OpenManage Enterprise Services device collections. Dell OpenManage Enterprise Services

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OpenManage Enterprise Services device collections. Dell OpenManage Enterprise Services | Manualzz

12

OpenManage Enterprise Services device collections

Collections are files that contain information of the Services managed devices. Services collects device information from each device that you added, and then uploads the information securely to Dell EMC.

The purge collections task runs automatically every day at 10 p.m. (time as on the server where Services is installed). System information collections that are 30 days or older and collections that are older than the last five collections within the last 30 days are automatically purged.

NOTE: To collect system information from the device, OpenManage Server Administrator (OMSA) must be installed and running on the managed PowerEdge devices.

The system information is collected in following ways:

● Periodically—The device collection is performed periodically at regular intervals, depending on the predefined collection start date specified in the Settings > Schedule Tasks page. For more information, see

Enable or disable periodic collection of system information on page 39.

● On case creation—The device collection is performed when a support case is created for an issue that is detected by

Services.

● Manually (on demand)—If Technical Support requests you to upload the device collection, you can initiate the collection of device information from one or more devices at any time.

You can manually upload a collection to the backend or Services can automatically initiate a collection for the devices that are listed in Dell EMC Services Support Matrix available at OpenManage Enterprise Services page in support site.

You can view, upload, and download collections by using the Collections page. See

View collections

on page 33.

Topics:

View collections

Using Services to collect and send system information

Delete collections

View metadata for the periodic collection

Pause and resume collections

Configuring collection settings on OpenManage Enterprise Services

View collections

The Collections

page lists the collections of your devices. To view the collections that are specific for a device, see Manually collect device information from a device

on page 35. To view the Collections page, from the Plugins menu, select Services

> Collections , and then click the Collections tab.

The following options and collection information is displayed on the Collections page.

● Advanced Filters —To filter the collections, click Advanced Filters in the upper-left corner of the Collections page, and select or enter data in the filter boxes. You can filter collections by collection purpose, collection status, collection type, and filter collections within a specified start and end dates. To remove filter, click Clear All Filters .

● The Refresh icon—The Refresh icon in the upper-right corner of the Collections page. Click the icon to refresh the collection list displayed.

● To sort the collection list display data by column name, click any column header. The report refreshes to display the data in an ascending or descending order of the column header you clicked.

● Collections Options ( Upload , Download , Delete) —The options to upload, download, and delete collections.

○ Upload —Enables to you select one or more collection and upload the collections to Dell EMC backend. See

Upload multiple collections

on page 36.

○ Download —Enables you download the collection for one of more devices and view the device information using a web

browser. See Download and view multiple device collections on page 36.

○ Delete —Enables you to delete one or more collections.

Delete collections

on page 37.

OpenManage Enterprise Services device collections 33

● NAME —The unique name that identifies the collection.

● COLLECTION DATE —Displays the date and time of the collection.

● SIZE —Displays the size of the collection in KB.

● UPLOAD STATUS —Displays the upload status of the collection. The possible statuses are:

○ Not Initiated

○ Not Applicable

○ In Progress

○ Completed

○ Failed

● COLLECTION STATUS —Displays the status of the collection. The possible statuses are:

○ Initiated

○ In Progress

○ Completed

○ Completed With Warnings

○ Completed Partially

○ Partial

○ Execution Failed

○ Cancel Initiated

○ Cancel In Progress

○ Cancelled

○ Aborted

● PERCENTAGE COMPLETE —The collection completing status in percentage.

● COLLECTION PURPOSE —Displays the purpose of the collection.

● CASE NUMBER —Identifies the case that is associated with this collection.

● COLLECTION TYPE —Identifies the type of the collection. The possible types are Manual , Periodic , and Alert Based .

● Detailed collection pane—The detailed collection pane on the right side of the Collections page displays the following data for each collection. To view the detailed information about a collection, click the collection record on the Collections page.

○ Collection name

○ Upload Status

○ Upload Date

○ Lists the Hostname/ IP Address of the devices in the collection.

○ List the Service Tag of the devices in the collection.

○ Collection status of each device in the collection. The possible statuses are:

■ Initiated

■ In Progress

■ Completed

■ Completed With Warnings

■ Completed Partially

■ Execution Failed

■ Cancel Initiated

■ Cancel In Progress

■ Cancelled

■ Aborted

NOTE: The Cancelled status is displayed when you cancel the collection on the user interface. The Aborted status is displayed if device collection is stopped unexpectedly due to service failures in the backend.

