Troubleshooting. Home Decorators Collection 269-218-463-Y

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Troubleshooting. Home Decorators Collection 269-218-463-Y | Manualzz


If you have any questions regarding the product, please call Home Depot Customer Service, 1-800-986-3460, 8 a.m. – 6 p.m. EST,

Monday – Friday.


vDisplay shows”E1”

The heater is not operating.

Heater does not blow warm air.

There is no power and the logs do not glow.

The logs glow, but there is no effect.

The heater does not blow warm air.

The heater is producing a burning smell.

Possible Cause

The thermostat sensor is broken or disconnected.

Manual reset overheat protection has triggered.

The heater is in a cool down cycle.

There is no power to the unit.

The flame effect turned off.

Thermostat setting is preventing the heater from turning on.

Dust has accumulated on the heating coil during the manufacturing process. It will quickly dissipate and should not occur again.

Check & ensure there are no combustible materials within 0.9 meters (3 feet) surrounding the heater.

Ensure a minimum clearance of 2.42 inches (6.15 cm) from both sides and rear of heater to adjacent walls.


Unplug the fireplace, remove the panel assembly of the fireplace and check that the thermostat is plugged into the main circuit board. If this does not solve the problem contact customer service for a replacement thermostat sensor.

Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and operate. Monitor the heater for signs of overheating. If the problem persists discontinue use of the heater and contact customer service.

Normal operation will continue to run for several minutes before shutting down.

Times will vary based on temperatures.

During this time cool air will blow.

Check that the unit is plugged into a standard 120V outlet. Press the Power button several times and make sure power is set to the “ON” position.

Press the Flame button several times.

Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.

Ensure room in which heater is situated is well ventilated.

Remove any combustible items from the heater.

Reposition the heater so there is enough space around the heater to the adjacent walls.


Please contact 1-800-986-3460 for further assistance.


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