Error code appendix. Dell OpenManage Enterprise Services

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21

Error code appendix

The following table lists the error codes, error messages, and possible resolutions.

Table 5. Error code appendix

Error code Error message

Registration

SAE-010001

SAE-010002

SAE-010003

SAE-010006

SAE-010007

SAE-010008

SAE-010009

SAE-010010

SAE-010011

SAE-010012

SAE-010013

SAE-010015

SAE-010019

SAE-010020

SAE-010021

SAE-010022

SAE-010023

SAE-010024

SAE-010026

Possible resolution

This request has an invalid status.

Invalid request.

Registration for this client is already in progress.

The only available statuses are ENABLE or DISABLE.

The format of this request body must be a JSON.

Contact your network administrator for more information.

Reenter your access key and PIN and try to register again.

Encountered an error while trying to register

Services.

Unable to register Services because of an invalid access key and PIN.

The access key and PIN have already expired.

Reenter your access key and PIN, then try to register again.

Request for new access key and PIN, and then try again.

The access key and PIN have already been used.

Request for new access key and PIN, and then try again.

An error occurred while trying to register

Services.

Enter a new access key and PIN, and then try to register again.

An error occurred while trying to register

Services.

This client is already authenticated with Dell EMC backend.

An error occurred while updating your connectivity status.

An error occurred while updating your registration status of the gateway.

Cannot change your registration status until your access key and PIN have been authenticated.

Unable to retrieve the properties file.

Reenter your access key and PIN, then try to register again.

Try again later. If the problem persists, contact technical support.

Try again later, and if the issue persists, contact technical support.

Try again later, and if the issue persists, contact technical support.

Complete the authentication, and then try again.

An unknown error occurred while updating the registration.

This request has an invalid status.

Try again. If the issue persists, contact technical support.

Try again. If the issue persists, contact technical support.

The only available statuses are ENABLED, DISABLED, or DEREGISTERED.

Complete the registration, and then try again.

Cannot complete this operation until registration is completed.

Registration failed. An invalid client ID was sent from the client.

This client is already registered.

Check your request inputs, and then try again.

Try again later. If the problem persists, contact technical support.

Error code appendix 59

Table 5. Error code appendix (continued)

Error code

SAE-010027

SAE-010032

SAE-010033

SAE-010034

SAE-010035

SAE-010036

SAE-010039

SAE-010040

SAE-010041

SAE-010046

SAE-010047

SAE-010060

SAE-010063

SAE-010064

SAE-010065

SAE-010066

SAE-010068

SAE-010069

SAE-010070

SAE-010071

SAE-010074

SAE-010080

SAE-010081

Error message

This request is blocked until the client has completed registration with Dell EMC backend.

An error occurred while trying to log in to

TechDirect.

An error occurred while trying to reach your gateway.

The TechDirect integration failed due to an invalid input.

This OTP is no longer valid.

The TechDirect integration failed because of an

IDM service issue.

Cannot perform this action until this gateway is integrated with your TechDirect account.

Cannot complete this operation until Services is registered.

The refresh token has expired.

The gateway server returned an empty response for this request.

A database error occurred while saving the registration ID.

Could not complete this operation due to an unknown database error.

Could not complete your client validation because of a server error.

Encountered an error and could not complete this action.

Could not validate this Access Key and PIN because the company name returned from this request was blank or invalid.

Editing the name of a company is not allowed.

An error occurred during validation.

This client is already registered.

Unable to validate your contact details with your gateway.

Unable to validate your shipping details.

Unable to complete this operation because the

Services plug-in was already removed from your gateway.

Cannot change this registration status of the gateway until its initial registration is finished.

Unable to complete this operation because of an error with the Dell EMC backend servers.

Possible resolution

Wait for the registration to complete and try again. If the problem persists, contact technical support.

Check your connection to the Internet, and then try again.

Check your connection to the Internet, and then try again. If the problem persists, contact technical support.

Check the details that are entered and try again.

Request a new OTP and try again.

Try again later. If the problem persists, contact technical support.

Integrate the gateway with your TechDirect account and try again.

Complete the registration, and then try again.

Log in again.