Using Services to collect and send system information

Services automates the collection of system information from your devices both periodically and on case creation. If required, you can also manually start the collection and upload of system information to Dell EMC at any time. You can choose to start the collection of device information from one or more devices or from a device group.

34 OpenManage Enterprise Services device collections

Manually collect device information from a device

About this task

When a support case is opened or updated for a device, Services automatically collects and uploads the system information to the backend. If necessary, you can also manually start the collection of system information from a device.

You may manually start the collection:

● If an issue occurs during automatic collection and upload of system information.

● If requested by Technical Support

Steps

1. From the OpenManage Enterprise menu, click Devices .

2. To collect the device information from a device, in the All Devices list, click the device name.

3. On the <device name> page, click the Services tab, and then click Collections .

4. On the Collections , click Start Collection .

The device collection is automatically listed on the Collections page. See

View collections on page 33.

Manually collect system information from a device group

About this task

When a support case is opened or updated for a device, Services automatically collects and uploads the system information to the backend. If necessary, you can also manually start the collection from devices in a group.

NOTE: The collection operations are not supported for Staging group.

You may manually start the collection:

● If an issue occurs during automatic collection and upload of system information.

● If requested by Technical Support

Steps

1. From the OpenManage Enterprise menu, click Devices .

2. In the left pane, in the PLUGIN GROUPS section, expand the Services group.

3. To start the collection from a device group, click the vertical ellipses next to the group, and click Start Collection from the list.

NOTE: If there are more than 100 devices in a group, the collection is initiated in batches of 200 devices.

4. In the list, click Start Collection .

The Start Collection dialog box is displayed.

5. On the Collection Purpose page, select one of the following purposes for which the device details are collected, and then click Next .

● Deployment

● System Maintenance

● Consulting

● Technical Support

NOTE: The Deployment option is selected by default for the collection purpose.

6. Optionally, on the Collection Details page, enter the name for the collection, case number associated with this collection,

Dell EMC Technical email address, and project ID.

7. To upload the collection after the collection is successfully completed, select Upload Collection .

The device collection is automatically listed on the Collections page. See

View collections on page 33

OpenManage Enterprise Services device collections 35

Upload collection from disconnected site

When Internet connectivity is available, Services automatically collects and sends system information from your devices to the

Dell EMC backend. If the server where OpenManage Enterprise is deployed does not have Internet connection, you can manually upload collections. You may opt to upload a collection in the following cases:

● The collection is successful, but the collection could not be successfully uploaded.

● You want to reupload a collection to the backend.

Upload multiple collections

Steps

1. From the Plugins menu, select Services > Collections .

The Collections page displays the list of all collections.

2. Select the collections that you want to send to Dell EMC and click Upload .

To upload a collection for a specific device, see Upload collection for a specific device

on page 36.

Upload collection for a specific device

Steps

1. From the OpenManage Enterprise menu, click Devices .

2. To collect the device information from a device, in the All Devices list, click the device name.

3. On the <device name> page, click Services > Collections .

4. Select the collections that you want to send to Dell EMC backend and click Upload .

To upload multiple collections, see

Upload multiple collections

on page 36.

Download and view multiple device collections

About this task

If you have performed a collection for one or more devices or for a device group, you can download and view the device information that is collected for each device using a web browser.

Steps

1. From the Plugins menu, select Services > Collections .

The Collections page displays the list of all collections.

2. Select the collection that you want to download.

NOTE: You can download only one collection at a time.

3. Click Download and save the collection file.

4. To view the device information for each device, extract the files and open the index.html

file in a web browser.

To download and view collection for a specific device, see

Download and view collection from a specific device on page 36.

Download and view collection from a specific device

About this task

If you have performed a collection for a specific device, you can download and view device data about the device by doing the following in the OpenManage Enterprise console.

Steps

1. From the OpenManage Enterprise menu, select Devices .

36 OpenManage Enterprise Services device collections

2. In the All Devices list, click the device name from which you want to collect the device information.

3. On the <device name> page, click Services > Collections .

4. Select the collection that you want to download.

5. Click Download and save the collection file.

6. To view the device information, extract the file and open the index.html

file.

To download and view device information for each device in a multiple collection

Download and view multiple device collections on page 36

Delete collections

1. From the Plugins menu, select Services > Collections .

The Collections page displays the list of all collections.

2. Select one or more collections that you want to delete and click Delete .

NOTE: For a single device collection, Services automatically deletes the collection from the Collections page when the device is removed from OpenManage Enterprise. For multi-device collection, Services automatically deletes the collection from the Collections page only after all the devices associated with the collection are removed from OpenManage

Enterprise.

