Troubleshooting Tips. Ancona AN-2330SS, AN-2348SSRD, AN-2336SSRD, AN2336SSRD, AN-2348SSWHT, AN-2348SSBK, AN-2330SSRD, AN-2330SSWHT, AN-2330SSBK, AN-2336SS

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Troubleshooting Tips. Ancona AN-2330SS, AN-2348SSRD, AN-2336SSRD, AN2336SSRD, AN-2348SSWHT, AN-2348SSBK, AN-2330SSRD, AN-2330SSWHT, AN-2330SSBK, AN-2336SS | Manualzz

Care and Cleaning

Control Panel, Door Handle, Control Housing

• Clean the control panel, door handle and control housing with a solution of mild detergent and warm water.

• Do not use abrasive cleaners or scrubbers; they will permanently damage the finish.

• Dry the components with a soft, lint-free cloth.

Oven Window

• Clean all glass surfaces with a solution of mild detergent and hot water. Use a mild glass cleaner to remove fingerprint or smears.

• Dry completely with a soft, lint-free cloth.

Porcelain Surfaces

• Clean oven interior and inner door liners with a solution of mild detergent and hot water.

• Rinse and dry with a soft cloth. Do not use abrasives or commercial oven cleaners.

Oven Racks

• Clean oven racks with solution of detergent and hot water. To clean heavy soil, use a scouring pad such as steel wool with plenty of water.

Oven Frame

• Clean with hot water, soap-filled steel-wool pads or cleaners. Rinse well with clean water and dry.

Oven Gasket

• Do not clean the gasket. The fiberglass material of the oven door gasket cannot withstand abrasion.

• It is necessary for the gasket to remain intact.

Outer Oven Door

• Use soap and water to thoroughly clean the top, sides and front of the oven door. Rinse well. You may also use a glass cleaner to clean the glass on the outside of the door.

• Do not use oven cleaners, cleansing powders of harsh abrasives on the outside of the door.

Inner Oven Door

• Do not allow excess water to run into any holes or slots in the door. Any soap left on the liner causes additional stains when the oven is heated.

• Before you call for service, please review the potential problem / possible causes and remedies shown in the table below.


Oven will not heat.

Foods over-cooked or under-cooked.

Troubleshooting Tips

Possible Cause

Oven settings are not corrected.


Adjust time, temperature, or rack position.

Incorrect cooking time or temperature.

Have polarity corrected.

Dry or clean igniters.

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No ignition spark.

Troubleshooting Tips

Possible Cause

Dead batteries or ignition module failed.



Replace batteries and attempt ignition. If there is still no spark ignition, the appliance burners can still be used.

To light them: u Holding a lit match to the flame spreader, push in on the control knob and turn counterclockwise to LIGHT.

v When the flame is burning all the way round the burner, you may adjust the heat.

Igniters spark continuously after flame ignition.

Burners will not light.

Power supply polarity is reversed.

Igniters are wet or dirty.

Burner parts or igniters may be wet, dirty or misaligned.

Igniters are sparking but burners are not igniting.

Gas shut-off valve is in the “OFF” position.

Top burner will not stay lit.

Failed thermocouple.

The flames have suddenly gone out.

A draft or spill has extinguished the flame.

Burner flame goes out at low setting.

Low gas pressure.

Air intake holes around burners are obstructed.

Have polarity corrected.

Dry or clean igniters.

Check that the burner parts are clean, dry and correctly assembled.

Check that the igniters are clean and dry.

Turn shut-off valve to the “ON” position.

Replace thermocouple.

Turn the burners off, cleaning the burners and sump area. Once clean, reignite top burners.

Contact gas company.

Remove obstruction from air intake holes.

Flames do not burn all around the burner cap.

Burner parts may be dirty or misaligned.

See “Care and Cleaning” instructions.

Top burners do not light or do not burn evenly.

Burner flames are very large and yellow.

Plug on appliance is not completely inserted in the electrical outlet.

Burner holes on the side of the burner may be clogged.

Burner bezel ports are clogged.

Make sure the unit is properly connected to the power supply.

Remove the burner heads and clean them. Check the electrode area for burned-on food or grease.

Clean burner bezel ring ports with straightened paperclip, needle, or wire.

Burner ports or burner caps are not positioned properly.

Appliance is being operated with the wrong type of gas.

Remove and carefully re-install burner bezel and caps.

Ensure that the type of appliance matches the gas supply.

Regulator is not installed, is faulty, or is set for the wrong type of gas.

Check installation, replace regulator, or set regulator for proper gas.

“Cracking” or “popping” sound is heard coming from appliance.

Nothing works.

This is the sound of metal heating and cooling.

Power supply is not energized.

This is normal.

Have an electrician check the power supply, including the house circuit breaker, wiring and fuses.

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Please register your product warranty by visiting the Ancona Home website.

Canada & USA

Phone: 1-800-350-4562

Fax: 800-350-8563

Email: [email protected]


Ancona is in association with Mr Appliance for all after sales service calls.

Please contact their service provider or visit their website:

Phone: 1-888-998-2011



© 2022 Copyright of Ancona Home. All rights reserved. This material may not be reproduced, displayed, modified or distributed.

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