Updating the console and plugins. Dell EMC OpenManage Enterprise

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Updating the console and plugins

Use the Application Settings > Console and Plugins screen to view the current version of your OpenManage Enterprise software and plugins, check if updates are available, and update to a newer version.

NOTE: OpenManage Enterprise version 3.9 must first be updated to version 3.9.2 before it can be updated to version 3.10.

See the OpenManage Enterprise Release Notes for more information.

Click Update Settings to:

● Check for software version updates Automatically or Manually .

● (Best practice) Automatically update the software and plugin versions from Dell.com, as described in

Online update .

● When there is no connectivity to external networks, you can update the software and plugin version from a local network

share, as described in Offline update

.

Topics:

Update prerequisites

Online update

Offline update

Update prerequisites

Administrators must consider the following before updating to the latest version:

● Take a VM snapshot of the console as a backup in case something unexpected occurs. Allocate more downtime for this if necessary.

● Allocate at least an hour for the update process. Allocate more time if the update must be downloaded by using a slower network connection.

● Upgrade of a 'scaled' appliance may fail due to insufficient provisioning of hard drive space required for the data backup from large number of devices and additional plugins. It is recommended to add twice the used hard drive space before initiating the upgrade using the Configure Appliance Disk Size on the Text User Interface (TUI) screen. For example, consider

expanding the available HD space to 1.2 TB if the initial allocation is 400 GB. For more information see, Configure the system using the TUI

.

● Ensure that no device configuration, deployment, or extension (plug-in) tasks are running or are scheduled to run during the planned downtime. Any active or scheduled tasks or policies are terminated without further warning during the update.

● Post deletion of devices, a restart of services using TUI is recommended before initiating a console upgrade. Otherwise, the upgrade may fail and the console would reboot with the previous working state of the appliance.

● Notify other console users of the impending scheduled update.

● If the upgrade fails, the appliance would restart. It is recommended to revert the VM snapshot and upgrade again.

NOTE:

● OpenManage Enterprise Automatic > Online method supports N-2 where N is the current released version. For example, if the current released version is 3.10 one can update from 3.8 or newer. For systems running on Tech Release, it is recommended to first update to either 3.0 or 3.1.

● When you update OpenManage Enterprise with more than 8000 discovered devices, the update task completes in two to three hours. During this time, the services might become unresponsive. It is then recommended to gracefully reboot the appliance. After the reboot, normal functionality of the appliance is restored.

● Upgrade time for an appliance with Power Manager plugin installed, might be between 1 and 10 hours depending on the number of devices being monitored by Power Manager.

● Clicking Update would initiate an Upgrade Bundle Download job. This job finishes automatically after all the update files are downloaded and cannot be terminated by the user.

● Once the console upgrade completes, a series of mandatory tasks are undertaken as part of a system generated task named Post upgrade Task . It is recommended that this task be allowed to complete before installing or upgrading any

192 Updating the console and plugins

available plugins. Additionally, do not manually disable/stop this task. Check the Job status under the Monitor > Jobs view using the Source filter set for System generate . This Post upgrade Task performs the following operations:

1. Restoring upgrade console settings

2. Restoring logging status

3. Processing configuration task parameters

4. Upgrading console settings if applicable to the current release.

5. Running email tasks

6. Sending out a reminder to disable any incompatible plugins

7. Running catalog updates for plugins

8. Running discovery tasks

9. Enabling NTP services

10. Updating the job completion status for the firmware update

11. Updating SNMP configurations

12. Setting FSD capability for the console

● Adding a second network interface should be done only after the completion of the Post upgrade Task . Attempt to add a second NIC while the post-upgrade task is in progress would be ineffective.

● You can log in immediately after the appliance is updated and do not have to wait until the entire inventory is discovered.

Post upgrade all discovery configurations will be executed as part of the Post upgrade Task . You may log into the appliance during this time, but please do not restart the appliance or services until the Post upgrade Task is completed.

Online update

OpenManage Enterprise can be updated automatically or manually from https://downloads.dell.com/openmanage_enterprise.

Prerequisites

● Ensure you have administrator privileges for this task, as described in

Role and scope-based access

.

● Ensure you comply with the

Update prerequisites

.

● Appliance connectivity to Dell.com.

About this task

Upgrading OpenManage Enterprise is a two-step process. First, Define online update settings

to specify the update method, and then

Update the appliance from dell.com

from the Console and Plugins screen. Configuring the update settings is a one-time process. Once the update settings are configured, you can click the refresh icon in the Update section to see if an updated version is available to download.

Define online update settings

Configure the update settings for online update from dell.com.

Steps

1. Click Application Settings > Console and Plugins > Update Settings .

2. In How to check for updates , define the appliance update method:

● Automatic : The appliance checks for the availability of the updates automatically every Monday from the source specified in the Where to check for updates .

● Manual : User has to manually check for the availability of the update from the source specified in the Where to check for updates by clicking the Refresh list icon in the Updates section on the Console and Plugins screen.

3. In Where to check for updates , select dell.com

to specify the location from where the appliance will check for updates.

4. Select the Automatically start the console update when downloads are complete check box to initiate an installation of the console update immediately after the update package is downloaded. Otherwise, the update can be initiated manually.