View metadata for the periodic collection

About this task

You can view the metadata of the periodic collections that are generated for the last one year.

To enable periodic collections and change the frequency to collect the device information, see

Schedule collection and inventory validation on page 46.

Steps

1. From the Plugins menu, select Services > Collections .

2. On the Collections page, click the Metadata tab.

The following information of each periodic collection is displayed:

● METADATA ID —The ID of the collection metadata.

● START DATE —The start date of a collection.

● END DATE —The end date of a collection.

● STATUS —The status of the collection. The possible statuses are Completed, In Progress, and Paused.

NOTE: After the completion of a weekly periodic collection, the STATUS of the collection approximately takes additional 90 minutes to show the status as Completed . During this additional 90 minutes, Services performs a check to ensure that the weekly periodic collection was not skipped for the devices on which previous collections were running.

● TOTAL DEVICES —The number of devices from which the device information is collected in each collection.

● DEVICES PROCESSED —The number of devices for which the device information collection is completed.

● DEVICE DATA UPLOADED —The number of devices from which device information is collected and uploaded to Dell

EMC backend.

3. To pause a collection, select the check box next to the collection, and click Pause .

A message is displayed indicating that the collections will be paused and automatically resumed after 8 hours. Click Yes to pause the collection. Click No to cancel the pause operation.

NOTE: The periodic collections are paused only after the completion of all the ongoing collections. That is, when you pause a periodic collection, the device information is collected from the devices for which collection is already initiated.

After the completion of all the ongoing collections, the periodic collection is paused for the devices for which the collection is not initiated.

4. To resume a collection, select the check box next to the collection, and click Resume .

OpenManage Enterprise Services device collections 37

Pause and resume collections

About this task

You can pause and resume the collections that are scheduled periodically. A collection can be paused only for 8 hours. After 8 hours, Services automatically resumes the collection that is paused.

Steps

1. From the Plugins menu, select Services > Collections .

2. On the Collections page, click the Metadata tab.

3. To pause a collection, select the check box next to the collection, and click Pause .

A message is displayed indicating that the collections will be paused and automatically resumed after 8 hours. Click Yes to pause the collection. Click No to cancel the pause operation.

NOTE: The periodic collections are paused only after the completion of all the ongoing collections. That is, when you pause a periodic collection, the device information is collected from the devices for which collection is already initiated.

After the completion of all the ongoing collections, the periodic collection is paused for the devices for which the collection is not initiated.

4. To resume a collection, select the check box next to the collection, and click Resume .

Configuring collection settings on OpenManage

Enterprise Services

Services automatically collects system information from all devices at periodic intervals. Services also collects system information automatically from a device when a support case is created an issue in a device. Based on your preferences, you can configure the following:

● Automatic collection of system information when a support case is created or updated. See

Enable or disable automatic collection of system information about support case creation on page 39.

● Periodic collection of system information. See

Enable or disable periodic collection of system information on page 39.

● Collection of identity information. See

Enable or disable collection of identity information on page 40.

● Collection of software information and the system log. See

Filter components of device collections

on page 41.

Prerequisites for collecting system information

● The local system must have sufficient disk space to save the collected system information.

● The local system and remote devices must fulfill the network port requirements.

● If you have added a server using the operating system, IP address, or hostname (agent-based monitoring):

○ To collect system information from the device, OpenManage Server Administrator (OMSA) must be installed and running on the managed PowerEdge devices.

○ If the server is running a Linux operating system:

■ The device credentials that you have entered in Services must have administrator-level rights on the device.

■ No resource (network share, drive, or ISO image file) must be mounted on the /tmp folder.

■ If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more information about OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available on the respective vendor support website of the operating system.

● If you have added by using the iDRAC IP address (agentless monitoring), the iDRAC credentials that you entered must have administrator privileges.

● The local system must have Internet connection for uploading the collected system information to the backend.

● For collecting system information from ESX and ESXi only, ensure that Small Footprint CIM Broker (SFCB) daemon and CIM

Object Manager (CIMOM) are enabled.

38 OpenManage Enterprise Services device collections

Enable or disable automatic collection of system information about support case creation

About this task

By default, Services automatically collects system information from the device when a support case is created and sends the information securely to Dell EMC. If required, you can enable or disable the automatic collection based on your preference.

Steps

1. From the Plugins menu, select Services > Settings .

The Settings page is displayed.

2. On the Settings tab, select Collection .

The Collection page is displayed.

3. In the Upload Collection section, select or clear Collect and send system state information to Dell EMC .

NOTE: By default, this option is selected.

4. Click Apply .

Results

The automatic collection feature is enabled, and the collection data is automatically sent to Dell EMC Support team when a device case is created.

