proactive and predictive detection of hardware failures, automatic case creation, log collection, and so on.

Enable automatic and manual update for alert policy configuration and device configuration updates.

Added support to set the contact hours to any time for the primary contact, secondary contact, and primary shipping contact.

8 New features

Refer to the OpenManage Enterprise Services product support pages ( https://www.dell.com/support ) for user documentation pertaining the new features.

New features 9

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