Review the request details and try again.

Try again later, and if the issue persists, contact technical support.

Try again later, and if the issue persists, contact technical support.

Try again later, and if the problem persists, contact technical support.

Try again later, and if the issue persists, contact technical support.

Check your entries and try again. If the issue persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Check your entries and try again. If the issue persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Check your entries and try again. If the problem persists, contact technical support.

Try again. If the problem persists, contact technical support.

Register and enable the plug-in, and then try again.

Complete your registration, and then try again.

Try again later. If the issue persists, contact technical support.

60 Error code appendix

Table 5. Error code appendix (continued)

Error code

SAE-010082

SAE-010083

SAE-010084

SAE-010085

SAE-010086

SAE-010087

SAE-010088

SAE-010089

SAE-010090

SAE-010091

SAE-010092

SAE-010111

SAE-010114

SAE-010116

SAE-010117

SAE-010118

SAE-010119

Error message

Unable to complete this operation because of a certificate error.

Unable to attempt this operation because connectivity is disabled.

Unable to complete this operation because of an unknown error.

Unable to complete this operation because of an unknown error.

Unable to complete this operation because of a certificate error.

Could not register Services because unable to reach the Dell EMC backend servers.

Unable to register because this access key is not associated with this model.

Unable to continue with the registration because an error occurred during your gateway deployment.

Unable to continue with your registration because an error occurred during your gateway deployment.

An error occurred during registration.

An error occurred during registration because of a server issue.

Received an error from TechDirect and could not complete this action.

Received an error from TechDirect and could not complete this action.

Unable to retrieve the state information because of an invalid country code.

Unable to retrieve the city information because of an invalid country code.

Unable to retrieve the shipping information because of an invalid country code.

Cannot continue with the operation because of too many failed attempts.

Possible resolution

Restart the service, and then try again. If the issue persists, contact technical support.

Verify that your plug-in is enabled and try again. If the issue persists, contact technical support.

Try again later, and if the issue persists, contact technical support.

Check if your registration has completed, and then restart the service and try again. If the issue persists, contact technical support.

Restart the service, and then try again. If the issue persists, contact technical support.

Check your Internet connection and try again. If the issue persists, contact technical support.

Request an access key specific for this model and try again.

Start your deployment again. If the problem persists, contact technical support.

Restart the host system or virtual machine for your gateway and try again. If the problem persists, contact technical support.

Contact technical support for assistance.

Enter a new access key and PIN, and then try again.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Enter a valid country code and try again.

Enter a valid country code and try again.

Enter a valid country code and try again.

Wait for 15 minutes and try again.

Collections

SAE-030001

SAE-030002

SAE-030003

SAE-030004

Operation failed. Unable to perform the operation because an error occurred in the gateway.

Collection failed. The gateway could not attempt to collect this telemetry due to insufficient disk space.

Operation failed. This query failed to run in the database.

Operation failed. These queries failed to run in the database.

Try again later. If the problem persists, contact technical support.

Free the space and try again. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Error code appendix 61

Table 5. Error code appendix (continued)

Error code

SAE-030005

SAE-030006

SAE-030007

SAE-030008

SAE-030009

SAE-030010

SAE-030011

SAE-030012

SAE-030013

SAE-030014

SAE-030015

SAE-030016

SAE-030017

SAE-030018

SAE-030019

SAE-030020

SAE-030021

SAE-030022

SAE-030023

SAE-030024

SAE-030025

SAE-030026

SAE-030027

Error message

Collection failed. Unable to collect the device telemetry from the device.

Collection failed.

Operation failed. The gateway could not update the status of this collection in the database.

The gateway could not start this collection.

Possible resolution

Unable to collect the device telemetry from the device because the device is not available.

Retry the collection after a few minutes.

Try again later. If the problem persists, contact technical support.

The "purpose" field is required for multidevice collections, and the current value is either missing or invalid. Check your value, and try again.

Unable to run this collection.

Collection failed.

Move this device out of the Staging group, then try again.

This device is not available, so unable to attempt to collect telemetry from it.

This device does not support telemetry collection. Try again later. If the problem persists, contact technical support.

