OpenManage Enterprise Services capabilities available with Dell service contracts. Dell OpenManage Enterprise Services

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OpenManage Enterprise Services capabilities available with Dell service contracts. Dell OpenManage Enterprise Services | Manualzz

3

OpenManage Enterprise Services capabilities available with Dell service contracts

The following table provides a comparison of the OpenManage Enterprise Services capabilities available with the ProSupport and ProSupport Plus service contracts.

Table 2. OpenManage Enterprise Services capabilities available with Dell service contracts

OpenManage

Enterprise Services capabilities

Proactive detection of hardware failures

Description Basic Hardware

Supported

ProSupport

Supported

ProSupport Plus

Supported Services receives alerts for hardware events that occur in monitored devices and proactively determines if the alerts indicate a hardware failure.

Predictive detection of hardware failures

Not supported Supported

Automated data collection

Automated support case creation

Automated email notification

Proactive response from Dell Technical

Support

Intelligent analysis of data collected from a monitored device is used to predict hardware failures that may occur in future.

Data required for troubleshooting a hardware failure is automatically collected from the monitored device and sent securely to Dell.

When a hardware failure is detected either proactively or predictively, a

Service Request is automatically created with Dell Technical

Support.

An email notification about the support case or issue is automatically sent to your company's primary and secondary

Services contacts.

Not supported

Supported

Not supported

Not supported

A Dell Technical

Support agent contacts you proactively about the support case and helps you resolve the issue.

Not supported

Supported

Supported

Supported

Supported

Supported

Supported

Supported

Supported

10 OpenManage Enterprise Services capabilities available with Dell service contracts

Table 2. OpenManage Enterprise Services capabilities available with Dell service contracts (continued)

OpenManage

Enterprise Services capabilities

Expedited parts dispatch

Description Basic Hardware

Not supported

ProSupport

Supported

ProSupport Plus

Supported After the verification of the collected system information, if the

Dell Technical Support agent determines that a part requires a replacement to resolve the issue, a replacement part is dispatched to you based on the dispatch preferences that you configure in Services.

OpenManage Enterprise Services capabilities available with Dell service contracts 11

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