Enable or disable periodic validation of device inventory

About this task

By default, the device inventory validation is scheduled on a randomly determined day of every month at 11 PM. If necessary, you can change the schedule depending on your requirement.

Steps

1. From the Plugins menu, select Services > Settings .

The Settings page is displayed.

2. On the Settings tab, select Schedule Tasks .

The Schedule Tasks page is displayed.

3. Perform one of the following in the Validate Device Inventory section:

● To enable periodic validation of device inventory, select the On day <select a date> of every month at 11 PM check box, and select a date to validate the device inventory.

● To disable periodic device inventory validation, clear the On day <select a date> of every month at 11 PM check box.

4. Click Apply .

Enable or disable periodic collection of system information

About this task

By default, Services starts collecting system information from all monitored devices at periodic intervals and sends it to the backend. The collection start time is a user-defined day of every month at 11 p.m. If required, you can enable or disable the periodic collection of system information from all monitored devices based on your preference.

Steps

1. From the Plugins menu, select Services > Settings .

The Settings page is displayed.

2. On the Settings tab, select Schedule Tasks .

The Schedule Tasks page is displayed.

3. Perform one of the following in the Collect system state information section:

OpenManage Enterprise Services device collections 39

● To enable periodic collection, select the On day <select a date> of every month at 11 PM check box, and select a date to collect device state information from the supported devices.

● To disable periodic collection, clear the On day <select a date> of every month at 11 PM check box.

4. Click Apply . To reset to default connection settings, click Discard .

Purge periodic collections

About this task

The purge collections task runs automatically every 30 days at 10 p.m. (time as on the server where Services is installed). You can configure the purge collection task to perform either of the following:

● Automatically purge periodic collections that are older than number of days specified.

● Automatically purge the oldest collections until the size of the total collection is reduced to the size limit specified.

Steps

1. From the Plugins menu, select Services > Settings .

2. On the Settings page, click Collection .

The Collection page is displayed.

3. In the Purge Collections section, do the following:

● From the Older than drop-down, select the number of days. The automatic purge collection task purges the collections that are older than specified number of days.

● From the Size drop-down, select the total size limit of the collections. If the total size of all the collections exceeds the specified size, the automatic purge collection task purges the oldest collections until the total size is reduced to the specified size limit. The possible size limit are 50 GB, 75 GB, 100 GB, and 125 GB.

4. Click Apply .

Enable or disable collection of identity information

About this task

By default, Services collects device identification information such as the complete configuration snapshot of systems, hosts, and network devices that can contain host identification and network configuration data. Usually, part or all this data is required to properly diagnose issues. If your company's security policy restricts sending identity data outside of the company network, you can disable Services from collecting such data.

The following identity information can be filtered when collecting the system information from a device:

● Host name

● IP address

● Subnet mask

● Default gateway

● MAC address

● DHCP server

● DNS server

● Processes

● Environment variables

● Registry

● Logs

● iSCSI data

● Fibre Channel data—Displays the WWN of the host device and port.

NOTE: When you disable collection of identification information, some of the data about your company network (including the system log and SMART log) is not transmitted to the backend. This may prevent technical support from resolving issues that may occur on your devices.

NOTE: If you have disabled the collection of identity information from the devices, the identity information such as hostname and IP address are replaced by tokenized values. The tokenized values are represented as TOKEN n. For example,

TOKEN0, TOKEN1, or TOKEN2.

40 OpenManage Enterprise Services device collections

Steps

1. From the Plugins menu, select Services > Settings .

The Settings page is displayed.

2. On the Settings tab, select Collection .

The Collection page is displayed.

3. By default, the Include device identification information in data sent to Dell EMC check box in the Identification

Information Settings section is selected. Depending on your requirement, select or clear the check box.

NOTE: If you disable collection of device identification information, the settings for collection of logs, diagnostic data, and support data are disabled automatically. Collections that are sent to the Dell EMC from your devices do not include certain categories of data.

4. Click Apply .

Filter components of device collections

About this task

By default, the system information that is collected and sent to the Dell EMC by Services includes software information and system logs. If required, you can configure Services to filter the components of the collection being uploaded to Dell EMC.

Steps

1. From the Plugins menu, select Services > Settings .

The Settings page is displayed.

2. On the Settings tab, select Collection .

The Collection page is displayed.

3. In the Server/Hypervisor section, to filter the following components of the device collection, clear the corresponding check boxes.

● Software Details

● System Logs

● SMART Logs

4. Click Apply .

OpenManage Enterprise Services device collections 41

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