Operation failed. There are no associated records for this Job ID, so there is nothing to return.

Check your Job ID values and try again.

There are no collections in progress available to cancel for this device.

No records were found matching your search criteria.

Try again later. If the problem persists, contact technical support.

Update your search criteria and try again.

If the problem persists, contact technical support.

Operation failed. The gateway could not update the result of this collection in the database.

Operation failed. The gateway could not update the record of this collection in the database.

If the problem persists, contact technical support.

Operation failed. The gateway could not update the device-specific record of this collection in the database.

The gateway failed to cancel this collection of telemetry.

Operation failed.

The gateway has successfully canceled this collection of telemetry.

The gateway cannot attempt this operation without a collection age.

Unable to retrieve your telemetry due to an internal database error.

Operation failed. The device ID is missing.

Operation failed. The collection ID is missing.

If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

The gateway could not locate a record for this collection.

Try again later. If the problem persists, contact technical support.

Enter one, and then try again.

The gateway cannot attempt this operation without a valid collection age.

Ensure that the entry is not a null value, and then try again.

Operation failed. The start or end date is missing.

Enter the start and end date, and then try again.

Operation failed. No matching records were found for your search criteria.

Update your criteria and try again.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

62 Error code appendix

Table 5. Error code appendix (continued)

Error code

SAE-030028

SAE-030029

SAE-030030

SAE-030031

SAE-030032

SAE-030033

SAE-030034

SAE-030035

SAE-030036

SAE-030037

SAE-030038

SAE-030039

SAE-030040

SAE-030041

SAE-030042

SAE-030043

SAE-030044

SAE-030045

SAE-030046

SAE-030047

Error message

Operation failed. The gateway cannot reach the

Discovery Service.

Operation failed because unable to retrieve the current customer registration details.

Operation failed. The gateway cannot communicate with the Registration Service.

Operation failed. The gateway cannot retrieve collection settings from application preferences.

Operation failed. The gateway cannot reach the

Preferences Service.

Operation failed. The gateway could not reach the

Inventory Service.

Operation failed. The gateway could not retrieve device details from the Inventory Service.

Operation failed. The gateway could not retrieve collections using the collection ID.

Operation failed. The gateway could not retrieve these outdated collections.

Operation failed. The gateway cannot retrieve the device ID from the collection device map.

Collection removal failed. The gateway could not delete these collections using their ID.

Collection removal failed. The gateway could not delete the collections from their file system.

Collection removal failed. The gateway could not delete the .zip files from the reports directory.

Operation failed. The gateway could not retrieve the collection using the device ID.

Operation failed. The gateway could not update the upload status of this collection in the database.

Collection upload failed.

Collection upload failed. The report size exceeds the maximum limit.

Collection failed. The gateway encountered an error creating a record in the database.

Collection failed. The gateway could not update the status of this record in the database.

Collection failed. The gateway could not retrieve this record due to an internal database error.

Possible resolution

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

This collection does not support uploading.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

Error code appendix 63

Table 5. Error code appendix (continued)

Error code

SAE-030048

SAE-030049

SAE-030050

SAE-030051

SAE-030052

SAE-030053

SAE-030054

SAE-030055

SAE-030056

SAE-030057

SAE-030058

SAE-030059

SAE-030060

SAE-030061

SAE-030062

SAE-030063

SAE-030064

SAE-030065

SAE-030066

Error message

Collection failed. The gateway could not delete this record due to an internal database error.

Collection upload failed. The gateway could not upload the collection results file to Dell EMC backend servers.

Collection upload failed. The gateway cannot check the collection upload status.

Collection upload failed. The upload failed because of a server issue.

Collection upload failed. The collection results upload timed out.

Collection upload failed. The collection results file is unavailable.

Collection upload failed. The gateway could not finish uploading the collection results.

Collection upload failed. The gateway could not check the collection upload status.

Possible resolution

Try again later. If the problem persists, contact technical support.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Collection upload failed. The collection report file is not available in our servers.

Collection failed. The gateway cannot reach the

Connectivity Service.

Operation failed. The gateway cannot retrieve the collection attribute details for tree view.