5. Click Apply .

Updating the console and plugins 193

The appliance checks for updates directly from https://downloads.dell.com/openmanage_enterprise.

Next steps

Update the appliance from dell.com

Update the appliance from dell.com

Download and update the appliance firmware using bundles downloaded from Dell.com.

Prerequisites

● Ensure you comply with the

Update prerequisites

.

● Ensure you comply with the

Online update

.

● Ensure you

Define online update settings

.

● Take a VM snapshot of the console as a backup in case something unexpected occurs. Allocate more downtime for this if necessary.

Steps

1. Based on the update settings, the appliance checks for the availability of an update and if a new version is available, a banner with the new upgrade version information is displayed. On the banner, the administrator can choose to dismiss the notification, be reminded later, or can click View Now to know details such as the version and size of the update available on the Application Settings > Console and Plugins screen. The OpenManage Enterprise section of the Console and

Plugins screen displays all the new features and enhancements of the available update.

2. Click Update and then click Download Console to download the package from the specified source.

NOTE:

● Clicking Update initiates an Upgrade Bundle Download job. This job finishes by itself after all the update files are downloaded and cannot be terminated.

● If the upgrade fails, the appliance will restart. In this case, it is recommended to revert the VM snapshot and upgrade again.

Results

If the Automatically start the console update when downloads are complete check box is selected in the Update settings, the upgrade will start automatically after the update package is downloaded. Otherwise, click Update Console to perform the update.

Offline update

If you are unable to connect to dell.com to update OpenManage Enterprise, you can update the console and/or the plugins from a local Network File Share (NFS). To do so, you will first need to manually download the relevant update packages and store them on your local network share. An audit log is created after every manual attempt to find an update.

Prerequisites

● Ensure you have administrator privileges as described in

Role and scope-based access

.

● Ensure you comply with the

Update prerequisites

.

● Take a VM snapshot of the console as a backup.

● Add a second network interface only after completion of the post-console update task.

● Ensure that the security certificates are signed by a trusted third-party certificate authority when using an HTTPS share.

Configuring a local network share for offline update

About this task

Updating OpenManage Enterprise from a network share is a two-step process:

1.

Define offline update settings

.

2.

Update the appliance from a network share

.

194 Updating the console and plugins

If the update fails, the appliance will restart. In this case, revert the VM snapshot and update again.

Define offline update settings

Configure the update settings for online update from dell.com.

Steps

1. Download the applicable files from https://downloads.dell.com/ and save on a network share preserving the same folder structure that can be accessed by the console.

2. Click Application Settings > Console and Plugins > Update Settings .

3. In How to check for updates , select one of the following options:

● Automatic : The appliance checks for the availability of the updates automatically every Monday from the source specified in the Where to check for updates .

● Manual : User has to manually check for the availability of the update from the source specified in the Where to check for updates by clicking the Refresh list icon in the Updates section of the Console and Plugins screen.

4. In Where to check for updates , select Network Share option to specify the location from where the appliance will check for updates.

a. In Local Path , specify an NFS, HTTP, or HTTPS path that contains the downloaded files.

The format of a network share is: nfs://<IP Address>/<Folder_Name>, http://<IP Address>/

<Folder_Name>, or https://<IP Address>/<Folder_Name> .

b. To verify the connection to the specified network share, click Test Now .

5. Select the Automatically start the console update when downloads are complete check box to initiate an installation of the console update immediately after the update package is downloaded. Otherwise, the update can be initiated manually.

6. Click Apply .

Next steps

Update the appliance from a network share

Update the appliance from a network share

You must set up a local network share and manually download the update package when you are not automatically connected to

Dell.com. An audit log is created after every manual attempt to find an update.

Prerequisites

● Ensure you comply with the

Update prerequisites

.

● Ensure you comply with the

Offline update

prerequisites.

● Ensure you

Define offline update settings

.

● Best practice is to take a VM snapshot of the console as a backup.

Steps

1. Based on the update settings, the appliance checks for the availability of an update and if a new version is available, a banner with the new upgrade version information is displayed. On the banner, the administrator can choose to dismiss the notification, and be reminded later, or can click View Now to know details such as the version and size of the update available on the Application Settings > Console and Plugins screen. The OpenManage Enterprise section of the Console and Plugins screen displays all the new features and enhancements of the available update.

2. Click Update and then click Download Console to download the package from the specified source.

NOTE:

● Clicking Update initiates an upgrade bundle download job. This job finishes by itself after all the update files are downloaded and cannot be terminated.

● If the upgrade download has a problem connecting through proxy, uncheck the proxy settings and then download.

Updating the console and plugins 195

Results

If Automatically start the console update when downloads are complete check box was selected in the update settings, the upgrade will start automatically after the update package is downloaded. Otherwise, click Update Console to perform the update.

Next steps

Log in after the update and confirm that the product works as expected. Check the audit log for any warnings or errors that are related to the update. If any errors, export the audit log and save for tech support.

After the appliance is updated:

● Clear the browser cache. Not clearing the browser cache, may cause failing of new tasks post update.

● You can log in immediately after the appliance is updated and don't have to wait till the entire inventory is discovered. Post update, the discovery task will run in the background and you can see the progress occasionally.

196 Updating the console and plugins

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