Operation failed. The gateway cannot retrieve the collection attribute details because the object ID is missing.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

Operation failed. Unable to find data associated with this collection.

Operation failed. The gateway cannot retrieve the collection components for tree view.

Operation failed. The gateway cannot retrieve the structured logs for tree view.

Operation failed. The gateway cannot retrieve the structured logs because the object ID is missing.

Unable to start a new collection because either the collection is in progress or the collection was performed in last 24 hours.

Able to start this alert-based collection.

Ensure that the collection is not in progress and try again.

Collection failed. The gateway could not update the plug-in task ID in the database.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

64 Error code appendix

Table 5. Error code appendix (continued)

Error code

SAE-030067

Error message

Collection failed. The gateway could not update the collection progress in the database.

SAE-030068

SAE-030069

SAE-030070

SAE-030071

SAE-030072

SAE-030073

SAE-030074

SAE-030075

SAE-030076

SAE-030077

SAE-030078

SAE-030079

SAE-030080

SAE-030081

SAE-030082

SAE-030083

SAE-030084

SAE-030085

SAE-030086

SAE-030087

SAE-030088

SAE-030089

Collection failed. The gateway could not update the error code for device collection.

Collection failed. The gateway could not complete an evidence collection.

Operation failed. An invalid evidence collection request.

The gateway could not retrieve the status from the periodic collection table.

The gateway could not retrieve the start time for this periodic collection.

The gateway could not retrieve the device collection status from the collection device map table.

Operation failed. The gateway encountered an error updating the status of this collection in the database.

A scheduled periodic collection is already in progress.

The scheduled periodic collection has already run for this month.

The gateway failed to delete the data from this periodic collection.

The gateway failed to create a data entry from this periodic collection.

Operation failed. The gateway could not retrieve the asset list from the Inventory Service.

Collection failed. The gateway could not start this periodic collection.

Collection failed. The gateway received a null status from the plug-in service.

Collection failed. The gateway could not retrieve details on task progress for this collection.

Cannot perform this operation because of an invalid date range.

Operation failed. The format for start date or end date is invalid.

The gateway cannot perform this operation because of an invalid collection type filter.

Operation failed. The device type filter is invalid.

Operation failed. The collection purpose filter is invalid.

Operation failed. The collection status filter is invalid.

Operation failed. The "sort by" parameter is invalid.

Possible resolution

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Your start date must be earlier than your end date.

Enter the start and end dates in the correct formation and try again.

Change the filter value and then try again.

Update this filter value, and then try again.

Error code appendix 65

Table 5. Error code appendix (continued)

Error code

SAE-030090

Error message

Operation failed. The "order by" parameter is invalid.

SAE-030091

SAE-030092

SAE-030093

SAE-030094

SAE-030095

SAE-030096

SAE-030097

SAE-030098

SAE-030099

SAE-030199

SAE-030101

SAE-030103

SAE-030104

SAE-030105

SAE-030106

SAE-030107

SAE-030200

SAE-030201

SAE-030300

SAE-030301

SAE-030302

SAE-030303

SAE-030304

Operation failed. The service tag value is invalid.

Operation failed. The hostname or IP address is invalid.

Operation failed. Invalid limit parameter.

Operation failed. Invalid offset parameter.

Operation failed. Invalid index parameter.

Operation failed. The gateway could not interact with the Case Domain Service.

Possible resolution

Enter a valid service tag, and then try again.

Enter a valid hostname and IP address, and then try again.

Change the limit parameter, and then try again.

Change the offset parameter, and then try again.

Change your index parameter, and then try again.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support for assistance.

Operation failed. The gateway could not transfer the collection file to MFT.

Operation failed. The gateway could not retrieve the job ID from the periodic collection table.

Operation failed. The gateway could not retrieve asset IDs from the periodic collection table.

The gateway is collecting telemetry from this device.

The upload of collected telemetry data has not started.

The report for collected telemetry has been updated.

Operation failed. The gateway could not reach a required server to upload the file.

Operation failed. The gateway could not reach a required server to check the status of the uploaded file.

An error occurred while parsing the certificate.

The device certificate is required and cannot be null or empty.

An upgrade is in progress.

Upload failed. An upgrade is in progress.

A scheduled data analytics collection is already in progress.

Operation failed. The column filter parameter is invalid.

Unable to run this operation because no assets can run frequent collections.

Unable to start data analytics collection. There was an unexpected error occurred.

Unable to start data analytics collection. The gateway could not retrieve assets by property.

Try again once it is completed.

Wait for a few minutes. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Check that the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support.

Try again once it is completed.

Try again once it is completed. .

Try again once it is completed.

Enter a valid column filter and try again.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support for assistance.

66 Error code appendix

Table 5. Error code appendix (continued)

Error code

SAE-030400

SAE-030401

SAE-030402

SAE-030500

SAE-030501

SAE-030502

SAE-030503

SAE-030504

SAE-030505

SAE-030507

SAE-030508

SAE-030509

SAE-030510

SAE-030511

SAE-030512

SAE-030513

SAE-030514

Error message

The gateway could not start this download.

The gateway could not start this download.

The gateway could not start this download. A file detail parameter is required to download this file.

Collection failed. This device is not reachable.

Possible resolution

The file is not available.

The file type is not supported.

Enter one, and then retry this request.

Collection failed. This device has an invalid IP address.

Collection failed. This device is not reachable.

Collection failed. This device has an invalid IP address.

Collection failed. The gateway could not download a certificate file from this device.

The gateway cannot gather telemetry from this device.

The gateway cannot gather some telemetry from this device.

Check if you can reach this device from the gateway.

If you can access this device, retry the collection. To retry the collection, select the device, and then click

Start Collection .

Enter a valid IP address for this device in the gateway. To retry the collection, select the device, and then click Start Collection .

Check if you can reach this device from the gateway.

If you can access this device, retry the collection. To retry the collection, select the device, and then click

Start Collection .

Enter a valid IP address for this device in the gateway. To retry the collection, select the device, and then click Start Collection .

Check your firewall and network settings and ensure that you can download certificate files, and then retry the collection. To retry the collection, select the device, and then click Start Collection .

The SSL encryption level of the device is set to 256 bits or higher.

The view the list of sections that may have incomplete information, download the collection file, and click the Section Status tab.

The gateway cannot collect all telemetry data from this device because the collection process exceeded the time limit.

The gateway has successfully collected all telemetry from this device.

Connection error. The gateway could not connect to the device.

Retry the collection. To retry the collection, select the device, and then click Start Collection .

Retry the collection. To retry the collection, select the device, and then click Start Collection . If the problem persists, contact technical support for assistance.

Try again later. If the problem persists, contact technical support for assistance.

Unknown error. The gateway could not package telemetry from this device.

Collection error. The gateway could not collect telemetry from this device because of an unknown error.

Retry the collection. To retry the collection, select the device, and then click Start Collection . If the problem persists, contact technical support for assistance.

Connection error. The gateway could not connect to the device.

Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device.

Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection . If the problem persists, contact technical support for assistance.

Collection failed. This device either has incorrect credentials, or restricted privileges.

Check the login and password for this device in the gateway and ensure that the user account has

Error code appendix 67

Table 5. Error code appendix (continued)

Error code

SAE-030515

SAE-030518

SAE-030520

SAE-030521

SAE-030522

SAE-030523

SAE-030524

SAE-030525

SAE-030526

SAE-030527

SAE-030528

SAE-030529

SAE-030530

SAE-030531

Error message

Connection error. The gateway could not connect to the device.

Connection error. The gateway could not connect to the device.

Connection error. The gateway could not connect to the device.

Connection error. The gateway could not connect to the device.

Collection failed. Unable to reach the device.

Collection failed. The gateway could not validate the SSH host key validation.

Collection failed. The optional credentials of the device are not present.

Collection failed. The gateway could not retrieve telemetry from this device because of a bad request.

Collection failed. The gateway could not connect to this device because the required ports are not open.

Collection failed. Device identification failed.

Collection failed. The type that is chosen for this device is incorrect.

Collection failed. The type for this device is null or missing.

Collection failed. The type of device does not support collection of telemetry.

Collection failed. The gateway could not find the request URI.

Possible resolution admin/root privileges for the device. To retry the collection, select the device, and then click Start

Collection .

Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection . If the problem persists, contact technical support for assistance.

Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection . If the problem persists, contact technical support for assistance.

Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection . If the problem persists, contact technical support for assistance.

Check that the SSH service is running on the device and retry the collection. To retry the collection, select the device, and then click Start Collection .

If the problem persists, contact technical support for assistance.

Check the login and password for this device in the gateway and ensure that the user account has admin or root privileges for the device. To retry the collection, select the device, and then click Start

Collection .

Try again later. If the problem persists, contact technical support for assistance.

Update your device credentials and retry the collection. To retry the collection, select the device, and then click Start Collection .

Try again later. If the problem persists, contact technical support for assistance.

Update the device type and retry the collection. To retry the collection, select the device, and then click

Start Collection .

Try again later. If the problem persists, contact technical support.

68 Error code appendix

SAE-070000

SAE-070001

SAE-070002

SAE-070003

SAE-070004

SAE-070005

SAE-070006

SAE-070007

SAE-070008

SAE-070009

SAE-070010

SAE-070011

SAE-070012

Table 5. Error code appendix (continued)

Error code

SAE-030532

SAE-030533

SAE-030534

Error message

Collection failed. The gateway requires proxy authentication to reach this device.

Collection failed. The gateway could not retrieve telemetry from this device because of a bad request.

Collection failed. The gateway could not retrieve telemetry from one or more devices.

Possible resolution

Check your proxy details for this device, then rerun the collection by selecting this device and clicking

"Start Collection."

Try again later. If the problem persists, contact technical support for assistance.

For more information about the failure, download the collection file and click the Section Status tab.

Cases

SAE-071000

SAE-070013

SAE-070014

SAE-070015

SAE-070016

SAE-070017

SAE-070101

SAE-070102

SAE-070103

SAE-070104

SAE-070105

SAE-070106

SAE-070107

SAE-070108

SAE-070109

Register your installation of Services to view current alerts.

Your request has an invalid name entry.

Your request has an invalid offset entry.

Your request has an invalid limit.

Your request has an invalid index value.

Your request has an invalid sort query.

Your request has an invalid order query.

Your request has an invalid device type.

Your request has an invalid event source.

Your request has an invalid service contract.

Your request has an invalid Service Tag.

Your request has an invalid case number.

Your request has an invalid case status.

Your request has an invalid hostname or IP address.

Your request has an invalid attributes name.

Your request has an invalid case title.

Your request had some invalid inputs.

Your request included an invalid case operation.

Remove any invalid characters in the notes section.

An unexpected error occurred.

Try again later. If the problem persists, contact technical support.

Check your values and try again. For more information about RESTful APIs exposed by

OpenManage Enterprise Services , see Dell Developer

Portal .

For more information about RESTful APIs exposed by

OpenManage Enterprise Services, see Dell Developer

Portal .

Try again later. If the problem persists, contact Tech

Support for assistance.

Error code appendix 69

Table 5. Error code appendix (continued)

Error code Error message

SAE-070110

SAE-070111

SAE-070112

SAE-070113

SAE-070114

SAE-070115

SAE-070116

SAE-070153

SAE-070154

SAE-070155

SAE-070156

SAE-070157

SAE-070158

SAE-070201 Enter a valid Operation Type to continue.

SAE-070202

SAE-070203

SAE-070204

SAE-070205

SAE-070206

SAE-070207

SAE-070208

SAE-070209

SAE-070214

SAE-070301

SAE-070302

SAE-070303

SAE-070304

SAE-070305

SAE-070306

SAE-070307

SAE-070308

Possible resolution

Enter a valid case ID to continue.

The character limit has exceeded the max limit of

7500.

An unknown error is occurred.

Try again after a few minutes. If problem persists, contact technical support.

Refresh to see the status of the case and try again.

This action is not allowed for a case with this status.

It is not supported because the source of this event is not Services.

For more information about RESTful APIs exposed by

OpenManage Enterprise Services, see Dell Developer

Portal .

For more information about RESTful APIs exposed by

OpenManage Enterprise Services, see Dell Developer

Portal .

Remove some characters to continue.

This action is not available on a closed case.

Issue with your connection.

This action is not allowed on a dummy case.

An unexpected error occurred.

An unexpected error occurred.

For more information about RESTful APIs exposed by

OpenManage Enterprise Services, see Dell Developer

Portal .

None.

Check your Internet connection and proxy settings, and then try again. If the problem persists, contact technical support.

None.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

70 Error code appendix

SAE-070500

SAE-070501

SAE-070502

SAE-070503

SAE-070504

SAE-070505

SAE-070506

SAE-070507

SAE-070508

SAE-070509

SAE-070510

SAE-070511

SAE-070512

SAE-070513

SAE-070514

SAE-070515

Table 5. Error code appendix (continued)

Error code Error message

SAE-070309

SAE-070310

SAE-070311

SAE-070312

SAE-070313

SAE-070314

SAE-070315

SAE-070316

SAE-070317 Request timed out. Either the server is not reachable or there is an issue with your connection.

An unexpected error occurred.

SAE-070400

SAE-070401

SAE-070402

SAE-070403

SAE-070404

SAE-070405

SAE-070406

SAE-070407

SAE-070408

An unexpected error occurred.

An unexpected error occurred.

SAE-071001

SAE-071002

SAE-071004 Unable to complete the operation. Request timed out.

Possible resolution

Check your Internet connection and proxy settings, and then try again. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Try again later. If the problem persists, contact technical support.

Try again. If the problem persists, contact technical support.

Error code appendix 71

SAE-074012

SAE-074013

SAE-074014

SAE-074015

SAE-074016

SAE-074017

SAE-074018

SAE-074019

SAE-074020

SAE-074021

SAE-074022

SAE-074023

SAE-074024

Table 5. Error code appendix (continued)

Error code

SAE-071005

SAE-074001

SAE-074002

SAE-074003

SAE-074004

SAE-074005

SAE-074006

SAE-074007

SAE-074008

Error message

Unable to retrieve one or more cases.

Asset not found. Received an alert from a device that is not currently monitored by Services.

Alert that is received from an inactive or staging device.

An error occurred while displaying this alert.

An error occurred while displaying this alert.

An error occurred while displaying this alert.

Possible resolution

Try again later. If the problem persists, contact technical support.

To monitor the device from which you receive the alert, add the device.

Move this device back to an active state to reenable monitoring for it.

Try again later. If the problem persists, contact technical support.

Try and update the configuration of Services to avoid this issue in the future.

Try again later. If the problem persists, contact technical support.

SAE-074009

SAE-074009

SAE-074010

SAE-074011

An error occurred while displaying this alert.

This alert was not available because monitoring is disabled on this device.

This alert was not available because it is not present in the policy file.

This alert cannot be viewed until your installation of Services is registered.

An unknown error occurred.

Encountered an error that is related to maintenance mode.

An unknown error occurred.

Disable maintenance mode to avoid this error.

Enable monitoring on the device and try again.

None.

Register Services with Dell EMC backend and try again.

Try again after a few minutes. If the problem persists, contact technical support.

Disable the maintenance mode to avoid similar type of errors.

Try again after a few minutes. If the problem persists, contact technical support.

SAE-074025

SAE-074026

SAE-074027

Case status in progress

Case status in success

A connection issue has occurred.

Unable to create a case.

Unable to create a case.

Unable to create a case.

None.

None.

Check your Internet connection and proxy settings, and then try again. If the problem persists, contact technical support.

Contact technical support to manually create a case.

Contact technical support check the status of your service tag.

Contact technical support to manually create a case.

72 Error code appendix

Table 5. Error code appendix (continued)

Error code

SAE-074028

Error message

Unable to create a case.

SAE-074029 An error related to maintenance mode has occurred.

An unknown error occurred.

SAE-074600

SAE-074601

Possible resolution

Contact technical support to check the status of your service tag.

Disable maintenance mode to avoid similar type of errors.

Try again after a few minutes. If the problem persists, contact technical support.

Error code appendix 73

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